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Curriculum Vitae

Nikhil Kumar

Contact no. : +91 9900779716, +91 9988679716

Email : free2rhyme.nikhilkumar@gmail.com

Correspondence Address : No. 295, Model Gram, Ludhiana, Punjab - 141002, India

Career Objective : Looking for a career that demands the best of my abilities, helps me to broaden and enhance

my current skills and knowledge, with focus on Organizational and individual growth

Synopsis : Bachelor of Commerce with work experience of three years and four months

Profile - Good verbal and written skills [English and Hindi]

- Good at maintaining interpersonal relationships

- Believe that hard work is the road to success

- Give priority to responsibilities

- Measure my worth in proportion to the value and outcomes I produce for the organization

Educational Qualifications:

Work Experience [three years & four months]

1. HSBC bank, Chandigarh & Ludhiana

Duration : 25/06/2015 onwards

Job title : Premier Services Manager

Role & responsibilities :

I. As Premier Services Manager - Ensure world class and personalised service is available for every

Premier customer (international & resident) who walks into the branch or, requests for a service through

alternate channel. Ensuring that banking becomes a pleasant experience, with focus on relationship

building, identifying needs and fulfilling the needs with a proactive approach. Typical responsibilities

include

i. Identifying genuine customers while keeping in mind the sanctions, money

laundering, terrorist financing & global standards

ii. Serving the customer while ensuring regulatory guidelines are followed

iii. Generating and routing referrals to the correct channels

iv. Timely contact and follow up with existing client base with constant focus on

getting ‘New to bank’ customer

Exam Board/University Year of passing % of Marks

Matric I.C.S.E 2002 66.6%

Intermediate of Science B.I.E.C,PATNA 2004 59.3%

B.Com. Karnataka University 2012 79.88%

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v. Investigating and responding to suspicious transaction alerts from the Anti money

laundering team/Camp alerts

vi. SPOC for sales & service of personal individual loans

II. As Teller Supervisor, Chief cashier - Supervise & approve every transaction that is carried out at

the branch. Ensure regulatory guidelines are followed while carrying out the transactions. Typical

responsibilities include

a. Prepare & distribute cash to tellers for routine transactions

b.Supervise cash disbursals/replenishment to ATM machines

c. Authorise and monitor all cash movement (disbursal to walk in customers/bearers,

collection from clients, cash delivery, cash movement to/from vendors/ HSBC

corporate a/c with other banks )

d. Cheque clearing

e. Non-resident a/c transaction monitoring as per regulator guidelines

f. Custodian for HSBC locker with other banks (BCP etc)

g. Custodian of the Vault at branch

h. Supervisor of Pouch & mail service

2. HSBC, International Banking Centre, Bangalore

Duration : 10/10/2013 to 24/06/2015

Job title : Account opening officer

Role & responsibilities : Processing international account opening applications for existing Premier

customers. Individual international a/c opening requests were assigned to me. My role was to ensure that customer

gets the international a/c without having to visit the country. My responsibilities included

i. To ensure that the application complies with banking regulations of the respective

country and is supplied with every mandatory requirement

ii. To ensure, only the right customer gets on boarded to our system, keeping in mind

the HSBC purpose, Global standards and Values

iii. To make sure that every customer detail (mandatory as well as related) is captured

and provided with the application. Any suspicious detail or, behaviour should be

reported

iv. To make sure account gets opened within the stipulated time frame and he receives

the welcome kit

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3. E.X.L. Service India Pvt. Lmt., Noida [For Dell Customer Care]

Duration : 13/11/2006 to 12/06/2007

Job title : Customer care executive

Role & responsibilities : Speak to customers, resolve queries, follow up on-going cases and resolve them in

time, with the customer being kept, well informed throughout

Other Qualifications : Honours Certificate from Karnataka University Dharwad, for completion of ‘Carrier

Oriented Program’ (sponsored by UGC) through:

- Certificate course in Communication Skills, 2010.

- Diploma course in Communication Skills, 2011.

- Advanced diploma course in Communication Skills, 2012.

Extracurricular activities :

Important Papers Presented - “Impact Analysis of Natural Calamities on Infrastructure and Industries”,

adjudged among the best papers, at national level conference- ‘Knowledge Utsav’, organized by Jain

Research Foundation (Jain University) and Tumkur University

- “Knowledge Management” presented at International Conference on

‘Excellence in Management Practices’, Bangalore

- “IQAC and Total Quality Management” presented at National Conference

on ‘Quality Management in Higher Education-Role of IQAC’, Bangalore

Junior diploma in Tabla from Prayag Sangeet Samiti, Allahabad, India

Martial arts Yellow belt from Sanjay Karate School, affiliated by Northern Karate School, Canada

Selected Achievements :

-Became one of the HSBC Cultural Ambassadors for year 2014

-Recognition as HSBC best service star and growth catalyst at multiple occasions

-Received appreciations from HSBC teams across USA & UK for being reliable and connected. Zero customer

complaints till now

-Received ‘Best Manager’ award at Inter college fest, team won General Championship

-Hosted, and was part of organizing team of “Entertainment Day”, an entertainment show for all the students of

college

-Was part of organizing teams of various Competitions, Workshops etc. for students, as well as professors in college

-Was elected as Class Representative and College secretory for miscellany

-My articles in Hindi, as well as English were published in college magazine

Hobbies : To listen to, and play music (completed junior diploma in playing Tabla)

: Martial arts (Karate yellow belt)

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Personal Details : Date of Birth - 18/04/1988

: Father’s name - Mr. Ram Dayal Singh

: Sex - Male

: Marital Status - Single

: Languages Known - Hindi, English

: Permanent address - Panchvati Colony, Gulzarbagh, Patna – 800007, Bihar, India

Declaration :

I hereby certify that the information cited above is true to the best of my knowledge. If any information is found to

be false then my candidature is liable to be automatically rejected.

(Nikhil Kumar)