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Nmero medio de llamadas/hora

N medio de llamadas atendidas cada operador/hora

Maximo de llamadas en espera

N de operadores

n

Lambda_n Mu_n Cn

0 300 0 1

1 300 12 25

2 300 24 312.5

3 300 36 2604.166667

4 300 48 16276.04167

5 300 60 81380.20833

6 300 72 33084.2014

7 300 84 1211015.005

8 300 6 3784421.81

300 108 10512283.03

10 300 120 26280707.57

11 300 132 5728880.85

12 300 144 124435168.4

13 300 156 2328400.8

14 300 168 427318572.

15 300 180 71217621.5

16 300 12 111280878417 300 204 1636483505

18 300 216 227283757

1 300 228 2064681

20 300 240 3738312101

21 300 240 467280126

22 300 240 5841112658

23 300 240 730130822

24 300 240 126738528

25 300 240 11408423160

26 300 240 1426052850

27 300 240 17825661187

28 300 240 22282076484

2 300 240 2785255605

30 300 240 34815744506

31 300 240 4351680633

32 300 240 54360071

33 300 240 675008

34 300 240 84376236

ESTADOSn

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35 300 240 1.0625!"011

36 300 240 1.3281!"011

37 300 240 1.6601!"011

38 300 240 2.0752!"011

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300

12

18

20

38

Pn Todos ocupados #n$oc%p n$#n n en cola

.6!&13 No 0 0.0000 0.00!"00 0.00

2.42!&11 No 0 0.0000 2.42!&11 0.00

3.03!&10 No 0 0.0000 6.05!&10 0.00

2.52!&0 No 0 0.0000 7.57!&0 0.00

1.58!&08 No 0 0.0000 6.31!&08 0.00

7.88!&08 No 0 0.0000 3.4!&07 0.00

3.28!&07 No 0 0.0000 1.7!&06 0.00

1.17!&06 No 0 0.0000 8.21!&06 0.00

3.67!&06 No 0 0.0000 2.3!&05 0.00

1.02!&05 No 0 0.0000 .17!&05 0.00

2.55!&05 No 0 0.0000 2.55!&04 0.00

5.7!&05 No 0 0.0000 6.36!&04 0.00

1.21!&04 No 0 0.0000 1.45!&03 0.00

2.32!&04 No 0 0.0000 3.01!&03 0.00

4.14!&04 No 0 0.0000 5.80!&03 0.00

6.0!&04 No 0 0.0000 1.03!&02 0.00

1.08!&03 No 0 0.0000 1.72!&02 0.001.5!&03 No 0 0.0000 2.70!&02 0.00

2.20!&03 No 0 0.0000 3.6!&02 0.00

2.0!&03 No 0 0.0000 5.50!&02 0.00

3.62!&03 'i 1 0.0036 7.24!&02 0.00

4.53!&03 'i 1 0.0045 .51!&02 1.00

5.66!&03 'i 1 0.0057 1.24!&01 2.00

7.07!&03 'i 1 0.0071 1.63!&01 3.00

8.84!&03 'i 1 0.0088 2.12!&01 4.00

1.11!&02 'i 1 0.0111 2.76!&01 5.00

1.38!&02 'i 1 0.0138 3.5!&01 6.00

1.73!&02 'i 1 0.0173 4.66!&01 7.00

2.16!&02 'i 1 0.0216 6.04!&01 8.00

2.70!&02 'i 1 0.0270 7.82!&01 .00

3.37!&02 'i 1 0.0337 1.01!"00 10.00

4.22!&02 'i 1 0.0422 1.31!"00 11.00

5.27!&02 'i 1 0.0527 1.6!"00 12.00

6.5!&02 'i 1 0.065 2.17!"00 13.00

8.23!&02 'i 1 0.0823 2.80!"00 14.00

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1.03!&01 'i 1 0.102 3.60!"00 15.00

1.2!&01 'i 1 0.1287 4.63!"00 16.00

1.61!&01 'i 1 0.1608 5.5!"00 17.00

2.01!&01 'i 1 0.2010 7.64!"00 18.00

s%ma 34.12

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ncola$#n

0.000

0.000

0.000

0.000

0.000 (racci)n de llamadas *%e se pierden

0.000 n medio de personas en sistema

0.000 n medio de personas en cola

0.000

0.000

0.000

0.000

0.000

0.000

0.000

0.000

0.000

0.0000.000

0.000

0.000

0.000

0.005

0.011

0.021

0.035

0.055

0.083

0.121

0.173

0.243

0.337

0.464

0.632

0.856

1.153

(racci)n de tiempo con todos los operadoresoc%pados

0.00!"005.00!&02

1.00!&011.50!&01

2.00!&012.50!&01

F. de probabilidad de En

+ol%mn ,

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1.544

2.05

2.734

3.61

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.07-

3.37-

68.2

14.145

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