Comm n Cntrl
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Transcript of Comm n Cntrl
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CommunicationCommunication skillsskills
andand controlcontrol
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OUTLINEOUTLINE
IntroductionIntroduction
How to communicateHow to communicate
Ways of communicationWays of communication Barriers of communicationBarriers of communication
Control through communicationControl through communication
QuestionsQuestions
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Communication defined
~ The most important t
hings are the hardest to
say, because words diminish them. ~
Henry fyoal
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How do we communicate
Written Visual
Assignment
C.V
Application
Verbal Non-verbal
Interview
Presentation
Meetings
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What influence does V/NV have
Words 7%
Tone 38%
Body language 55%
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So what?
Well
What happens when you
Attend a job interview
Meet your tutor
Meet a clientMeet the parents
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Get your worms right and the
rest is easyWhen you meet people or experience things
for the first time make sure that you know
about them or it before the world knows
Sarah kennedy
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Tips for communication
Empathy
Listning
Clarify Be alert
Silent listner
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Prepare forSurprisesAlways follow the 7ps
Proper
preparation
prevents
pretty
poor
performance
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Functions of communication
Control
Motivation
Emotional expression information
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The Communication Process
Receiver
Feedback
DecodingChannelEncodingSouce
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Communication Fundamentals
Direction:
Downward
Upward Crosswise
Networks: Formal vs. Informal
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Communication Networks
Chain Wheel All Channels
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HIERARCHY LEVEL
E
V
A G
S
F
SS 1 S 2
Horizontal Comm.
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The Communication Process
SENDER
(encodes)
RECEIVER
(decodes)Barrier
Barrier
Medium
Feedback/Response
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Barriers to communication
Noise
Inappropriate medium
Assumptions/Misconceptions Emotions
Language differences
Poor listening skills
Distractions
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Hearing Vs Listening
Hearing Physical proc
ess, natural, passive
Listening Physical as
well
as mental process, activ
e,learned process, a skill
Listening is hard.
You must choose to participate in the process of list
ening.
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Always think ahead about what you are going to say.
Use simple words and phrases that are understood by every body.
Increase your knowledge on all subjects you are required to speak.
Speak clearly and audibly.
In case of an interruption, always do a little recap of what has be
en already said.Always ask for clarification if you have failed to grasp others point of view.
Repeat what the speaker has said to check whether you have un
derstood accurately.
ESSENTIALS OF COMMUNICATION
Dos
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ESSENTIALS OF COMMUNICATION
DONTsDo not instantly react and mutter something in anger.
Do not use technical terms & terminologies not understood
by majority of people.
Do not speak too fast or too slow.
Do not speak in inaudible surroundings, as you wont be he
ard.
While listening do not glance here and there as it might distr
act the speaker.
Do not interrupt the speaker.
Do not jump to the conclusion that you have understood ev
ery thing.
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How to Improve Existing Level of
COMMUNICATION?
IMPROVE LANGUAGE.
IMPROVE PRONUNCIATIOON.
WORK ON VOICE MODULATION.
WORK ON BODY LANGUAGE.
READ MORE
LISTEN MORE
AVOID READING OR WATCHING OR LISTENING UNWANTED LITERATURE, GOSSIP, MEDIA P
RESENTATION ETC.
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How to Improve Existing Level of
COMMUNICATION?
INTERACT WITH QUALITATIVE PEOPLE.
IMPROVE ON YOU TOPIC OF DISCUSSION,
PRACTICE MEDITATION & GOOD THOUGHTS.
THINK AND SPEAK.
DO NOT SPEAK TOO FAST.
USE SIMPLE VOCABULARY. DO NOT SPEAK ONLY TO IMPRESS SOMEONE.
LOOK PRESENTABLE AND CONFIDENT.
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Improving Body Language -
Tips Keep appropriate distance
Touch only when appropriate
Take care of your appearance
Be aware - people may give false cu
es
Maintain eye contact
Smile genuinely
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in the new global and diverse
workplace requires
excellent communication skills!
Success forYOU
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ANY QUESTIONS???
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