senarai lokasi wifi selangorku (celcom dan telekom malaysia)
Celcom 2nd Answer
Transcript of Celcom 2nd Answer
Celcom Mobile Sdn. Bhd. (279 I O-A)
P.O.Box 11979
50764 Kuala Lumpur.Tel: 1300 III 000 or I1II from your Celcom Mobile
Fax:603 3630 8889
Our Ref.: C120409-38402036 & C120420-38609704
Your Ref.: MCMC
23 April 2012
Mahamad Bin Abdul Rahman
No 18 Lorong Rupawan 4Taman Rupawan13200 Kepala BatasPulau Pinang
Dear Encik Mahamad
ACCOUNT 43685752, 43685039 AND 436854860192073641,0192079359 AND 0134507861
\• Reference is made to our earlier reply ~f. 10 April, 201~, and the tel~~hone conversation heldbetween your goodself and one of our offiCials on 20 April 2012, pertalnlngt01he above matter.
"').. We duly note on your comments and deeply regret the experience you had .
.., As informed, we have taken action to block all promotional SMS from level 6xxxx short codes ...l • We have also taken action to remove the GPRS/3G data service from all of the above numbers.
an aXlata company
\i . Rest assured that your concern is given detail attention with further action thereupon
In response to your enquiry, we note that an adjustment of RM52.00 has been credited into youraccount on 19 April 2012 due to the misleading SMS received from Content Provider.
b' For your information, we strictly observe our Standard Operations Procedure thatstipulates strict compliance to the confidentiality of our customer'sinformation to any unauthorized party.
~.
It is hoped that the above could clarify the situation and we seek your kind understanding in thiscircumstance.
cc:
1. Chief Executive Officer - Celcom Axiata Berhad2. Malaysian Communications and Multimedia Commission3. Head, Regulatory and Government Affairs - Celcom Mobile Sdn Bhd
Your Ref: C 120409 - 38402036 & C 120420-38609704
Mahamad Bin Abdul Rahman,No. 18, Lorong Rupawan 4,Taman Rupawan ,13200 Kepala Batas.S.P.V. Pulau Pinang.
IOth/05/2012
Cik Rohana Omar ,Head
Customer Correspondance ManagementCustomer Interaction ManagementMenara Celcom ,No. 82 , lalan Raja Muda Abdul Aziz ,50300 Kuala Lumpur.
Dear Sir:
~f:'04lJAFTARRegistered Post
~
Complaint Ae:ainst Celeom Axiatn Berhad For Sendine: Con SMS.
Your letter dated the 23th/04/2012, refers.
2. Your adjustment ofRM 52.00 credited to my account on 19th /04/2012 is noted.Thank you.
3. However, money is not the only issue here. Please refer to my first letter addressed toCelcom branch Manager, Seberang laya, dated 06th /04/2012 under item No. 14, I hadstated clearly that I demanded a wriltten apology from Celcom Axiata Berhad for sendingme a Con SMS at 11 : 32 pm on Thursday 15/03/2012 , when I was sound asleep. Youraction had caused me great pain, mc;:ntalstress and anguish.
4. In the same letter under item No. 12 (c) I queryed Celcom about the extra RM 0.40charge above the basic charge ofRM: 5.30 to No. 013-4507861 for March 2012 bill. Thesim card was never used since December 2011 .
Actually this is not the fist time Cellcom charged me for services we cannot and neverused. I had requested your staff to block 30 , OPRS and all Internet access to the threenumbers registered to me on 17/11/2008 and again on 16/04/2010 . Two telephones(model: W 510) had the above func:tions locked out by your vendor on 17/11/2008 andthe NOKIA model 1600 ( simcard No. 019 - 2073641) donot have 30 ,GPRS andInternet capability .
Please refer appendix 1 to appendix 6. These are sample of bills where I was charged for3G • GPRS and Internet roaming when the function was already blocked on 17/11/2008 !Please refer same letter under item No. 12 (0) - update is required. The Nokia 1600
(019-2073641) do not have 3G, GPRS and Internet capability build in. Other bills andmore (when I open up my storage boxes) will be upload to Internet later.
You can see that Celcom had been cheating me from 2008 right until 28/04/2012(appendix 6) •
Occassiona1ly I would go down to Celcom Seberang Jaya branch and made complaints.Your staff told me they will investigate and put a stop to it. You had been investigatingsince 04/12/2008 . What have you found? Why I kept being billed when the services hadbeen blocked so long ago.
Appendix 1 to 6 (sampel) is the proof that Celcom Axiata Berhad is very deceit andunscrupulouss in providing service to it's customers . You cheat us at every opportunity .For this I demand your explaination in writing.
5. You also do not explain :
a) Item No 12 (a) and 12 (b) in your two replies.
b) My letter dated 06th /04/2012, addressed to your CEO, refers. Item No.3: whathappened to case No. C081204 -10846509 filed on Thursday 04/12/2008 (accepted andsigned by your statINorhaslina Bt Ahmad) . Are you like the Malaysian Police Force every time I asked them about a Police report, they explained being investigated or underinvestigation or action being taken - fmally they actioned the report in to the filingcabinet . You had investigated for more than 3 yrs . I am very keen to see the findings . Iwas scolded by your staff before I can filed the report then.
6. With reference to your letter dated 23 April 2012 , paragraph 3 : you frankly admittedthat only now Celcom is taking action to remove the GPRS/3G data service from all ofthe above numbers. Please refer appendix 7: in my meeting with your staff CikNorhaslina Bt Ahmad on 4/12/08 , she promised to inform Celcom' s relevent departmentto remove/block GPRS, 3G and Internet service to all telephone numbers registered tome. Refer discussion 'and other metters' (clan lain-lain hal). Celcom Axiata Berhad haddefaulted on the above promise/agreement which enabled you to cheat me continuouslyfrom 2008 until 28/0412012 . You are very deceitful, unscrupulous and a liar.
This resulted in great physical and mental stress, anguish, wastege of my valuable timeand money . I will be filing a Police report on this metter soon.
7. I demand the above written apology and explaination from Celcom Axiata Berhadbecause I had been victimised and mistreated as Celcom customer. All the while I had
been con and cheated by Celcom ceaselessly. Because of the billing problems I faced
with Celcom , I had to buy a HOT LINK sim card for my son and stoped him usingCelcom No. 013 - 4507861.
Thankyou.
Yours truly,
c.c
1. Dato' Sri Mohammed Shazalli bin Ramly ,Chief Executive Officer,Celcom Axiata Berhad.
2. SKMM Consumer Complaints Bureau,Malaysian Communications and Multimedia Commission
3. Dato' Wira Syed Ismail Bin Dato' Syed Azizan ,Pengarah JSJK , PDRM .
4. The Director,Consumer Association OfPenang (CAP)
0336308889
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110
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ENCIK MAHAMAD BIN ABDUl RAHMAN019-2079359 Nombor AIc.aun
NamaNombor Telefon
IiiTerp,erinclPanggllan Menunggu/DitangguhCLIP
Panggilan Bersidang
TeJemanager BasicYuran BulananIDD
28/03/201028/03/201028/03/201028/03/201028/03/201028/03/201028/03/2010
27/04/201027/04/201027/04/201027/04/201027/04/201027/04/2010271JW..2010
Jumlah (RM) 53.00
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ENClK MAHAMAD BIN ABDUL IAHMAN
019-2073641
Get the full detols for ever( col usage on your bBl.
Flterby:
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https:llonlinecustomerservice.celeom..com.my/appJicatioi1lwsslsubmituc?_intemalMovemen1:=CH •.. 5/1012012
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