Client Agreement En

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Client Agreement 1. Introduction 1.1. TRADERGLOBAL LTD (hereinafter referred to as “Company"), whose registered ofDice is located at The Jaycees Building, Stoney ground, Kingstown, Saint Vincent and the Grenadines, registration number 21236 IBC 2013, renders the “Account Management” service under the terms of this public proposal (hereinafter referred to as “Agreement") to any individual or legal entity (except for stateless persons; individuals under 18 years of age and citizens and legal entities of countries in which the Account Management service is not offered) (hereinafter referred to as “Client”) . This Agreement should be carefully read by the Client, as it governs all the conditions of the Client's trading and non trading operations and interaction with the Company. 1.2. The terms of this Agreement shall be considered accepted unconditionally by the Client upon the Company’s receipt of an advance payment made by the Client in accordance with this Agreement. 1.3. As soon as the Company receives the Client's advance payment, every operation made by the Client in AM or on the trading platform shall be subject to the terms of the Regulatory Document. 1.4. The Client and the Company enter into every operation in AM or on the trading platform as principals, and the Company does not act as an agent on the Client’s behalf. It means that unless otherwise agreed the Client shall be directly and fully responsible for fulDilling all of its obligations regarding its operations in AM or on the trading platform. If the Client acts on behalf of someone else, regardless of whether that individual is identiDied, the Company shall not view that individual as a client and shall not bear any responsibility to him/her unless otherwise speciDically agreed. 2. Service 2.1. Subject to the Client fulDilling the obligations under this Agreement, the Company shall provide theClient with the ability to make transactions allowed by the capabilities of AM and the Regulations. 2.2. The Company shall carry out all transactions with the Client on an executiononly basis, neither managing the account nor advising the Client. The Company is entitled to execute transactions requested by the Client even if the transaction is not beneDicial for the Client. The Company is under no obligation, unless otherwise agreed in this Agreement and the Regulations, to monitor or advise the Client on the status of any transaction, to make margin calls, or to close out any of the Client’s open positions. Unless otherwise speciDically agreed, the Company is not obligated to make an attempt to execute the Client’s order using quotes more favorable than those offered through the trading platform. 2.3. The Client shall not be entitled to ask the Company to provide investment or trading advice or any information intended to encourage the Client to make any particular transaction. 2.4. The Company may in its own discretion provide advice, information or recommendations to the Client, but in this case the Company shall not be held responsible for the consequences or result received from using these recommendations or advice. The Client acknowledges that the Company shall not, in the absence of fraud, intentional failure to carry out its responsibilities or gross negligence, be liable for any losses, costs, expenses or damages suffered by the Client arising from any inaccuracy or mistake in any information given to the Client including, but not limited to, information regarding any Client transactions. Though the Company has the right to void or close any transaction in the speciDic circumstances set out in this Agreement or corresponding Regulations, any transaction the Client carries out following such an inaccuracy or mistake shall nonetheless remain valid and binding in all respects both on the side of the Company and of the Client. 2.5. The Company shall not support physical delivery of currency in the settlement of any trading operation. ProDit or loss in the deposit currency is deposited to/withdrawn from the Client’s trading account immediately after a position is closed. 2.6. The Company, partners of the Company or other afDiliated parties may have material interest, a legal relationship or arrangement concerning a speciDic transaction in AM or on the trading platform or interests, relationships, or arrangements that may be in conDlict with the interests of the Client. By way of example, the Company may: a. act as principal concerning any instrument on the Company’s own account by selling to or buying the instrument from the Client; b. to propose another Client of the Company as a counterparty for the trading operation; c. buy or sell an instrument the Company recommended to the Client; or d. advise and provide other services to partners or other clients of the Company who may have interests in investments or underlying assets which conDlict with the Client’s interests.

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Transcript of Client Agreement En

Page 1: Client Agreement En

Client  Agreement1.  Introduction

1.1.   TRADERGLOBAL   LTD   (hereinafter   referred   to   as   “Company"),   whose   registered   ofDice   is   located   at   The   Jaycees  Building,  Stoney  ground,  Kingstown,  Saint  Vincent  and  the  Grenadines,  registration  number  21236  IBC  2013,  renders  the  “Account  Management”   service   under   the   terms   of   this   public   proposal   (hereinafter   referred   to   as   “Agreement")   to   any  individual  or  legal  entity  (except  for  stateless  persons;  individuals  under  18  years  of  age  and  citizens  and  legal  entities  of  countries  in  which  the  Account  Management  service  is  not  offered)  (hereinafter  referred  to  as  “Client”)  .

This   Agreement   should   be   carefully   read   by   the   Client,   as   it   governs   all   the   conditions   of   the   Client's   trading   and   non-­‐trading  operations  and  interaction  with  the  Company.

1.2.  The  terms  of  this  Agreement  shall  be  considered  accepted  unconditionally  by  the  Client  upon  the  Company’s  receipt  of  an  advance  payment  made  by  the  Client  in  accordance  with  this  Agreement.

1.3.  As  soon  as  the  Company  receives  the  Client's  advance  payment,  every  operation  made  by  the  Client   in  AM  or  on  the  trading  platform  shall  be  subject  to  the  terms  of  the  Regulatory  Document.

1.4.   The   Client   and   the   Company   enter   into   every   operation   in   AM   or   on   the   trading   platform   as   principals,   and   the  Company  does  not  act  as  an  agent  on  the  Client’s  behalf.  It  means  that  unless  otherwise  agreed  the  Client  shall  be  directly  and  fully  responsible  for  fulDilling  all  of     its  obligations  regarding     its  operations  in  AM  or  on  the  trading  platform.  If  the  Client  acts  on  behalf  of  someone  else,  regardless  of  whether  that  individual  is  identiDied,  the  Company  shall  not  view  that  individual  as  a  client  and  shall  not  bear  any  responsibility  to  him/her  unless  otherwise  speciDically  agreed.

2.  Service

2.1.   Subject   to   the   Client   fulDilling   the   obligations   under   this   Agreement,   the   Company   shall   provide   theClient  with   the  ability  to  make  transactions  allowed  by  the  capabilities  of  AM  and  the  Regulations.

2.2.  The  Company  shall  carry  out  all  transactions  with  the  Client  on  an  execution-­‐only  basis,  neither  managing  the  account  nor  advising  the  Client.  The  Company  is  entitled  to  execute  transactions  requested  by  the  Client  even  if  the  transaction  is  not   beneDicial   for   the   Client.   The   Company   is   under   no   obligation,   unless   otherwise   agreed   in   this   Agreement   and   the  Regulations,  to  monitor  or  advise  the  Client  on  the  status  of  any  transaction,  to  make  margin  calls,  or  to  close  out  any  of  the  Client’s  open  positions.  Unless  otherwise  speciDically  agreed,  the  Company  is  not  obligated  to  make  an  attempt  to  execute  the  Client’s  order  using  quotes  more  favorable  than  those  offered  through  the  trading  platform.

2.3.   The   Client   shall   not   be   entitled   to   ask   the   Company   to   provide   investment   or   trading   advice   or   any   information  intended  to  encourage  the  Client  to  make  any  particular  transaction.

2.4.  The  Company  may  in  its  own  discretion  provide  advice,  information  or  recommendations  to  the  Client,  but  in  this  case  the  Company  shall  not  be  held  responsible  for  the  consequences  or  result  received  from  using  these  recommendations  or  advice.  The  Client   acknowledges   that   the  Company   shall  not,   in   the  absence  of   fraud,   intentional   failure   to   carry  out   its  responsibilities  or  gross  negligence,  be  liable  for  any  losses,  costs,  expenses  or  damages  suffered  by  the  Client  arising  from  any  inaccuracy  or  mistake  in  any  information  given  to  the  Client   including,  but  not   limited  to,   information  regarding  any  Client  transactions.  Though  the  Company  has  the  right  to  void  or  close  any  transaction  in  the  speciDic  circumstances  set  out  in   this  Agreement   or   corresponding  Regulations,   any   transaction   the  Client   carries   out   following   such   an   inaccuracy   or  mistake  shall  nonetheless  remain  valid  and  binding  in  all  respects  both  on  the  side  of  the  Company  and  of  the  Client.

2.5.  The  Company  shall  not  support  physical  delivery  of  currency  in  the  settlement  of  any  trading  operation.  ProDit  or  loss  in  the  deposit  currency  is  deposited  to/withdrawn  from  the  Client’s  trading  account  immediately  after  a  position  is  closed.

2.6.  The  Company,  partners  of  the  Company  or  other  afDiliated  parties  may  have  material   interest,  a   legal  relationship  or  arrangement   concerning   a   speciDic   transaction   in   AM   or   on   the   trading   platform   or   interests,   relationships,   or  arrangements  that  may  be  in  conDlict  with  the  interests  of  the  Client.  By  way  of  example,  the  Company  may:

a. act  as  principal  concerning  any  instrument  on  the  Company’s  own  account  by  selling  to  or  buying  the  instrument  from  the  Client;

b. to  propose  another  Client  of  the  Company  as  a  counterparty  for  the  trading  operation;

c. buy  or  sell  an  instrument  the  Company  recommended  to  the  Client;  or

d. advise   and   provide   other   services   to   partners   or   other   clients   of   the   Company   who   may   have   interests   in  investments  or  underlying  assets  which  conDlict  with  the  Client’s  interests.

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The  Client  consents  to  and  grants  the  Company  authority  to  deal  with  or  for  the  Client  in  any  manner  which  the  Company  considers  appropriate,  notwithstanding  any  conDlict  of  interest  or  the  existence  of  any  material  interest  in  any  transaction  in  AM  or  on  the  trading  platform,  without  prior  notiDication  of  the  Client.  The  Company’s  employees  are  required  to  comply  with  a  policy  of  impartiality  and  to  disregard  any  material  interests  or  conDlicts  of  interest  when  advising  the  Client.

2.7.  The  Company  may  periodically  act  on  a  Client’s  behalf   in  relations  with  parties  with  whom  the  Company  or  another  afDiliated  party  has  an  agreement  permitting   the  Company  to  receive  goods  or  services.  The  Company  ensures   that  such  arrangements   shall   operate   in   the  best   interest   of   Clients,   for   example,   arrangements   granting   access   to   information  or  other  beneDits/services  which  would  not  otherwise  be  available.

3.  Client  Requests  and  Instructions

3.1.  The  Company  processes  and  executes  Client  requests  and  instructions  in  accordance  with  the  Regulations.

3.2.  The  Company  is  entitled  to  decline  a  Client's  request  or  instruction  if  any  of  the  conditions  set  out  in  the  Regulations  have  not  been  satisDied  before  the  request  or  instruction  is  processed  by  the  Company.  However,  the  Company  may,  at  its  sole  discretion,  accept  and  execute  the  Client  request  or  instruction,  notwithstanding  that  the  lack  of  compliance  with  the  Regulations.

If  the  Company  executes  the  Client  request  or  instruction  and  subsequently  becomes  aware  of  a  breach  of  the  conditions  of  the  Regulations,  the  Company  may  act  in  accordance  with  the  Regulations.

4.  Netting

4.1.  For  transactions  between  the  Client  and  the  Company,  a  conversion  will  take  place  using  the  current  exchange  rates  in  accordance  with  the  Regulations.

4.2.  If  the  accrued  amount  owed  the  Company  by  the  Client  under  the  Regulations  is  equal  to  the  accrued  amount  owed  the  Client  by  the  Company,  the  obligations  of  both  sides  will  be  canceled  out.

4.3.  If  the  accrued  amount  owed  by  one  party  under  the  Regulations  exceeds  the  accrued  amount  owed  by  the  other  party,  then   the  party  with   the   larger  accrued  amount  shall  pay   the  excess   to   the  other  party  and  all  obligations   to  pay  will  be  automatically  satisDied  and  discharged.

4.4.  The  Client  is  obligated  to  pay  any  amount  due,  including  all  commissions,  charges  and  other  costs  determined  by  the  Company.

4.5  The  Client  may  not  transfer  rights,  vest  responsibilities,  or  otherwise  transfer  or  purport  to  assign  rights  or  obligations  under  the  Regulations  without  the  Company's  prior  written  consent.  Any  purported  assignment  or  transfer  in  violation  of  this  condition  shall  be  considered  void.

5.  Payments

5.1.  The  Client  may  deposit  funds  to  a  Client  account  at  any  time.

5.2.   Fund   deposit   and   withdrawal   to/from   the   Client   account   shall   be   governed   by   the   Regulation   on   Non-­‐Trading  Operations  (hereinafter  “NTO  Regulation").

5.3.  If  the  Client  is  under  the  obligation  to  pay  any  amount  to  the  Company  which  exceeds  the  equity  of  the  account,  the  Client  shall  pay  the  excess  within  2  (two)  business  days  of  the  obligation  arising.

5.4.   The   Client   acknowledges   and   agrees   that   (without   prejudice   to   any   of   the   Company’s   other   rights   to   close   out   the  Client's  open  positions  and  exercise  other  default  remedies  against  the  Client  in  accordance  with  the  relevant  Regulation)  where   a   sum   is   due   and   payable   to   the   Company   in   accordance   with   this   Agreement   or   the   relevant   Regulation   and  sufDicient  cleared  funds  have  not  yet  been  credited  to  the  Client's  account,  the  Company  shall  be  entitled  to  treat  the  Client  as   having   failed   to   make   a   payment   to   the   Company   and   to   exercise   its   rights   under   this   Agreement   or   the   relevant  Regulations.

5.5.  The  Client  shall  hold  full  responsibility  for  the  accuracy  of  payments  executed.  If  the  Company  bank  details  change,  the  Client  shall  hold  full  responsibility  for  any  payments  carried  out  in  accordance  with  the  obsolete  details  from  the  moment  the  new  details  are  published  in  AM.

6.  Client  Funds  and  Interest

6.1.  Client  funds  are  held  on  Company  accounts  including  segregated  accounts  opened  in  the  Company’s  name  for  holding  Client  funds  separate  from  the  Company’s  funds.

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6.2.  The  Client  acknowledges  and  agrees   that   the  Company  will  not  pay   interest   to   the  Client  on   funds   located  on  Client  accounts.  The  Company  reserves  the  right  to  establish  when  and  how  much  interest  it  will  pay  on  Client  funds.

7.  Communications

7.1.  The  rules  for  communication  between  the  Client  and  the  Company  are  set  out  in  the  relevant  Regulations.

7.2.  The  Client  shall   issue  all   instructions  and  requests  through  the  client  terminal.  For  speciDic  account  types,   the  Client  may  issue  instructions  and  requests  by  phone.

7.3.  By  accepting   the   terms  of   this  Agreement,   the  Client  also  agrees   to  receive  emails   from  the  Company  to   the  Client's  personal  email  address.

8.  Complaints  and  Disputes

8.1.  The  procedure  for  handling  complaints  and  disputes  is  described  in  the  corresponding  Regulations.

9.  Time  of  Essence

9.1  The  adherence  to  deadlines  between  the  Client  and  the  Company  shall  be  an  essential  condition  of  all  Regulations.

10.  Default  on  Obligations

10.1.  Each  of  the  following  constitutes  an  instance  of  failure  to  fulDill  obligations:

a. Client’s  failure  to  provide  any  amount  due  under  the  Regulations;

b. Client’s  failure  to  fulDill  any  obligation  due  to  the  Company;

c. the   initiation  of  proceedings  by  a   third  party   for   the  Client’s  bankruptcy,  or   if   the  Client  makes  a  contract  or  an  arrangement   with   its   creditors   concerning   the   settlement   of   its   debt   or   any   other   procedure   similar   to   the  abovementioned  is  initiated  regarding  the  Client;

d. any  representation  or  warranty  made  by  the  Client  in  clause  11  is  or  becomes  false;

e. Client's  inability  to  pay  debts  when  they  fall  due;

f. if  the  Client  dies  or  becomes  legally  incompetent;  and

g. any  other  circumstance  where  the  Company  reasonably  believes  that  it  is  necessary  or  desirable  to  take  any  action  set  out  in  clause  10.2.

10.2.  If  an  instance  of  failure  to  fulDill  obligations  occurs  in  relation  to  the  Client’s,  the  Company  may,  at  its  sole  discretion,  at  any  time  and  without  prior  written  notice,  take  one  or  more  of  the  following  steps:

a. close  out  all  or  any  of  the  Client’s  open  positions  at  the  current  quote;

b. debit  the  Client’s  account  for  amounts  owed  to  the  Company;

c. close  any  or  all  of  the  Client’s  accounts  held  within  the  Company;

d. refuse  to  open  new  accounts  under  the  Client's  name.

11.  Representations  and  Warranties

11.1.  The  Client  shall  represent  and  warrant  that:

a. all   information  presented   in   this  Agreement,   the  Regulations  and   the  Client  Registration  Form   is   true,   complete  and  accurate  in  all  material  respects;

b. the   Client   is   duly   authorized   to   enter   into   this   Agreement,   to   issue   instructions   and   requests   and   to   fulDill     its  obligations  in  accordance  with  the  Regulations;

c. the  Client  acts  as  principal;

d. the  Client  is  the  individual  who  submitted  the  Client  Registration  Form;

e. all  actions  performed  under  the  Regulations  will  not  violate  any  law,  ordinance,  charter,  by-­‐law  or  rule  applicable  to  the  Client  or  in  the  jurisdiction  in  which  the  Client  is  resident,  or  any  agreement  by  which  the  Client  is  bound  or  that  

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concerns  any  of  the  Client’s  assets;

f. any  trading  systems  used  by  the  client  are  not  targeted  at  exploiting  any  weakness  in  the  company's  software.

11.2.  If  the  Client  breaches  clause  11.1  of  this  Agreement,  the  Company  has  the  right  to  void  any  position  or  close  out  any  or  all  of  the  Client's  positions  at  the  current  price  at  any  time,  at  its  sole  discretion.

12.  Governing  Law  and  Jurisdiction

12.1.   This   Agreement   is   governed   by   and   shall   be   construed   in   accordance   with   the   laws   of   Saint   Vincent   and   the  Grenadines.

12.2.  With  respect  to  any  proceedings,  the  Client  irrevocably:

a. agrees   that   the   courts   of   Saint   Vincent   and   the   Grenadines   shall   have   exclusive   jurisdiction   to   settle   any  proceedings;

b. submits  to  the  jurisdiction  of  the  courts  of  Saint  Vincent  and  the  Grenadines;

c. waives  any  objection  which  the  Client  may  have  at  any  time  to  the  laying  of  any  proceedings  brought  in  any  such  court,  and

d. agrees  not  to  claim  that  such  proceedings  have  been  brought  in  an  inconvenient  forum  or  that  such  court  does  not  have  jurisdiction  over  the  Client.

12.3.  The  Client  irrevocably  waives  to  the  fullest  extent  permitted  by  applicable  laws  of  Saint  Vincent  and  the  Grenadines,  with  respect  to  the  Client  and  the  Client's  revenues  and  assets  (regardless  of  their  use  or  intended  use),  all  immunity  (on  the   grounds   of   sovereignty   or   other   similar   grounds)   from   (a)   suit,   (b)   jurisdiction   of   any   courts,   (c)   relief   by   way   of  injunction,  order   for  speciDic  performance  or   for  recovery  of  property,   (d)  attachment  of  assets   (whether  before  or  after  judgment)  and  (e)  execution  or  enforcement  of  any  judgment  to  which  the  Client  or  the  Client's  revenues  or  assets  might  otherwise  be  entitled  in  any  proceedings  in  the  courts  of  any  jurisdiction  and  irrevocably  agrees  to  the  extent  permissible  by  the   law  of  Saint  Vincent  and  the  Grenadines  not  claim  any  such   immunity   in  any  proceedings.  The  Client  consents   to  satisfying  all   requirements  and   court  orders   in   connection  with   such  proceedings,  particularly,  but  not   limited   to,   those  regarding  any  of  the  Client's  assets.

12.4   The   Company   is   a   member   of   the   external   dispute   resolution   organization,   The   Financial   Commission  (www.theDinancialcommission.org).  All  Clients  are  entitled  to  Dile  a  complaint  with  The  Financial  Commission  to  resolve  a  dispute  that  arises  if  this  complaint  cannot  be  resolved  through  the  Company's  internal  dispute  resolution  process.

13.  Liability

13.1.  The  Client  will  indemnify  the  Company  for  all  liabilities,  costs,  claims,  demands  and  expenses  of  any  nature  which  the  Company  suffers  or  incurs  as  a  direct  or  indirect  result  of  any  failure  by  the  Client  to  fulDill  any  of  the  obligations  under  the  Regulations.

13.2.  The  Company  shall  in  no  circumstances  be  liable  to  the  Client  for  any  consequential  direct  or  indirect  losses,  loss  of  proDits,  missed  opportunities  (due  to  subsequent  market  movement),  costs,  expenses  or  damages  the  Client  may  suffer  in  relation  to  this  Agreement,  unless  otherwise  agreed  in  the  corresponding  Regulations.

13.3.  Clients  do  not  have  the  right  to  give  third  parties  access  passwords  to  the  trading  platform  or  AM  and  agree  to  keep  them   secure   and   conDidential.   All   actions   related   to   the   fulDillment   of   the   Regulations   and/or   the   usage   of   logins   and  passwords  are  considered  executed  by  the  Client.  The  Company  does  not  bear  responsibility  for  the  unauthorized  use  of  registration  data  by  third  parties.

13.4  The  Company  shall  not  be  responsible  for  the  Customer's  losses  that  may  occur  as  result  of  hacking  a<acks,  accidents  or  failures  in  computer  networks,  electricity  power  networks  and  telecommunica@on  systems  directly  used  for  Client's  opera@ons  and  instruc@ons  confirma@on  or  for  Company’s  other  procedures  confirma@on,  provided  that  such  hacking  a<acks,  accidents  or  failures  are  not  the  fault  of  the  Company.

13.5  The  Company   shall  not  be   responsible   for   the   results  of   trading  opera@ons   if   such  opera@ons  decisions  were  based   on   the   analy@cal   materials   provided   by   the   Company   and   (or)   by   the   third   par@es.   Customer   is   hereby  informed  that  the  transac@ons  referred  to  in  this  Agreement  involve  the  risk  of  failure  to  receive  the  expected  profit,  as  well  as  the  risk  of  par@al  or  full  loss  of  the  funds  that  the  Client  has  deposited  to  the  trading  account.

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14.  Force  Majeure

14.1.  The  Company  may,  having  just  cause,  determine  that  a  Force  Majeure  event  (uncontrollable  circumstances)  exists,  in  which   case   the   Company   will,   in   due   course,   take   reasonable   steps   to   inform   the   Client.   Force   Majeure   circumstances  includes  without  limitation:

a. any  act,  event  or  occurrence  (including,  without  limitation,  any  strike,  riot  or  civil  commotion,  terrorism,  war,  act  of   God,   accident,   Dire,   Dlood,   storm,   interruption   of   power   supply,   communication   equipment   or   supplier   failure,  hardware   or   software   failure,   civil   unrest,   government   sanction,   blockage,   embargo,   lockouts)   which,   in   the  Company’s   reasonable   opinion,   prevents   the   Company   from  maintaining   market   stability   in   one   or   more   of   the  instruments;

b.the  suspension,  liquidation  or  closure  of  any  market  or  the  absence  of  any  event  off  of  which  the  Company  bases  its  quotes,   or   the   imposition  of   limits  or   special   or  unusual   terms  on   trading  on  any   such  market  or  on  any   such  event.

14.2.   If   the  Company  determines  with   just   cause   that   a   Force  Majeure   event   exists   (without   infringing   any   other   rights  under   the   Regulations),   the   Company   may   at   any   time   and   without   giving   prior   written   notiDication   take   any   of   the  following  steps:

a. increase  requirements;

b.close  out  any  or  all  open  positions  at  prices  the  Company  considers  in  good  faith  to  be  appropriate;

c. suspend  or  modify  the  application  of  any  or  all  terms  of  the  Regulations  to  the  extent  that  the  Force  Majeure  event  makes  it  impossible  or  impractical  for  the  Company  to  comply  with  them;

d.take   or   not   take   action   concerning   the   Company,   the   Client   and   other   clients   as   the   Company   deems   to   be  reasonably  appropriate  in  the  circumstances.

15.  Miscellaneous

15.1.  The  Company  has  the  right  to  suspend  service  to  the  Client  at  any  time  for  any   justiDied  reason  (notiDication  of  the  Client  is  not  required).

15.2.  In  the  event  that  a  situation  arises  that  is  not  covered  under  the  Regulations,  the  Company  will  resolve  the  matter  on  the  basis  of  good  faith  and  fairness  and,  when  appropriate,  by  taking  action  consistent  with  market  practice.

15.3.  No  single  or  partial  exercise  or  failure  or  delay  in  exercising  any  right,  power  or  privilege  (under  this  Agreement  or  at  law)  by  the  Company  shall  constitute  a  waiver  by  the  Company  of,  or  impair  or  preclude  any  exercise  or  further  exercise  of  that  or  any  other  right,  power  or  remedy  arising  under  the  Regulations  or  applicable  law.

15.4.  The  Company  may   in  whole  or   in  part   release   the  Client   from   liability   stemming   from   the   latter’s   violation  of   the  conditions  of  the  Regulations  during  the  period  of  it  being  in  force  or,  alternatively,  may  reach  a  compromise  decision.  In  this  case,  all  violations,  regardless  of  how  long  ago  they  were  committed  and  in  connection  with  which  the  Company  may  Dile  a  grievance  with  the  Client  at  any  time,  are  taken  into  consideration.  The  above  stated  conditions  do  not  prevent  the  Company  from  exercising  its  other  rights  in  accordance  with  the  Regulations.

15.5.  The  rights  and  remedies  provided  to  the  Company  under  the  Regulations  are  cumulative  and  are  not  exclusive  of  any  rights  or  remedies  provided  under  the  law  of  Saint  Vincent  and  the  Grenadines.

15.6.  The  Company  may  transfer  its  rights  and  obligations  to  a  third  party  in  whole  or  in  part,  provided  that  the  assignee  agrees  to  abide  by  the  terms  of  the  Regulations.  Such  assignment  shall  come  into  effect  ten  business  days  following  the  day  the  Client  is  deemed  to  have  received  notice  of  the  assignment  in  accordance  with  the  Regulations.

15.7.   If   any   term   of   the   Regulations   (or   any   part   of   any   term)   shall   be   held   by   a   court   of   competent   jurisdiction   to   be  unenforceable   for   any   reason,   then   such   term   shall   be   deemed   severable   and  not   form  part   of   the  Regulations,   but   the  remainder  of  the  Regulations  shall  continue  to  be  valid  and  enforceable.

16.  Amendment  and  Termination

16.1.  The  Client  acknowledges  that  the  Company  shall  have  the  right  to  amend:

a. any   part   of   the   Regulations   at   any   time,   giving   the   Client   written   notiDication   three   calendar   days   before   the  amendments  are  introduced;

b. the  value  of  a  spread,  swap  and  dividend  speciDied  in  the  Contract  SpeciDications  without  prior  notiDication  to  the  

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Client.

Changes  are  brought   into   force   from   the  date  of  notiDication.   In  exceptional   trading  conditions   the  Client   recognizes   the  right  of  the  Company  to  make  changes  to  the  Regulations  immediately,  without  prior  notiDication;

other  trading  conditions  with  written  notiDication  to  the  Client  of  1  (one)  calendar  day.

16.2.  The  Client  acknowledges  that  the  Company  may  introduce  new  products  and  services  without  prior  notiDication.

16.3.  The  Client  may  suspend  or  terminate  this  Agreement  by  sending  a  written  notiDication  to  the  Company  .

16.4.  The  Company  may  suspend  or  terminate  this  Agreement  immediately  by  giving  the  Client  a  notiDication.

16.5.   The   Company   retains   the   right   to   refuse   a   Client   the   opportunity   to   register   for   “Personal   Area”   service   without  explanation.

16.6.  Termination  of  this  Agreement  will  not  abrogate  any  obligations  held  by  either  the  Client  or  the  Company  regarding  any   outstanding   transaction   or   any   legal   rights   or   obligations   which   may   already   have   arisen   under   the   Regulations,  particularly  relating  to  any  open  positions  and  deposit/withdrawal  operations  made  on  the  Client's  account.

16.7.  Upon   termination  of   this  Agreement,  all  amounts  owed  by   the  Client   to   the  Company  must  be  settled   immediately  (but  not  limited  to):

a. all  outstanding  fees,  charges  and  commissions;

b. any  expenses  incurred  by  terminating  this  Agreement;

c. any  losses  and  expenses  sustained  by  the  Company  in  closing  out  any  transactions  or  in  connection  with  any  other  of  the  Company’s  obligations  initiated  or  caused  by  the  Client.

17.  Terms  and  Interpretation

In  this  Agreement  or  any  Regulations:

“Ask”  shall  mean  the  higher  price  in  a  quote.  The  price  the  Client  may  buy  at.

“Bid”  shall  mean  the  lower  price  in  a  quote.  The  price  the  Client  may  sell  at.

“FIX   Protocol”   shall   mean   the   Financial   Information   eXchange   (FIX)   standard   of   exchanging   information,   developed  especially   for   exchanging   information   on   transactions   involving   Dinancial   instruments   in   real-­‐time.   This   protocol   is  maintained  by  the  company  FIX  Protocol,  Ltd.  (http://www.Dixprotocol.org).

“Hedged  margin”  shall  mean  the  amount  required  by  the  Company  to  open  and  maintain  locked  positions.  The  details  for  each  instrument  are  in  the  contract  speciDications.

“Storage”  shall  mean  the  charge  for  a  position’s  rollover  overnight.  Storage  can  be  either  positive  or  negative.

"Advance  Payment"  shall  mean  the  deposit  of  funds  by  the  Client  to  pay  for  future  expenses.

“Base  currency”  shall  mean  the  Dirst  currency  in  the  currency  pair,  against  which  the  Client  buys  or  sells  the  quote  currency.

“Balance”   shall  mean   the   total   Dinancial   result   of   all   completed   transactions   and   deposit/withdrawal   operations   on   the  trading  account.

“Bank  Card"  shall  mean  a  plastic  identiDication  means  that  authorize  its  holder  to  pay  for  goods,  services  and  get  cash.

“Quote  currency”  shall  mean  the  second  currency  in  the  currency  pair  which  can  be  bought  or  sold  by  the  Client   for  the  base  currency.

“Currency  pair”  shall  mean  the  object  of  a  transaction,  based  on  the  change  in  value  of  one  currency  against  another.

“Website”  shall  mean  Company’s  website  at  www.traderglobal.com  .

“Bank  Card  Holder"  shall  mean  a  person,  whose  information  (Dirst  name,  last  name  and  signature)  is  written  on  the  card  and  who  has  an  authority  to  operate  the  card  account.

“Client’s   External   Account”   shall   mean   the   bank   and/or   electronic   account   of   the   Client   or   the   Client’s   authorized  

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representative.

“Long  position”   shall  mean  a  Buy  position   that  appreciates   in  value   if  market  prices   increase.  Regarding  currency  pairs:  buying  the  base  currency  against  the  quote  currency.

“Request”  shall  mean  the  Client’s  order  to  the  Company  to  obtain  a  quote.  Such  a  request  shall  not  constitute  an  obligation  to  make  a  transaction.

“Fund  Deposit“  shall  mean  the  deposit  of  funds  to  a  Client’s  Account  transferred  by  the  Client  or    its  authorized  person  to  the  Company’s  Accounts.

“IdentiDication  data”  shall  mean  for  individuals:  passport  data  speciDied  in  the  Client’s  Registration  Form.

“Indicative  quote”  shall  mean  a  quote  at  which  the  Company  shall  not  accept  any  instructions  from  the  Client.

“Instrument”  shall  mean  any  currency  pair.

“Client   Account”   shall   mean   a   transitory   account,   trading   account,   partner   account,   manager’s   account,   investor’s  investment  accounts  and  other  accounts  opened  by  the  Client  at  the  Company.

“Client  Terminal”  shall  mean  the  program  or  third  party  application  which  connects  with  the  Server  according  to  the  FIX  Protocol.  It  is  used  by  the  Client  to  obtain  information  on  Dinancial  markets  (the  extent  is  determined  by  the  Company)  in  real-­‐time,  to  perform  technical  analysis,  make  transactions,  place/modify/delete  orders,  as  well  as  to  receive  notices  from  the  Company.  These  programs  can  be  downloaded  on  the  Website  free  of  charge.

“Short  position”  shall  mean  a  Sell  position  that  appreciates  in  value  if  market  prices  fall.  Regarding  currency  pairs:  selling  the  base  currency  against  the  quote  currency.

“Quote”   shall  mean   the   information  on   the  current   rate   for  a   speciDic   instrument,   shown   in   the   form  of   the  Bid  and  Ask  price.

“Credit“   shall  mean   the   deposit   of   funds   to   a   Client’s   Account   to   perform   trading   operations.   Credited   funds   cannot   be  withdrawn.

“Rate”  shall  mean  the  value  of  the  base  currency  in  the  terms  of  the  quote  currency  for  a  currency  pair.

"Transitory  Account"  shall  mean  a  Client's  non-­‐trading  account  to  carry  out  deposit  of  advance  payments.

“Account  Management”  shall  mean  the  Client's  personal  page  on  the  Company's  website,  access  to  which   is  protected  by  unique  login  and  password.  This  secure  zone,  called  “Account  Management”  on  the  Company’s  website,  is  designed  for  the  Client's  identiDication,  management  of  the  Client’s  accounts,  for  making  records  of  operations,  and  providing  informational  support.

“Locked   positions”   shall   mean   long   and   short   positions   of   the   same   size   opened   on   a   trading   account   for   the   same  instrument.

“Lot”  shall  mean  the  abstract  notion  of  the  number  of  securities  or  base  currencies  in  the  trading  platform.

“Margin  Trading”  shall  mean  trading  using  leverage,  where  the  Client  may  make  transactions  of  a  certain  size,  while  having  signiDicantly  less  funds  on    its  trading  account.

“Initial  margin”  shall  mean  the  margin  required  by  the  Company  to  open  a  position.  The  details  for  each  instrument  are  in  the  Contract  SpeciDications.

“Inactive  Trading  Account”   shall  mean  a  Client's   trading  account  which  has  not  had  an  open  position,  pending  order,  or  transaction  in  a  6  month  period.

“Necessary  margin”   shall   mean   the  margin   required   by   the   Company   to  maintain   open   positions.   The   details   for   each  instrument  are  in  the  contract  speciDications.

“Spike”  shall  mean  an  error  quote  with  the  following  characteristics:

a. a  signiDicant  price  gap;

b. a  price  rebound  in  a  short  time  period  within  a  price  gap;

c. absence  of  rapid  price  movement  before  its  appearance;

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d. absence  of  important  macroeconomic  indicators  and/or  corporate  news  of  signiDicant  effect  before  its  appearance.

“Non-­‐Trading  Operation”  shall  mean  any  operation   involving  the  deposit  of   funds,  withdrawal   from  a  Client’s  Account  or  the  provision  (return)  of  Credit.

“Personal  Area  Number”  shall  mean  the  unique  number  assigned  to  each  Client  upon  acceptance  of  this  Agreement.

“Transaction  size”  shall  mean  the  lot  size  multiplied  by  the  number  of  lots.

“Transaction  Day”  shall  mean  a  working  day  from  Monday  to  Friday  from  09:00  till  18:00  (GMT  +4).

“Order”  shall  mean  the  Client’s  instruction  to  the  Company  to  open  or  close  a  position  when  the  price  reaches  the  order’s  level.

“Open  position”  shall  mean  the  result  of  the  Dirst  part  of  a  completed  transaction.  In  this  case  the  Client  shall  be  obliged  to:

a. make  a  counter  transaction  of  the  same  volume;

b. maintain  equity  no  lower  than  the  necessary  margin  level  (This  level  may  vary,  depending  on  your  account  type.  For  more  information,  please  refer  to  the    "Trading  Terms"  page  on  our  Company's  website).

“Written  NotiDication”  shall  mean  an  electronic  document  (including  faxes,  emails,  internal  mail  on  the  client  terminal  etc.)  or  an  announcement  on  the  “Company  News”  page  on  the  Company’s  website.  A  written  notice  is  considered  to  be  received  by  the  Client:

a. an  hour  once  it  has  been  sent  to  the  Client's  email  address;

b. at  the  completion  of  transmission  if  sent  by  fax;

c. an  hour  after  the  news  has  been  published  in  the  “Company  News”  page  on  the  Company's  web-­‐  site.

“Floating  proDit/loss”  shall  mean  non-­‐Dixed  proDit/loss  on  open  positions  at  current  market  prices.

“Completed  Transaction”  shall  mean  two  deals  of  the  same  size  in  different  directions  (open  and  close  a  position):  buy  in  order  to  sell  or  sell  in  order  to  buy.

“Processing   Center”   shall   mean   a   legal   entity   or   its   department   that   supports   the   informational   and   technological  interaction  between  payment  participants.

“Business  Day”  shall  mean  a  working  day  from  Monday  till  Friday.

“Company  News  page”  shall  mean  the  page  on  the  Company's  website  where  news  is  displayed.

“Lot  size”  shall  mean  the  number  of  securities  or  base  currency  in  one  lot,  as  deDined  in  the  contract  speciDications.

“Instruction”  shall  mean   the  Client’s  order   to   the  Company   to  open/close  a  position  or   to  place/modify/delete  an  order  level.

“Internal  Fund  Transfer  Request”  shall  mean  an  instruction  given  via  the  Client’s  Personal  Area  on  the  Company  website  to  withdraw  funds  from  the  Client’s  Account  to  another  Account  open  within  the  Company.

“Fund   Transfer   Request”   shall   mean   an   instruction   given   via   the   Client’s   Personal   Area   on   the   Company   website   to  withdraw  funds  from  the  Client’s  Account  to  the  Client’s  External  Account  or  to  the  Account  of    its  Authorized  person.

“Free  margin”  shall  mean  funds  on  the  trading  account  which  may  be  used  to  open  a  position.  The  formula  to  calculate  free  margin  is:  equity  -­‐  necessary  margin.

“Server”   shall  mean   all   programs   and   technology   used   to   process   the   Client’s   Instructions   and   to   carry   out   the   Client's  Orders,  as  well  as  presenting  trading   information   in  real-­‐time,  with  consideration  of   the  mutual  obligations  of   the  Client  and  Company  in  correspondence  with  the  relevant  Regulations.

“Screenshot”   shall   mean   a   digital   image   of   the   computer   screen   taken   by   operation   system   or   a   special   software   and  showing  the  same  picture  as  the  Client  or  the  Authorized  Person  sees  on  the  monitor  display.

“Contract  SpeciDication”  shall  mean  the  principal  trading  terms  (spread,  lot  size,  minimum  position  volume,  increment  for  changing  position  volume,  initial  margin,  margin  for  locked  positions  etc.)  for  each  instrument.  SpeciDication  in  Russian  is  provided  at  www.traderglobal.com

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“Funds  Withdrawal”  shall  mean  withdrawal  of   funds   from  the  trading  account  and  transfer  them  to  the  Client’s  External  Account  or  the  Account  of  the  Client’s  Authorized  Person,  as  speciDied  in  the  “Funds  Transfer  Request”.

“Spread”  shall  mean  the  difference  between  the  Ask  and  Bid  prices  expressed  as  a  fraction.

“Client’s   Account”   shall   mean   a   transitory   account,   trading   account,   partner   account,   manager’s   account,   investor’s  accounts  and  other  accounts  opened  by  the  Client  at  the  Company.

“Company’s  Account”  shall  mea  bank  and/or  electronic  account  of  the  Company,  as  well  as  account  of  the  Company  in  the  processing  center.

“Trading   platform”   shall   mean   all   programs   and   technology   that   present   quotes   in   real-­‐time,   allow   the   placement/modiDication/deletion   of   orders   and   calculate   all  mutual   obligations   of   the   Client   and   the   Company.   A   trading   platform  consists  of  a  server  and  client  terminal.

“Trading  account”  shall  mean  the  unique  personiDied  register  of  all  completed  transactions,  open  positions,  orders  and  non-­‐trading  operations  on  the  trading  platform.

“Public  Account”  shall  mean  a  trading  account  of  the  Client  with  the  parameter  of  open  information  to  other  users  of  the  system.

“Fund  Deposit  NotiDication”  shall  mean  a  notiDication  sent  via  the  Client’s  Personal  Area  on  the  Company  website  to  credit  funds  to  the  Client’s  Account.

“Client’s  Authorized  Person”  shall  mean:

a. an  individual  over  18  years  of  age,  citizen  and/or  tax  resident  of  any  country,  except  for  those  countries  in  which  the  Company  does  not  offer   the  given  service,   authorized   to  perform  or   receive  non-­‐cash   (bank  and/or  electronic)  transfers  on  behalf  of  the  Client,  for  the  purpose  of  crediting  funds  to  the  Client’s  Account  or  withdrawing  funds  from  the  Client’s  Account;

b. a  legal  body  or  entity  of  another  business  legal  structure,  organized  under  the  existing  laws  of  any  country,  except  for  those  countries  in  which  the  Company  does  not  offer  the  given  service,  and  located  there,  authorized  to  perform  or  receive  a  non-­‐cash  (bank  or/and  electronic)  transfer  on  behalf  of  the  Client  for  the  purpose  of  crediting  funds  to  the  Client’s  Account  or  withdrawing  funds  from  the  Client’s  Account.

“Order  level”  shall  mean  the  price  indicated  in  the  order.

“Security”  shall  mean  any  share,  future,  option,  commodity,  precious  metal,  interest  rate,  bond  or  stock  index.

“Force  majeure”  shall  mean  lack  of  conformity  of  the  terms  and  conditions  of  the  Company  and  the  terms  and  conditions  of  the  counterparty,  current  market  situation,  possibilities  of  software  or  hardware  of  the  Company  or  other  situations  which  cannot  be  foreseen.

“Equity”  shall  mean  the  current  composition  of  the  trading  account.  The  formula  to  calculate  Equity  is:  Balance  +  Floating  proDit  -­‐  Floating  loss.

“Electronic  Payment  System”  shall  mean  a  payment  system  operating  with  electronic  money.

TRADERGLOBAL  LTD  

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Annex  1

Regulations  for  Trading  OperationsThese   Regulations   shall   govern   all   actions   regarding   the   handling   and   execution   of   Client   Instructions   and   Requests:  principles  of  opening/closing  positions,  placing  and  executing  market  orders,  and  placing/modifying/deleting/executing  Orders  ;  the  Company’s  actions  in  respect  to  the  Client's  Open  Positions  if  the  Margin  Level  on  the  Trading  Account  should  be   insufDicient   to   support   such   Open   Positions;   and   procedures   of   dispute   resolution   and   methods   of   communication  between  the  Client  and  the  Company.

All  the  terms  and  conditions  which  govern  the  Client's  trading  transactions  are  described  in  these  Regulations,  the  Client  Agreement  and  the  Risk  Disclosure  documents  and  on  the  Company's  website  (www.traderglobal.com).

1.  General  Principles

1.1   The   Company   will   recalculate   Quotes   for   all   trading   instruments   in   real-­‐times,   based   on   market   conditions   and  streaming  prices/liquidity  received  from  Liquidity  Providers,  and  will  periodically  provide  the  Client  with  these  Quotes  as  a  market  proDile  (Market  Snapshots).  All  Quotes  the  Client  receives  through  the  Web  Platform  are  indicative  and  represent  the  best  Bid  and  best  Ask  price  available  on  the  market  according  to  Liquidity  Providers.1.2  The  Client  acknowledges  that:  the  Company  has  the  right  to  not  provide  the  Client  with  these  Quotes  if  they  have  not  changed  since  the  previous  Market  Snapshot;  the  Client  does  not  have  access  to  all  the  Quotes  in  the  Client  Terminal  that  have   been   in   the  Quotes   Flow  between  Market   Snapshots;   and   Spread   is   not   Dixed   and  may   vary   depending   on  market  conditions   and   streaming   prices/liquidity   received   from   Liquidity   Providers.   All   issues   related   to   determination   of   the  current  price  level  on  the  marker  are  within  the  Company’s  sole  competence.

2.  Procedure  for  Handling  Client  Instructions

2.1.  The  procedure  for  handling  Client  Requests  and  Instructions  is  as  follows:

a.  the  Client  gives  an  Instruction  which  is  checked  for  validity  within  the  Web  Terminal;

b.  the  Web  Terminal  sends  the  Instruction  to  the  Server;

c.   if   the   connection   between   the   Client  Web   Terminal   and   Server   has   not   been   disrupted,   the   Server   receives   the  Instruction  or  Request  and  begins  the  veriDication  process;

d.  a  valid  Client  Instruction  is  placed  in  a  queue  sorted  by  Instruction  or  Request  arrival  time;

e.  as  soon  as  the  Company  is  ready  to  process  a  new  Instruction,  the  Company  takes  the  Dirst  instructionfrom  the  queue;f.  the  Company  sends  to  the  Server  the  execution  result  of  the  Client's  Instruction  or  Request;

g.  the  Server  sends  the  result  of  the  Client  Instruction  or  Request  to  the  Client  Web  Terminal;

h.  if  the  connection  between  the  Client  Web  Terminal  and  Server  has  not  been  disrupted,  the  Client  Terminal  registers  the  result  of  the  Client  Instruction  or  Request.  

2.4.  Each  client  Request  or  Instruction  placed  in  the  Queue  has  a  set  waiting  period  within  which  it  must  be  executed.  If  a  Request  or  Instruction  has  not  been  transmitted  to  the  Company  within  this  period  of  time,  the  Request  or  Instruction  is  deleted   from   the   Queue   and   is   no   longer   considered   relevant.   In   this   case,   the   Client   must   send   a   new   Request   or  Instruction.  The  Company  fulDills  the  Instruction  as  quickly  as  possible  after  having  received  it.

2.5.   In   the  cases   listed  below,   the  Company  has   the  right   to  decline  a  Client   Instruction  or  Request,   then  a  message   “Off  quotes”  will  appear  in  the  Client  Web  Terminal:

a. at  Market  Opening;

b. if  the  Instruction  or  Request  precedes  the  Dirst  Quote  in  the  Trading  Platform;

c. if  the  Company  is  not  able  to  hedge  the  trade  with  a  Liquidity  Provider;  the  Client's  Free  Margin  level  is  less  than  the  Initial  Margin.

2.6  The  Client  shall  only  give  Instructions  through  the  Client  Web  Terminal.  To  avoid  problems  associated  with  the  inability  to  open  or  close  positions,  we  recommend  using  Pending  Orders,  as  well  as  Stop  Loss  and  Take  ProDit  orders.

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3.  Trading  Operations,  Rollover  (Swap)  and  Commissions

3.1.  The  Ask  price  is  used  when  making  a  “buy”  Transaction.  The  Bid  price  is  used  when  making  a  “sell”  Transaction.  Long  Positions  are  opened  at   the  Ask  price.  Short  Positions  are  opened  at   the  Bid  price.  The  Bid  price   is  used  when  closing  a  Long  Position  (i.e.  sell).  The  Ask  price  is  used  to  close  a  Short  Position  (i.e.  buy).

3.2.   The   rollover   of   open  positions   to   the   next   day   begins   at   23:59:45   (server   time)   and   is   carried   out   for   all   positions  remaining  open  from  23:59:45  to  23:59:59  (server  time).  Positions  are  rolled  over  to  the  next  day  by  either  crediting  or  debiting  the  Client's  trading  account  with  an  amount  speciDied  in  the  Contract  SpeciDication.

3.3.  Should  there  be  an  unforeseen  break  in  the  Server's  Quotes  Flow  caused  by  software  or  hardware  failure,  the  Company  shall   have   the   right   to   synchronize   the  Quote  Base   on   the   Server,   serving   real   Clients,  with   other   sources.   If   a   disputed  situation  arises   concerning  a  break   in   the  Quotes  Flow,   all   decisions  will   be  made   in   accordance  with   the   synchronized  Quote  Base.

3.4.   The   Client   shall   be   obliged   to   pay   the   Company   the   commissions,   charges   and   other   costs   as   described   on   the  Company's   website.   The   Company   may   change   commissions,   charges   and   other   costs   without   giving   the   Client   prior  written  notiDication.  All  changes  are  displayed  on  the  Company  website.

3.5.   Subject   to   compliance  with   all   applicable   rules   and   regulations,   the   Company   shall   not   be   under   any   obligation   to  disclose   to,   or   provide   the   Client   with,   any   report   of   beneDits,   proDits,   commissions   or   other   remunerations   made   or  received   by   the   Company   on   any   Client   Transaction,   unless   otherwise   agreed   in   this   Agreement   or   the   corresponding  Regulations.

3.6.  The  Company  may  periodically  act  on  the  Client’s  behalf  in  relations  with  parties  with  whom  the  Company  or  another  afDiliated  party  has  an  agreement  permitting  the  Company  to  receive  goods  or  services  in  exchange  for  completing  trading  operations.   The   Company   ensures   that   such   arrangements   shall   operate   in   the   best   interest   of   Clients;   for   example,  arrangements  granting  access  to  information  or  other  beneDits/services  which  would  not  otherwise  be  available.

4.  Leverage

4.1.   The   Company   has   the   right   to   change   the   size   of   Leverage   for   a   trading   account   in   accordance   with   the   margin  requirements  with   immediate  effect  and  no  prior  notice.  The  Company   is  entitled  to  apply  new  Margin  Requirements  to  any  new  positions  or  positions  that  are  already  open.  The  Company  has  the  right  to  change  the  Leverage  for  a  particular  Client  at  any  time  and  at  its  sole  discretion  with  prior  written  notiDication.

4.2.  The  Client  is  obliged  to  deposit  and  maintain  the  initial  Margin  and/or  Hedged  Margin  in  the  amount  speciDied  by  the  Company.   The   size   of   the   initial   Margin   and/or   Hedged   Margin   is   indicated   on   the   Company’s   site   in   the   “Contract  SpeciDication”  section.  The  Company  is  not  responsible  for  Stop  Outs  that  occur  as  a  result  of  funds  not  being  transferred  to  the  Client’s  Account  in  a  timely  fashion.

4.3.  The  Company  is  entitled  to  change  the  size  of  initial  or    necessary  margin:a.  for  all  Clients,  giving  written  notiDication  5  (Dive)  calendar  days  before  these  amendments  are  introduced;b.  individually  for  any  Client  to  bring  the  leverage  in  line  with  the  margin  requirements  designated  on  the  Company’s  website;c.  individually  for  a  Client  in  emergencies  without  prior  notiDication;d.  for  all  Clients  in  the  case  of  a  force  majeure  without  prior  notiDication.

4.4.  The  Client  shall  be  responsible  for  maintaining  the  Necessary  Margin  level  on  the  Trading  Account.

4.5.  The  Company   is  entitled   to  close   the  Client’s  open  positions  without  consent  or  any  prior  written  notiDication   if   the  equity  falls  below  60%  of  the  necessary  margin.

5.  Placing  Market  Order

5.1.  To  place  a  market  order  via  the  Web  platform  the  Client  must  press  the  “Buy”  or  “Sell”  button.  The  Client’s  instruction  to  place  a  market  order   can  be  executed  with   the  price  different   from   the  quote   that   the  Client  has   received  within   the  latest  Market   Snapshot   in   the   following   cases:   if   the   current  quote  has   changed   since   the   latest  Market   Snapshot;   if   the  quote  form  the  latest  Market  Snapshot  is  applicable  to  the  smaller  transaction  size  than  the  size  of  the  Client’s  transaction.

5.2.  The  Client  shall  specify  the  following  to  give  an  Instruction  to  open  a  position:  instrument  name;  a  transaction  size.

5.3.   Once   the   Server   receives   the   Client’s   Instruction   to   place   a  market   order,   it   automatically   checks  whether   the   free  margin   on   the   trading   account   is   sufDicient   to   open   the  position:   the   new  necessary  margin   for   execution   of   the   placed  market  order  and  used  margin  for  open  positions  of  the  Client  are  calculated.  In  the  case  if  the  aggregate  amount  of  used  margin   and  margin  necessary   for  open  positions  of   the  Client  does  not   exceed   the   amount  of   free   funds  on   the  Client’s  

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trading  account,  the  market  order  will  be  executed.

5.4.  A  market  order  shall  be  deemed  executed  once  the  corresponding  record  appears  in  the  server  log  Dile.

5.5.  Each  open  position  in  the  trading  platform  is  assigned  with  a  unique  number.

5.6.   An   Instruction   to   execute   a   market   order   shall   be   declined   by   the   Company   if   it   precedes   the   Dirst   quote   for   this  instrument  in  the  trading  platform  at  market  opening.

6.  Closing  a  Position

6.1.  To  close  a  position  via  the  web  platform  the  Client  must  press  the  “Close…”  button.  The  Client’s  order  to  close  a  position  can  be  executed  with  the  price  different  from  the  quote  that  the  Client  has  received  within  the  latest  Market  Snapshot  in  the  following   cases:   if   the   current   quote   has   changed   since   the   latest  Market   Snapshot;   if   the   quote   form   the   latest  Market  Snapshot  is  applicable  to  the  smaller  transaction  size  than  the  size  of  the  Client’s  transaction.

6.2  To  give  an  Order  to  close  a  position  the  Client  shall  specify  the  number  of  the  positions  to  be  closed.

6.3  The  Client’s  order  shall  be  deemed  processed  and  the  position  shall  be  deemed  closed  once  the  corresponding  record  appears  in  the  server  log  Dile.

6.4  An  order  to  close  the  position  shall  be  declined  if  it  precedes  the  Dirst  quote  for  this  instrument  in  the  trading  platform  at  market  opening.  An  order  to  close  the  position  shall  be  also  declined  if  it  occurs  at  the  moment  when  the  order  for  the  position  to  be  closed  (Stop  Loss  or  Tale  ProDit)  is  in  the  queue  for  processing.

7.  Pending  Orders

7.1.  The  following  types  of  pending  orders  may  be  placed  in  the  Trading  Platform:

a.  “Buy  Stop”  –  an  Order  to  open  a  Long  Position  at  a  price  higher  than  the  price  at  the  time  the  Order  is  placed;

b.  “Sell  Stop”  –  an  Order  to  open  a  Short  Position  at  a  price  lower  than  the  price  at  the  time  the  Order  is  placed;

c.  “Buy  Limit”  –  an  Order  to  open  a  Long  Position  at  a  price  lower  than  the  price  at  the  time  the  Order  is  placed;

d.  “Sell  Limit”  –  an  Order  to  open  a  Short  Position  at  a  price  higher  than  the  price  at  the  time  the  Order  is  placed.

e.  “Stop  Loss”  –  an  Order  to  close  a  previously  opened  position  at  a  price  less  proDitable  for  the  Client  than  the  opening  price;

f.   “Take   ProDit”   –   an   Order   to   close   a   previously   opened   position   at   a   price  more   proDitable   for   the   Client   than   the  opening  price.

7.2.  The  Client  may  only  place,  modify  or  delete  pending  orders  within  the  trading  hours  for  the  relevant  instrument.  The  trading  hours   for   each   instrument   are   indicated   in   the   contract   speciDication.  Pending  orders  on   instruments  which   are  traded  24  hours  a  day  have  “GTC”  (“Good  Till  Cancelled”)  status  and  are  accepted  for  an  indeDinite  period.  Stop  Loss  and  Take   ProDit     pending   orders   for   closing   positions   on   all   instruments   have   “GTC”   status   (“Good   Till   Cancelled”)   and   are  accepted  for  an  indeDinite  period.

7.3.  To  give  an  Instruction  to  place  a  pending  order,  the  Client  shall  specify  the  following  required  parameters:  instrument;  order  type  (Buy  Stop,  Buy  Limit,  Sell  Stop,  or  Sell  Limit);  order  level.

7.4  In  addition  the  Client  may  also  set  the  following  optional  parameters:

a.  Stop  Loss  level  of  the  pending  order.  “0.0000”  means  that  Stop  Loss  has  not  been  placed  (or  has  been  deleted  if  it  was  placed  earlier);

b.  Take  ProDit  level  of  the  pending  order.  “0.0000”  means  that  Take  ProDit  has  not  been  placed  (or  has  been  deleted  if  it  was  placed  earlier);

7.5.  The  instruction  will  be  declined  if:  any  of  the  required  parameters  is  not  speciDied  or  is  incorrect;  any  of  the  optional  parameters  is  incorrect.

7.6.  To  give  an  instruction  to  place  a  Stop  Loss  or  Take  ProDit  pending  order,  the  Client  shall  specify  the  following  required  parameters:

a.  Number  of  the  open  position  for  which  these  orders  are  placed;

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b.  Stop  Loss  level.  “0.0000”  means  that  Stop  Loss  has  not  been  placed  (or  has  been  deleted  if  it  was  placed  earlier);

c.  Take  ProDit  level.  “0.0000”  means  that  Take  ProDit  has  not  been  placed  (or  has  been  deleted  if  it  was  placed  earlier).

7.7.   An   Instruction   to   place   an   Order   shall   be   deemed   executed   and   the   Order   shall   be   deemed   placed   once   the  corresponding  record  appears  in  the  Server  Log  File.  Each  Pending  Order  is  assigned  with  a  Ticker.

7.8.  An  Instruction  to  place  an  Order  shall  be  declined  by  the  Company  if  it  precedes  the  Dirst  Quote  for  this  Instrument  in  the  Trading  Platform  at  Market  Opening.  

7.9.  To  give  an  Instruction  to  modify  Pending  Order  parameters  ,  the  Client  shall  specify  the  following  required  parameters:

a.  unique  number;

b.  pending  order  level;

c.  Stop  Loss  level.  “0.0000”  means  that  Stop  Loss  has  not  been  placed  (or  has  been  deleted  if  it  was  placed  earlier).

d.  Take  ProDit  level.  “0.0000”  means  that  Take  ProDit  has  not  been  placed  (or  has  been  deleted  if  it  was  placed  earlier).

7.10.  To  give  an  Instruction  to  modify  Stop  Loss  and  Take  ProDit  Orders  on  an  Open  Position,   the  Client  shall  specify   the  following  required  parameters:

a.  unique  number;

b.  Stop  Loss  level.  “0.0000”  means  that  Stop  Loss  has  not  been  placed  (or  has  been  deleted  if  it  was  placed  earlier).

c.  Take  ProDit  level.  “0.0000”  means  that  Take  ProDit  has  not  been  placed  (or  has  been  deleted  if  it  was  placed  earlier).

7.11.  To  give  an  Instruction  to  delete  a  Pending  Order,  the  Client  shall  specify  its  Ticker.

7.12.  An  Instruction  to  modify  or  delete  an  Order  shall  be  deemed  executed  and  the  Order  shall  be  deemed  modiDied  or  deleted  once  the  corresponding  record  appears  in  the  Server  Log  File.

7.13.  An  Instruction  to  modify  or  delete  an  Order  shall  be  declined  by  the  Company  if   it  precedes  the  Dirst  Quote  for  this  Instrument  in  the  Trading  Platform  at  Market  Opening.

7.14.  Should  the  processing  of  an  Instruction  to  modify  or  delete  an  Order  be  completed  only  after  the  Order  is  placed  in  the  Queue  to  be  executed  in  accordance  with  clause  5.25.,  the  Company  shall  have  the  right  to  cancel  the  modiDication  or  deletion  of  the  Order.

7.15.  The  Order  will  be  placed  in  the  queue  to  be  executed  in  the  following  cases:

a.  A  Take  ProDit  on  an  Open  Long  Position  is  placed  in  the  Queue  to  be  executed  if  the  Bid  price  in  the  Quotes  Flow  becomes  equal  to  or  higher  than  the  Order  Level;

b.  A  Stop  Loss  on  an  Open  Long  Position   is  placed   in   the  Queue   to  be  executed   if   the  Bid  price   in   the  Quotes  Flow  becomes  equal  to  or  lower  than  the  Order  Level;

c.  A  Take  ProDit  on  an  Open  Short  Position  is  placed  in  the  Queue  to  be  executed  if  the  Ask  price  in  the  Quotes  Flow  becomes  equal  to  or  lower  than  the  Order  Level;

d.  A  Stop  Loss  on  an  Open  Short  Position   is  placed   in  the  Queue  to  be  executed   if   the  Ask  price   in  the  Quotes  Flow  becomes  equal  to  or  higher  than  the  Order  Level;

e.  A  Buy  Limit  is  placed  in  the  Queue  to  be  executed  if  the  Ask  price  in  the  Quotes  Flow  becomes  equal  to  or  lower  than  the  Order  Level;

f.  A  Sell  Limit  is  placed  in  the  Queue  to  be  executed  if  the  Bid  price  in  the  Quotes  Flow  becomes  equal  to  or  higher  than  the  Order  Level;

g.  A  Buy  Stop  is  placed  in  the  Queue  to  be  executed  if  the  Ask  price  in  the  Quotes  Flow  becomes  equal  to  or  higher  than  the  Order  Level;

h.  A  Sell  Stop  is  placed  in  the  Queue  to  be  executed  if  the  Bid  price  in  the  Quotes  Flow  becomes  equal  to  or  lower  than  the  Order  Level.

7.16.  Once  a  request  to  execute  a  pending  order  is  received,  the  server  automatically  checks  whether  the  free  margin  on  the  

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trading  account  is  sufDicient  to  open  the  position:  if  free  funds  is  not  sufDicient  to  execute  the  pending  order,  the  order  will  be  canceled.  Order  executions  will  be  accompanied  by  a  corresponding  record   in  the  server   log   Dile.  An  order   is  deemed  executed  once  the  corresponding  record  appears  in  the  server  log  Dile.

7.17.  Buy  Limit,  Sell  Limit  and  Take  ProDit  orders  may  executed  by  the  Company  at   the  stated price or at the best price available at the moment of execution. In the case of insufficient liquidity on the order level, Buy Stop, Sell Stop и Stop Loss orders may be executed by the Company at the price available at the moment of execution. The Client  consents  that  the  price  at  which  the  order  is  executed  may  differ  from  the  order  level.

8.  Stop  Out

8.1.  The  Company  is  entitled  to  involuntarily  close  the  Client’s  Open  Positions  without  the  consent  of  the  Client  or  any  prior  notice  if  the  level  of  Equity  in  relation  to  the  Margin  on  the  trading  account  breaches  the  Stop  Out  level.  The  Stop  Out  level  is  indicated  on  the  Company’s  website.

8.2.  The  Client  agrees  that  the  price  at  which  the  Order  is  executed  may  be  different  from  the  Quote  at  which  the  Stop  Out  Instruction  was  generated.  A  forced  close  of  a  position  is  accompanied  by  a  corresponding  note  in  the  “Log  File”  marked  as  “Stop-­‐Out.”

8.3.  Should  the  Client  have  several  Open  Positions,  the  Dirst  position  to  be  placed  in  the  Queue  for  involuntary  closure  is  the  position  with  the  highest  Floating  Loss.  Should  the  execution  of  Stop  Out  result  in  negative  Equity  on  the  Client’s  Trading  Account,  the  Client  shall  bear  full  responsibility  for  such  loss  and  shall  undertake  to  pay  off  immediately  a  full  loss  amount.

8.4.  The  Company  shall  have  the  right  to  forcefully  close  any  Open  Positions  of  the  Client  without  prior  notiDication  should  it  be  required  when  handling  a  Dispute.

9.  Copying  Transactions  and  Rendering  Provider  Services

9.1  Any  of  the  public  accounts,  both  real  and  demo-­‐accounts,  may  be  the  object  of  copying  for  any  of  the  registered  users.  The  copy  tools  are  selected  by  the  user,  who  carries  out  copying.

9.2  Copying  may  be  carried  out  using  a  multiplier,  alongside  with  setting  restrictions  on  use  of  margin.  The  copying  process  may  include  reverse  copy  and  execution  of  transactions  opposite  to  the  copy  source  by  setting  the  relevant  parameters.

9.3  Copying  each  transaction  is  carried  out  from  the  moment  of  opening  a  position  by  the  client  being  a  provider,  up  to  the  moment   of   closing   a   transaction   by   the   provider,   not   including   copying   orders   for   these   transactions.   The   Client   who  carries  out  copying  may  independently  place  orders  for  open  transactions  being  copied,  limiting  losses  by  stop-­‐loss  order  or  anticipated  proDits  by  take-­‐proDit  order,  which  may  be  different  from  orders,  placed  by  the  transaction  provider.  Whereat  the  transaction  shall  be  closed  by  condition,  occurred  earlier.  The  user  may  independently  at  any  time  close  transactions,  opened  through  copying.  

9.4  For  copying  transactions,  the  user  shall  pay  a  fee  in  the  amount  of  one  item  from  each  transaction,  when  the  position  is  closed.  

9.5  The  provider  for  each  copy  of    its  transactions  on  the  real  accounts  receives  remuneration  in  the  amount  of  0.9  items  for  the   full   transaction   if   the  copy   is  made  on   the   real  account  and  0.4   items   if   the  copy   is  made  on   the  demo  account.  For  incomplete  transaction  (only  open  positions)  half  remuneration  shall  be  paid.

9.6  The  fees  and  remunerations  are  displayed  in  the  transaction  parameters  and  trade  statistics.

9.7  Disconnection  as  well  as  connection  to  transactions  providers  is  carried  by  the  Client  on    its  own  at  any  time.

10.  Communications

10.1.   In  order   to  communicate  with   the  Client,   the  Company  may  use  email;   facsimile   transmission;   telephone;  post;   the  Company’s  website.  The  Company  will  use  Client   contact  details  as   speciDied  when  opening  an  account.  The  Client   shall  agree  to  accept  any  correspondence  from  the  Company  at  any  time.

10.2.  Any  communications  sent  to  the  Client  (documents,  notices,  conDirmations,  statements  etc.)  are  deemed  received  by  the  Client:

a.  if  sent  by  email,  within  one  hour  after  emailing  it;

b.  if  sent  by  Trading  Platform  internal  mail,  immediately  after  sending  it;

c.  if  by  telephone,  then  once  the  telephone  conversation  has  been  Dinished;

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d.  if  sent  by  post,  seven  calendar  days  after  posting  it;  if  posted  on  the  Company  Webpage,  within  one  hour  after  it  has  been  posted.

10.3.  The  Client  shall  notify  the  Company  immediately  of  any  change  in  the  Client's  contact  details.

10.4.   The   Client   acknowledges   that   any   telephone   conversation   between   the   Client   and   the   Company  may   be   recorded  magnetically  or  electronically.  Such  recordings  shall  be  and  will  remain  the  sole  property  of  the  Company  and  constitute  evidence  of  the  Client’s  Instructions.

10.5  The  Client  consents  that  the  Company  may  provide  these  records  to  the  Court,  regulatory  institution  or  governmental  body.

11.  Procedure  for  Dispute  Resolution

11.1.  Should  any  Dispute  arise  where  the  Client  reasonably  believes  that  the  Company,  as  a  result  of  any  action  or  failure  to  act,  breaches  one  or  more  terms  of  these  Regulations,  the  Client  shall  have  the  right  to  lodge  a  complaint  with  the  Company.  Complaints  should  be  received  by  the  Company  within  two  Business  Days  of  the  grievance  arising.

11.2.  A  complaint  must  include:

1.  the  Client’s  name  and  surname;

2.  the  Client’s  login  to  the  Trading  Platform;

3.  the  date  and  time  of  the  complaint’s  origin  (Trading  Platform  time);

4.  Tickers  of  all  disputed  positions  and/or  Pending  Orders;

5.  a  description  of  the  Dispute,  supported  by  reference  to  clause/clauses  of  these  Regulations  that  were  breached.

11.3.  The  complaint  must  not  include:  emotional  appraisal  of  the  Dispute;  offensive  language;  obscenities  or  expletives.

11.4.  The  Server  Log  File  shall  be  the  main  source  of  information  in  the  case  of  any  Dispute.  Information  from  the  Server  Log  File  has  absolute  priority  over  all  other  arguments  in  consideration  of  the  Dispute,  including  the  Client    Web  Terminal  Log   File,   as   the   Client   Web   Terminal   Log   File   does   not   register   every   stage   in   the   execution   of   Client   Instructions   or  Requests.  Should  there  be  no  relevant  record  in  the  Server  Log  File  supporting  the  Client’s  grounds  for  the  complaint,  an  argument  referencing  the  existence  of  such  a  record  shall  be  considered  invalid.

11.5.  The  Company  may  resolve  all  Disputes  by:

a.  crediting/debiting  compensation  to/from  the  Client’s  Trading  Account;

b.  reopening  erroneously  Closed  Positions;

c.  deleting  erroneously  Opened  Positions  or  placed  Orders.

11.6  Dispute  resolution  shall  be  at  the  sole  discretion  of  the  Company,  who  in  each  case  shall  have  the  right  to  choose  one  of  the  methods  described  above.

11.7  Disputes  not  covered  under  these  Regulations  shall  be  resolved  in  accordance  with  common  market  practice  and  the  Company’s  judgment  on  a  fair  resolution  of  the  Dispute.

11.8.  The  Company  shall  not  be  liable  to  the  Client  if,  for  any  reason,  the  Client  has  received  less  proDit  than  the  Client  had  hoped   for   or   has   incurred   a   loss   as   a   result   of   an   uncompleted   action  which   the   Client   had   intended   to   complete.   The  Company   shall   not   indemnify   the   Client   for   any   circumstantial   or   non-­‐pecuniary   damage   (including   emotional   distress  etc.).

11.9.   The   Compliance   Department   shall   consider   Client’s   complaint   as   soon   as   reasonably   practicable,   but   in   any   case,  within  Dive  Business  Days  after  the  grievance  has  arisen.  In  some  situations,  the  complaint  consideration  process  may  be  extended.

11.11  The  Client  acknowledges  not  being  permitted  to  lodge  a  complaint  concerning  their  inability  to  manage  the  disputed  position  while  the  position  is  being  reviewed  and  steps  taken  towards  its  resolution.11.12  The  Client   acknowledges   that   the   Company  will   not   notify   the   Client   that   the  Dispute   has   been   resolved   and   the  position  has  been  reopened  and  the  Client  will  be  responsible  for  all  the  risks  in  this  respect.11.13.  If  the  Client  has  been  notiDied  of  routine  maintenance  on  the  Server  in  advance  by  Trading  Platform  internal  mail  or  any  other  method,  complaints   Diled  concerning  any  unexecuted   Instructions  given  during  such  maintenance  shall  not  be  

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accepted.  The  fact  that  the  Client  did  not  receive  a  notiDication  shall  not  constitute  grounds  for  a  complaint.

11.14.   No   Client   complaints   will   be   accepted   in   respect   of   the   cancellation   of   Dinancial   results   from   deals   made   using  temporary  excess  Free  Margin  on  the  Trading  Account  gained  as  a  result  of  a  proDitable  position  (subsequently  cancelled  by  the  Company)  opened  at  an  Error  Quote  (Spike)  or  at  a  Quote  received  as  a  result  of  a  Manifest  Error.

11.15.  Any   references  made  by   the  Client   to  Quotes  of   other   companies  or   informational   systems  during   the  process  of  reviewing  the  Dispute  are  irrelevant  and  shall  not  be  taken  into  account.

11.16.  In  accordance  with  these  Regulations  both  the  Client  and  the  Company  have  the  right  to  launch  an  inquiry  or  resolve  a  dispute.

TRADERGLOBAL  LTD  

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Annex  2

Regulations  on  Non-­‐Trading  Operations

1. General  Terms

1.1.  These  Regulations  on  Non-­‐Trading  Operations  have  been  developed  within  the  framework  of  International  cooperation  measures   aimed   to   Dight   against   Dinancial   irregularities,   expose   and   prevent   law   violations,   and   set   principles   for  performing  non-­‐trading  operations  on  a  Client’s  Account  with  TraderGlobal  LTD  (hereinafter  referred  to  as  “Company").

1.2.   The   Financial   Monitoring   Department   (hereinafter   referred   to   as   “Department”)   will   exercise   control   over   the  implementation  of  these  Regulations  within  the  Company.

1.3.  The  Client  shall  undertake  the  following  obligations:

13.1  To  comply  with  legal  standards  aimed  to  combat  trafDicking,  money  laundering  and  legalization  of  money,  obtained  by  illegal  means,  including  international.

1.3.2  To  exclude  a  direct  or  indirect  aiding  illegal  Dinancial  activities,  the  conduct  of  Dinancial  machinations,  as  well  as  other  actions,  which  are  contrary  to  international  law  and  legal  norms.

1.3.3  Not  to  allow  in  its  actions  on  Account  Management  page  any  action,  the  implementation  of  which  may  cause  direct  or  indirect  damage  to  combating  money-­‐laundering  and  legalization  of  money  obtained  by  illegal  means.

1.3.4   To   guarantee   the   legal   source,   lawful   possession   and   right   to   use   the   funds   being   transferred   to   the   Company’s  Accounts  (hereinafter  referred  to  as  “Client  Account”,  “Client’s  Accounts").

1.4.  The  Company  reserves  the  right  to  investigate  the  nature  of  any  suspicious  non-­‐trading  operations,  whereupon  such  operations  will  be  suspended  until  the  reasons  for  their  occurrence  are  clariDied  and  the  investigation  is  completed.

1.5.  During  the  course  of  an  investigation,  in  accordance  with  clause  1.4.  of  these  Regulations,  the  Department  shall  have  the   right   to   request   that   the   Client   provide   proof   of   identity,   payment   and   other   documents   conDirming   the   lawful  possession  and  legal  source  of  the  funds.

1.6.  If  suspicious  non-­‐trading  operations  should  be  exposed,  the  Company  shall  have  the  right  to:

• refuse  to  perform  these  operations;• limit  fund  withdrawal  from  the  Client’s  Account  through  any  method  at  the  Company’s  discretion;• return  any  funds  deposited  earlier  from  the  Client’s  Account  to  any  requisites  from  which  the  deposit  was  made  to  

this  account;• write   off   any   indemniDied   commissions   or   bonuses   owed   to   the   Client   for   non-­‐trading   operations,   charges   for  

account  management;• terminate  relations  with  the  Client;• to  close  open  positions  of  the  Client  recording  the  Dinancial  result;• to  lock  access  to  Account  Management  page  until  entire  elimination  of  the  circumstances  that  made  the  operation  

look  suspicious.1.7.   Refusal   to   perform   suspicious   non-­‐trading   operations   or   termination   of   relations   with   the   Client   as   a   result   of  suspicious   non-­‐trading   operations   performed   by   the   Client   shall   not   warrant   the   imposition   of   civil   liability   upon   the  Company  for  a  breach  of  concluded  agreements.

1.8.  The  Company  shall  have  the  right  to  amend  at  its  sole  discretion  the  terms  of  these  Regulations  at  any  time  giving  the  Client  3  (three)  business  days  prior  notiDication  in  one  or  more  of  the  ways  described  in  clause  3.1  of  these  Regulations.  Such  amendments  will  become  effective  on  the  date  speciDied  in  the  notiDication.

1.9.  These  Regulations  are  transparent  and  are  an  integral  part  of  any  agreement  concluded  between  the  Company  and  the  Client.

1.10.In  the  case  that  certain  clauses  of  these  Regulations  do  not  correspond  to  certain  clauses  of  the  Client  Agreement  or  the   corresponding   Regulations,   the   clauses   of   these   Regulations   shall   prevail.   This   circumstance   shall   not   render   other  terms  of  the  aforementioned  documents  invalid.

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2. Detection  Criteria  and  Characteristics  of  Suspicious  Non-­‐Trading  Operations.

2.1.  The  Department  can  declare  a  non-­‐trading  operation  suspicious  in  the  event  of:

• exposure  of  abuse  of  transfers  (deposit  and  (or)  withdrawal  operations)  without  completing  trading  operations  on  the  trading  account;

• revelation  of  unusual  nature  of  operations  that  do  not  have  obvious  economic  substance  or  obvious  legal  purpose;• revelation  of  circumstances  implying  that  the  operations  are  performed  for  the  purpose  of  money  laundering  or  

Dinancing  terrorism;• failure   of   the   Client   to   provide   identiDication   information,   submission   of   inaccurate   information   and/or   the  

impossibility  to  contact  the  Client  at  the  addresses  and  telephone  numbers  speciDied;• submission  of  false  or  invalid  documents;

2.2.  The  operations  speciDied  shall  be  detected  by  subjective  evaluation  of  Department  employees  through  a  daily  analysis  of  non-­‐trading  operations.

2.3.  The  criteria  for  detection  and  characteristics  of  suspicious  non-­‐trading  operations  speciDied  in  clause  2.1.  are  neither  mandatory  nor  comprehensive.  The  Department  can  declare  a  non-­‐trading  operation  suspicious  on  the  basis  of  analysis  of  the   nature   of   a   non-­‐trading   operation,   its   components,   attending   circumstances   and   interaction   with   the   Client   or   the  Client’s  representative.

2.4.  In  the  case  that  suspicious  non-­‐trading  operations  are  exposed,  the  decision  made  regarding  further  actions  in  relation  to  the  Client  and  non-­‐trading  operations  shall  be  at  the  sole  discretion  of  the  Department.

3. Communications

3.1.  In  order  to  communicate  with  the  Client,  the  Company  may  use:

a.  email;

b.  facsimile  transmission;

c.  telephone;

d.  post;

e.  news  in  the  “Company  News”  section  on  the  Company’s  website;

f.  notiDications  in  the  Account  Management  page.

3.2.   For   operative   communication   with   the   Client   the   Company   will   use   the   Client's   contact   details,   speciDied   when  registering  or  updated  in  accordance  with  clause  3.4  of  these  Regulations.  The  Client  shall  agree  to  accept  any  notiDications  from  the  Company  at  any  time.

3.3.  Any  communications  sent  to  the  Client  (documents,  notiDications,  conDirmations,  news,  statements,  etc.)  are  deemed  to  be  received  by  the  Client:

a.  if  sent  by  email,  within  1  (one)  hour  after  emailing  it;

b.  if  sent  by  fax,  at  the  completion  of  transmission;

c.  if  by  telephone,  once  the  telephone  conversation  has  been  Dinished;

d.  if  sent  by  post,  7  (seven)  calendar  days  after  posting  it;

e.  if  posted  on  the  “Company  News”  webpage,  immediately  after  the  news  is  published;

f.  if  on  Account  Management  page,  immediately  after  the  notiDication  is  published.

3.4.  The  Client  shall  notify  the  Company  immediately  of  any  change  in  the  Client's  contact  details  either  by  updating  the  information  in  Account  Management  page  or  through  any  other  method  offered  by  the  Company.

3.5.   The   Client   understands   and   accepts   that   the   Company   reserves   the   right   to   terminate   relations   with   the   Client  

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unilaterally  shall  the  Client  behave  inappropriately  in  communications  with  a  Company  employee.

3.6.   Every   non-­‐trading   operation   of   a   Client   shall   be   conDirmed   by   a   log   in   the   “Payment   History”   on   the   Account  Management  page.  If  the  Client  has  reason  to  believe  that  the  log  is  inconsistent,  the  Client  shall  have  the  right  to  lodge  a  complaint  in  accordance  with  clause  9  of  these  Regulations.

3.7.  If  the  Client  has  reason  to  believe  that  there  has  been  a  mistake  in  their  own  favor  in  the  log,  the  Client  is  obligated  to  inform  the  Company  Payments  Department  (hereinafter  referred  to  as  the  “Payments  Department”)  about  the  mistake  as  soon  as  possible  using  the  contact  information  provided  on  the  “Contacts”  page  of  the  Company  website.

4. Depositing  Funds  to  the  Client's  Account.

4.1.  Transfer  of  funds  to  the  Company  Account  shall  meet  the  requirements  and  take  into  account  restrictions  established  by  the  laws  in  force  and  other  legal  acts  of  countries  within  the  jurisdiction  of  which  the  fund  transfer  takes  place.

4.2  The  Client  may  only  be  rendered  Company  services  at  the  expense  of  funds  available  on  the  Client’s  Account.  Funds  can  be  deposited  to  the  Client  Account  by  transferring  the  funds  to  the  Company  Accounts  or  to  accounts  of  Agents  authorized  by  the  Company.  The  list  of  authorized  Agents  and  their  banking  details  are  located  on  Account  Management  page.

4.3  The  Client   is  obliged  to  check  the  Company’s  bank  details   in   the  Personal  Area  before  each  transfer.  The  Client  shall  bear  a  sole  responsibility   for  correctness  of  payments   transferred  by  him/her,   including   from  the  moment  of  publishing  such  details  on  the  Company's  website,  in  the  case  the  payment  was  made  according  to  stale  data.

4.3.  The  Company  will  credit  the  sum  deposited  to  the  Company  Account  to  the  Client’s  Account.  The  Client  understands  and  accepts  that  any  commissions  or  other  charges,   i.e.  commissions  and  other  charges  (in  accordance  with  the  table  of  charges)   of   the   paying   banks,   correspondent   banks,   electronic   payment   systems   or   processing   centers   involved   in   the  transfer  of  funds,  incurred  by  the  funds  transfer  method  selected  by  the  Client  shall  be  at  the  Client’s  expense.

4.4.  Funds  shall  be  credited  to  the  Client’s  Account  in  the  deposit  currency,  regardless  of  the  currency  in  which  the  transfer  is  made.  If  the  transfer  currency  differs  from  the  deposit  currency,  the  transfer  amount  shall  be  converted  into  the  deposit  currency  using  the  exchange  rate  as  published  in  Account  Management  page  at  the  moment  the  funds  are  credited  to  the  Company’s  account.

4.5.  Currencies  accepted  by  the  Company  for  credit  to  the  Client’s  Account,  dependent  on  the  deposit  currency  and  Deposit  method,  are  indicated  on  Account  Management  page.

4.6.  Exchange  rates  and  fees,  as  well  as  other  charges  for  each  fund  deposit  method,  are  published  on  Account  Management  page  and  on  the  website  and  are  subject  to  change  by  the  Company.

4.7.   The   Company   shall   have   the   right   to   impose   restrictions   on  minimum  and  maximum  deposit,   differentiated   by   the  deposit  method  and  transfer  currency.

4.8.   The  Company   shall   be   obliged   to  not   charge   any   additional   commission   for   crediting   funds   to   the  Client’s  Account,  except  for  the  commissions  and  other  expenses  described  in  these  Regulations.

4.9.  Funds,  not  related  to  compensation  payments,  will  be  credited  to  the  Client’s  Account  if:

a.  funds,  transferred  by  the  Client,  are  credited  to  the  Company  Account  speciDied  on  Account  Management  page  in  the  “Company  Details”  section;

b.  funds  are  transferred  to  the  Client’s  Account  from  another  Account  the  Client  has  open  with  the  Company;

c.  funds  which  had  been  transferred  to  the  Client  are  returned  to  the  Company  Account  and  the  Company  is  unable  to  contact  the  Client  in  order  to  resolve  the  problem  and  resend  the  funds.

4.10.  Unless  directly  related   to  compensation  payments,   funds  shall  be  credited   to   the  Client’s  Account  on   the  basis  of  a  Deposit  NotiDication   (hereinafter   referred   to   as   the   “NotiDication”).   The  NotiDication   shall   be   considered   accepted  by   the  Company  if  it  is  displayed  in  the  “Payment  History”  of  Account  Management  page  and  in  the  Company’s  records  of  client  requests.

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4.11   Funds   shall   be   credited   to   the   Client’s  Account  within   1   (one)   transaction  day,   but   no   later   than   at   the   end   of   the  transaction  day  after  the  day  funds  were  credited  to  the  Company  Account.

4.12.  If  funds  sent  through  bank  transfer  have  not  been  credited  to  the  Client’s  Account  within  5  (Dive)  business  days,  the  Client  shall  have  the  right  to  request  that  the  Company  make  a  bank  inquiry  on  the  transfer.  The  Client  understands  that  the  bank   inquiry   may   involve   paying   commission   (in   accordance   with   tariffs   of   the   bank),   which   shall   be   at   the   Client’s  expense.   The   payment   method   for   such   expenses   shall   be   determined   on   an   individual   basis   and   may   be   carried   out  through  transferring  the  necessary  amount  to  the  Company  Account  or  by  deducting  the  amount  from  the  Client’s  Account.

4.14.   To   make   an   inquiry   on   a   bank   transfer,   the   Client   shall   make   a   request   in   accordance   with   clause   9   of   these  Regulations  and  provide  the  Payments  Department  with  the  following  documents:

a.  for  an  inquiry  on  a  bank  transfer  in  currency  other  than  RUR:  a  SWIFT  copy  conDirming  the  bank  transfer’s  execution;

b.  for  an  inquiry  on  a  RUR  bank  transfer:  a  copy  of  the  payment  order,  conDirming  the  bank  transfer’s  execution  in  the  currency  of  the  Russian  Federation,  provided  by  the  bank.

4.15.  If  funds  sent  by  an  electronic  transfer  or  by  Bank  Plastic  Card  via  the  Processing  Center  are  not  credited  to  the  Client’s  Account  within  2  (two)  transaction  days,  the  Client  shall  have  the  right  to  request  that  the  Company  make  a  bank  inquiry  on  the  transfer.  The  Client  understands  that  the  bank  inquiry  may  involve  paying  commission  (in  accordance  with  tariffs  of  the   bank),   which   shall   be   at   the   Client’s   expense.   The   payment   method   for   such   expenses   shall   be   determined   on   an  individual  basis  and  may  be  carried  out  by  transferring  the  necessary  amount  to  the  Company  Account  or  by  deducting  the  amount  from  the  Client’s  Account.

4.16.To  make  an  inquiry  on  an  electronic  transfer  or  a  Bank  Plastic  Card  transfer  via  the  Processing  Center,  the  Client  shall  make  a  request  in  accordance  with  clause  9  of  these  Regulations  and  provide  the  Payments  Department  with  the  following  documents:

a)  for  an  inquiry  on  an  electronic  transfer:  a  screenshot  of  the  transfer  or  payment  notiDication  in  the  payment  system,  conDirming  the  fact  of  the  transfer  to  the  Company  Account;

b)   for  an   inquiry  on  a  Bank  Plastic  Card  transfer  via   the  Processing  Center:  proof  of   identity  and  a  copy  of   the  Bank  Plastic  card.

4.17  The  Client  may  only  carry  out  a  bank  transfer  to  the  Company  Account  speciDied  on  Account  Management  Page  only  from  the    Client’s    own    bank    account  or    may    execute     the    payment    on       its    own    behalf  (without  opening  a  bank  account).  The    Client  may  make  an    electronic     transfer     to     the    Company    Account     from    the  Client’s    own  electronic    account    or    from    the    electronic    account    of    the    Client’s  Authorized  Person.

4.18   The   Company   shall   have   the   right   to   deny   the   deposit   of   funds   transferred   to   the   Company   Bank   Account   if   the  purpose  of  payment  different   from  the  data  speciDied  on  the  Account  Management  page.   In   this  case,   the  Company  shall  return  the  funds  back  to  the  bank  account  from  which  they  have  been  transferred.  All  costs  incurred  by  returning  the  funds  shall  be  at  the  Client’s  expense.

4.19  In  the  case  the  transfer  was  made  from  the  bank  plastic  card  of  the  third  party  the  Company  shall  have  the  right  to  request  documents  conDirming  the  third  party  consent  to  execute  the  operation  of  depositing  the  Client's  account,  proof  of  identity  of  the  third  party,  and  the  scanned  image  of  the  plastic  card.  CVV2/cvc2  and  digits  should  be  hidden  excluding  Dirst  six   and   last   four   digits.   In   the   case   these   documents   are   not   provided   or   the   Company   has   grounds   to   consider   these  documents  invalid,  the  Company  shall  have  the  right  to  return  the  payment  to  the  account  from  which  it  was  made.

4.20   The   Client   understands   and   accepts   that   the   Company   shall   not   bear   any   responsibility   for   the   time   required   to  execute  an  electronic  transfer  or  for  circumstances  resulting  in  technical  failure  when  making  a  transfer  which  occur  not  at  the  fault  of  the  Company.

4.20  The   Company   credits   to   the   Client's   account   a   sum  deposited   to   the   Client's   Account.   The   Client   understands   and  

accepts   that  any  commissions  or  other  charges  associated  with   the   transfer  method  chosen  by   the  Client  shall  be  at   the  Client’s  expense.

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5. Withdrawal  of  Funds  from  the  Client’s  Account

5.1.  The  Client  shall  have  the  right  to  withdraw  funds  from  the  Client’s  Account  at  any  time  by  sending  the  Company  the  “Withdrawal  Request”  or  the  “Internal  Fund  Transfer  Request”,  to  another  account  belonging  to  the  Client,  containing  the  Client's   instruction   to   withdraw   funds   from   the   Client’s   Account   or   an   instruction   to   transfer   funds   to   another   of   the  Client’s  Accounts  with  the  Company,  and  fulDilling  the  following  requirements:

a.  the  instruction  is  executed  solely  within  the  limits  of  the  free  margin  on  the  Client’s  Account  at  the  moment  of  order  execution   in   accordance   with   charges   determined   by   the   Company   for   account   management.   The   execution   of   an  instruction  on  different  types  of  Client  Accounts  open  within  the  company  is  carried  out  within  the  limits  of  the  Client’s  Account   balance.   If   the   sum   the   Client   wants   to   withdraw   (including   commissions   and   other   charges   under   these  Regulations  for  payment  execution)  exceeds  the  size  of  the  free  margin  on  the  Client's  trading  Account  or  the  balance  on   other   types   of   Accounts   the   Client   has   open   in   the   Company,   the   Company   shall   have   the   right   to   decline   this  instruction  explaining  the  reason  for  declination;

b.   the  Client's   instructions   for   fund  withdrawal   from  an  Account   shall  meet   the   requirements   and   take   into  account  restrictions  established  by  the  laws  in  force  and  other  legal  acts  of  countries  within  the  jurisdiction  of  which  the  fund  transfer  takes  place.

The  Client’s  instructions  for  fund  withdrawal  from  the  Client’s  Account  should  be  in  accordance  with  the  requirements  and  heed  the  restrictions  set  out  in  these  Regulations  and  all  other  documents  signed  between  the  Client  and  the  Company.

5.2.  Execution  of  a  “Withdrawal  Request”  to  the  Client’s  External  Account  may  be  carried  out  by  an  Agent  authorized  by  the  Company.  A  list  of  authorized  Agents  shall  be  placed  in  Personal  Area.

5.3.  The  Client  shall   Dill  out   the  “Withdrawal  Request”  or  the  “Internal  Fund  Transfer  Request”   to  another  account  of   the  Client   in   the   deposit   currency.   If   the   deposit   currency   differs   from   the   transfer   currency,   the   transfer   amount   shall   be  converted  into  the  transfer  currency  using  the  exchange  rate  as  published  on  Account  Management  page  at  the  moment  the  funds  are  debited  from  the  client’s  account.

5.4.  Currencies  available  for  transfer  to  the  Client's  External  Account,  dependent  on  the  deposit  currency  and  withdrawal  method,  are  indicated  on  Account  Management  page.

5.5.   Exchange   rates   and   fees,   as   well   as   other   charges   for   each   fund   withdrawal   method,   are   published   on   Account  Management  page  and  on  the  Company’s  website  and  are  subject  to  change  by  the  Company  at  any  time.

5.6.  The  Company  shall  have  the  right  to  impose  restrictions  on  minimum  and  maximum  withdrawal,  differentiated  by  the  withdrawal   method   and   transfer   currency.   These   restrictions   shall   be   published   on   Account   Management   page   in   the  Client’s  Personal  Area.

5.7.   The   Client   understands   and   accepts   that   any   commissions   or   other   charges   (in   accordance   with   tariffs   of   bank,  payment   systems,   processing   centers)   associated  with   the   transfer  method   chosen   by   the   Client   shall   be   at   the   Client’s  expense.

5.8.   The   Company   shall   be   obliged   to   not   charge   any   additional   commission   for   withdrawing   funds   from   the   Client’s  Account,  except  for  the  commissions  and  other  expenses  described  in  these  Regulations.

5.9.   Funds   shall   be   withdrawn   from   the   Client's   Account   once   the   Company   receives   the   “Withdrawal   Request”   or   the  “Internal  Fund  Transfer  Request”  to  another  account  belonging  to  the  Client.

5.10.An  instruction  shall  be  considered  accepted  by  the  Company  if  it  was  Dilled  out  on  Account  Management  page  and  is  displayed  in  the  “Payment  History”  of  Account  Management  page  and  in  the  Company’s  records  of  client  requests.

5.11.Instructions  Dilled  out  in  any  other  way  than  speciDied  in  clause  5.10.  shall  not  be  executed  by  the  Company.

5.12.Funds   shall   be  withdrawn   from   the   Client's   Account  within   1   (one)   business   day   but   no   later   than   the   end   of   the  transaction  day  after  the  day  the  “Instruction  to  Withdraw  Funds”  is  received.

5.13.If  funds  sent  through  bank  transfer  have  not  been  credited  to  the  Client’s  Account  within  5  (Dive)  business  days,  to  the  WebMoney,  QIWI,  YandexMoney  accounts  or  to  the  bank  plastic  card  account  within  2  (two)  days,  the  Client  shall  have  the  

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right   to   request   that   the   Company   make   a   bank   inquiry   on   the   transfer.   The   Company   may   provide   the   Client   with   a  document  to  conDirm  the  transfer  of  funds:

• for   an   inquiry   on   a   bank   transfer   in   currency   other   than   RUR:   a   SWIFT   copy   conDirming   the   bank   transfer’s  execution;

• for  an  inquiry  on  a  RUR  bank  transfer:  a  copy  of  the  payment  order,  conDirming  the  bank  transfer’s  execution  in  the  currency  of  the  Russian  Federation.

• for  an  inquiry  on  transfer  by  bank  card:  a  screenshot  conDirming  the  transfer  of  funds  to  the  Client's  Account.

5.15.The   Client   understands   that   the   bank   inquiry   and   request   for   documents   may   involve   paying   commission,   in  accordance  with  the  tariffs  of  the  paying  bank,  chosen  by  the  Client  to  execute  funds  transfer,  which  shall  be  at  the  Client’s  expense.   The   payment   method   for   such   expenses   shall   be   determined   on   an   individual   basis   and   may   be   carried   out  through  transferring  the  necessary  amount  to  the  Company  Account  or  by  deducting  the  amount  from  the  Client’s  Account.

5.16.If  a  Company  employee  should  make  a  mistake  when  carrying  out  a  transfer,  which  results  in  funds  not  being  credited  to  the  Client’s  External  Account,  the  sum  of  the  request  shall  be  indemniDied  to  the  Client  at  the  Company’s  expense.

5.17.If   the   Client   should   make   a   mistake   when   Dilling   out   the   “Withdrawal   Request”,   which   results   in   funds   not   being  credited  to  the  Client’s  External  Account,  the  sum  of  the  request  shall  not  be  indemniDied  to  the  Client.

6. Usage  of  the  Account  Management  Page

6.1.  The  Client  agrees  with  the  clauses  of  these  Regulations  concerning  usage  of  Account  Management  page.

6.2.   When   registering   on   the   Company   website,   the   Client   shall   provide   accurate   and   valid   information   to   identify  themselves  in  accordance  with  the  requirements  of  the  Client  Registration  Form  on  the  Company  website.

6.3.  After  successfully  registering  on  the  Company  website,  the  Client  shall  open  a  Transitory  Account  to  carry  out  advance  payments  on  Company  services.

6.4.  The  Client  shall  inform  the  Company  about  changes  in  identiDication  information  in  due  time.

6.5.  To  identify  the  Client,  the  Company  shall  have  the  right  to  request  proof  of  identity  at  any  time  from  the  moment  the  Client  registers.  The  Company  reserves  the  right  to  suspend  execution  of  non-­‐trading  operations  on  the  Client’s  Account  if  it  is  discovered  that  the  Client’s  identiDication  information  is  incorrect  or  false,  as  well  as  in  the  case  that  the  Client  does  not  provide  the  required  documents.

6.6.  Account  Management  page  is  password-­‐protected.

6.6.1.  The  Client  conDirms  and  agrees  that  Account  Management  page  is  password-­‐protected.

6.6.2.  The  Client  shall  take  full  responsibility  for  the  security  of  their  password  and  its  protection  from  unauthorized  access  by  third  parties.

6.6.3.   All   instructions   completed   through   Account  Management   page   after   entering   the   password   are   considered   to   be  executed  by  the  Client.

6.6.4.  Any  party  who  has  gained  access  to  Account  Management  page  by  entering  the  password  shall  be  considered  to  be  the  Client.

6.6.5.  The  Company  shall  not  be  responsible  for  any  losses  endured  by  the  theft,  loss  or  disclosure  of  the  password  to  third  parties.

6.7.   The   Client   shall   have   the   right   to   change   the   password   to   Account   Management   page   individually   or   follow   the  password  recovery  procedure.

6.8.   The   Client   will   see   in   successive   order   the   following   request   statuses   on   Account   Management   page   once   a   Fund  Deposit  NotiDication  has  been  sent:

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a.  The  “Processing”  status  means  that  the  funds  have  been  transferred  to  the  Company  Account;

b.  The  “Funds  deposited  to  account”  status  means  that  the  funds  have  been  deposited  to  the  Client’s  Account.

6.9.   The   Client   will   see   in   successive   order   the   following   request   statuses   on   Account   Management   page   once   an  “Withdrawal  Request”  or  an  “Internal  Fund  Transfer  Request”  is  sent:

a.  The  “Processing”  status  means  that  the  instruction  has  been  received  by  the  Company;

b.  “Funds  sent”  status  means  that  the  funds  have  been  transferred  to  the  Client’s  External  Account  that  was  speciDied  in  the  instruction;

c.  The  “Denied”  status  means  that  the  instruction  has  been  denied  by  the  Company.  The  reason  the  instruction  has  been  refused  is  in  the  comments  to  the  instruction.

6.10.The  “Fund  Deposit  NotiDication”,  “Withdrawal  Request”  and  “Internal  Fund  Transfer  Request”,  which  are  Dilled  out  on  Account  Management  page,  may  be  changed  or  canceled  by  the  Client  before  they  are  executed.

6.11.The  “Fund  Deposit  NotiDication”,  “Withdrawal  Request”  and  “Internal  Fund  Transfer  Request”,  which  are  Dilled  out  in  Account  Management  page,  may  be  denied  by  Company  employees,  specifying  the  reason  for  refusal.

7. Inquiries  and  Dispute  Resolution

7.1.  If  any  dispute  should  arise,  the  Client  shall  have  the  right  to  lodge  a  complaint  with  the  Company  or  send  a  request  for  an   inquiry.   Complaints   and   requests   should   be   received  by   the   Company  within   5   (Dive)   business   days   of   the   grievance  arising.

7.2.  To  lodge  a  complaint,  the  time  when  the  dispute  arises  shall  be  considered  the  moment  when  the  log  appears  in  the  “Payment  History”  of  Account  Management  page.  To  send  a  request,  the  time  when  the  dispute  arises  shall  be  considered  the  moment  as  described  in  clauses  4.13,  4.15  and  5.13  of  this  Annex.

7.3.  To  Dile  a  request  to  make  an  inquiry  into  a  transfer,  the  Client  shall:

a)   correctly   complete   the   standard   form   in   the   “Payment   History”   of   Account  Management   page.   All   requests   Diled  through  any  other  method  (forum,  email,  telephone,  etc.)  will  not  be  taken  under  consideration.

b)  attach  the  documents  speciDied  in  clauses  4.14.  and  4.16,  to  the  complaint  form  on  Account  Management  page.

7.4.  To  Dile  a  complaint  on  non-­‐trading  operations,  the  Client  should  complete  the  standard  form  in  Complaints  section  on  Account  Management  page.  All  complaints  Diled  through  any  other  method  (forum,  email,  telephone,  etc.)  will  not  be  taken  under  consideration.

7.5.   Any   complaint   or   request   Diled   in   accordance  with   clauses   7.3.   and  7.4.   is   automatically   assigned   a   unique  number  (TID).  The  Client  shall  receive  this  conDirmation  sent  from  the  Company’s  email  ([email protected]).

7.6.   The   complaint   must   not   include:   emotional   appraisal   of   the   dispute;   offensive   language   towards   the   Company;  obscenities  or  expletives.

7.7.  The  Company  shall  have  the  right  to  request  that  the  Client  provide  additional  documents  to  make  an  inquiry.

7.8.  The  Company  shall  have  the  right  to  refuse  a  complaint  if  clause  7  of  these  Regulations  has  been  breached.

7.9.  If  the  Client  is  not  satisDied  with  the  result  of  the  Company’s  review  of  a  disputed  situation,  the  Client  may  appeal  to  the  relevant  authorities  in  accordance  with  the  laws  of  Saint  Vincent  and  the  Grenadines.

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