Customer journey map

4
Customer Journey Map 숙명여자대학교 아동복지 0911477 공구인

Transcript of Customer journey map

Page 1: Customer journey map

Customer Journey Map숙명여자대학교 아동복지 0911477 공구인

Page 2: Customer journey map

CustomerJourney Map

주제선정: 쾌적한 지하철 환경

Page 3: Customer journey map

CustomerJourney Map

목적지 설정 이동 탑승 목적지 도착

목적지 파악

목적지 도착개찰구 통과

스크린도어플랫폼으로 이동

자리파악(서서감, 앉아서감)

공기

만족

불쾌함

자리이동 자리유지

참음 민원제기

문제해결

과함

적당쾌적함

온도

지하철 어플(열차시간, 걸리는 시간 파악)

역 도착

교통카드 승차권

Page 4: Customer journey map

CustomerJourney Map

의자자리 간격

손잡이

공기의쾌적함

냉난방시스템

안내방송


Ponencia Candidate Journey Map

Ponencia Candidate Journey Map

Datadriven de Journey Map voorbij MIE 2018€¦ · EVEN VOORSTELLEN •Theo van der Steen: CRM, Internet Marketing, Big Data en Customer Experience. •Sander Claus: Customer Loyalty,

Datadriven de Journey Map voorbij MIE 2018€¦ · EVEN VOORSTELLEN •Theo van der Steen: CRM, Internet Marketing, Big Data en Customer Experience. •Sander Claus: Customer Loyalty,

Customer journey map for finance

Customer journey map for finance

Customer Journey Map for appEatIT

Customer Journey Map for appEatIT

Rueil demain - Customer journey

Rueil demain - Customer journey

Empathy map, filed research, user journey map

Empathy map, filed research, user journey map

Customer Journey Map Guía para crear el de su negocioEl Customer Journey Map, también conocido como Mapa de Experiencia de Cliente, consiste en un mapa conceptual donde se plasma

Customer Journey Map Guía para crear el de su negocioEl Customer Journey Map, también conocido como Mapa de Experiencia de Cliente, consiste en un mapa conceptual donde se plasma

Guía para crear el customer journey map de su negocio

Guía para crear el customer journey map de su negocio

Quick Guide - Customer Journey Mapping

Quick Guide - Customer Journey Mapping

8. Customer Contact Management Summit · 2017-04-25 · Customer Journey w środowisku multikanałowym, aby uzyskać jak najlepsze CX Customer Journey Map – wprowadzenie do warsztatu:

8. Customer Contact Management Summit · 2017-04-25 · Customer Journey w środowisku multikanałowym, aby uzyskać jak najlepsze CX Customer Journey Map – wprowadzenie do warsztatu:

Defining the Customer Journey

Defining the Customer Journey

Journey map and use case

Journey map and use case

Customer Journey Mapping @ DATEV€¦ · User Journey „digitale Belegverwaltung“ Exkurs User Journey 10.10.2019 Customer Journey Mapping Tutorial | Modern RE 2019 Seite 14 LAUFENDE

Customer Journey Mapping @ DATEV€¦ · User Journey „digitale Belegverwaltung“ Exkurs User Journey 10.10.2019 Customer Journey Mapping Tutorial | Modern RE 2019 Seite 14 LAUFENDE

Customer Journey Map – Die Reise des Kunden verstehen

Customer Journey Map – Die Reise des Kunden verstehen

Costruire Personas e Customer Journey Map

Costruire Personas e Customer Journey Map

Customer Journey Crossmedia - Deutsche Post · PDF fileDialogmarketing Customer Journey Crossmedia Zielgruppe Multichannel Erfolgsmessung Kommunikationskanäle Kaufentscheidungsprozess

Customer Journey Crossmedia - Deutsche Post · PDF fileDialogmarketing Customer Journey Crossmedia Zielgruppe Multichannel Erfolgsmessung Kommunikationskanäle Kaufentscheidungsprozess

Customer Journey Mapping Sample

Customer Journey Mapping Sample

Customer Journey Mapping · 2018-09-26 · Customer Journey Mapping The customer journey (also Customer Journey Experience, Customer Engagement Cycle) refers to the stages customers

Customer Journey Mapping · 2018-09-26 · Customer Journey Mapping The customer journey (also Customer Journey Experience, Customer Engagement Cycle) refers to the stages customers

e-Fulfilment: a Customer Journey

e-Fulfilment: a Customer Journey

Digital Unterwegs Bewegtbild und die Customer Journeydmi-org.com/downloads/Digital Unterwegs_Bewegtbild un… · Customer Journey. Was ist eine Customer Journey ? Inhalte. 18:00.

Digital Unterwegs Bewegtbild und die Customer Journeydmi-org.com/downloads/Digital Unterwegs_Bewegtbild un… · Customer Journey. Was ist eine Customer Journey ? Inhalte. 18:00.