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Transcript of Dir Wrktms
7/27/2019 Dir Wrktms
http://slidepdf.com/reader/full/dir-wrktms 1/28
Self-Directed
Work TeamsP.E. Clayton and Associates, Inc.
www.motivation1.com
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What is a Self-
Directed Team? A group of associates with similar
work related activities, responsible
for a “whole” work process or
segment that delivers a product or
service to an internal or externalcustomer.
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What is a Self-Directed
Work Team? A cohesive group of highly
motivated people committed
to a common goal who have
the responsibility to supervise
and direct themselves.
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What are benefits of Self-Directed Work
Teams? Quality improves 45 to
70%
Productivity increase 35 to
40% (2 to 3 years)
Employee Commitment isGreater
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What are benefits of Self-Directed Work
Teams? Less absence, less turnover, less
thief, less sabotage (with holding
information) Self-Directed work teams reduce
operating costs. (People get
together in teams to reduce cost or steps.
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Three major reasons for
culture shift:1. Global Competition Self-Directed Work
Teams allows us to be more competitive.
We are in an information society. we are out of the industrial society. Before things were a
commodity of value, today information is the
value. Self-Directed Work Teams allows for
greater information to flow faster.
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Three major reasons for
culture shift:2. Span of control 15 year
ago one supervisor to 6
employees today, 1
supervisor to 15
employees. Projected 1level of management for
75 employees.
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Three major reasons for
culture shift:3. People have changed. We expect to be dealt
with differently then our grandparents. “Father
Knows Best.” No longer is it management
and labor or blue collar and white-collar
workers. Management responsibilities are
being redistributed to the front line worker.
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Tom Peters says, Self-DirectedWork Teams should become the
basic building block or DNA of companies today.
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What are their
responsibilities?They are empowered to share various
management and leadership functions.
They plan, control, and improve their own work processes.
They set their own goals and inspect
their own work.
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What are their
responsibilities?They often create their own
schedules and review their performance as a group.
They may prepare their own
budgets and coordinate their work with other departments.
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What are their
responsibilities?They usually order materials,
keep inventories, and dealwith suppliers.
They frequently are responsible
for acquiring any new trainingthey might need.
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What are their
responsibilities?They may hire their own
replacements or assumeresponsibility for disciplining
their own members.
They-not members outside theteam take responsibility for the
quality of their services.
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Who has the right
of veto?The department head and the
C.E.O. have the right of veto.
However, they must givereasons and suggestions as to
why they have vetoed the
requests responses in 3 to 7days.
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What is the role of the
supervisor?
Act as mentors,obstacles removers,
resource gathers, and
target adjusters.
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How many in the
Team?
Three to Twelve Associates
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When and How often tothey meet?
Teams may hold brief communication
meeting at the beginning of shiftsand longer meeting (two to three
hours) once or twice a month to
discuss specific team issuessurrounding communication
discipline, equipment, and quality.
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What is the process
for starting a team?Department head selects the
associates to be in the team.Department head would group the
teams in the beginning.
Trainers and Department head, meetwith the team to explain what they are
about.
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What is the process
for starting a team?Trainers meet with team to discuss different
forms of group dynamics.
Trainers meet with team to define itscustomers internal and external and create
its vision and mission statement.
Management Approves of Statements or sends back for revision.
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What is the process
for starting a team?Trainers meet with team to develop
its goals and objectives andvalues.
Management Approves of Statement
or sends back for revision.
Teams meet and send suggestions
to supervisor.
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Five Main Obstacles to Teams
Fear of Change
Exchange of individual recognition for
team recognition.Managers’ fear of loss of control
Getting news where it needs to be’
Teams straying off course
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Six Differences between
traditional workgroups and CAT Top-down
Unilateral
Narrow focus Narrow training
Helplessness
Stuck /Complacent
Bottom-up
Consensus
Big picture Ongoing diverse training
Empowerment
Challenged/innovative
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10 Basics for team
meeting facilitators.1. Explain task.
2. Clarify ground rules (no one speaks twice
until everyone speaks once).
3. Include everybody in discussions.
4. Help group deal with dominators.
5. Keep pace going.
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10 Basics for team
meeting facilitators.6. Refocus when necessary.
7. Help group reward itself.
8. Follow up on assignments.9. Ensure all team members understand
their assignments.
10. Encourage the heart - make peoplefeel safe.
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Five Roles in a Team
Meeting1. Facilitator - Neutral in discussion
2. Timekeeper - Functionally neutral
3. Recorder - Functionally neutral
4. Owner (s) - Not neutral
5. Resource people - Not neutral
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Creating a Mission Statement
What is the purpose of our group.
Brainstorm by having each person say a
few words about what they think. Goaround a three times (you can only
pass once)
From that begin to form your missionstatement.
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Create Guiding
PrinciplesWhat are the priorities of the
organization?
How can I make my decisions?
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Guiding Principles
ExampleMission: To Arrive in Daytona Beach.
Guiding Principles:(our priorities)
Safety
Comfort
On Time