Programming Crew Training Saturday, September 7th 10am-4pm

Curry Student Center 240 Ice Breaker……………………………………………………………….10:15am – 10:30am Welcome………………………………………………………................10:30am – 11:00am

o Intro to CSI/CSI Programming Lab o Mission/about/ staff overview

Competencies & Contract……………………………………………..11:00am – 11:15am o Duties and responsibilities o Competencies o Performance evaluations o Crew updates/training 1x/month

Office Expectations (Professionalism)…………………...................11:15am – 11:30am

o Attendance (Time Management) o Dress Code o Confidentiality o Office Etiquette

Communication (Effective Communication)…………………………11:30am – 12:30pm o When/How to ask for help o Crew Email o Process o Sharepoint o OrgSync

Lunch & Team Building (Diversity & Inclusion)………………………12:30pm – 1:45pm Front Desk Procedures (Conceptual Thinking Skills)…………………1:45pm – 2:15pm

o Binder o Customer Service o Logging Interactions o Phone

Finance Board & SABO…………………………………………………..2:15pm – 2:45pm Policies, Contracts,& Insurance (Multi-Task)………………………….2:45pm – 4:15pm

o Contracting o Insurance o Events Requiring Travel o Events Requiring Food and/or Alcohol o Guest & Chaperone Guidelines o Dances, Galas, Parties & Celebrations o Fundraising & Cash Collection o Publicity & Marketing o NUPD o Entertainment & Permits

Wrap-Up……………………………………………………………………..4:15pm – 4:30pm o Questions/ Thoughts/Comments/What’s Next