Calidad, Quality, By Lic. Salvador Alfaro Gomez, March, 2009.
description
Transcript of Calidad, Quality, By Lic. Salvador Alfaro Gomez, March, 2009.
![Page 2: Calidad, Quality, By Lic. Salvador Alfaro Gomez, March, 2009.](https://reader033.fdocument.pub/reader033/viewer/2022042813/546539f9af7959871b8b4a6c/html5/thumbnails/2.jpg)
CONTENIDO
1. QUE ES CALIDAD,2. ALGO DE HISTORIA DE LA CALIDAD,3. PROCESO HISTORICO DE LA CALIDAD,4. REFENCIAS HISTORICAS DE LA CALIDAD,5. EVOLUCION HISTORICA DE LA CALIDAD,6. CLASIFICACIONES DE LA CALIDAD,7. DIMENCIONES DE LA CALIDAD.
![Page 3: Calidad, Quality, By Lic. Salvador Alfaro Gomez, March, 2009.](https://reader033.fdocument.pub/reader033/viewer/2022042813/546539f9af7959871b8b4a6c/html5/thumbnails/3.jpg)
![Page 4: Calidad, Quality, By Lic. Salvador Alfaro Gomez, March, 2009.](https://reader033.fdocument.pub/reader033/viewer/2022042813/546539f9af7959871b8b4a6c/html5/thumbnails/4.jpg)
![Page 5: Calidad, Quality, By Lic. Salvador Alfaro Gomez, March, 2009.](https://reader033.fdocument.pub/reader033/viewer/2022042813/546539f9af7959871b8b4a6c/html5/thumbnails/5.jpg)
![Page 6: Calidad, Quality, By Lic. Salvador Alfaro Gomez, March, 2009.](https://reader033.fdocument.pub/reader033/viewer/2022042813/546539f9af7959871b8b4a6c/html5/thumbnails/6.jpg)
![Page 7: Calidad, Quality, By Lic. Salvador Alfaro Gomez, March, 2009.](https://reader033.fdocument.pub/reader033/viewer/2022042813/546539f9af7959871b8b4a6c/html5/thumbnails/7.jpg)
![Page 8: Calidad, Quality, By Lic. Salvador Alfaro Gomez, March, 2009.](https://reader033.fdocument.pub/reader033/viewer/2022042813/546539f9af7959871b8b4a6c/html5/thumbnails/8.jpg)
![Page 9: Calidad, Quality, By Lic. Salvador Alfaro Gomez, March, 2009.](https://reader033.fdocument.pub/reader033/viewer/2022042813/546539f9af7959871b8b4a6c/html5/thumbnails/9.jpg)
![Page 10: Calidad, Quality, By Lic. Salvador Alfaro Gomez, March, 2009.](https://reader033.fdocument.pub/reader033/viewer/2022042813/546539f9af7959871b8b4a6c/html5/thumbnails/10.jpg)
![Page 11: Calidad, Quality, By Lic. Salvador Alfaro Gomez, March, 2009.](https://reader033.fdocument.pub/reader033/viewer/2022042813/546539f9af7959871b8b4a6c/html5/thumbnails/11.jpg)
![Page 12: Calidad, Quality, By Lic. Salvador Alfaro Gomez, March, 2009.](https://reader033.fdocument.pub/reader033/viewer/2022042813/546539f9af7959871b8b4a6c/html5/thumbnails/12.jpg)
![Page 13: Calidad, Quality, By Lic. Salvador Alfaro Gomez, March, 2009.](https://reader033.fdocument.pub/reader033/viewer/2022042813/546539f9af7959871b8b4a6c/html5/thumbnails/13.jpg)
PROCESO HISTORICO DE LA CALIDAD
![Page 14: Calidad, Quality, By Lic. Salvador Alfaro Gomez, March, 2009.](https://reader033.fdocument.pub/reader033/viewer/2022042813/546539f9af7959871b8b4a6c/html5/thumbnails/14.jpg)
![Page 15: Calidad, Quality, By Lic. Salvador Alfaro Gomez, March, 2009.](https://reader033.fdocument.pub/reader033/viewer/2022042813/546539f9af7959871b8b4a6c/html5/thumbnails/15.jpg)
![Page 16: Calidad, Quality, By Lic. Salvador Alfaro Gomez, March, 2009.](https://reader033.fdocument.pub/reader033/viewer/2022042813/546539f9af7959871b8b4a6c/html5/thumbnails/16.jpg)
![Page 17: Calidad, Quality, By Lic. Salvador Alfaro Gomez, March, 2009.](https://reader033.fdocument.pub/reader033/viewer/2022042813/546539f9af7959871b8b4a6c/html5/thumbnails/17.jpg)
![Page 18: Calidad, Quality, By Lic. Salvador Alfaro Gomez, March, 2009.](https://reader033.fdocument.pub/reader033/viewer/2022042813/546539f9af7959871b8b4a6c/html5/thumbnails/18.jpg)
REFERENCIAS HISTORICAS DE LA
CALIDAD
![Page 19: Calidad, Quality, By Lic. Salvador Alfaro Gomez, March, 2009.](https://reader033.fdocument.pub/reader033/viewer/2022042813/546539f9af7959871b8b4a6c/html5/thumbnails/19.jpg)
![Page 20: Calidad, Quality, By Lic. Salvador Alfaro Gomez, March, 2009.](https://reader033.fdocument.pub/reader033/viewer/2022042813/546539f9af7959871b8b4a6c/html5/thumbnails/20.jpg)
![Page 21: Calidad, Quality, By Lic. Salvador Alfaro Gomez, March, 2009.](https://reader033.fdocument.pub/reader033/viewer/2022042813/546539f9af7959871b8b4a6c/html5/thumbnails/21.jpg)
![Page 22: Calidad, Quality, By Lic. Salvador Alfaro Gomez, March, 2009.](https://reader033.fdocument.pub/reader033/viewer/2022042813/546539f9af7959871b8b4a6c/html5/thumbnails/22.jpg)
![Page 23: Calidad, Quality, By Lic. Salvador Alfaro Gomez, March, 2009.](https://reader033.fdocument.pub/reader033/viewer/2022042813/546539f9af7959871b8b4a6c/html5/thumbnails/23.jpg)
![Page 24: Calidad, Quality, By Lic. Salvador Alfaro Gomez, March, 2009.](https://reader033.fdocument.pub/reader033/viewer/2022042813/546539f9af7959871b8b4a6c/html5/thumbnails/24.jpg)
![Page 25: Calidad, Quality, By Lic. Salvador Alfaro Gomez, March, 2009.](https://reader033.fdocument.pub/reader033/viewer/2022042813/546539f9af7959871b8b4a6c/html5/thumbnails/25.jpg)
![Page 26: Calidad, Quality, By Lic. Salvador Alfaro Gomez, March, 2009.](https://reader033.fdocument.pub/reader033/viewer/2022042813/546539f9af7959871b8b4a6c/html5/thumbnails/26.jpg)
![Page 27: Calidad, Quality, By Lic. Salvador Alfaro Gomez, March, 2009.](https://reader033.fdocument.pub/reader033/viewer/2022042813/546539f9af7959871b8b4a6c/html5/thumbnails/27.jpg)
EVOLUCION HISTORICA DE LA
CALIDAD
![Page 28: Calidad, Quality, By Lic. Salvador Alfaro Gomez, March, 2009.](https://reader033.fdocument.pub/reader033/viewer/2022042813/546539f9af7959871b8b4a6c/html5/thumbnails/28.jpg)
![Page 29: Calidad, Quality, By Lic. Salvador Alfaro Gomez, March, 2009.](https://reader033.fdocument.pub/reader033/viewer/2022042813/546539f9af7959871b8b4a6c/html5/thumbnails/29.jpg)
![Page 30: Calidad, Quality, By Lic. Salvador Alfaro Gomez, March, 2009.](https://reader033.fdocument.pub/reader033/viewer/2022042813/546539f9af7959871b8b4a6c/html5/thumbnails/30.jpg)
![Page 31: Calidad, Quality, By Lic. Salvador Alfaro Gomez, March, 2009.](https://reader033.fdocument.pub/reader033/viewer/2022042813/546539f9af7959871b8b4a6c/html5/thumbnails/31.jpg)
![Page 32: Calidad, Quality, By Lic. Salvador Alfaro Gomez, March, 2009.](https://reader033.fdocument.pub/reader033/viewer/2022042813/546539f9af7959871b8b4a6c/html5/thumbnails/32.jpg)
![Page 33: Calidad, Quality, By Lic. Salvador Alfaro Gomez, March, 2009.](https://reader033.fdocument.pub/reader033/viewer/2022042813/546539f9af7959871b8b4a6c/html5/thumbnails/33.jpg)
![Page 34: Calidad, Quality, By Lic. Salvador Alfaro Gomez, March, 2009.](https://reader033.fdocument.pub/reader033/viewer/2022042813/546539f9af7959871b8b4a6c/html5/thumbnails/34.jpg)
Evolución histórica DE LA CALIDAD
Etapa Concepto Finalidad
Artesa-nal
Hacer las cosas bien independientemente del coste o
esfuerzo necesario para ello.
•Satisfacer al cliente. •Satisfacer al artesano, por el trabajo bien hecho •Crear un producto único.
Revolu-ción
Indus-trial
Hacer muchas cosas no importando que sean de calidad
(Se identifica Producción con Calidad).•Satisfacer una gran demanda de bienes. •Obtener beneficios.
Segunda Guerra Mundial
Asegurar la eficacia del armamento sin importar el costo, con la mayor y más rápida producción (Eficacia + Plazo = Calidad)
Garantizar la disponibilidad de un armamento eficaz en la cantidad y el momento preciso.
![Page 35: Calidad, Quality, By Lic. Salvador Alfaro Gomez, March, 2009.](https://reader033.fdocument.pub/reader033/viewer/2022042813/546539f9af7959871b8b4a6c/html5/thumbnails/35.jpg)
Evolución del concepto de calidad
Postguerra (Japón)
Hacer las cosas bien a la primera•Minimizar costes mediante la Calidad •Satisfacer al cliente •Ser competitivo
Postguerra (Resto del mundo)
Producir, cuanto más mejorSatisfacer la gran demanda de bienes causada por la guerra
Control de Calidad
Técnicas de inspección en Producción para evitar la salida de bienes defectuosos.
Satisfacer las necesidades técnicas del producto.
Asegura-miento de la Calidad
Sistemas y Procedimientos de la organización para evitar que se produzcan bienes defectuosos.
•Satisfacer al cliente. •Prevenir errores. •Reducir costes. •Ser competitivo.
Calidad TotalTeoría de la administración empresarial centrada en la permanente satisfacción de las expectativas del cliente.
•Satisfacer tanto al cliente externo como interno. •Ser altamente competitivo. •Mejora Continua.
![Page 36: Calidad, Quality, By Lic. Salvador Alfaro Gomez, March, 2009.](https://reader033.fdocument.pub/reader033/viewer/2022042813/546539f9af7959871b8b4a6c/html5/thumbnails/36.jpg)
Evolución histórica
![Page 37: Calidad, Quality, By Lic. Salvador Alfaro Gomez, March, 2009.](https://reader033.fdocument.pub/reader033/viewer/2022042813/546539f9af7959871b8b4a6c/html5/thumbnails/37.jpg)
![Page 38: Calidad, Quality, By Lic. Salvador Alfaro Gomez, March, 2009.](https://reader033.fdocument.pub/reader033/viewer/2022042813/546539f9af7959871b8b4a6c/html5/thumbnails/38.jpg)
Evolución histórica DE LA CALIDAD
![Page 39: Calidad, Quality, By Lic. Salvador Alfaro Gomez, March, 2009.](https://reader033.fdocument.pub/reader033/viewer/2022042813/546539f9af7959871b8b4a6c/html5/thumbnails/39.jpg)
![Page 40: Calidad, Quality, By Lic. Salvador Alfaro Gomez, March, 2009.](https://reader033.fdocument.pub/reader033/viewer/2022042813/546539f9af7959871b8b4a6c/html5/thumbnails/40.jpg)
![Page 41: Calidad, Quality, By Lic. Salvador Alfaro Gomez, March, 2009.](https://reader033.fdocument.pub/reader033/viewer/2022042813/546539f9af7959871b8b4a6c/html5/thumbnails/41.jpg)
![Page 42: Calidad, Quality, By Lic. Salvador Alfaro Gomez, March, 2009.](https://reader033.fdocument.pub/reader033/viewer/2022042813/546539f9af7959871b8b4a6c/html5/thumbnails/42.jpg)
EVOLUCION DEL CONSEPTO DE CALIDAD Y ETAPAS DE GESTION DE CALIDAD
![Page 43: Calidad, Quality, By Lic. Salvador Alfaro Gomez, March, 2009.](https://reader033.fdocument.pub/reader033/viewer/2022042813/546539f9af7959871b8b4a6c/html5/thumbnails/43.jpg)
CLASIFICACIONES DE LA CALIDAD
![Page 44: Calidad, Quality, By Lic. Salvador Alfaro Gomez, March, 2009.](https://reader033.fdocument.pub/reader033/viewer/2022042813/546539f9af7959871b8b4a6c/html5/thumbnails/44.jpg)
![Page 45: Calidad, Quality, By Lic. Salvador Alfaro Gomez, March, 2009.](https://reader033.fdocument.pub/reader033/viewer/2022042813/546539f9af7959871b8b4a6c/html5/thumbnails/45.jpg)
![Page 46: Calidad, Quality, By Lic. Salvador Alfaro Gomez, March, 2009.](https://reader033.fdocument.pub/reader033/viewer/2022042813/546539f9af7959871b8b4a6c/html5/thumbnails/46.jpg)
![Page 47: Calidad, Quality, By Lic. Salvador Alfaro Gomez, March, 2009.](https://reader033.fdocument.pub/reader033/viewer/2022042813/546539f9af7959871b8b4a6c/html5/thumbnails/47.jpg)
![Page 48: Calidad, Quality, By Lic. Salvador Alfaro Gomez, March, 2009.](https://reader033.fdocument.pub/reader033/viewer/2022042813/546539f9af7959871b8b4a6c/html5/thumbnails/48.jpg)
![Page 49: Calidad, Quality, By Lic. Salvador Alfaro Gomez, March, 2009.](https://reader033.fdocument.pub/reader033/viewer/2022042813/546539f9af7959871b8b4a6c/html5/thumbnails/49.jpg)
![Page 50: Calidad, Quality, By Lic. Salvador Alfaro Gomez, March, 2009.](https://reader033.fdocument.pub/reader033/viewer/2022042813/546539f9af7959871b8b4a6c/html5/thumbnails/50.jpg)
![Page 51: Calidad, Quality, By Lic. Salvador Alfaro Gomez, March, 2009.](https://reader033.fdocument.pub/reader033/viewer/2022042813/546539f9af7959871b8b4a6c/html5/thumbnails/51.jpg)
![Page 52: Calidad, Quality, By Lic. Salvador Alfaro Gomez, March, 2009.](https://reader033.fdocument.pub/reader033/viewer/2022042813/546539f9af7959871b8b4a6c/html5/thumbnails/52.jpg)
![Page 53: Calidad, Quality, By Lic. Salvador Alfaro Gomez, March, 2009.](https://reader033.fdocument.pub/reader033/viewer/2022042813/546539f9af7959871b8b4a6c/html5/thumbnails/53.jpg)
![Page 54: Calidad, Quality, By Lic. Salvador Alfaro Gomez, March, 2009.](https://reader033.fdocument.pub/reader033/viewer/2022042813/546539f9af7959871b8b4a6c/html5/thumbnails/54.jpg)
![Page 55: Calidad, Quality, By Lic. Salvador Alfaro Gomez, March, 2009.](https://reader033.fdocument.pub/reader033/viewer/2022042813/546539f9af7959871b8b4a6c/html5/thumbnails/55.jpg)
![Page 56: Calidad, Quality, By Lic. Salvador Alfaro Gomez, March, 2009.](https://reader033.fdocument.pub/reader033/viewer/2022042813/546539f9af7959871b8b4a6c/html5/thumbnails/56.jpg)
![Page 57: Calidad, Quality, By Lic. Salvador Alfaro Gomez, March, 2009.](https://reader033.fdocument.pub/reader033/viewer/2022042813/546539f9af7959871b8b4a6c/html5/thumbnails/57.jpg)
![Page 58: Calidad, Quality, By Lic. Salvador Alfaro Gomez, March, 2009.](https://reader033.fdocument.pub/reader033/viewer/2022042813/546539f9af7959871b8b4a6c/html5/thumbnails/58.jpg)
![Page 59: Calidad, Quality, By Lic. Salvador Alfaro Gomez, March, 2009.](https://reader033.fdocument.pub/reader033/viewer/2022042813/546539f9af7959871b8b4a6c/html5/thumbnails/59.jpg)
![Page 60: Calidad, Quality, By Lic. Salvador Alfaro Gomez, March, 2009.](https://reader033.fdocument.pub/reader033/viewer/2022042813/546539f9af7959871b8b4a6c/html5/thumbnails/60.jpg)
DIMENCIONES DE LA CALIDAD
![Page 61: Calidad, Quality, By Lic. Salvador Alfaro Gomez, March, 2009.](https://reader033.fdocument.pub/reader033/viewer/2022042813/546539f9af7959871b8b4a6c/html5/thumbnails/61.jpg)
![Page 62: Calidad, Quality, By Lic. Salvador Alfaro Gomez, March, 2009.](https://reader033.fdocument.pub/reader033/viewer/2022042813/546539f9af7959871b8b4a6c/html5/thumbnails/62.jpg)
![Page 63: Calidad, Quality, By Lic. Salvador Alfaro Gomez, March, 2009.](https://reader033.fdocument.pub/reader033/viewer/2022042813/546539f9af7959871b8b4a6c/html5/thumbnails/63.jpg)
![Page 64: Calidad, Quality, By Lic. Salvador Alfaro Gomez, March, 2009.](https://reader033.fdocument.pub/reader033/viewer/2022042813/546539f9af7959871b8b4a6c/html5/thumbnails/64.jpg)
![Page 65: Calidad, Quality, By Lic. Salvador Alfaro Gomez, March, 2009.](https://reader033.fdocument.pub/reader033/viewer/2022042813/546539f9af7959871b8b4a6c/html5/thumbnails/65.jpg)