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10C H A P T E R

Communicating in and Leading Teams

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Five Dysfunctions of a Team

Project Teams

Work TeamsVirtual Teams

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Group Roles

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Group Member Relations

Common Communication Networks

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Stages of Group Development

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The Effects of Group Cohesion

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Sources of Influence within a Group

INFORMATIONAL

NORMATIVE

INTERPERSONAL

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Group Performance

Improve productivity by:

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Stages of Group Decision-making

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Sources of Group Conflict

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Conflict Resolution

Competition

Collaboration

Compromise

Avoidance

Accommodation Figure 10-2. Styles of Conflict Resolution

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Team Leadership