Case Study on Chinese Digital Marketing: American Airlines

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Taking off on Chinese Social Media Case Study: American Airlines

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Social media and digital marketing company Mailman Group was tasked with creating a content rich community for the iconic American Airlines. Instead of pushing the ‘buy me, buy me’ promotional messages that plague the Internet today, we invested in ‘valued’ content that would drive longer engagement and established AA as a the airline you cannot fly without. Populated by students with ambitions of a USA trip, the website, social media channels, and campaigns set the standard in future content driven communities in China.

Transcript of Case Study on Chinese Digital Marketing: American Airlines

Page 1: Case Study on Chinese Digital Marketing: American Airlines

Taking off on Chinese Social MediaCase Study: American Airlines

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America is among the top

destinations for Chinese tourists

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American Airlines wanted to find a

way to stand out from their

competitors

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but because of a tight global economy,

limited budget

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and language barrier...

你会说中文吗?

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it was largely an unknown brand in China.

? ??

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That’s where MAILMAN came in

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50Kfollowers across

social media

12 months later...180kmonthly visits

5m+impressions across

social media

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Websitecreated Chinese website

to educate & involve

the expanding fanbase

How we did it...Engagement

used social media

channels to start

conversations

Campaignspromoted game

through local sports

channels & ran contests

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The website housed content designed to educate, engage & associate the

brand with traveling to America

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We harnessed the influence of Key Opinion Leaders

(KOLs) to drive engagement on social media

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And promoted American Airlines through media

campaigns with prizes to increase exposure

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With Mailman’s help, American Airlines created a Chinese portal, not only providing

information about the brand, but also acting as a network for young, active

Chinese to connect with other, plan trips and share insights, ensuring that the product remained socially driven and

accepted by peers.

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