DIGVIJAY SINGHMobile: +919414054382 Landline: +91-141-2247399

E-Mail: digvijaysnirwan@gmail.com

Positions in Customer Relations, Administration, Facility Management

Professional Profile

An accomplished visionary & mission-oriented with more than 15 years of rich experience in administration & back office.

Seizing control of critical problem areas and delivering on commitments. People management, maintaining healthy employee relations, handling employee grievances thus creating an

amicable & transparent environment. Excellent interpersonal, analytical & negotiation skills.

Career Contour

Dec 2014 - Jan 2016 with Sanwaria Texpro Pvt Ltd, Jaipur

Sanwaria Texpro is a National Distributor for Apple iPhones.

Highlights: Reporting to Branch Head Coordinating with HO regarding warranty approval for various brands Maintaining TAT Maintain customer satisfaction with replacement of product within TAT Reporting & maintaining weekly stock report Coordinating logistics, hotel bookings & legal cases of the company

Job Responsibilities Customer satisfaction is a priority Managing customer grievances on day-to-day basis Handling warranty support for brands like HP, Lenovo, Asus, ECS, Apple, Netgear, Toshiba, Plantronics, etc.

June 2014 - Nov 2014 Khetri Trust, Jaipur, Rajasthan as Program Officer

Khetri Trust was established by Late Raja Bahadur Sardar Singh, the 11th ruler of Khetri. The Trust aims at promoting education through scholarship to deserving students.

Highlights: Reporting to Managing Trustee Front office Management Procurements Human Resource

Job Responsibilities Housekeeping. Fixing appointments for the Managing Trustee. Coordinating between departments. Purchases for the office relating to stationery, equipments, building material. Hiring staff at the ground level for housekeeping & logistics.

Dec 2013 - May 2014 Rashi Peripherals Pvt Ltd, Jaipur, Rajasthan

Rashi Peripherals Pvt Ltd was established in India in 1989 with more than 58 branches all over India. It provides hardware, software & warranty services to retailers & end customers. Its distribution mainly comprises of major brands such as ADATA, APC, ASUS, ECS, HP, INTEL, LOGITECH, LENOVO, LEADTEK, NETGEAR, NORTON, NVIDIA, PLANTRONICS, SANDISK, SAMSUNG, TARGUS and TOSHIBA. Highlights: Coordination between RMA Jaipur – CRMA Mumbai Front Office Training staff in Customer Relationship Completion of task within TAT

Job Responsibilities Coordinating with Head Office regarding various products which are on high priority of escalation. Coordination between the front desk and the engineer to deliver on time. Train team on customer relationship handling skills. Customer satisfaction – Priority 1. Turn-around-time regarding closure of task as per the company policies needs to be followed strictly to

increase revenues.

Nov 2012 – Nov 2013 Sanwaria Texpro Pvt. Ltd. Jaipur, Rajasthan as Manager – Back Office Administration

Sanwaria Texpro Pvt. Ltd. is a sister concern of “Rashi Peripherals Pvt. Ltd.”, a Mumbai based company. Rashi Peripherals is a well known brand in the IT industry having distributorship of more than 40 companies of IT products. Sanwaria established in Rajasthan in Oct 2012 as distribution partner for Apple iPhones & iPads having distributorship rights in more than 6 states in India.

Highlights: Coordination between Branch Head and Area Manager – Sales Coordinating between the Branch and Head Office Handling Retailer Grievances

Job Responsibilities Redington is the channel partner for Sanwaria. Coordinating with Redington regarding availability of stock. Schemes to be launched in the market to push the sales and follow up of payments to Retailers for

the scheme targets achieved. Service related issues with iPhones and iPads are taken care of in tandem with the Chennai Office of

Redington.

Timely collection of payment is one of the tasks which is taken care of under my supervision from the Retailers in order to have smooth billing without blocking their accounts.

May 2010 – Oct 2012 GIIT, Jaipur, Rajasthan as Centre Manager & Placement Coordinator

Highlights: Successful placement of students with my well knit circle of contacts. Managing Center - handled all marketing promotions, admission campaign for short & long term programs.

Designed & implemented various training & placement plans in order to enhance admission. Formulating and conducting regular training and motivation building programs. Looking after faculty management, development, curriculum implementation. Successful placement of students in MNCs such as Wipro, CMC, CMS, Redington, Omnitech, Microsense, ZNet,

Microland, Genpact, etc to name a few.

Testing Center Administrator – Pearson VUEI have been working as a Testing Center Administrator for 5½ years from Aug 2006 to Feb 2012.

Job Responsibilities Handling admission and registration of candidate for various exams. Proper downloading and uploading of exam and result(s). Verifying identity proof of the candidate as per VUE guidelines and policies. Lodging an incident in cases where there is a scope of 0.1% of confusion. Coordinating with the Customer Care/Technical Support for clarification(s).

Sept 2004 – April 2010 IIHT, Jaipur, Rajasthan as Centre Manager

Highlights: Handled team of marketing manager, executives, academic coordinator, counsellors & telesales executive. Ensuring timely collection of fees, delivering of books, indenting certificates of students. Delivering seminars in Corporates and Colleges. Ensuring placement for the students. Promotion of programs through the seminars, career fairs, tie-ups with education consultants etc. With my sincere efforts without any support from IIHT, successfully placed students in IBM, Ultratech Cements,

Microland, Wipro, HP, NCS, Microsense and Airtel. Besides that, placed students with small scale business entrepreneurs as trainees.

Testing Centre Administrator – PrometricJob Responsibilities Handling admission and registration of candidate for exams. Proper downloading and uploading of exam and result. Verifying identity proof as per Prometric guidelines and policies. Lodging an incident in case some misappropriate activity happens or identity proof is not

matching. Coordinating with the Customer Care / Technical Support for queries.

Sept 2003 – Aug 2004 EXL Service, Noida, U.P. as Customer Care Executive

Highlights: Resolving Customer Queries related to delivery status of their shipment or incorrectly shipped to some other

address. Customer not being given proper solution by technical support department. Dissatisfied customers being compensated by us to maintain goodwill of the company (Dell). Multi-tasking by listening to customer queries, pulling up their database, resolving customer complaint,

updating database and closing the issue within 3 minutes of turn around time. Awarded for good customer satisfaction on various occasions.

Previous Assignment

Dec 1999 – Aug 2003 SRP Infosystems Pvt. Ltd., Jaipur, Rajasthan as Shift In-Charge

Highlights: Coordinating between the Manager Transcription at Jaipur Office and Manager at Head Office in USA

(Company - WeType4U). Maintaining quality by giving more than 95% accuracy in General & Medical Transcription through constant

monitoring of Quality Analysts giving their best output. Encouraging them by giving rewards at personal level. Managed a team of 20 transcribers and Quality Analyst.

Scholastics

Post Graduate Diploma in Marketing & Sales Management from Bhartiya Vidya Bhavan, Mumbai (classes conducted at Vidhyashram School) in 1999B.Com. from University of Rajasthan in 1997

IT Skills

Assembling & un-assembling PC Installation of Operating System Installation of device drivers Troubleshooting hardware components of PC Cabling & crimping as per Cisco standards Basic networking on windows platform Assigning IP address to PC(s) Installation Printer on network Creating users Well versed with Microsoft Office 2007 & 2010

Personal Traits

Highly disciplined, honest, dedicated and trustworthy; sincere towards work ethics and organisation.

Interests

Played Table Tennis at Zonal Level – Juniors, horse riding, long drives, travelling & trekking.

Personal Vitae

Date of Birth : 04th Dec 1974Passport # : M4556909Driving License # : HR01 19930003364PAN : ARRPS9826JVoter Id : IQT/0731778Father’s Name : Brigadier VD Singh Nirwan (Retd.)Permanent Address : 270 Paschim Vihar, Sirsi Road, Vaishali Nagar, Jaipur 302021

Mobile: 9785505270 (Father)