Bussiness Ethiquttes

7/28/2019 Bussiness Ethiquttes

1/6

Name:

Date:

1

a. Ask for the person you're calling for

b. Ask for your party's extension without offering any other informationc. Ask for the person you're calling for, state your name and purpose for calling

d. Ask for the person you're calling for, and state your name

2

a. Leave a message that's short and to the point

b. Humor

c. Leaving as much information as possible

d. Speaking clearly and succinctly

3

a. TRUE

b. FALSE

4

a. Who you are calling

b. The purpose of your call

c. The best time to call

d. A brief joke to break the ice

5

a. Tell them the purpose of your call then ask them to call you back at their convenience

b. Leave a message on voice mail or with a receptionist and tell them to call at their convenience

c. Email them and ask what a good time for calling would be

d. Call them, but first ask if they have time, before proceeding with the call

6a. "What?"

b. "Yes"

c. "I see"

d. "Great"

7

a. To jot down things your party says so you remember them

b. To jot down notes about other things you need to do

c. To jot down ideas to suggest to your party

d. To help script your call so you don't forget anything

8

a. It's rude

b. You don't look busy enough

c. You should let the phone ring through to your voice mail so you can talk at a time of your choosing

d. It can catch the caller off-guard

9

a. TRUE

b. FALSE

What does not need to be a consideration before you make a phone call?

If your business call to someone will be unexpected, what should you do?

What is not an active listening word that will let your party know you are listening while on a business phone

call?

In the unlikely event that you reach a receptionist or secretary when making a business call (instead of voice

mail of the person you are calling), how should you address the call taker?

The single most important factor in leaving a voice mail message is ______.

You should never take a business call at lunch even if co-workers lunching with you don't mind.

Why should you keep a pad and pen near the phone for use during business calls?

Why should you generally not answer your business phone on the first ring?

You should smile when you're on the phone it "shows" through the phone.

Your Business Etiquette Score


2/6

10

a. Be overly courteous

b. Talk about personal issues

c. Enunciate and Speak Clearly

d. Refer to sports to lighten the mood

11

a. All caps insinuates you are yelling or screaming

b. It makes you look lazy and/or uneducatedc. It is a strain on your eyes, makes reading e-mail more difficult

d. All of the above

12

a. Compress the file (zip it up)

b. Send it f irst thing in the morning and call to make sure it was received

c. Send it during week days

d. Compress the file, then ask first when would be the best time to e-mail i t

13

a. Spell check, use full sentence structure and use proper grammar

b. Have a nice greeting: Hi, Hello, etc.

c. Have a proper sign off: Sincerely, etc.

d. All of the above

14

a. As soon as I can; no longer than 24-48 hours

b. When I get around to it

c. I don't have to reply

d. Doesn't matter

15

a. So I can send copies of business e-mail to my friends without my boss knowing

b. To keep my e-mail looking clean

c. To respect my contact's privacy

d. So I can send copies to anyone I want

16

a. Double check my e-mail address is correct

b. Get all my questions together and only send one e-mail

c. Make a reasonable effort to ensure the info I seek is not already covered on the site

d. All of the above

17

a. Say your own name before introducing the two people

b. Use the name of the most important person first in the introduction

c.Repeat the names of the people involved in the introduction twice so theyll remember each others names

and their proper pronunciation of those names

d. Introduce yourself

18

a. Train yourself to deal with anger and dont express it during working hours

b. Speak your mind regularly so it doesnt build up

c. Find outlets for your anger such as a walk during lunch, journaling, counting to ten.

d. Shout at the customer

When taking a business phone call you should try to

Why shouldn't I type my e-mails in all caps?

Before e-mailing a Web site for assistance, the first step I should take is:

When making a business introduction between two people, the most important rule to remember is:

Anger is a complex emotion that occasionally surfaces in the workplace. When it does, the best way to dealwith anger is to:

Before sending a very large attachment, I should:

What is the most important thing I should do with every e-mail?

How quickly should I reply to e-mail?

Why should I use the BCC field?


3/6

19

a. Gives people an insight into your character

b. Creates rapport with people

c. Kill time

d. (a) and (b)

20

a. Usually do not complain

b. Usually will not do business with you againc. Will tell others of their bad experience

d. (b) and (c)

Customers who experience poor etiquette in dealing with your organization:

Total number of correct answers: __________

* Your score is : (Total number of correct answers/20)*100 : _________

Making small talk is vital for conducting business today because it:


4/6

1. In the unlikely event that you reach a receptionist or secretary when making a business call (instead of voice mail of the

person you are calling), how should you address the call taker?

d. Ask for the person you're calling for, and state your name

2. The single most important factor in leaving a voice mail message is ______.

a.Leave a message that's short and to the point (OR) d. Speaking clearly and succinctly

3. You should never take a business call at lunch even if co-workers lunching with you don't mind.

b.TRUE

4. What does not need to be a consideration before you make a phone call?d.A brief joke to break the ice

5. If your business call to someone will be unexpected, what should you do?

d.Call them, but first ask if they have time, before proceeding with the call

6. What is not an active listening word that will let your party know you are listening while on a business phone call?

a."What?"

7. Why should you keep a pad and pen near the phone for use during business calls?. .

8. Why should you generally not answer your business phone on the first ring?

Correct Answer: d.It can catch the caller off-guard

9. You should smile when you're on the phone it "shows" through the phone.

b.TRUE

10. When taking a business phone call you should try to

c.Enunciate and Speak Clearly

11. Why shouldn't I type my e-mails in all caps?

d.All of the above

12. Before sending a very large attachment, I should:

a.Compress the file (zip it up)

13. What is the most important thing I should do with every e-mail?

d.All of the above

14. How quickly should I reply to e-mail?

a.As soon as I can; no longer than 24-48 hours

15. Why should I use the BCC field?

c.To respect my contact's privacy16. Before e-mailing a Web site for assistance, the first step I should take is:

c.Make a reasonable effort to ensure the info I seek is not already covered on the site

17. When making a business introduction between two people, the most important rule to remember is:

a.Use the name of the most important person first in the introduction

18. Anger is a complex emotion that occasionally surfaces in the workplace. When it does, the best way to deal with anger

c. Find outlets for your anger such as a walk during lunch, journaling, counting to ten.

19. Making small talk is vital for conducting business today because it:

(a) and (b)

20. Customers who experience poor etiquette in dealing with your organization:

(b) and (c)


5/6

1 d

2 a or d

3 b

4 d

5 d

6 a

7 a or c8 d

9 b

10 c

11 d

12 a

13 d

14 a

15 c

16 c

17 a

18 c

19 a and b

20 b and c

is to:


6/6

1 d

2 a or d

3 b

4 d

5 d

6 a7 a or c

8 d

9 b

10 c

11 d

12 a

13 d

14 a

15 c

16 c

17 a

18 c

19 a and b

20 b and c

Bussiness Ethiquttes

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