Consumidores en contacto

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Trabajo Sin Fronteras 2014 Consumidores en Contacto
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    12-Sep-2014
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Transcript of Consumidores en contacto

Page 1: Consumidores en contacto

Trabajo Sin Fronteras 2014 Consumidores en Contacto

Page 2: Consumidores en contacto

Cisco Confidential 2 © 2013-2014 Cisco and/or its affiliates. All rights reserved.

Page 3: Consumidores en contacto

detect connect engage.

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Value.

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• Brian walks into the venue

• Presence detected

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• Brian is greeted

• Accepts opt-in service

• App launches

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H D T V

• Brian onboarded

• Concierge services offered

• Searches for product

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H D T V

• Selects product

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• Identifies necessary components

• Provides indoor map

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• Finds nearby inventory

• Completes purchase through app

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• Identifies promotional items based on profile/history

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• Completes purchase

• Shows partner advertising

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C97-729765-00 © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 13 EDCS-1297929

DOCTOR PATIENT

EDCS-1297929

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C97-729765-00 © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 14 EDCS-1297929

Availabl

e Not

Available

Yes

Would you like

XR_KPSF24

delivered now?”

No

Portable x-ray

* Functionality shown enabled by 3rd

party integrations into CMX EDCS-1297929

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C97-729765-00 © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 15 EDCS-1297929

Yes

Would you like

XR_KPSF24

delivered now?”

No

Portable x-ray

XR_KPSF24 will

be delivered

in 3 minutes.

* Functionality shown enabled by 3rd

party integrations into CMX EDCS-1297929

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3G

Next

Welcome,

Jennifer!

We are eager to

help you today.

Cancel

* Functionality shown enabled by 3rd

party integrations into CMX EDCS-1297929

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jedemsey29

********

3G

Home Search Map Amenities

* Functionality shown enabled by 3rd

party integrations into CMX EDCS-1297929

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jedemsey29

********

3G

You have been

auto-checked in.

Wait time:

5 minutes.

X

Home Search Map Amenities

* Functionality shown enabled by 3rd

party integrations into CMX EDCS-1297929

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jedemsey29

********

3G

Home Search Map Amenities

* Functionality shown enabled by 3rd

party integrations into CMX EDCS-1297929

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C97-729765-00 © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 20 EDCS-1297929

* Functionality shown enabled by 3rd

party integrations into CMX EDCS-1297929

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C97-729765-00 © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 21 EDCS-1297929

Search

Patient:

Jennifer Demsey

Medical Record #:

0626123456

Reason for Visit:

Wrist pain

More Info

* Functionality shown enabled by 3rd

party integrations into CMX EDCS-1297929

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Search

* Functionality shown enabled by 3rd

party integrations into CMX EDCS-1297929

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Search

Where would

you like the

prescription sent?

Browse Locations

Nearby

Prescription

sent to

Pharmacy West

X

* Functionality shown enabled by 3rd

party integrations into CMX EDCS-1297929

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Search

Your next appointment

is at 10:30am

in room 3357

More Info

* Functionality shown enabled by 3rd

party integrations into CMX EDCS-1297929

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C97-729765-00 © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 25 EDCS-1297929

Search

Patient:

Matthew West

Reason for Visit:

Neck pain

Equipment Needed:

N/A

Estimated travel time:

7 minutes

X

* Functionality shown enabled by 3rd

party integrations into CMX EDCS-1297929

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jedemsey29

********

3G

Home Search Map Amenities

Yes

Your prescription

will be at

Pharmacy West

in 12 minutes.

Would you like

to use AutoPay?

No

* Functionality shown enabled by 3rd

party integrations into CMX EDCS-1297929

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jedemsey29

********

3G

Home Search Map Amenities

Payment

received!

X

* Functionality shown enabled by 3rd

party integrations into CMX EDCS-1297929

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jedemsey29

********

3G

Home Search Map Amenities

Yes

Do you need

directions to

Pharmacy West?

No

* Functionality shown enabled by 3rd

party integrations into CMX EDCS-1297929

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C97-729765-00 © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 29 EDCS-1297929

jedemsey29

********

3G

Home Search Map Amenities

Don’t miss today’s Farmer’s Market

in the Atrium!

* Functionality shown enabled by 3rd

party integrations into CMX EDCS-1297929

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Cisco Confidential 30 © 2013-2014 Cisco and/or its affiliates. All rights reserved.

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Cisco Confidential 31 © 2013-2014 Cisco and/or its affiliates. All rights reserved.

Consumer / Partner

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Cisco Confidential 32 © 2013-2014 Cisco and/or its affiliates. All rights reserved.

Internet

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Cisco Confidential 33 © 2013-2014 Cisco and/or its affiliates. All rights reserved.

Corporate Network

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Cisco Confidential 34 © 2013-2014 Cisco and/or its affiliates. All rights reserved.

Business

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Cisco Confidential 35 © 2013-2014 Cisco and/or its affiliates. All rights reserved.

Cisco Jabber

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Cisco Confidential 36 © 2013-2014 Cisco and/or its affiliates. All rights reserved.

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Cisco Confidential 37 © 2013-2014 Cisco and/or its affiliates. All rights reserved.

Productivity and Flexible Working

Faster Decision-Making Strengthened Innovation Mobile and Virtual Work Teams

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Cisco Confidential 38 © 2013-2014 Cisco and/or its affiliates. All rights reserved.

Cisco Unified Communications Manager

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Cisco Confidential 39 © 2013-2014 Cisco and/or its affiliates. All rights reserved.

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Cisco Confidential 40 © 2013-2014 Cisco and/or its affiliates. All rights reserved.

Cisco Collaboration Edge

PSTN or IP PSTN Cloud Services WebEx-Enabled TP

B2B

Branch Office

TDM or IP PBX

Consumers

Teleworkers

Mobile Workers

3rd Parties Analog Devices

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Cisco Confidential 41 © 2013-2014 Cisco and/or its affiliates. All rights reserved.

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Cisco Confidential 42 © 2013-2014 Cisco and/or its affiliates. All rights reserved.

Making Employees as Effective Outside as they are Inside the Organization

Internet Internet

C Series EX Series MX Series

PC

Mobile

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Cisco Confidential 44 © 2013-2014 Cisco and/or its affiliates. All rights reserved.

AN

AL

YT

ICS

DA

TA

Controller (Virtual/Physical)

MSE (Virtual/Physical)

Analytics UI

LOCATION DATA

DEVICE-BASED DISCOVERY

APPLICATION DATA

Mobile Application Server

Depending on Application Layer

Access Points

How it works

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Cisco Confidential 45 © 2013-2014 Cisco and/or its affiliates. All rights reserved.

Onsite Anonymous Analytics

Number of Devices per Zone

How Long Were People in the Venue? Before/After Zones

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Cisco Confidential 46 © 2013-2014 Cisco and/or its affiliates. All rights reserved.

Onsite Social Analytics

08/24/2013 – 08/26/2013

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take away

thoughts for

the break