Don’t Mention The “A” Word – Trends In Continuing Business And IT Misalignment

Don’t Mention The “A”Word – Trends In Continuing Business And IT Misalignment

Alan McSweeney

Business View Of IT Trends Vs. IT View Of Trends

• AICPA – Survey of members from 2001 on initiatives in IT that are of concern to their nearly 400,000 members− http://www.aicpa.org/INTERESTAREAS/INFORMATIONTECHNOLO

GY/RESOURCES/TOPTECHNOLOGYINITIATIVES/TOP10TECHNOLOGIESARCHIVE

• Gartner – well known analyst company

• Two very different views of information technology trends− Business-oriented

− Technology-oriented

• IT tends to be concerned with technology trends for themselves rather than their application to business –internal focus

January 27, 2014 2

Business And IT Disconnect – Speaking A Different Language

I want: You need:

Business IT

You are not listening to

me

You are not listening to

me

January 27, 2014 3

AICPA IT Initiatives Survey 2011-2013 Results

2013 2012 2011

1 Managing And Retaining Data Securing The IT Environment Control And Use Of Mobile Devices

2 Securing The IT Environment Managing And Retaining Data Information Security

3 Managing Vendors And Service Providers

Managing Risk And Compliance

Data Retention Policies And Structure

4 Managing IT Risks And Compliance Ensuring Privacy Remote Access

5 Ensuring Privacy Leveraging Emerging Technologies

Staff And Management Training

6 Managing System Implementations Managing System Implementation

Process Documentation And Improvements

7 Preventing And Responding To Computer Fraud

Enabling Decision Support And Managing Performance

Saving And Making Money W/Technology

8 Governing And Managing IT Investment And Spending

Governing And Managing IT Investment/Spending

Technology Cost Controls

9 Enabling Decision Support And Analytics

Preventing And Responding To Fraud

Budget Processes

10 Leveraging Emerging Technologies Managing Vendors And Service Providers

Project Management & Deployment Of New Systems

January 27, 2014 4

Gartner View of IT Trends 2009-2014

2014 2013 2012 2011 2010 2009

1 Mobile Device BattlesMedia Tablets and

BeyondCloud Computing Cloud Computing Virtualization Green IT

2Mobile Applications

and HTML5

Mobile-Centric Applications and

Interfaces

Mobile Applications and

Media Tablets

Advanced Analytics

Cloud ComputingUnified

Communications

3 Personal CloudContextual and

Social User Experience

Social Communications and Collaboration

Client ComputingServers — Beyond

BladesBusiness Process

Modeling

4 Enterprise App Stores Internet of Things Video IT for GreenWeb-Oriented Architectures

Metadata Management

5 The Internet of ThingsApp Stores and Marketplaces

Next Generation Analytics

Reshaping the Data Center

Enterprise Mashups

Virtualization 2.0

6Hybrid IT and Cloud

ComputingNext-Generation

AnalyticsSocial Analytics Social Computing

Specialized Systems

Mashup & Composite Apps

7 Strategic Big DataIn-Memory Computing

Context-Aware Computing

Security – Activity Monitoring

Social Software and Social

Networking

Web Platform & WOA

8 Actionable Analytics Big DataStorage Class

MemoryFlash Memory

Unified Communications

Computing Fabric

9In Memory Computing

Extreme Low-Energy Servers

Ubiquitous Computing

Virtualization for Availability

Business Intelligence

Real World Web

10Integrated Ecosystems

Cloud ComputingFabric-Based

Infrastructure and Computers

Mobile Applications

Green IT Social Software

January 27, 2014 5

Business And IT View Of Technology

• Business views technologies as means to an end and not as ends in themselves

• IT views technologies as solutions rather than as components of an overall business solution

• IT technology trends are very variable and depend on the ever-changing new next best thing

• Business view of the importance of technology application remains quite constant:− Security

− Data

− Delivery

− Value

− Data

− Managing Suppliers

January 27, 2014 6

AICPA Top 10 IT Initiatives 2005-2013

Learning And Training

Competency

Spyware Detection And Removal

Document, Content And Knowledge

Management

Document, Forms, Content And Knowledge

Management

Electronic Data Retention Strategy

Server Virtualization And

Consolidation


Managing Vendors And

Service Providers

Leveraging Emerging

Technologies 10

Storage Technologies

Paperless Digital Technologies

Electronic Archiving And

Data Retention

Mobile And Remote

Computing


Management

Tax SoftwareBudget ProcessesPreventing And Responding To

Fraud

Enabling Decision Support And

Analytics 9

Authentication Technologies

Application And Data Integration

Mobile And Remote

Computing


Improved Application And Data Integration

Mobile DevicesTechnology Cost

Controls

Governing And Managing IT Investment/

Spending

Governing And Managing IT

Investment And Spending

8

Wireless Technologies


Securing And Controlling Information Distribution

Conforming To Assurance And

Compliance Standards

Identity And Access

Management

Small Business Software



Managing Performance

Preventing And Responding To

Computer Fraud 7

Collaboration And Messaging

Technologies

Digital Identity And


IT GovernanceIdentity And

Access Management

Training And Competency

Laptop Security / Encryption

Process Documentation

And Improvements

Managing System Implementation

Managing System Implementations 6

Disaster RecoveryPrivacy

Management

Disaster Recovery Planning And

Business Continuity

Management

Business Process Improvement, Workflow And

Process Exception Alerts

Mobile And Remote

Computing

Document Management and

Workflow

Staff And Management

Training

Leveraging Emerging

TechnologiesEnsuring Privacy 5

Spam TechnologyIT GovernancePrivacy

ManagementPrivacy

Management

Business Process Improvement, Work Flow And


Secure Electronic Collaboration

Remote AccessEnsuring PrivacyManaging IT Risks And Compliance 4

Data Integration

Disaster And Business

Continuity Planning



Business Continuity

Management And Disaster Recovery

Planning

Secure Data File Storage,

Transmission And Exchange

Backup, Disaster Recovery/ Business

Continuity

Data Retention Policies And

Structure



Service Providers 3

Electronic Document

Management

Assurance And Compliance Applications

Identity And Access

ManagementIT Governance

Privacy Management

Connectivity and Communications

Information Security

Managing And Retaining Data

Securing The IT Environment 2




Management


Management


ManagementSecurity Of Data

Control And Use Of Mobile Devices

Securing The IT Environment

Managing And Retaining Data 1

200520062008200820092010201120122013

January 27, 2014 7

Importance of Security, Privacy, Continuity


Competency



Management


Management



Consolidation



Service Providers

Leveraging Emerging

Technologies 10




Data Retention

Mobile And Remote

Computing


Management


Fraud


Analytics 9



Mobile And Remote

Computing




Controls


Spending



8






Identity And Access

Management






Computer Fraud 7


Technologies




Access Management




And Improvements




Management


Business Continuity

Management



Mobile And Remote

Computing


Workflow


Training

Leveraging Emerging

TechnologiesEnsuring Privacy5


ManagementPrivacy

Management





Data Integration


Continuity Planning



Business Continuity


Planning




Continuity


Structure



Service Providers 3

Electronic Document

Management


Identity And Access


Privacy Management




Securing The IT Environment2




Management


Management






200520062008200820092010201120122013

January 27, 2014 8

Importance of Data


Competency



Management


Management



Consolidation



Service Providers

Leveraging Emerging

Technologies 10




Data Retention

Mobile And Remote

Computing


Management


Fraud


Analytics 9



Mobile And Remote

Computing




Controls


Spending



8



Securing And Controlling InformationDistribution



Identity And Access

Management






Computer Fraud 7


Technologies




Access Management




And Improvements




Management


Business Continuity

Management



Mobile And Remote

Computing


Workflow


Training

Leveraging Emerging



ManagementPrivacy

Management





Data Integration


Continuity Planning



Business Continuity


Planning




Continuity


Structure



Service Providers 3

Electronic Document

Management


Identity And Access


Privacy Management








Management


Management





Managing And Retaining Data1

200520062008200820092010201120122013

January 27, 2014 9

Importance of Cost and Implementation


Competency



Management


Management



Consolidation



Service Providers

Leveraging Emerging

Technologies 10




Data Retention

Mobile And Remote

Computing


Management


Fraud


Analytics 9



Mobile And Remote

Computing




Controls


Spending



8






Identity And Access

Management






Computer Fraud 7


Technologies




Access Management




And Improvements




Management


Business Continuity

Management



Mobile And Remote

Computing


Workflow


Training

Leveraging Emerging



ManagementPrivacy

Management





Data Integration


Continuity Planning



Business Continuity


Planning




Continuity


Structure



Service Providers3

Electronic Document

Management


Identity And Access


Privacy Management








Management


Management






200520062008200820092010201120122013

January 27, 2014 10

Difference Between How The Business Feels IT Should Spend Budget And How The Budget Is Actually Spent

What the Business Wants

15%

50%

35%

Maintain The Momentum Of The Business Through Existing Business Systems

Contribute To Improving Business Results

Provide IT Direction And Management That Is Aligned To The Needs Of The Business

What the Business Gets

70%

25%

5%




• Business view of how it wants the proportion of IT expenditure to be allocated and how spending is actually allocated

January 27, 2014 11

Difference Between How The Business Feels IT Should Spend Budget And How It Is Actually Spent

• Reasons for differences lie with both sides

• Each side does not fully understand the other or explain itself properly to the other

January 27, 2014 12

Spending - Maintain The Momentum Of The Business Through Existing Business Systems


15%

35%

50%





70%

5%

25%




• Business has unrealistic view of how much it costs to keep IT function operational

• IT does not automate operations to drive operational costs down

January 27, 2014 13


• IT is poor at delivery and proactive provision of advice and consulting

• Business expects too much without understanding the resource consequences of these expectations


50%

35%

15%





25%

70%

5%




January 27, 2014 14


• IT is not providing the leadership and direction the business feels it wants

• Business has unrealistic expectation of the amount of IT spending should be or needs to be allocated to leadership and direction


35%

15%

50%





5%

70%

25%




January 27, 2014 15

Continuing Disconnect Between IT And Business

• IT’s role is to mediate between the business and technologies and suppliers

• Needs to maintain an external focus on fulfilling business needs and requirements

• IT needs to act as a lens focussing business needs on appropriate technology and supplier solutions

• Gulf is between business and IT seems to be getting wider

January 27, 2014 16

IT Needs To Deliver Business-OrientedSolutions

Technology Landscape

Supplier Ecosystem

IT Needs to Mediate Between the Business and Suppliers/ Technologies,

Acting as a Lens Focussing Business Needs on Appropriate Solutions

IT Needs To Focus

Appropriate Services on Appropriate

Suppliers and Technologies

Business

IT

27 January 2014 17

Bringing The Gap Between IT And The Business

• Both business and IT must work to close the gap

January 27, 2014 18

AICPA Technology Initiatives Survey 2012

2012

56%

60%

56%

46%

52%

34%

62%

65%

61%

62%

0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50% 55% 60% 65% 70%

10 - Managing Vendors And Service

Providers

9 - Preventing And Responding To Fraud

8 - Governing And Managing IT

Investment/Spending

7 - Enabling Decision Support And


6 - Managing System Implementation

5 - Leveraging Emerging Technologies

4 - Ensuring Privacy

3 - Managing Risk And Compliance

2 - Managing And Retaining Data

1 - Securing The IT Environment

← P

rio

rity

→

← Confidence in Level of Achievement →

Lack of business confidence in getting the basics of IT governance,

management and delivery right

January 27, 2014 19

2013

27%

37%

38%

44%

44%

45%

47%

47%

51%

55%

0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50% 55% 60% 65% 70%



Analytics



7 - Preventing And Responding To

Computer Fraud

6 - Managing System Implementations


4 - Managing IT Risks And Compliance


Providers



← P

rio

rity

→


AICPA Technology Initiatives Survey 2013

Continuing lack of business

confidence in getting the basics of IT

governance, management and delivery

right

January 27, 2014 20

Managing Suppliers - 2012

January 27, 2014 21

2012

56%

60%

56%

46%

52%

34%

62%

65%

61%

62%

0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50% 55% 60% 65% 70%


Providers



Investment/Spending









← P

rio

rity

→


Only average view of the performance of the key role of

managing suppliers

Managing Suppliers - 2013

January 27, 2014 22

2013

27%

37%

38%

44%

44%

45%

47%

47%

51%

55%

0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50% 55% 60% 65% 70%



Analytics




Computer Fraud





Providers



← P

rio

rity

→


Importance of supplier management increasing and level of confidence

decreasing

Delivering IT Innovation - 2012

2012

56%

60%

56%

46%

52%

34%

62%

65%

61%

62%

0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50% 55% 60% 65% 70%


Providers



Investment/Spending









← P

rio

rity

→


Important but very low confidence of delivery

January 27, 2014 23

2013

27%

37%

38%

44%

44%

45%

47%

47%

51%

55%

0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50% 55% 60% 65% 70%



Analytics




Computer Fraud





Providers



← P

rio

rity

→


Delivering IT Innovation - 2013Lower level of importance but even

lower confidence of delivery

January 27, 2014 24

Business Intelligence - 2012

2012

56%

60%

56%

46%

52%

34%

62%

65%

61%

62%

0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50% 55% 60% 65% 70%


Providers



Investment/Spending









← P

rio

rity

→


After years of BI and related technologies being available and

implemented, there is still a low level of confidence

January 27, 2014 25

2013

27%

37%

38%

44%

44%

45%

47%

47%

51%

55%

0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50% 55% 60% 65% 70%



Analytics




Computer Fraud





Providers



← P

rio

rity

→


Business Intelligence - 2013Level of confidence reducing

January 27, 2014 26

IT Governance

Business

Relationship

and

Engagement

Service Lifecycle Management

Service and Solution Delivery Service Operations

IT Management

Business

Relationship

Management

Business

Analysis and

Consulting

Solution

Architecture

Demand

Management

Program and

Project

Management

IT Process and

Quality

Management

IT Resource

Management

Asset and

License

Management

Technology

Selection and

Management

Acquisition,

Sourcing and

Supplier

Management

Test

Management

Service

Planning

Operations

Management

IT Strategy

IT Enterprise

Architecture

management

IT Governance

and

Leadership

IT Financial

Management

IT Service and

Sourcing

Strategy

IT Innovation

Management

IT Security

Management

Configuration

Management

Change

Management

Continuity and

Availability

Management

Capacity

Management

Service Level

Management

Release

Management

Service

Catalog

Management

Takeover and Management

OperationsCo-ordination and Risk

Management

Support Function

Incident

Management

Service Request

Management

Problem Management

Facilities and Device Management

Monitoring and

Alerting

Solution Design, Development, Implementation

and Integration

Infrastructure and Communications

Implementation

Transition to

Production

Analysis Design Realisation Test

Service and Solution Support



Generic Structure Of An IT Function

January 27, 2014 27

Business

Readiness and

Organisation

Change

Infrastructure,

Networks

Management

Data,

Information,

Knowledge

Management

Generic Structure Of An IT Function

• Generalised and idealised view of the structure, organisation and set of logical sub-functions within an IT function

• Organisational view rather than capability view− Capabilities must reside in organisation functions

• Actual optimum implementation depends on the size and profile ofthe organisation

• Not all sub-functions relevant to all organisations

• Not all sub-functions have the same importance for all organisations

• Not all sub-functions are at the same level of operational effectiveness for all organisations

• Logical sub-functions can be combined or split further

• A model that explicitly includes proactive linkage to the business and the delivery of business requirements

January 27, 2014 28

Matching Key IT Skills and Capabilities To Organisation Functions

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IT Management

��

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Service and

Solution Delivery

Capability IT Governance

Business Relationship

and Engagement

Service Operations

Service Lifecycle

Management

IT Leadership and Governance ��

Strategic and Business Planning ��

Demand and Supply Management, Capacity Forecasting and Planning

��

Sourcing and Supplier Management, Acquisition, Procurement

��

Innovation ��

Accounting, Funding, Financing, Budgeting and Planning ��

Programme Management, Portfolio Management, Project ManagementRelationship Management and Business Engagement ��

Organisation Design and Planning ��

Enterprise Architecture ��

Infrastructure, Networks and Communications

Business and Process Analysis and Design ��

Solution Architecture and Design ��

Benefits Assessment and Realisation ��

Service Provisioning, Service Delivery and Service Management

��

Testing ��

Security, Continuity and Disaster Recovery ��

Solution Development and Delivery

People Asset Management ��

Data, Information, Knowledge Asset Management ��

User Experience Design ��

Change and Change Management ��

January 27, 2014 29

IT Governance

Business

Relationship

and

Engagement



IT Management

Transition to

Production

Sub-Function Importance To Organisation

27 January 2014 30

Configuration

Management

Change

Management

Continuity and

Availability

Management

Capacity

Management

Service Level

Management

Release

Management

Service

Catalog

Management

Business

Relationship

Management

Business

Analysis and

Consulting

Solution

Architecture

Demand

Management

Business

Readiness and

Organisation

Change

IT Strategy

IT Enterprise

Architecture

management

IT Governance

and

Leadership

IT Financial

Management

IT Service and

Sourcing

Strategy

IT Innovation

Management

IT Security

Management

Program and

Project

Management

IT Process and

Quality

Management

IT Resource

Management

Asset and

License

Management

Technology

Selection and

Management

Acquisition,

Sourcing and

Supplier

Management

Test

Management

Service

Planning

Operations

Management

Infrastructure,

Networks

Management

Data,

Information,

Knowledge

Management



Management

Support Function

Problem Management


Incident

Management

Service Request

Management

Monitoring and

Alerting


and Integration


Implementation





View Of Importance Of Sub-Functions

= Very Important

= Important

= Less Important

• Use this as a view of what areas you to prioritise getting better at

January 27, 2014 31

External IT and Business Alignment

IT GovernanceBusiness

Relationship

and

Engagement



IT Management

Business-facing sub-functions

January 27, 2014 32

Internal IT and Business Alignment


Relationship

and

Engagement



IT Management

Business-facing sub-functions

mediate between

business and technology and service delivery and operation

January 27, 2014 33

IT Function Structure And Alignment


Relationship

and

Engagement



IT Management

Alignment is not just about being

aligned at the Business

Relationship and Engagement and

IT Governance levels

Alignment means following

through throughout the

IT function

January 27, 2014 34

IT Function Structure And Alignment

• Real IT and business alignment needs to pervade the entire IT function

• IT must embed business alignment in the way it operates to ensure it remains relevant to the business

• Otherwise the business will bypass IT and go straight to suppliers and service providers

• Disintermediation of IT is central to the business plans of many internet-based service providers

• Failure to systematise alignment will expose IT to the danger of becoming irrelevant

IT Governance Sub-Functions

January 27, 2014 36

IT Governance

IT Strategy

IT Enterprise

Architecture

management

IT

Governance

and

Leadership

IT Financial

Management

IT Service and

Sourcing

Strategy

IT Innovation

Management

IT Security

Management

Defines strategy for IT function for both the IT function and how IT delivers on the overall business strategy

Manages the definition and maintenance of overall enterprise IT architecture including systems and application standards and operational framework

Implements IT governance and maintains leadership of the IT function

Manages the process for defining how services and solutions should be acquired and managed

Manages IT application and infrastructure security standards

Manages the process for bringing new ideas to an appropriate implementation to generate value

Manages the IT budget, finances, financial reporting and control standards, cost-benefit analysis

Business Relationship and Engagement Sub-Functions

27 January 2014 37

Business

Relationship

and

Engagement

Business

Relationship

Management

Business

Analysis and

Consulting

Solution

Architecture

Demand

Management

Manages the relationship with the business and escalations , the identification of work, helps the business navigate IT processes and acts as the voice of the business to IT

Offers business analysis and consulting services to translate business needs into a structured set of requirements to enable the business understand its needs

Defines business-oriented solutions based on structured business requirements that comply with IT delivery and operational standards

Manages the demand from the business for resources and ensures the business can accommodate the associated change

Business

Readiness and

Organisation

Change

Ensures the organisation is ready and able to accept the changes required of new or changed application

IT Management Sub-Functions

27 January 2014 38

Manages the IT operation

Plans for the introduction of new services

Manages data, defines data

standards

Manages IT infrastructure

Manages delivery of programs and projects, manages standards and ensures consistency

Ensures quality of IT processes

Manages IT people resources, induction, training, development, standards

Manages IT assets and software licenses

IT Management

Program and

Project

Management

IT Process and

Quality

Management

IT Resource

Management

Asset and

License

Management

Technology

Selection and

Management

Acquisition,

Sourcing and

Supplier

Management

Test

Management

Service

Planning

Operations

Management

Infrastructure,

Networks

Management

Data,

Information,

Knowledge

Management

Manages process for selecting suitable technologies

Manages and implements service and supplier acquisition

Manages testing

Service Lifecycle Management Sub-Functions

27 January 2014 39


Configuration

Management

Change

Management

Continuity and

Availability

Management

Capacity

Management

Service Level

Management

Release

Management

Service

Catalog

Management

Ensures capacity of IT assets

Manages and implements release to production process

Implements and manages network of service level agreements

Manages business continuity, disaster recovery and system and application availability

Manages catalog of IT services

Manages configuration of installed assets

Manages the delivery of change

Service and Solution Delivery Sub-Functions

27 January 2014 40

Service and Solution Delivery

Solution Design, Development,

Implementation and Integration


Implementation

Transition

to

Production





Transitions new systems and changes to production and manages handover to support, ensures new systems are operable and supportable

Implements support

arrangements for new services and

solutions

Designs, develops and implements new solutions and changes and ensures integration with existing systems

Designs, develops and implements IT infrastructure and communications networks

Service Operations Sub-Functions

27 January 2014 41

Service Operations



Management

Support Function

Incident

Management

Service Request

Management

Problem Management


Monitoring and

Alerting

Operates application and infrastructure support function and processes

Manages and operates IT infrastructure, equipment

and communications network

Takes over the support and operation of new systems and applications, implements support arrangements

Resolves recurring problems to improve support efficiency

IT Governance

Business

Relationship

and

Engagement



IT Management

Business

Relationship

Management

Business

Analysis and

Consulting

Solution

Architecture

Demand

Management

Program and

Project

Management

IT Process and

Quality

Management

IT Resource

Management

Asset and

License

Management

Technology

Selection and

Management

Acquisition,

Sourcing and

Supplier

Management

Test

Management

Service

Planning

Operations

Management

IT Strategy

IT Enterprise

Architecture

management

IT Governance

and

Leadership

IT Financial

Management

IT Service and

Sourcing

Strategy

IT Innovation

Management

IT Security

Management

Configuration

Management

Change

Management

Continuity and

Availability

Management

Capacity

Management

Service Level

Management

Release

Management

Service

Catalog

Management



Management

Support Function

Incident

Management

Service Request

Management

Problem Management


Monitoring and

Alerting


and Integration


Implementation

Transition to

Production





View Of Status Of Sub-Functions

January 27, 2014 42

Business

Readiness and

Organisation

Change

Infrastructure,

Networks

Management

Data,

Information,

Knowledge

Management

View Of Status Of Sub-Functions

= Fully Implemented and Operational

= Partially Implemented and Operational

= Not Implemented and Operational

• Use this as a view of what areas you need to get better at

• Match with importance to identify high priority functions to address first

January 27, 2014 43

IT Governance

Business

Relationship

and

Engagement



IT Management

Business

Relationship

Management

Business

Analysis and

Consulting

Solution

Architecture

Demand

Management

Program and

Project

Management

IT Process and

Quality

Management

IT Resource

Management

Asset and

License

Management

Technology

Selection and

Management

Acquisition,

Sourcing and

Supplier

Management

Test

Management

Service

Planning

Operations

Management

IT Strategy

IT Enterprise

Architecture

management

IT Governance

and

Leadership

IT Financial

Management

IT Service and

Sourcing

Strategy

IT Innovation

Management

IT Security

Management

Configuration

Management

Change

Management

Continuity and

Availability

Management

Capacity

Management

Service Level

Management

Release

Management

Service

Catalog

Management



Management

Support Function

Incident

Management

Service Request

Management

Problem Management


Monitoring and

Alerting


and Integration


Implementation

Transition to

Production





Sample View - What IT Is Good At

January 27, 2014 44

Business

Readiness and

Organisation

Change

Infrastructure,

Networks

Management

Data,

Information,

Knowledge

Management

IT Governance

Business

Relationship

and

Engagement



IT Management

Business

Relationship

Management

Business

Analysis and

Consulting

Solution

Architecture

Demand

Management

Program and

Project

Management

IT Process and

Quality

Management

IT Resource

Management

Asset and

License

Management

Technology

Selection and

Management

Acquisition,

Sourcing and

Supplier

Management

Test

Management

Service

Planning

Operations

Management

IT Strategy

IT Enterprise

Architecture

management

IT Governance

and

Leadership

IT Financial

Management

IT Service and

Sourcing

Strategy

IT Innovation

Management

IT Security

Management

Configuration

Management

Change

Management

Continuity and

Availability

Management

Capacity

Management

Service Level

Management

Release

Management

Service

Catalog

Management



Management

Support Function

Incident

Management

Service Request

Management

Problem Management


Monitoring and

Alerting


and Integration


Implementation

Transition to

Production





Sample View - What IT Is Average At

January 27, 2014 45

Business

Readiness and

Organisation

Change

Infrastructure,

Networks

Management

Data,

Information,

Knowledge

Management

IT Governance

Business

Relationship

and

Engagement



IT Management

Business

Relationship

Management

Business

Analysis and

Consulting

Solution

Architecture

Demand

Management

Program and

Project

Management

IT Process and

Quality

Management

IT Resource

Management

Asset and

License

Management

Technology

Selection and

Management

Acquisition,

Sourcing and

Supplier

Management

Test

Management

Service

Planning

Operations

Management

IT Strategy

IT Enterprise

Architecture

management

IT Governance

and

Leadership

IT Financial

Management

IT Service and

Sourcing

Strategy

IT Innovation

Management

IT Security

Management

Configuration

Management

Change

Management

Continuity and

Availability

Management

Capacity

Management

Service Level

Management

Release

Management

Service

Catalog

Management



Management

Support Function

Incident

Management

Service Request

Management

Problem Management


Monitoring and

Alerting


and Integration


Implementation

Transition to

Production





Sample View - What IT Is Poor At

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Business

Readiness and

Organisation

Change

Infrastructure,

Networks

Management

Data,

Information,

Knowledge

Management

Summary

• Low confidence in IT by business stills exists

• IT delivery of what the business wants is poor

• IT does not explain itself well

• Business can have unrealistic expectations

• IT needs to structure itself for business alignment and delivery

• Real IT and business alignment needs to pervade the entire IT function

• IT must embed business alignment in the way it operates to ensure it remains relevant to the business

• Otherwise the business will bypass IT and go straight to suppliers and service providers

• Disintermediation of IT is central to the business plans of many internet-based service providers

• Failure to systematise alignment will expose IT to the danger of becoming irrelevant

January 27, 2014 47

January 27, 2014 48

More Information

Alan McSweeney

http://ie.linkedin.com/in/alanmcsweeney

Don’t Mention The “A” Word – Trends In Continuing Business And IT Misalignment

Business

Transcript of Don’t Mention The “A” Word – Trends In Continuing Business And IT Misalignment