Broadband CRM

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Transcript of Broadband CRM

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    Preface

    Our project namely Broadband Crm is commercial application software. Our project

    is a modification of the software presently working.

    We have computerized all the processes that occur while maintaining customer

    information and internt plans.We have kept in mind the fast changing world and according to

    that have done coding with simple logics known to me and i have provided comments wherever

    necessary, so any programmer can easily modify according to the current requirement ,if there is

    a need.

    What is Inside?

    This book covers all the aspects on working of the software. The flow-charts of all the

    processes all given as well as we are providing overview of the software, so that it becomes easy

    for ready to understand the working. The coding and design of the main forms in the software are

    provided and explained. This is done as most of the logics used in overall software and it will

    help the future programmer to understand all the concepts of this software.

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    1) Synopsis of projectBroadband Crm available on a single platform, It is a comprehensive solution offering

    customer management.

    Broadband Crm enable service providers to cost-effectively reach thousands of

    customers, providing them with real-time pre-paid billing, accurate service provisioning,

    and differential rate plans.

    It won't affect the day-to-day running of your computer as it works in the background,

    checking your usage and alerting you only if your package gets expired

    2)Main reporta) Introduction to projecty Internet or broadband connections and usage patterns have grown, and changed

    rapidly over time, as new technologies have enabled better ways of working. To

    exploit these technologies point-solutions have been put in place

    y The earlier broadband management system was computerized, but still it requiredlots of application to make it simpler and easy to use.,Data base entry work,

    which was a tedious process involving large amount of manual work. The storage

    and maintenance of such large databases involved extra efforts and it was not a

    cost-effective scheme.

    y After the introduction of our system the manual paper work is completelyreplaced.

    y Does not require any special training to use it because of the Interactive GUI ofthe system.

    y Helps to curb unwanted expenses.y It will also support customrs to select package as per their convinence and get it

    renewed

    y Best of all this software provide an integrated broadband management applicationthat enables you to manage broadband usage at a overall level and to identify and

    drill down into problem areas to manage usage and costs in a timely manner.

    b) Problem Definition

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    The unprecedented growth of information and communication technologies (ICT) driven

    by microelectronics, computer hardware and software systems has influenced all facets of

    computing applications across organizations. Simultaneously the business environment is

    becoming increasingly complex with functional units requiring more and more inter-functional

    data flow for decision making, timely and efficient procurement of and management of

    inventory, accounting, human resources and distribution of services. In this context, management

    of organizations needs efficient information systems to improve competitiveness by cost

    reduction and better logistics. It is universally recognized by large and small-to- medium-size

    enterprises (SME) that the capability of providing the right information at the right time brings

    tremendous rewards to organizations in a global competitive world of complex business

    practices.

    Broadband Crm systems is a software systems for Internet Service Providers, encompassing

    modules supporting functional areas such as marketing, customer resource management, project

    management, service and maintenance. The architecture of the software facilitates transparent

    integration of modules, providing flow of information between all functions within the company

    in a consistently visible manner.

    b)FeasibilityWe perform the feasibility study of the project on the following 5 parameters:

    Technology and system feasibility-

    The project is technologically feasible because of the easy availability of the visual studio 2008

    & support for Sql server.

    Teams experience on the development platform and the clear idea of the project requirements

    makes it even more feasible technologically.

    Recourse feasibility-

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    The project achieves resource feasibility as the development team has proper understanding of

    the available time and required components

    Being a part of the final yearBScIT syllabus the project does not disturb the normal academic

    proceedings

    Operational feasibility-

    The project is operationally feasible because current user are not unaware of the concept of the

    remote access

    Switching to the project will not only benefit the employee by allowing remote access to the

    companys server but also ensure the firm of secure usages of its resources by the clients

    Legal feasibility-

    The project is legally feasible because it provides remote access connection only to the

    authorized user and restricts unauthorized access to the resource, thereby complying to the

    formulated rules and regulations

    Schedule feasibility-

    The project obeys Schedule feasibility because it timely completion within the stipulated time

    period

    c) System analysisRequirement analysis:-

    Hardware requirements:-

    y X36based Pc(Intel pentium

    3orA

    MD ONX

    P higer)y Minimum 128 MB RAM

    Software requirements:-

    Server Software Requirements

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    y Operating System : Window Server 2003/XPy Front end : Microsoft visual studio 2008y Data base : SQL servr 2005

    SOFTWARE REQUIREMENT SPECIFICATION:-

    The project deals with the development of a Software Requirement Specification (SRS)

    document that specifies how a client server application is used such as sify broadband services.

    d)Current SystemExisting ISP SOFTWARES is based on computer use but it actually needs more

    manual work to be done.

    Even though the existing system is computerized it still requires manual entry of

    product and sales. The storage of large database requires extra efforts and it is extra

    cost effective.

    There are no additional features to advertise or alert the customers before their

    package gets expired.

    Customers cannot renew their package themselves. they have to call the customer

    care support and get it renewed

    f) propose system

    This is basically a desktop application for broadband company. The application has three levels of access rights :

    1. Admin2. Employee3. Customer

    It generates various reports like:1. Customer list2. New package reports

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    3. Daily log report of customer.4. Bill generation report5. Daily renewal report

    Provides a good authentication system for security reasons. Authorizes the users. Gives a complete overview of the various sections in the IT company The structure of the application is user friendly and has no loop holes for attacks. Maintains the critical data of the company. Prior to our systems introduction, office work used to be a manual procedure. Maintaining huge records of the company were difficult. Expenses related to training employees for such tasks were involved. Customers can renew their package siting at home at just one click away.

    3)System development (OOAD/SSAD)

    a)Gantt chart

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    b) Event Table

    Event Trigger Source Activity Response Destination

    Add Employee

    New Employee EmployeeAdding new

    employee details

    Employee details

    addedEmployee

    Update Employee

    Employee details

    changeEmployee

    Update existing

    employee

    Employee details

    UpdatedEmployee

    Delete EmployeeDelete existing Employee

    Deleting existing

    employeeEmployee deleted Employee

    Add CustomerNew Customer Customer

    Adding new

    customer

    Customer details

    addedCustomer

    Update Customer

    Customer details

    changeCustomer

    Update existing

    customer

    Customer details

    UpdatedCustomer

    Delete CustomerDelete existing Customer

    Deleting existing

    customerCustomer deleted Customer

    Add No New No Tel Adding new Tel no Tel No added Tel

    Delete NoDelete existing Tel

    Deleting existing

    Tel NoTel No deleted Tel

    Add PackageNew Package Package

    Adding new

    Package

    Package details

    addedPackage

    Update Package

    Package details

    changePackage

    Update existing

    Package

    Package details

    UpdatedPackage

    Delete PackageDelete existing Package

    Deleting existing

    PackagePackage deleted Package

    View details

    View existing

    detailsEmployee

    Viewing employee

    details

    Show employee

    detailsEmployee

    Add details

    New details Employee

    Adding new

    employee salary

    details

    Employee details

    addedEmployee

    New User

    New User UserAdding new user

    details

    User details added User

    Add Bill New Bill Bill Adding new Bill Bill details added Bill

    Update Bill Bill details change Bill Update existing Bill Bill details Updated Bill

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    c)class disgram

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    d)use case

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    e)sequence diagram

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    f)state chart diagram

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    g)E-R diagram

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    h)Activity

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    i)Component

    j)Package

    K)Deployment

    l)Collaboration Menu tree

    4)Program list

    5) Table list

    6)Rport list

    7)System testing and conclusion

    8) Data entry form (snapshot of form)

    9)Coding Convention (flow of cod)

    10)Source code

    11)Screen layout with test data & test result

    12) Report Layout

    13)References/bibliography/ website use with time & date

    http://www.tutorialspoint.com/uml/uml_statechart_diagram.htm