Case studies Dell KACE EMEA

Dell KACE Studies EMEA

“With the Dell KACE K1000 Management Appliance I review and approve only the updates I need to. By reducing the time I spend on this, I’ve increased the time I have to focus on strategic initiatives.”

Mikko Kauttu, Chief Information Officer, Optinet


More KACE Studies can be found onwww.kace.com/customers/by-region/europeLast updated

on27-08-2012

http://www.kace.com/customers/by-region/europe

http://www.sysmex-europe.com/

http://www.sbbcargo.com/

http://www.optinet.fi/

http://www.bonita.eu/

http://www.expereo.com/

http://www.holmesdale.kent.sch.uk/

http://www.ipanematech.com/

http://www.isambard.swindon.sch.uk/

http://www.knns.ie/

http://www.royallondongroup.co.uk/royalliver.html

http://www.satel.com/

http://www.st-hildas.com/

http://www.usgpeople.com/

http://www.zuken.com/

http://www.azur-solar.de/

http://www.ehesp.fr/

http://www.olig.ch/

“ Before, one administrator spent 10 hours a week patching clients – this has now been reduced by around 80 per cent thanks to the Dell KACE K2000 Deployment Appliance.”

Martin König, Director of IT, AZUR SPACE Solar Power GmbH

More KACE Studies can be found onwww.kace.com/customers/by-region/europe

Dell KACE Studies EMEAChallengesAZUR SPACE wanted to increase the efficiency of its desktop deployment and management, with benefits for end users and the IT team.

SolutionThe company used the Dell KACE™ Family of Systems Management Appliances to automate and simplify client estate management – from service desk to patching.

Benefits• IT team reduces client maintenance by around 80 per cent• Five tools are reduced to one• End users log requests six times faster• Driver management is automated• Appliances are quickly deployed

Company: Azur Space Country: Germany Employees: 135

Last updated on27-08-2012


http://i.dell.com/sites/content/corporate/case-studies/en/Documents/2012-azur-10009784.pdf

“ With our Dell KACE K2000 Deployment Appliance, we’re saving ignificant time on client imaging. Employees are more productive.”

Bjoern Middelmann, Network Administrator, BONITA


Dell KACE Studies EMEAChallenge BONITA wanted to drive growth by making it easier to manage and deploy devices. It looked for management appliances that could automate administration and speed installation of clients.

Solution The company deployed Dell KACE™ K1000 and K2000 appliances to simplify management of its client infrastructure. It has automated system deployments as well as device management.

Benefits • IT team completes around 30 client deployments in a day• Customer reduces software deployment times by around 80 per cent• BONITA plans IT more effectively with better reporting• IT gains system management appliances with low total cost of ownership• Customer manages software and licensing more efficiently

Company: Bonita Country: Germany Employees: 4,000



http://i.dell.com/sites/content/corporate/case-studies/en/Documents/2012-bonita-10009878.pdf


Dell KACE Studies EMEAChallenge EHESP wanted a solution to improve the management of its applications and operating systems. The existing solution lacked the functionality for automated master imaging.

Solution The firm worked with Dell Partner Proservia to deploy the Dell KACE™ Family of Systems Management Appliances, preparing and implementing the migration of the PC estate to Windows® 7.

Benefits • End users increase performance through application self-service• EHESP lowers the cost of ownership• IT team increases efficiency with easier management• Complete inventory of workstations

Company: EHESP Country: France Employees: 400 staff; 2,000 students

“ It took just 15 minutes to get our Dell KACE K2000 Deployment Appliance up and running in our network. Straightaway we could see how intuitive it was to operate.”

Gwendal Rosiaux, IT and Telecommunications Department Manager, EHESP



http://www.ehesp.fr/

“I can do a week’s work in half a day with Dell KACE K1000. We’re very satisfied with the solution.”

Tamas Turi, IT Support and System Engineer, Expereo



ChallengesExpereo wanted to increase efficiency and enhance end-user experience by centralising and automating client device management.

SolutionThe firm installed a Dell™ KACE™ K1000 solution for remote, centralised deployment of software and updates.

Benefits• One week’s desktop maintenance cut to half a day• Staff productivity improves with remote desktop management• Increased efficiency and more manageable workloads• IT personnel install Dell solution in just a few hours

Company: Expereo Country: Netherlands Employees: 102



http://www.kace.com/~/media/Files/KaceStudies/Expereo.ashx

“KBOX worked the first time perfectly. You configure it once and test and send out live and you don’t have to worry about it. It just works. It’s like having another member of the team, whose sole purpose is to install software.”

Gareth Waghorn, ICT Strategy Manager, Holmesdale Technology College



Challenge • Managing student laptops a time-consuming chore • Lack of update control meant lost lesson time • Software management solutions required costly network overhead, dedicated servers

Solution & Benefits• Due to the user-friendliness and simplicity involved, the KBOX was deployed in less than

10 days• Fast deployment and training meant student downtime was effectively eliminated• One centralized helpdesk meant all the information was stored in one place and easy to

access• The KBOX tag tracking system allowed the staff to stay ahead of any outdating

warranties

Company: Holmesdale Technology College Country: United Kingdom Students: 850



http://www.kace.com/~/media/Files/KaceStudies/Holmesdale-Technology-College.ashx

“ Now, with the K1000 appliances, we can generate a report in an hour that tells us how many licences and which versions of software we have.”

Stephane Gros, IT Manager, Ipanema Technologies


Dell KACE Studies EMEAChallengesIpanema Technologies wanted to simplify its IT infrastructure. It found managing multiple systems from different vendors complicated and time-consuming.

SolutionThe company deployed Dell KACE™ systems management appliances to catalogue, update and manage software and systems across the organisation.

Benefits• Business gains all-in-one management solution• Numerous hours saved by speedy deployment of appliances• IT team finds it easier to manage a diverse environment• IT department becomes more proactive• Inventory time is cut from three weeks to one hour

Company: Ipanema Technologies Country: France Employees: 200



http://www.kace.com/~/media/Files/KaceStudies/Ipanema-en.ashx

“ We have to deploy applications across our network to a large number of desktops, and Dell KACE speeds this process up dramatically. By having this in place, we can save hours of time that can be spent on providing more value back to the school community instead.”

Matt Garland, IT Network Manager, Isambard Community School


Dell KACE Studies EMEAChallenge With its mixed environment, the amount of time needed to ensure that everything is kept up to date was hindering Isambard Community School's IT ability to support the school in more valuable ways. In addition, the school was looking to implement a service desk to make dealing with IT issues easier in general.

Solution The school chose the Dell KACE™ K1000 Management and Dell KACE™ K2000 Deployment Appliances to simplify the school’s IT asset management and application deployment requirements. The Dell KACE solution also includes a service desk as part of the appliance, which delivers additional value.

Benefits • £50,000 per year saved on service desk support and desktop management• Payback achieved within two months• Ability to manage both Windows® and Mac® desktops from one appliance provides real benefit at lower

cost• Application packaging completed faster and more reliably — tasks take minutes rather than hours• Service desk requests automatically routed through to IT team, saving time and making resolving issues

more efficient

Company:Isambard Community School Country: United Kingdom Computers: 600+



http://www.kace.com/~/media/Files/KaceStudies/Isambard-Community-School.ashx

“ The whole infrastructure is now much more stable and we know it’s 100 per cent patched. We initially anticipated a return on investment in less than 12 months, but now I think we’ll beat that.”

Maurice Daly, Chief Information Officer, KN Networks


Dell KACE Studies EMEAChallenge KN Networks wanted to cut system administration time and power consumption, and find a more efficient way to manage client devices.

Solution KN Networks deployed a Dell KACE™ K1000 Management Appliance to virtually manage more than 200 devices across four sites in Ireland and the U.K.

Benefits • Monthly IT team site visits virtually eliminated• More than €6,500 saved through intelligent power management• Return on investment (ROI) delivered in less than 12 months• Around 100 hours of staff time saved each year• Complete view of hardware and software in use across the organization

Company: KN Networks Country: United Kingdom Employees: 400



http://www.kace.com/~/media/Files/KaceStudies/KN-Networks.ashx

“With the Dell KACE K1000 Management Appliance I review and approve only the updates I need to. By reducing the time I spend on this, I’ve increased the time I have to focus on strategic initiatives.”

Mikko Kauttu, Chief Information Officer, Optinet


Dell KACE Studies EMEAChallenge Optinet’s IT expert spent two days each month managing patch and software updates. He needed a tool for automating the process on computers running Apple Macintosh and Windows® software.

Solution Optinet deployed the Dell KACE™ K1000 Management Appliance, providing automated software distribution and patch management tools.

Benefits • Software is updated in half a day per month• Comprehensive training is completed in four hours• Overheads are kept low• Deployment takes just a few hours• Time spent on network administration is reduced

Company: Optinet Country: Finland Employees: 40



http://www.kace.com/~/media/Files/KaceStudies/Optinet_EN.ashx

“ The Dell KACE K2000 Deployment Appliance makes it quicker and easier to introduce new technologies. Installs take one hour instead of one-and-a-half days.”

Erich Widmer, Area Manager, Surveying, Geoinformatics and InformaticsOsterwalder, Lehmann Ingenieure und Geometer


Dell KACE Studies EMEAChallenge The IT team at engineering and surveying company Osterwalder, Lehmann Ingenieure und Geometer was spending too much time on day-to-day manual systems management.

Solution The firm chose to introduce the Dell KACE™ K1000 Management Appliance and K2000 Deployment Appliance to automate manual tasks and speed up maintenance and installations.

Benefits • Installation times cut from days to hours• Two hours a week saved on patch deployment• Enhanced system management simplifies software distribution• Improved visibility eases maintenance• Hands-on training delivered in hours

Company: Osterwalder Country: Switzerland Employees: 40



http://www.olig.ch/

“We selected KACE primarily for its affordability, energy-saving capabilities, and also rich functionality.”

Mark McCann, IS Customer Support Manager, Royal Liver


Dell KACE Studies EMEAChallengesLimited system management infrastructure was found incapable of addressing current and critical business issues. Software deployment had to be done outside office hours, but required extensive power consumption and unmitigated disruoptions to clients’ account access. Coupled with their need to better track their computer and non-computer assets through the lifecycle meant that needed a new system management solution.

Solution & Benefits• Projected savings due to KACE’s Wake on LAN capabilities exceeded $120,000 per

year.• The Asset Management Module allowed for unified and automated inventory and

Asset management.• Remote software deployment meant 75% savings in IT Staff assignment• The rollout of KBOX initiated a multi-phase program to reduce energy consumption

Company: Royal Liver Assurance Country: United Kingdom Nodes: 700



http://www.kace.com/~/media/Files/KaceStudies/Royal-Liver.ashx

“ I used to spend around four to eight hours on a full system upgrade for each machine. With the Dell KACE K1000 Management Appliance, it takes me around 30 minutes.”

Ari Lietzen, IT Manager, SATEL


Dell KACE Studies EMEAChallengeSATEL wanted to make it easier to manage and deploy devices across the business. It looked for an affordable solution that would reduce installation times and software updates.

Solution The company deployed the Dell KACE™ Family of Systems Management Appliances to automate system deployments and simplify management of its laptops, desktops and workstations.

Benefits• Laptop installations reduced from up to a day to half an hour• Windows® 7 Enterprise rolled out in just a few days instead of four weeks• Faster device deployment keeps employees productive• IT administrator has time to offer users a high level of support• More efficient device management leaves company free to pursue strategic IT projects

Company: SATEL Country: Finland Employees: 70



http://www.kace.com/~/media/Files/KaceStudies/Satel.ashx

“ We estimate that the Dell KACE K1000 Management Appliance is helping us save more than CHF 2 million a year. Our total cost of ownership is now CHF 900,000 annually.”

Heinz Hoffmann, Head of IT, SBB Informatik


Dell KACE Studies EMEAChallenge SBB Cargo wanted to increase train driver productivity by digitising documents with online devices. It also wanted to lower costs by managing inhouse the devices used by train drivers.

SolutionThe company worked with Dell to deploy the Dell KACE™ K1000 Management Appliances and Dell™ Latitude™ netbooks to meet its goals.

Benefits• SBB Cargo reduces costs by CHF 2 million (€1.7 million) a year• IT gains in-depth reports at least 70 per cent faster• The firm saves around CHF 360,000 with single pricing• Employees increase productivity by around 4 per cent• SBB Cargo lowers costs and invests more in the IT network

Company: SBB Cargo Country: Switzerland Employees: 3,300



http://www.kace.com/~/media/Files/KaceStudies/SBBCargo-en.ashx

“ Similar to last year, we had 160 new machines that would have applications installed and the system images brought up to date. Using the Dell KACE Deployment Appliance, we achieved this with an automated install and the whole project was completed in two days.”

Lee Ellis, Network Manager, St. Hilda’s High School


Dell KACE Studies EMEAChallenge Because the number of desktop and laptop machines had grown, the challenge of keeping the applications and operating systems at the correct version was also becoming increasingly difficult. The utilities that had been used for these tasks did not perform acceptably on larger volumes of machines, leading to additional manual work for the IT team to ensure that systems were up to date.

Solution St. Hilda’s High School deployed Dell KACE™ Appliances to automate its management and deployment tasks. The KACE Appliances provide all the functionality that the school requires in one place, which greatly reduces the IT team’s system management overhead.

Benefits • Two days to deploy 160 system images vs. three weeks• More than £30,000 return on investment (ROI) during the first year• £4,500 per year saved on licenses by replacing five different software solutions• £12,000 saved by not having to purchase separate helpdesk software• Projected £8,000 in power savings from being able to power down 500 machines each night

Company: St Hilda’s Country: United Kingdom Students: 1,000



http://www.kace.com/~/media/Files/KaceStudies/St-Hildas.ashx

“ With the Dell KACE K1000 Management Appliance automatic Installation tool, we have reduced the time spent on softwareinstallations by at least 50 per cent.”

Matthias Tiedt, IT Administrator, Sysmex Europe



Challenge Sysmex Europe needed an end-to end systems management solution to reduce IT support requirements and improve service delivery times, helping meet the demands of patientcare providers.

SolutionSysmex Europe deployed Dell™ Latitude™ laptops and rolled out the Dell KACE™ K1000 Management Appliance to manage its laptops across multiple locations in Europe.

Benefits• Software installation time reduced by at least 50 per cent• Company gains end-to-end management as a single, affordable solution• Issues resolved up to 60 per cent faster• Business simplifies future software upgrades with automation• Efficient delivery of patient care services due to improved processes

Company: Sysmex Europe Country: Germany Employees: 400



http://www.kace.com/~/media/Files/KaceStudies/Sysmex-EN.ashx

“ With the Dell KACE VK1000 Virtual Management Appliance, we’ve reduced response times from three days to a few hours - an improvement of more than 80 per cent.”

Cyrille Blanc, IT Manager for France and Luxemburg, USG People



Challenge USG People wanted to carry out an organizational restructure and software upgrade with easy remote administration, while providing a better level of service to users.

Solution The company deployed the Dell KACE™ VK1000 Virtual Management Appliance to simplify administration of its many remote sites and maintain seamless software compliance.

Benefits • Company lowers the cost and complexity of managing multiple sites• Users gain better level of service, with IT response times reduced by more than 80 percent• Smooth, easy installation in two days with no prior training• Company-wide software updates in just five days• IT team is assured that software is compliant

Company: USG People Country: France Employees: 800



http://i.dell.com/sites/content/corporate/case-studies/en/Documents/2012-usg-10010245.pdf

“ Due to the device inventory capabilities of the Dell KACE K1100 Management Appliance, we’ve saved around €80,000 on our expensive specialist software.”

Jop Veerman, IT Manager, XTREME technologies



Challenge XTREME technologies GmbH wanted to set up a new virtualized and centralized IT infrastructure to support the research, development and manufacturing of extreme ultraviolet (EUV) light sources designed to enable the extension of Moore’s law.

Solution The company deployed a Dell Compellent™ Storage Center storage array, Dell KACE™ Appliances and virtualized Dell™ PowerEdge™ servers, with Dell switches and a tape library.

Benefits • Dynamic access to data helps drive innovation• Employees save an hour a day with Microsoft install• Effective systems management saves time• Software license costs reduced by approximately €80,000

Company: Xtreme Technologies GmbH Country: Germany Employees: >200



“ With Dell KACE, we’re around 50 per cent more productive.”

Thomas Januschke, Head of IT, Zuken



Challenge Zuken wanted to gain greater control over its client estate of 300 devices. Its key goals included better asset management, licensing practices and helpdesk services.

Solution The company implemented Dell KACE™ appliances for improved device deployment and systems management.

Benefits • IT team productivity is boosted by around 50 percent• Collaboration creates a smooth transition to Dell KACE• License management is simplified with Dell KACE K1000• Solution improves helpdesk performance and device stability• Future client deployments are accelerated with Dell KACE K2000

Company: Zuken Country: Germany Employees: 400



http://i.dell.com/sites/content/corporate/case-studies/en/Documents/2012-zuken-10009790.pdf

Case studies Dell KACE EMEA

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