CHEP 2009 José Benito González López Indico Central Enhancements, ergonomics and collaboration...

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Indico

CHEP 2009Jos Benito Gonzlez LpezIndico CentralEnhancements, ergonomics and collaboration tools integration OutlineIndico - CERN IT-UDS-AVC2Introduction to IndicoUsability studiesResults and conclusionsSolutionDemo of the coming releaseFuture of Indico

IntroductionIndico - CERN IT-UDS-AVC3Conference Management SoftwareIndico started in 2002 as European Project and ended 2 years after (for CHEP 2004)CERN IT dep. keeps maintaining and developing Indico.Initial goal: conferencesCurrent goal: conferences, lectures, meetings, room booking, AV services, Currently, intensively used by a big communityIndico - CERN IT-UDS-AVC4

Events per year:Contribs per year:Usage statistics (on CERN server)Indico - CERN IT-UDS-AVC5More than 60.000 eventsMore than 320.000 contributionsAround 460.925 stored files Dashboard any day at 17h00:1349 users in the last 60mn136 created events158 room bookings for that dayMore than 40 institutions have installed Indico world-wide

Impact of such usageIndico - CERN IT-UDS-AVC6Main concern has always been to:Provide a large set of featuresSatisfy a huge number of users requests for new featuresEver increasing needs (Room booking, AV services, etc)Non-stop growth User complained about usabilityNew focus: User FriendlinessUsability, ergonomics, accessibilityUsers point of viewPersonalization

UsabilityIndico - CERN IT-UDS-AVC7

indico-support mailing list archivesSavannah task listAnalysis study (Ferreira, 2007b)Usability studies (I)Indico - CERN IT-UDS-AVC8User survey, May 2007, 56 voluntary participants

indico-support mailing list archivesSavannah task listAnalysis study (Ferreira, 2007b)Indico - CERN IT-UDS-AVC92) Checklist-based usability testing using the W3C guidelines [ P. Ferreira (CERN IT-UDS-AVC) ]3) Analysis based on Jakob Nielsens website deconstruction method [ R. Mondardini (CERN IT Comm. Team) ]4) Laboratory test [Mondardini and Ferreira ] : Six users from different backgrounds

Usability studies (II)6 users asked to perform a set of task previously definedAsked to express ALOUD their lines of thought.Sessions recorded (audio and video) for further analysis

check-list based: TZ, 118n, etcUsability study Conclusions (I)Indico - CERN IT-UDS-AVC10Navigation elements were not clearly differentiatedMenus were not consistently placed on the pagesNo common template for the menus: they all looked different;Icons were inconsistently used throughout the siteTerminology issues users easily confused some conceptsAmbiguities: the result of some of the decisions taken by the users was not clearExcessive number of optionsPlacement of important informationReworking the terminology used in the interface, in order to harmonize it with the jargon used in major conferences;Adding contextual help to the interfaceHiding the more advanced options from regular users;And a large etc

SolutionIndico - CERN IT-UDS-AVC11New interface with a not that different designNew background technologies to cope with improvements:From REST to AJAXWOHL: context sensitive helpMany studies (silverlight, flash, etc) but we finally go for Indico - CERN IT-UDS-AVCDemo - ImprovementsMany studies (silverlight, flash, etc) but we finally go for Indico - CERN IT-UDS-AVC13

New faceMany studies (silverlight, flash, etc) but we finally go for Indico - CERN IT-UDS-AVC14

Context- helpMany studies (silverlight, flash, etc) but we finally go for

Indico - CERN IT-UDS-AVC15

In-place editing

Many studies (silverlight, flash, etc) but we finally go for Indico - CERN IT-UDS-AVC16

Embedded calendarsMany studies (silverlight, flash, etc) but we finally go for Indico - CERN IT-UDS-AVC17New meetings layout

Many studies (silverlight, flash, etc) but we finally go for Indico - CERN IT-UDS-AVC18

Pop-ups instead of new pageMany studies (silverlight, flash, etc) but we finally go for Indico - CERN IT-UDS-AVC19

Materials managementMany studies (silverlight, flash, etc) but we finally go for Indico - CERN IT-UDS-AVC20

Conference Portal CustomizationMany studies (silverlight, flash, etc) but we finally go for Indico - CERN IT-UDS-AVC21

Renewed TimetableMany studies (silverlight, flash, etc) but we finally go for Indico - CERN IT-UDS-AVC22

Renewed TimetableMany studies (silverlight, flash, etc) but we finally go for Indico - CERN IT-UDS-AVC23

I18n: internationalizationMany studies (silverlight, flash, etc) but we finally go for Indico - CERN IT-UDS-AVCFutureMany studies (silverlight, flash, etc) but we finally go for Indico - CERN IT-UDS-AVC25

Video Recording[J.Herr, D.M. Clavo]Many studies (silverlight, flash, etc) but we finally go for Indico - CERN IT-UDS-AVC26

Collaboration[J.Fernandes, D.M. Clavo, EVO Team]

Many studies (silverlight, flash, etc) but we finally go for Demo Future ImprovementsIndico - CERN IT-UDS-AVC27Paper ReviewingDrag & Drop timetable editionMy IndicoListings optimizationStill many usability improvementsQuality of Service

Many studies (silverlight, flash, etc) but we finally go for Indico - CERN IT-UDS-AVCThank you for your attentionhttp://indicodemo.cern.chindico-team @ cern.chMany studies (silverlight, flash, etc) but we finally go for Indico - CERN IT-UDS-AVC29

My IndicoMany studies (silverlight, flash, etc) but we finally go for Indico - CERN IT-UDS-AVC30

Usability study Conclusions (II)