Certificate Vijay
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CCCEEERRRTTTIIIFFF IIICCCAAATTTEEE
This is to certify that the project entitled CASE STUDY ON
CUSTOMERR ORIENTATION submitted by Mr. PIPALIYA VIJAY R. in
partial fulfillment of the requirement for the award of the diploma inMechanical
Engineeringin the S.T.B.S. College of Diploma Engineering, Surat., is a record
of his own work carried out under our supervision and guidance. The matter
embodied in the project has not been submitted elsewhere for the award of any
other degree or diploma.
Mr.V.H.MORDIYA
(Project Guide)
Mr. A. V. Rabadiya
Head of DepartmentMechanical Engineering Department
S.T.B.S. College of Diploma Engineering,
Surat - 395 007.
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EEEXXXAAAMMMIIINNNEEERRR SSS CCCEEERRRTTTIIIFFF IIICCCAAATTTEEE OOOFFF
AAAPPPPPPRRROOOVVVAAALLL
This is to certify that the project entitled CASE STUDY ON
CUSTOMERR ORIENTATION submitted by Mr. PIPALIYA VIJAY R. in
partial fulfillment of the requirement for the award of the diploma inMechanical
Engineeringin the S.T.B.S. College of Diploma Engineering, Surat.
Internal
________________
________________
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ACKNOWLEDGEMENTS
First of all, we all thank our guides Mr. VIPUL MORDIYA who has spared his
precious time to help us in preparing this project. Their guidance has been the key factor in
the completion of this project.
We also thank the industry and industry people who have helped us in obtaining the
facts without which our project couldn't be as it is. We thank all the perso ns who have
helped us, directly or indirectly, in the process of preparing this project.
Last but not we are thankful to and all out lecturers who showered upon there help
and guidance during the project work and also our friends who always ready to help.
Thanks a lot of you.
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INDEX
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Timing Details BAL Officials
DAY - I
9.00 am to 9.15 am Inauguration SE
Objectives of the Programme MGR(SER)
9.15 am to 9.45 am Introduction of Participants
Agenda of the programme TRG. FACULTY
9.45 am to 10.00 Tea Break
10.00 am to 12.00 pm Preliminary Test
12.00 am to 1.00 pm Team Discussion
1.00 am to 1.30 pm Lunch Break
2.30 pm to 3.30 pm. Inputs on Test Paper TRG. FACULTY
3.30 pm to 3.45 pm Tea Break
3.45 pm to 6.00 pm. Inputs on Technical Issues TRG. FACULTY
Right Attitude Wins
DAY - II
9.00 am to 10.30 am Cummunication Skills TRG. FACULTY
Customer Orientation TRG. FACULTY
10.30 am 11.30 am Customer Handling Skills TRG. FACULTY
11.30 am 11.45 am Tea Break
11.45 am 1.00 pm Role Plays TF/SE/MGR
1.00 pm to 1.30 pm. Lunch Break
1.30 pm to 4.00 pm. Role Plays contd..
4.00 pm to 5.00 pm. Final Test
5.00 pm to 5.30 pm. Evaluation / Open Session TF/MGR(SER)
Service Advisor Development Programme
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THANK YOU