Cloud. Regie. Cases. - Sogeti.nl · Hoe word ik een wendbare service broker? ... verbeteren Agility...
-
Upload
phungduong -
Category
Documents
-
view
216 -
download
0
Transcript of Cloud. Regie. Cases. - Sogeti.nl · Hoe word ik een wendbare service broker? ... verbeteren Agility...
|
Agility als pivot
Cloud Cases | Regie 5
verbeteren
Agility verlagen
TCO verhogen
QoS
betrouwbaar flexibel kostenefficiënt
|
4 dimensies van Enterprise Agility
2. Dealing with
size & complexity
3. Collaboration
throughout the
lifecycle
1. Portfolio, risk &
strategy alignment
Fit for future
Fit for enterprise
Fit for lifecycle
4. Integrating
external parties
Fit for integration Sogeti Agile
Portfolio Mgt
(SAFe)
Sogeti
Scaling Agile
(SAFe)
Sogeti
Agile SIAM
Sogeti
Enterprise
DevOps
|
Fit for integration
2. Dealing with
size & complexity
3. Collaboration
throughout the
lifecycle
1. Portfolio, risk &
strategy alignment
Fit for future
Fit for enterprise
Fit for lifecycle
4. Integrating
external parties
Fit for integration
Sogeti
Agile SIAM
|
Waarom service integration?
Reactief Collaboratief
Eenmalig Service Catalogus
Single-source Multi-source
Rol IT - oud Rol IT - nieuw
Service delivery Service broker
|
Service Integration - drivers
Delivery snelheid over meerdere partijen
Kostenreductie & omzetgeneratie in value
stream
Efficiency van integratieinspanningen
Future-proof waarde van cloud investeringen
Focus op innovatie voor demandfunctie
Control & agility in balans in contracten
Kwaliteitsgrip op externe leveranciers
SPOSA (Single Point of Service Accountability)
|
Wat is SIAM?
Service Integration And Management
Framework & Functie
Geïnitieerd door UK Government
Managen meerdere IT leveranciers (towers)
Integratie services tbv business value
Governance, processen & technologie
UK Gov: “Service integration and management lets an
organisation manage the service providers in a consistent and
efficient way, making sure that performance across a portfolio of multi-sourced goods and services meets user needs.”
|
SIAM Operational Model
Business Unit 1 Business Unit 2 Business Unit 3 Business Unit 4 Business Unit 5
IT functions in Demand Organization: Strategy, Architecture & Policy
Service Integration & Management
Programs and Projects
Operational
Service
Tower
Operational
Service
Tower
Private Cloud
Providers SaaS Providers
Private Cloud
Providers
Application
Maintenance
Application
Development
De
ma
nd
Su
pp
ly
13 Cloud Cases | Regie
|
SIAM – Processen
Retained supported by managed service Retained organisation SIAM services
Enterprise Architecture Architecture Vision & Design
Architecture Roadmap & Plans
Architecture Policy, Standards & Management
Services
Retained Controls: Procurement & Contract mgt.
Vendor management.
Exit management.
Service/Solution Assurance
Requirements development
Decision analysis & Support
Assurance & Validation
Service Strategie & Architecture.
Demand Management.
Business Service Catalog
Business Relationship mgt
Business architecture
Financial management.
Service Portfolio management.
Risk management
Policy & Standards mgt (incl
security)
SERVICE TOWERS: eg Desktop Services, Hosting Services,Network Services (PSN), Cloud Services
System Integration
Requirement Development
Validation
Integrated Project Management
Project Risk Management
Decision Analysis & Support
Program Mgt & Governance
Overall Direction & Support Programme Risk Management
Project Management Standards
6. Service Transition Planning 6.1 Service Transistion Planning
6.2 Project Management
6.3 Release & Deployment Planning
6.4 Transformation Delivery
7. Service Validation & Testing 7.1 Test Planning & Design
7.2 Service Evaluation
7.3 Test Environment Mgt.
5. IT Security Support 5.1 Incident & Event Monitoring
5.2 Protective Monitoring
5.3 Forensic Analysis
5.4 Security Assurance/Accred.
5.5 Security Incident Prevention 1 Core SIAM 1.1 Availibility Management
1.2 Capacity Management
1.3 Change Management
1.4 Event Management
1.5 IT Service Continuity Mgmt
1.6 Service Asset & Configuration 1.7 Service Catalogue Mgmt
1.8 Service Level Management
1.9 Standards & Architecture
1.10 Financial Mgmt Support
1.11 Service Provider Management
3. Service Knowledge Management Central Repository for all
Service Management
Reference material
4. Service Provide Assurance 4.1 Service Level Review
4.2 Service & Provider quality
4.3 ServProvider Compliance
2. Servicedesk 2.1 Servicedesk General, 2.2 Incident, 2.3 Request Management, 2.4
Problem Management, 2.5 Access Management.
|
Agile SIAM
Business Unit 1 Business Unit 2 Business Unit 3 Business Unit 4 Business Unit 5
IT functions in Demand Organization: BIM, Strategy, Architecture & Policy
Programs and Projects
Service Integration & Management
De
ma
nd
Su
pp
ly
Operational
Service
Tower
Operational
Service
Tower
Private Cloud
Providers
Private Cloud
Providers
SaaS Providers
Application
Maintenance
Application
Development
Fit for
future
Fit for
enterprise
Fit for
lifecycle
Fit for
integration
iCAB Agile
Contract
Mgmt
Business
Driven
KPI’s &
SLA’s
Agile
Beheer
Value
Stream
Mapping
& Cycle
Time
17 Cloud Cases | Regie
|
VSM & Cycle Time Reduction
Value Stream
Mapping
Identificeren
waste
Optimaliseren
flow
SIAM als
cycle time engine
|
Agile contract management
SPM: Business
KPI’s & CSI
Strategic fit >
Functional fit
Peer reviews
tussen leveranciers
Sturen op gedrag
& vertrouwen
|
iCAB
SIAM =
Change Authority
Transparantie
changes & events
Consolidated
Release Planning
Service Introductie
& Integratietesten
|
Agile SIAM: Aanpak
Sprint 1:
Govern
•BLA
•SLAs
•Raci
Initiation Transformation Operation
Collaboration & identification improvements
Demand, priorities,
objectives
Final
proposal
Operation
& aftercare
End of transition
Kick off
Assessment workshops
AgileBeheer Game
Customer approval Go/NoGo
Service Integrator role
Evaluation & closure transition Sprint 2:
Operate
•Incidents
•Problems
Sprint 4:
Improve
•Cap/Avail
•CSI
•Reporting
•Supplier mgt
•Security mgt
Sprint 3:
Change
•Change
•Config
•Release
Deliverables per sprint: •Sprint Backlog
•Role assurance & RACI •Processes & procedures
•Documentation •Acceptance customer
Improvement /
Transition Backlog
Customer approval Go/NoGo
Processes & plan
24 Cloud Cases | Regie
|
Agile SIAM - services
Implement
Agile SIAM
Improve
Agile SIAM
Cloud-
proof
Agile SIAM
Agile SIAM
as a
Service
|
Dus…
Krijg grip op uw (cloud) IT-landschap
...en maak uw Agile belofte waar
...door verbetering van uw QoS
...met reductie van operationele kosten
...door inrichten/verbeteren/besturen via Agile SIAM