conf presse myguichet - gouvernement · 2020-07-11 · Microsoft PowerPoint - conf_presse_myguichet...
Transcript of conf presse myguichet - gouvernement · 2020-07-11 · Microsoft PowerPoint - conf_presse_myguichet...
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Quel avenir pour l’administration en ligne ?
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2008-2015
25/01/2018 2Liste non exhaustive
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2016
25/01/2018 3Liste non exhaustive
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2017
25/01/2018 4Liste non exhaustive
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2018 - futur
25/01/2018 5Liste non exhaustive
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Transmission de démarches
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2752 3303 3626 8761 9110 1513221449
72636
90439
204946
0
50000
100000
150000
200000
250000
2008 2009 2010 2011 2012 2013 2014 2015 2016 2017
Progression des transmissions
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Sources authentiques
16312
118310
546837
0
100000
200000
300000
400000
500000
600000
2015 2016 2017
Progression des sources authentiques
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Source exacte Consultations
Fiches de salaire et pension (agents de l’Etat)
129 000
RNRPP 90 500
SNCA 71 000
SECU 60 000
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Espaces privés et pros
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17826 2422538014
50888
90572
0
20000
40000
60000
80000
100000
2013 2014 2015 2016 2017
Espaces privés
18574267
854012264
18441
0
5000
10000
15000
20000
2013 2014 2015 2016 2017
Espaces professionels
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Famille Guichet.lu
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Portail informationnel1.500 procédures décrites en ligne
MyGuichet.lu170 procédures réalisables en ligne
Helpdesk34.500 requêtes utilisateurs en 2017
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25/01/2018 10