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What is a Virtual Assistant?

Got One?Need One?

What is a Virtual Assistant?

Provides administrative and creative services to businesses and individuals…

A highly skilled, professional, independent contractor who…

Assignments are typically communicated by email, regular mail, voice mail, fax, and phone.

On an as-needed basis, from an off-site location, using the high-technology tools of today.

Using the services of aVirtual AssistantVirtual Assistant (“VA”)is an ideal, alternative staffing option for anyone who needs occasionaloccasional administrative support.

The Ideal Staffing Solution

Emerging small businesses Working professionals Home-based entrepreneurs Companies that are downsizing

The way business is conducted today has changed

greatly with the advances in technology. Now expert

support is available when needed…when needed… and only when only when

neededneeded…… without the need for additional office

space and equipment or the issues associated with

hiring employees, such as employee benefits.

A Virtual AssistantVirtual Assistant is an ideal, alternative staffing

solution for:

Consider The Benefits

You pay only for actual working time. No employee benefits are provided. No time is wasted for breaks or personal business. A VA handles your seasonal or periodic projects. A VA helps when your current staff gets overloaded. A VA helps you stay on track and on schedule. A VA is a sounding board, if you need one. A VA develops an ongoing, collaborative, working relationship

with you. There’s no need to buy additional computer or office

equipment. No computer training is needed. No extra office space is required or extra rent to pay.

Virtual Assistant Benefits

Versus. . .

You must pay employer payroll taxes.

You must comply with local, state, and federal requirements.

You may have to provide medical, dental, and/or vision care benefits.

You may have to provide vacation, sick time, and holiday pay.

You may have to offer benefits such as 401k and retirement plans.

You may have to administer or hire someone to administer the above.

Employee / Employer Obligations

You must comply with laws regarding working hours, sexual harassment, vacation time, sick time, leaves of absence, holidays, benefits, performance reviews, grievances, terminations, substance abuse, and training.

Hiring and then laying off or firing employees can lead to the unpleasant experience of a possible lawsuit and an increase in your unemployment insurance.

Virtual Assistant/Client RelationshipsVirtual Assistants develop ongoing,

collaborative working relationships with their clients and, in a sense, they become business partners with shared goals, objectives, and expectations.

As small business owners themselves, VAs not only have a vested interest in making sure their clients’ businesses are growing, they have a better understanding of the small business arena than either permanent staff or temporary employees.

The Ideal Client Clearly defines goals as well as time and

financial restraints. Communicates expectations and

requirements clearly and concisely. Freely shares all information that is

necessary to complete the project. Ensures availability to answer questions. Plans ahead to help meet deadlines. Takes appropriate action to help the VA do

an outstanding job. Expresses concerns and voices criticisms

constructively. Respects the VA’s areas of expertise. Provides feedback.

Virtual Assistant Rates

Statistics show that EMPLOYEES actually cost 2 to 2½ times their rate of pay when full costs are added: FICA, Medicare, workers comp, administrative costs, recruitment, base salary, vacation, benefits, office space, furnishings, equipment, etc.

VAs generally charge by the hour.

Studies show that home-based workers are significantly more productive than office-based personnel.

Rates range from $20-$50+ per hour depending on the expertise required and nature of project. VAs are SPECIALISTS.

VAs are business owners with related overhead and operating expenses.

Quality is

Remembered . . .

Long After Price is Forgotten.

Today the Question may be…

Tomorrow the Question will be…

WhatWhat is a Virtual Assistant?

Who is YourYour Virtual Assistant?

Joanne Lain, Virtual Assistant?

Founder and owner of JoLain Virtual Assistant JoLain Virtual Assistant ServicesServices

Seasoned office professional with over 35 years of administrative support and administrative management experience

Detailed, analytical, and creative problem solver, with a deep respect for client privacy and confidentiality

Graduate of St. Francis University (Pennsylvania) with a B.S. Degree in Education

Former elementary school teacher Former volunteer animal handler at Mote

Marine’s Dolphin & Whale Rehabilitation Hospital (Sarasota)

Save Our Seabirds Volunteer (Sarasota) Resident of Bradenton, Florida

Who is…

Professional & Trade Associations

MemberInternational Virtual

Assistants Associationwww.ivaa.org

MemberSoutheastern Virtual

Assistants Groupwww.sevag.org

Creative Document Production

Writing, Editing, Proofreading

Special Project Coordination

Database Management

Executive and Personal Assistant Services

Event Planning

Specializing in:

Other Available Services

Data EntryResearchReports & PresentationsBrochure & Flyer DesignMail MergePress ReleasesForms DevelopmentSpreadsheetsCorrespondenceMarketing Support

Representative Industry Experience

Investment Banking Real Estate Developer Chamber of Commerce Management Consulting

Medical Communications University Medical School Community Hospital Computer Consulting Health Maintenance Organization Business Consulting Professional Associations and Clubsx

Police Department Public School System Physicians’ Office Animal Emergency Clinic Telecommunications Tax Assessorx

Sample Projects

Let Us Do the Rest!

www.jolain.com

Do What YouYou Do Best. . .

Joanne Lain, Virtual Assistant

www.jolain.comjolain@jolain.com

941.343.3285