Dealer Interaction and Support at Toyota Material …fm.sap.com/data/UPLOAD/files/Dealer Interaction...
-
Upload
truongdung -
Category
Documents
-
view
217 -
download
2
Transcript of Dealer Interaction and Support at Toyota Material …fm.sap.com/data/UPLOAD/files/Dealer Interaction...
![Page 1: Dealer Interaction and Support at Toyota Material …fm.sap.com/data/UPLOAD/files/Dealer Interaction and...SAP Forum Dealer Interaction and Support at Toyota Material Handling 1 Michael](https://reader031.fdocument.pub/reader031/viewer/2022022514/5af4e4477f8b9a5b1e8d183c/html5/thumbnails/1.jpg)
SAP Forum
Dealer Interaction and Support at Toyota Material Handling
1
Michael Gunn National manager Toyota Material Handling, USA, Inc. March 12, 2013
![Page 2: Dealer Interaction and Support at Toyota Material …fm.sap.com/data/UPLOAD/files/Dealer Interaction and...SAP Forum Dealer Interaction and Support at Toyota Material Handling 1 Michael](https://reader031.fdocument.pub/reader031/viewer/2022022514/5af4e4477f8b9a5b1e8d183c/html5/thumbnails/2.jpg)
Dealer Interaction and Support:
• Our background & profile
• System architecture
• Toyota Dealer interfaces
– portal,
– web services,
– EDI
• Dealer sales – CRM Mobile
• What’s next?
2
![Page 3: Dealer Interaction and Support at Toyota Material …fm.sap.com/data/UPLOAD/files/Dealer Interaction and...SAP Forum Dealer Interaction and Support at Toyota Material Handling 1 Michael](https://reader031.fdocument.pub/reader031/viewer/2022022514/5af4e4477f8b9a5b1e8d183c/html5/thumbnails/3.jpg)
Toyota Material Handling USA, Inc.
• Market, Sell, Distribute and support Toyota Industrial vehicles
• 46 years in America (1967)
• Independent of car company, same Toyota Production System (TPS) techniques highest quality in the world
3
![Page 4: Dealer Interaction and Support at Toyota Material …fm.sap.com/data/UPLOAD/files/Dealer Interaction and...SAP Forum Dealer Interaction and Support at Toyota Material Handling 1 Michael](https://reader031.fdocument.pub/reader031/viewer/2022022514/5af4e4477f8b9a5b1e8d183c/html5/thumbnails/4.jpg)
Toyota Industrial Equipment Columbus, IN plant
4
Started production in 1990 Currently 920 associates
![Page 5: Dealer Interaction and Support at Toyota Material …fm.sap.com/data/UPLOAD/files/Dealer Interaction and...SAP Forum Dealer Interaction and Support at Toyota Material Handling 1 Michael](https://reader031.fdocument.pub/reader031/viewer/2022022514/5af4e4477f8b9a5b1e8d183c/html5/thumbnails/5.jpg)
Toyota: Primary Distribution Channel
5
72 dealerships 5800 associates
![Page 6: Dealer Interaction and Support at Toyota Material …fm.sap.com/data/UPLOAD/files/Dealer Interaction and...SAP Forum Dealer Interaction and Support at Toyota Material Handling 1 Michael](https://reader031.fdocument.pub/reader031/viewer/2022022514/5af4e4477f8b9a5b1e8d183c/html5/thumbnails/6.jpg)
Dealer Interaction and Support:
• Our background & profile
• System architecture
• Toyota Dealer interfaces
– portal,
– web services,
– EDI
• Dealer sales – CRM Mobile
• What’s next?
6
![Page 7: Dealer Interaction and Support at Toyota Material …fm.sap.com/data/UPLOAD/files/Dealer Interaction and...SAP Forum Dealer Interaction and Support at Toyota Material Handling 1 Michael](https://reader031.fdocument.pub/reader031/viewer/2022022514/5af4e4477f8b9a5b1e8d183c/html5/thumbnails/7.jpg)
TMHU Conceptual Architecture
7
![Page 8: Dealer Interaction and Support at Toyota Material …fm.sap.com/data/UPLOAD/files/Dealer Interaction and...SAP Forum Dealer Interaction and Support at Toyota Material Handling 1 Michael](https://reader031.fdocument.pub/reader031/viewer/2022022514/5af4e4477f8b9a5b1e8d183c/html5/thumbnails/8.jpg)
Simplified Architecture
8
![Page 9: Dealer Interaction and Support at Toyota Material …fm.sap.com/data/UPLOAD/files/Dealer Interaction and...SAP Forum Dealer Interaction and Support at Toyota Material Handling 1 Michael](https://reader031.fdocument.pub/reader031/viewer/2022022514/5af4e4477f8b9a5b1e8d183c/html5/thumbnails/9.jpg)
Outline:
• Our background & profile
• System architecture
• Toyota Dealer interface tools
– portal,
– web services,
– EDI
• Dealer sales – CRM Mobile
• What’s next?
9
![Page 10: Dealer Interaction and Support at Toyota Material …fm.sap.com/data/UPLOAD/files/Dealer Interaction and...SAP Forum Dealer Interaction and Support at Toyota Material Handling 1 Michael](https://reader031.fdocument.pub/reader031/viewer/2022022514/5af4e4477f8b9a5b1e8d183c/html5/thumbnails/10.jpg)
Key Dealership Department Interface Groups
10
![Page 11: Dealer Interaction and Support at Toyota Material …fm.sap.com/data/UPLOAD/files/Dealer Interaction and...SAP Forum Dealer Interaction and Support at Toyota Material Handling 1 Michael](https://reader031.fdocument.pub/reader031/viewer/2022022514/5af4e4477f8b9a5b1e8d183c/html5/thumbnails/11.jpg)
Dealer Portal (EP)
11
![Page 12: Dealer Interaction and Support at Toyota Material …fm.sap.com/data/UPLOAD/files/Dealer Interaction and...SAP Forum Dealer Interaction and Support at Toyota Material Handling 1 Michael](https://reader031.fdocument.pub/reader031/viewer/2022022514/5af4e4477f8b9a5b1e8d183c/html5/thumbnails/12.jpg)
Training / Education
• 4,899 students.
• Source for online and offline course and content registration and information
12
![Page 13: Dealer Interaction and Support at Toyota Material …fm.sap.com/data/UPLOAD/files/Dealer Interaction and...SAP Forum Dealer Interaction and Support at Toyota Material Handling 1 Michael](https://reader031.fdocument.pub/reader031/viewer/2022022514/5af4e4477f8b9a5b1e8d183c/html5/thumbnails/13.jpg)
The Learning Center – job content specific
13
![Page 14: Dealer Interaction and Support at Toyota Material …fm.sap.com/data/UPLOAD/files/Dealer Interaction and...SAP Forum Dealer Interaction and Support at Toyota Material Handling 1 Michael](https://reader031.fdocument.pub/reader031/viewer/2022022514/5af4e4477f8b9a5b1e8d183c/html5/thumbnails/14.jpg)
The Learning Center – student view
• Students can view their individual courses
14
![Page 15: Dealer Interaction and Support at Toyota Material …fm.sap.com/data/UPLOAD/files/Dealer Interaction and...SAP Forum Dealer Interaction and Support at Toyota Material Handling 1 Michael](https://reader031.fdocument.pub/reader031/viewer/2022022514/5af4e4477f8b9a5b1e8d183c/html5/thumbnails/15.jpg)
The Learning Center – dealer management view
15
![Page 16: Dealer Interaction and Support at Toyota Material …fm.sap.com/data/UPLOAD/files/Dealer Interaction and...SAP Forum Dealer Interaction and Support at Toyota Material Handling 1 Michael](https://reader031.fdocument.pub/reader031/viewer/2022022514/5af4e4477f8b9a5b1e8d183c/html5/thumbnails/16.jpg)
Elements of High Performance
• Training
• Daily Operations
16
![Page 17: Dealer Interaction and Support at Toyota Material …fm.sap.com/data/UPLOAD/files/Dealer Interaction and...SAP Forum Dealer Interaction and Support at Toyota Material Handling 1 Michael](https://reader031.fdocument.pub/reader031/viewer/2022022514/5af4e4477f8b9a5b1e8d183c/html5/thumbnails/17.jpg)
Daily Operations - Parts
• Order Entry and availability check
• Returns
• Deliveries
• Invoices
• Reports 17
![Page 18: Dealer Interaction and Support at Toyota Material …fm.sap.com/data/UPLOAD/files/Dealer Interaction and...SAP Forum Dealer Interaction and Support at Toyota Material Handling 1 Michael](https://reader031.fdocument.pub/reader031/viewer/2022022514/5af4e4477f8b9a5b1e8d183c/html5/thumbnails/18.jpg)
Dealer Parts Ordering – from their system
18
![Page 19: Dealer Interaction and Support at Toyota Material …fm.sap.com/data/UPLOAD/files/Dealer Interaction and...SAP Forum Dealer Interaction and Support at Toyota Material Handling 1 Michael](https://reader031.fdocument.pub/reader031/viewer/2022022514/5af4e4477f8b9a5b1e8d183c/html5/thumbnails/19.jpg)
Dealer Parts Ordering – confirmation back from Toyota
19
Green = in stock Red = backordered
![Page 20: Dealer Interaction and Support at Toyota Material …fm.sap.com/data/UPLOAD/files/Dealer Interaction and...SAP Forum Dealer Interaction and Support at Toyota Material Handling 1 Michael](https://reader031.fdocument.pub/reader031/viewer/2022022514/5af4e4477f8b9a5b1e8d183c/html5/thumbnails/20.jpg)
Dealer Parts Order – submitted and confirmed
20
![Page 21: Dealer Interaction and Support at Toyota Material …fm.sap.com/data/UPLOAD/files/Dealer Interaction and...SAP Forum Dealer Interaction and Support at Toyota Material Handling 1 Michael](https://reader031.fdocument.pub/reader031/viewer/2022022514/5af4e4477f8b9a5b1e8d183c/html5/thumbnails/21.jpg)
Daily Operations – Service Warranty
• Registration – upon customer delivery
• Claims – tracked and paid
21
![Page 22: Dealer Interaction and Support at Toyota Material …fm.sap.com/data/UPLOAD/files/Dealer Interaction and...SAP Forum Dealer Interaction and Support at Toyota Material Handling 1 Michael](https://reader031.fdocument.pub/reader031/viewer/2022022514/5af4e4477f8b9a5b1e8d183c/html5/thumbnails/22.jpg)
Fleet Management
22
• Customers want more than the vehicle
• Customers want their fleet monitored for hours of use
• Customers want their fleet serviced at set contract rates
• National customers want consolidated billing on periodic basis
![Page 23: Dealer Interaction and Support at Toyota Material …fm.sap.com/data/UPLOAD/files/Dealer Interaction and...SAP Forum Dealer Interaction and Support at Toyota Material Handling 1 Michael](https://reader031.fdocument.pub/reader031/viewer/2022022514/5af4e4477f8b9a5b1e8d183c/html5/thumbnails/23.jpg)
Fleet Management – input from a dealer’s system
23
![Page 24: Dealer Interaction and Support at Toyota Material …fm.sap.com/data/UPLOAD/files/Dealer Interaction and...SAP Forum Dealer Interaction and Support at Toyota Material Handling 1 Michael](https://reader031.fdocument.pub/reader031/viewer/2022022514/5af4e4477f8b9a5b1e8d183c/html5/thumbnails/24.jpg)
Fleet Management
24
![Page 25: Dealer Interaction and Support at Toyota Material …fm.sap.com/data/UPLOAD/files/Dealer Interaction and...SAP Forum Dealer Interaction and Support at Toyota Material Handling 1 Michael](https://reader031.fdocument.pub/reader031/viewer/2022022514/5af4e4477f8b9a5b1e8d183c/html5/thumbnails/25.jpg)
Fleet Management – dealer confirmation header view in SAP Portal
25
![Page 26: Dealer Interaction and Support at Toyota Material …fm.sap.com/data/UPLOAD/files/Dealer Interaction and...SAP Forum Dealer Interaction and Support at Toyota Material Handling 1 Michael](https://reader031.fdocument.pub/reader031/viewer/2022022514/5af4e4477f8b9a5b1e8d183c/html5/thumbnails/26.jpg)
Fleet Management – detail view
26
![Page 27: Dealer Interaction and Support at Toyota Material …fm.sap.com/data/UPLOAD/files/Dealer Interaction and...SAP Forum Dealer Interaction and Support at Toyota Material Handling 1 Michael](https://reader031.fdocument.pub/reader031/viewer/2022022514/5af4e4477f8b9a5b1e8d183c/html5/thumbnails/27.jpg)
Daily Operations – Staff Management
• Dealers control their staff access. • Dealers control who sees which customers in their
territory.
27
![Page 28: Dealer Interaction and Support at Toyota Material …fm.sap.com/data/UPLOAD/files/Dealer Interaction and...SAP Forum Dealer Interaction and Support at Toyota Material Handling 1 Michael](https://reader031.fdocument.pub/reader031/viewer/2022022514/5af4e4477f8b9a5b1e8d183c/html5/thumbnails/28.jpg)
Daily Operations: Marketing Leads
• Leads are generated through national advertising.
• Leads are processed centrally and distributed via CRM to our dealers.
• Leads have continuously improved our sales performance.
Marketing Results
2009 2010 2011
Leads 35,782 37,218 47,411 Vehicles sold
1,348 2,820 6,175
% of trucks sold from leads
8.6% 11.4% 19.1%
28
![Page 29: Dealer Interaction and Support at Toyota Material …fm.sap.com/data/UPLOAD/files/Dealer Interaction and...SAP Forum Dealer Interaction and Support at Toyota Material Handling 1 Michael](https://reader031.fdocument.pub/reader031/viewer/2022022514/5af4e4477f8b9a5b1e8d183c/html5/thumbnails/29.jpg)
Daily Operations - Sales
• Overview – when will my truck arrive?
• Vehicle ordering, specification changes • Customer update / maintenance • Reports
29
![Page 30: Dealer Interaction and Support at Toyota Material …fm.sap.com/data/UPLOAD/files/Dealer Interaction and...SAP Forum Dealer Interaction and Support at Toyota Material Handling 1 Michael](https://reader031.fdocument.pub/reader031/viewer/2022022514/5af4e4477f8b9a5b1e8d183c/html5/thumbnails/30.jpg)
Daily Operations - Sales
• SAP CRM was a natural extension of our ECC implementation.
• Replaced a difficult to maintain stand alone pc based quote system. – User reaction in 2006 – want an off line system
– User reaction today – please do more in CRM
30
![Page 31: Dealer Interaction and Support at Toyota Material …fm.sap.com/data/UPLOAD/files/Dealer Interaction and...SAP Forum Dealer Interaction and Support at Toyota Material Handling 1 Michael](https://reader031.fdocument.pub/reader031/viewer/2022022514/5af4e4477f8b9a5b1e8d183c/html5/thumbnails/31.jpg)
Daily Operations – Sales CRM
• Sales professionals
– Pre-sales functionality for opportunities
– New equipment quotation generation
• Easy to use, fast efficient
– Copy
– Alternative quote
31
![Page 32: Dealer Interaction and Support at Toyota Material …fm.sap.com/data/UPLOAD/files/Dealer Interaction and...SAP Forum Dealer Interaction and Support at Toyota Material Handling 1 Michael](https://reader031.fdocument.pub/reader031/viewer/2022022514/5af4e4477f8b9a5b1e8d183c/html5/thumbnails/32.jpg)
Daily Operations – Sales Vehicle Configuration
32
• Every customer has specific application requirements and restrictions
• Configuration is mandatory, no “vanilla” trucks
32
![Page 33: Dealer Interaction and Support at Toyota Material …fm.sap.com/data/UPLOAD/files/Dealer Interaction and...SAP Forum Dealer Interaction and Support at Toyota Material Handling 1 Michael](https://reader031.fdocument.pub/reader031/viewer/2022022514/5af4e4477f8b9a5b1e8d183c/html5/thumbnails/33.jpg)
CRM Utilizes Variant Configuration / IPC
• Extends the use of ECC variant configuration
• Prices and configuration compatibilities are always current and correct.
• Quotes cannot be generated with conflicts.
33
![Page 34: Dealer Interaction and Support at Toyota Material …fm.sap.com/data/UPLOAD/files/Dealer Interaction and...SAP Forum Dealer Interaction and Support at Toyota Material Handling 1 Michael](https://reader031.fdocument.pub/reader031/viewer/2022022514/5af4e4477f8b9a5b1e8d183c/html5/thumbnails/34.jpg)
CRM for Sales Professionals
• Professional, consistent quotations
• Financing alternatives built in
34
![Page 35: Dealer Interaction and Support at Toyota Material …fm.sap.com/data/UPLOAD/files/Dealer Interaction and...SAP Forum Dealer Interaction and Support at Toyota Material Handling 1 Michael](https://reader031.fdocument.pub/reader031/viewer/2022022514/5af4e4477f8b9a5b1e8d183c/html5/thumbnails/35.jpg)
Using the Opportunites/Quotes to Forecast demand
We know the following:
1.What models have been quoted.
2.What models have sold.
3.The time lag from quote to order. (days to close)
35
![Page 36: Dealer Interaction and Support at Toyota Material …fm.sap.com/data/UPLOAD/files/Dealer Interaction and...SAP Forum Dealer Interaction and Support at Toyota Material Handling 1 Michael](https://reader031.fdocument.pub/reader031/viewer/2022022514/5af4e4477f8b9a5b1e8d183c/html5/thumbnails/36.jpg)
TMHU CRM based Forecast
36
![Page 37: Dealer Interaction and Support at Toyota Material …fm.sap.com/data/UPLOAD/files/Dealer Interaction and...SAP Forum Dealer Interaction and Support at Toyota Material Handling 1 Michael](https://reader031.fdocument.pub/reader031/viewer/2022022514/5af4e4477f8b9a5b1e8d183c/html5/thumbnails/37.jpg)
Dealer Interaction and Support:
• Our background & profile
• System architecture
• Toyota Dealer interfaces
– portal,
– web services,
– EDI
• Dealer sales – CRM Mobile
• What’s next?
37
![Page 38: Dealer Interaction and Support at Toyota Material …fm.sap.com/data/UPLOAD/files/Dealer Interaction and...SAP Forum Dealer Interaction and Support at Toyota Material Handling 1 Michael](https://reader031.fdocument.pub/reader031/viewer/2022022514/5af4e4477f8b9a5b1e8d183c/html5/thumbnails/38.jpg)
38
![Page 39: Dealer Interaction and Support at Toyota Material …fm.sap.com/data/UPLOAD/files/Dealer Interaction and...SAP Forum Dealer Interaction and Support at Toyota Material Handling 1 Michael](https://reader031.fdocument.pub/reader031/viewer/2022022514/5af4e4477f8b9a5b1e8d183c/html5/thumbnails/39.jpg)
39
![Page 40: Dealer Interaction and Support at Toyota Material …fm.sap.com/data/UPLOAD/files/Dealer Interaction and...SAP Forum Dealer Interaction and Support at Toyota Material Handling 1 Michael](https://reader031.fdocument.pub/reader031/viewer/2022022514/5af4e4477f8b9a5b1e8d183c/html5/thumbnails/40.jpg)
40
![Page 41: Dealer Interaction and Support at Toyota Material …fm.sap.com/data/UPLOAD/files/Dealer Interaction and...SAP Forum Dealer Interaction and Support at Toyota Material Handling 1 Michael](https://reader031.fdocument.pub/reader031/viewer/2022022514/5af4e4477f8b9a5b1e8d183c/html5/thumbnails/41.jpg)
41
![Page 42: Dealer Interaction and Support at Toyota Material …fm.sap.com/data/UPLOAD/files/Dealer Interaction and...SAP Forum Dealer Interaction and Support at Toyota Material Handling 1 Michael](https://reader031.fdocument.pub/reader031/viewer/2022022514/5af4e4477f8b9a5b1e8d183c/html5/thumbnails/42.jpg)
42
![Page 43: Dealer Interaction and Support at Toyota Material …fm.sap.com/data/UPLOAD/files/Dealer Interaction and...SAP Forum Dealer Interaction and Support at Toyota Material Handling 1 Michael](https://reader031.fdocument.pub/reader031/viewer/2022022514/5af4e4477f8b9a5b1e8d183c/html5/thumbnails/43.jpg)
43
![Page 44: Dealer Interaction and Support at Toyota Material …fm.sap.com/data/UPLOAD/files/Dealer Interaction and...SAP Forum Dealer Interaction and Support at Toyota Material Handling 1 Michael](https://reader031.fdocument.pub/reader031/viewer/2022022514/5af4e4477f8b9a5b1e8d183c/html5/thumbnails/44.jpg)
44
![Page 45: Dealer Interaction and Support at Toyota Material …fm.sap.com/data/UPLOAD/files/Dealer Interaction and...SAP Forum Dealer Interaction and Support at Toyota Material Handling 1 Michael](https://reader031.fdocument.pub/reader031/viewer/2022022514/5af4e4477f8b9a5b1e8d183c/html5/thumbnails/45.jpg)
45
![Page 46: Dealer Interaction and Support at Toyota Material …fm.sap.com/data/UPLOAD/files/Dealer Interaction and...SAP Forum Dealer Interaction and Support at Toyota Material Handling 1 Michael](https://reader031.fdocument.pub/reader031/viewer/2022022514/5af4e4477f8b9a5b1e8d183c/html5/thumbnails/46.jpg)
46
![Page 47: Dealer Interaction and Support at Toyota Material …fm.sap.com/data/UPLOAD/files/Dealer Interaction and...SAP Forum Dealer Interaction and Support at Toyota Material Handling 1 Michael](https://reader031.fdocument.pub/reader031/viewer/2022022514/5af4e4477f8b9a5b1e8d183c/html5/thumbnails/47.jpg)
47
![Page 48: Dealer Interaction and Support at Toyota Material …fm.sap.com/data/UPLOAD/files/Dealer Interaction and...SAP Forum Dealer Interaction and Support at Toyota Material Handling 1 Michael](https://reader031.fdocument.pub/reader031/viewer/2022022514/5af4e4477f8b9a5b1e8d183c/html5/thumbnails/48.jpg)
48
![Page 49: Dealer Interaction and Support at Toyota Material …fm.sap.com/data/UPLOAD/files/Dealer Interaction and...SAP Forum Dealer Interaction and Support at Toyota Material Handling 1 Michael](https://reader031.fdocument.pub/reader031/viewer/2022022514/5af4e4477f8b9a5b1e8d183c/html5/thumbnails/49.jpg)
49
![Page 50: Dealer Interaction and Support at Toyota Material …fm.sap.com/data/UPLOAD/files/Dealer Interaction and...SAP Forum Dealer Interaction and Support at Toyota Material Handling 1 Michael](https://reader031.fdocument.pub/reader031/viewer/2022022514/5af4e4477f8b9a5b1e8d183c/html5/thumbnails/50.jpg)
50
![Page 51: Dealer Interaction and Support at Toyota Material …fm.sap.com/data/UPLOAD/files/Dealer Interaction and...SAP Forum Dealer Interaction and Support at Toyota Material Handling 1 Michael](https://reader031.fdocument.pub/reader031/viewer/2022022514/5af4e4477f8b9a5b1e8d183c/html5/thumbnails/51.jpg)
51
![Page 52: Dealer Interaction and Support at Toyota Material …fm.sap.com/data/UPLOAD/files/Dealer Interaction and...SAP Forum Dealer Interaction and Support at Toyota Material Handling 1 Michael](https://reader031.fdocument.pub/reader031/viewer/2022022514/5af4e4477f8b9a5b1e8d183c/html5/thumbnails/52.jpg)
52
![Page 53: Dealer Interaction and Support at Toyota Material …fm.sap.com/data/UPLOAD/files/Dealer Interaction and...SAP Forum Dealer Interaction and Support at Toyota Material Handling 1 Michael](https://reader031.fdocument.pub/reader031/viewer/2022022514/5af4e4477f8b9a5b1e8d183c/html5/thumbnails/53.jpg)
53
![Page 54: Dealer Interaction and Support at Toyota Material …fm.sap.com/data/UPLOAD/files/Dealer Interaction and...SAP Forum Dealer Interaction and Support at Toyota Material Handling 1 Michael](https://reader031.fdocument.pub/reader031/viewer/2022022514/5af4e4477f8b9a5b1e8d183c/html5/thumbnails/54.jpg)
54
![Page 55: Dealer Interaction and Support at Toyota Material …fm.sap.com/data/UPLOAD/files/Dealer Interaction and...SAP Forum Dealer Interaction and Support at Toyota Material Handling 1 Michael](https://reader031.fdocument.pub/reader031/viewer/2022022514/5af4e4477f8b9a5b1e8d183c/html5/thumbnails/55.jpg)
55
![Page 56: Dealer Interaction and Support at Toyota Material …fm.sap.com/data/UPLOAD/files/Dealer Interaction and...SAP Forum Dealer Interaction and Support at Toyota Material Handling 1 Michael](https://reader031.fdocument.pub/reader031/viewer/2022022514/5af4e4477f8b9a5b1e8d183c/html5/thumbnails/56.jpg)
56
![Page 57: Dealer Interaction and Support at Toyota Material …fm.sap.com/data/UPLOAD/files/Dealer Interaction and...SAP Forum Dealer Interaction and Support at Toyota Material Handling 1 Michael](https://reader031.fdocument.pub/reader031/viewer/2022022514/5af4e4477f8b9a5b1e8d183c/html5/thumbnails/57.jpg)
57
![Page 58: Dealer Interaction and Support at Toyota Material …fm.sap.com/data/UPLOAD/files/Dealer Interaction and...SAP Forum Dealer Interaction and Support at Toyota Material Handling 1 Michael](https://reader031.fdocument.pub/reader031/viewer/2022022514/5af4e4477f8b9a5b1e8d183c/html5/thumbnails/58.jpg)
58
![Page 59: Dealer Interaction and Support at Toyota Material …fm.sap.com/data/UPLOAD/files/Dealer Interaction and...SAP Forum Dealer Interaction and Support at Toyota Material Handling 1 Michael](https://reader031.fdocument.pub/reader031/viewer/2022022514/5af4e4477f8b9a5b1e8d183c/html5/thumbnails/59.jpg)
59
![Page 60: Dealer Interaction and Support at Toyota Material …fm.sap.com/data/UPLOAD/files/Dealer Interaction and...SAP Forum Dealer Interaction and Support at Toyota Material Handling 1 Michael](https://reader031.fdocument.pub/reader031/viewer/2022022514/5af4e4477f8b9a5b1e8d183c/html5/thumbnails/60.jpg)
60
![Page 61: Dealer Interaction and Support at Toyota Material …fm.sap.com/data/UPLOAD/files/Dealer Interaction and...SAP Forum Dealer Interaction and Support at Toyota Material Handling 1 Michael](https://reader031.fdocument.pub/reader031/viewer/2022022514/5af4e4477f8b9a5b1e8d183c/html5/thumbnails/61.jpg)
61
![Page 62: Dealer Interaction and Support at Toyota Material …fm.sap.com/data/UPLOAD/files/Dealer Interaction and...SAP Forum Dealer Interaction and Support at Toyota Material Handling 1 Michael](https://reader031.fdocument.pub/reader031/viewer/2022022514/5af4e4477f8b9a5b1e8d183c/html5/thumbnails/62.jpg)
62
![Page 63: Dealer Interaction and Support at Toyota Material …fm.sap.com/data/UPLOAD/files/Dealer Interaction and...SAP Forum Dealer Interaction and Support at Toyota Material Handling 1 Michael](https://reader031.fdocument.pub/reader031/viewer/2022022514/5af4e4477f8b9a5b1e8d183c/html5/thumbnails/63.jpg)
63
![Page 64: Dealer Interaction and Support at Toyota Material …fm.sap.com/data/UPLOAD/files/Dealer Interaction and...SAP Forum Dealer Interaction and Support at Toyota Material Handling 1 Michael](https://reader031.fdocument.pub/reader031/viewer/2022022514/5af4e4477f8b9a5b1e8d183c/html5/thumbnails/64.jpg)
CRM Mobility: Current Functionality
CRM functionality
Activities
Accounts
Lead Times & Units on Order ETAs
Inventory: Dealer & Toyota
Resource: Price Book, FL Manual
Release 1.0
64
![Page 65: Dealer Interaction and Support at Toyota Material …fm.sap.com/data/UPLOAD/files/Dealer Interaction and...SAP Forum Dealer Interaction and Support at Toyota Material Handling 1 Michael](https://reader031.fdocument.pub/reader031/viewer/2022022514/5af4e4477f8b9a5b1e8d183c/html5/thumbnails/65.jpg)
Dealer Interaction and Support:
• Our background & profile
• System architecture
• Toyota Dealer interfaces
– portal,
– web services,
– EDI
• Dealer sales – CRM Mobile
• What’s next?
65
![Page 66: Dealer Interaction and Support at Toyota Material …fm.sap.com/data/UPLOAD/files/Dealer Interaction and...SAP Forum Dealer Interaction and Support at Toyota Material Handling 1 Michael](https://reader031.fdocument.pub/reader031/viewer/2022022514/5af4e4477f8b9a5b1e8d183c/html5/thumbnails/66.jpg)
What’s next?
• Continue integration to the dealer business systems
– Web services
• Mobility
– Sales literature
– Technical information
– Training / Learning Center
SAP
Dealer Personnel
Dealer ERP
66
![Page 67: Dealer Interaction and Support at Toyota Material …fm.sap.com/data/UPLOAD/files/Dealer Interaction and...SAP Forum Dealer Interaction and Support at Toyota Material Handling 1 Michael](https://reader031.fdocument.pub/reader031/viewer/2022022514/5af4e4477f8b9a5b1e8d183c/html5/thumbnails/67.jpg)
Extending Business Objects to Mobile Devices
67
Report categories created for:- • Executives • Fleet Customers • Territory Managers • Territory Parts & Sales Managers
![Page 68: Dealer Interaction and Support at Toyota Material …fm.sap.com/data/UPLOAD/files/Dealer Interaction and...SAP Forum Dealer Interaction and Support at Toyota Material Handling 1 Michael](https://reader031.fdocument.pub/reader031/viewer/2022022514/5af4e4477f8b9a5b1e8d183c/html5/thumbnails/68.jpg)
Sample Fleet Dashboard1
68
![Page 69: Dealer Interaction and Support at Toyota Material …fm.sap.com/data/UPLOAD/files/Dealer Interaction and...SAP Forum Dealer Interaction and Support at Toyota Material Handling 1 Michael](https://reader031.fdocument.pub/reader031/viewer/2022022514/5af4e4477f8b9a5b1e8d183c/html5/thumbnails/69.jpg)
Sample Fleet Dashboard2
69
![Page 70: Dealer Interaction and Support at Toyota Material …fm.sap.com/data/UPLOAD/files/Dealer Interaction and...SAP Forum Dealer Interaction and Support at Toyota Material Handling 1 Michael](https://reader031.fdocument.pub/reader031/viewer/2022022514/5af4e4477f8b9a5b1e8d183c/html5/thumbnails/70.jpg)
Recap
• We utilize SAP tools to help our dealers achieve high performance and customer satisfaction.
• We utilize and focus on – Training – Daily operations – ease of using the systems – We allow dealers to use their system with single entries to
interact with SAP
• We listen – Dealers contact us directly with ideas & suggestions – We hold quarterly dealer IT advisory council meetings for
priority setting, guidance, direction, feedback – We trust our dealers. We listen.
70
![Page 71: Dealer Interaction and Support at Toyota Material …fm.sap.com/data/UPLOAD/files/Dealer Interaction and...SAP Forum Dealer Interaction and Support at Toyota Material Handling 1 Michael](https://reader031.fdocument.pub/reader031/viewer/2022022514/5af4e4477f8b9a5b1e8d183c/html5/thumbnails/71.jpg)
71