Bis e Governance
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Transcript of Bis e Governance
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Why eGovernance?
Government can transform citizen service, provide access to information to empower citizens, enable their participagovernment and enhance citizen economic and social opportunities, so that they can make better lives, for themsel
nd for the next generation.
Governance Standards - Describes the standards and architecture for e-Governance applications
ramework for e-Governance - Information on National e-Governance Framework
Geographic Information Systems in E-governancelectronic Governance(e-governance) is tool by which citizens can communicate with government. Information andommunication Technologies (ICT) provides appropriate e-government solutions for citizens with the help of Geogr
nformation Systems (GIS). A user friendly GIS software like can play an important role in planningeveloping and implementation of government programmes by for example allowing creation of GIS enabled websitse of GIS in planning and monitoring of agricultural sectors and much more through digital governance.
ossible usage scenarios of in Urban Planning, Development
Find land use like residential, commercial, industrial, agricultural etc.
Find flood-prone areas, usar land and risk from other natural disasters.
Layout of roads, drainage system and water-connections, utility cables.
Access to park, markets, hotels, airport, railway-station, hospitals and schools.
can allow access to administrative records :
Land use private, agriculture, commercial.
Property owner-ship no, name of owner, name of area, present status, tax files, via their
geographical positions. Area wise Comparison of revenue collected and projected,according to the database.
ossible usage scenarios of to check power theft in the power distribution:
Link consumer billing system with power supplied to each 11KV->440V transformer, or feeder w33KV.
Match the money collected vs power supply of a specific area.
Identify and report leak points (area wise) with quantity of theft
Mark areas of major default for enhanced vigilance.
n the telecommunication sector for e.g. telephone exchanges information:
Number of levels, no. of pillars.
Lay out of cables, primary cables, leak points.
Load vs geographical area of an exchange.
no. of subscribes along with the capacity of that exchange.
http://egovstandards.gov.in/http://www.mit.gov.in/plan/framework.asphttp://www.prithvitech.com/gis/pgis.phphttp://www.prithvitech.com/gis/pgis.phphttp://www.prithvitech.com/gis/pgis.phphttp://www.prithvitech.com/gis/pgis.phphttp://www.mit.gov.in/plan/framework.asphttp://egovstandards.gov.in/ -
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For Agricultural sector e.g.:sugarcane
Agricultural Analysis
Depict variety and quantity of cane grown plot wise/grower wise/village wise/center wise.
Calculation of cane area to predict and calculate harvest.
Variety and type wise cane area can be shown.
Total cane production on the basis of average cane yield can be predicted.
IS enabled website for the Tourism Industry using . for e.g. in a city querieshould give:
Points of interest in a city with features and photographs.(mobility)
Places to stay along with the information needed.
Access to markets, parks, railway station, hospital, airport etc.
mproving the administrative processes
he Government shall undertake major administrative reforms, redefining its role, and recasting the structure andunctioning of its Administrative Departments to facilitate adaptation to IT. This exercise shall be carried out by remf redundancies, resource optimisation and rationalisation of rules and procedures to bring about transparency in wornd enhancing efficiency and productivity.
T Budget
ach Department, Corporation etc. shall earmark 3% of its budget for IT applications. This budget shall be spent foromplete transition to e-Governance by the year 2005. Individual organisation specific IT plans will be finalised by
1.3.2002. The allocated budget shall be spent on procurement of hardware, systems software, establishing IT centreetworking, web technology, development of applications software, training and technical consultancy, etc.
tate-Wide Area Network
he State shall establish a backbone network Manipur State Wide Area Network (MANNET) for voice, data and vidansmission and dissemination. The network shall be utilised for inter department connectivity, multi-user and multiervice facilities, video conferencing, file transfer facility, e-mail, on-line application processing, query and responsehe MANNET shall enable better communication, information sharing, allowing officials to work together moreffectively resulting in cohesive administration. Phased implementation of MANNET will cover strengthening thexisting/ future intranets at State Secretariat, C.M.'s Secretariat, Government Departments in the State Capital and 9istricts Head Quarters with existing NIC/DoT infrastructure. The second phase shall extend MANNET to all intraistrict networks and integrate the Sub-Divisions and Block Head Quarters. Private sector will be encouraged to
articipate in developing this network.
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he MANNET shall be a secure Network for the State and will be through VSAT/Leased lines/ dedicated Optical Fibables/ Radio Frequency Links. It will feature
a. Capability for Video-conferencing between Secretariat and District Offices ( minimum 128kbps begin with ),
b. Network at District level and
c. Link to remote SDO/Block Offices to be connected by VSAT etc. This facility will improve supervand monitoring of District & Sub-Divisional HQs from State capital, save travelling time and cosand speed up communication.
epartmental Local Area Networks
he State Government Departments shall establish departmental Local Area Networks/ Intranets.
igitisation of Public Domain Information
ll public domain information like Official Gazette Notifications, Acts, Rules, Regulations, Circulars, Policies androgramme documents would be digitised and made available for electronic access on the Internet as well as in the fof CD-media. This process shall be introduced by the year 2002.
lagship/Proof-of-concept Applications
lagship applications will be developed as proof-of-concept applications for demonstration and building confidence her Departments. The applications shall be finalised by the High Powered IT Committee. These could be started inaxation, Treasury and Transport sectors.
ransaction automation and Information databanks
T application in (a) Transaction automation and (b) Creation of Information databanks will be mandatory for allepartments, Corporations etc. to achieve accountability and efficiency in administration. This process will be compy the year 2003. The different phases of Transaction automation for Revenue Generating Departments shall be:
1. Transaction computerisation in the Departments and
2. Extend payment facility at a single point.
MART Cards
he Government shall consider issue of Electronic SMART Cards to citizens with multi-functions that enable citizenteract with services, make payments and serve as ration card, driving licence and identity card etc. This shall betroduced on pilot basis in association with the private sector by the year 2003.
se of Manipuri
he State Government shall promote use of Manipuri in Information Technology to increase the outreach to the coman. For this purpose specific initiative will be taken for use of Manipuri in Computers and developing Webpplications.
Management Information System
n efficient Department-specific IT based Decision Support System/ Management Information System shall be evolbstract on all developmental parameters, revenue collections, agricultural inputs, irrigation facilities, power generat
nd distribution, social infrastructure etc. will be integrated in this system. Wherever citizen interface is involved, Wnabled applications will be developed. This initiative shall be supported by the Department of Information Technoloevelopment of this system shall be completed by the year 2003.
tandardisation of IT Infrastructure, data and applications
shall be mandatory for all Departments and Corporations to procure hardware, software, networking equipment etcccording to specifications and standardisation laid down by the IT Department. Standardisation of data shall also bearried out by organisations to the feasible extent. These steps shall enable integration of resources into the State Intreation of centralised data warehouses and compatibility on all systems which will reduce future costs of IT applicat
se of e-mail, bulletin boards and video conferencing
nternal communication will be improved by increasing use of e-mail, bulletin boards and video-conferencing in theovernment. Routine circulars, meeting notices, and minutes will be communicated through e-mail. Video-conferencill be used particularly with the District Offices.
se of GIS Technology
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IS shall be extensively used in integrating, analysing and visualising different types of data for spatial planning,nvironmental protection, utility management, traffic regulation etc. Digitised maps of Manipur already available wiepartments, Manipur University etc. will be utilised for providing GIS based services. Augmentation of digitised baaps shall be made as and when required.
Development of Portal Website
Portal website of the State would be set up by the IT Department which will interconnect the website of everyepartment and organisation who in turn shall develop their own websites. The portal site developed by the ITepartment shall be updated dynamically.
Government Notices on Website
ll Government tenders, employment news, public domain information and notices issued by Government for generaublic shall compulsorily be published on the Government website.
T Literacy in Government
he Government shall implement an IT Literacy Plan for its employees to achieve 100% IT literacy in the Governme005. IT literacy will have a minimum level of defined proficiency which will include word processing, e-mail, data c. Suitable incentive/disincentives shall be announced to achieve the desired level of proficiency. For all new empl
ppropriate level of computer literacy shall be made an essential requirement in the recruitment rules. This initiative e supported by IT Department and NIC. Use of e-mail, internet and computers in general shall be maximised.
Citizen Interface
ublic Information and Facilitation Counters in Government offices shall be set up so that public domain informationvailable without any delay and also for e-mail access into grievance and suggestion databases for citizens.
elivery of Public Domain IT Services
he State Government shall establish electronic delivery of services in the public domain in its departments, and makvailable these services on transaction fee basis to be charged from the users. Quality assurance for such delivery shallow well laid out norms.
eckoner eGovernance OverView
Governance is all about citizens and about Services. Services are meaningful if time bound and Time bound servicere possible only by blending Information & communication Technologies (ICT) and Government Processeengineering. We perceives e-Governance as a process & not as a product. It is a paradigm shift for all theakeholders i.e. Govt. buyers/users, citizens, facilitators & vendors. Ascomp Technologies eGovernance solutionrovides a wonderful application on Integrated Management Information System to integrate all your organizationrocess like File tracking, Complaints management, legal records, and any technical modules. E-Governance Solutiolectronic Governance is defined as giving Citizens the choice of when and where they access government informationd services. Putting the Citizen at the center of government means better services to citizens with more transparencyhis uses more and more of Electronics & Information Technology in many of the government functions. Why E-overnance:To make government more result oriented, efficient and citizen centered
Enhance good governance characterized by participation, transparency and accountabilityUse of new communication technologies and the Internet provide opportunities to transform the relationship betweeovernments and citizens in a new way contributing to the achievement of good governance goalsThe use of information technology can increase the broad involvement of citizens in the process of governance at alvels by providing the possibility of on-line discussion groups and by enhancing the rapid development and
ffectiveness of pressure groupsAdvantages for the government , government may provide better service in terms of time, making governance morefficient and more effectiveThe transaction costs are lowered and government services become more accessible
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eckoner e-Governance solution is built on n-tier architecture using latest window technologies and is truly web enaasy, and secured. Key features:User definable processesTightly controlled access rights at role & user levelTask flow enabled
Integrated with MS office using interoperability.Requires minimal training on line help is provided at each module level, screen level and field level.Totally secured and system and user wise audit trails
lectronic Governance thus, is the application ofnformationechnology to the processes of Government functioning toring aboutSimpleMoralAccountable
Responsive andTransparent Governance
Uses & Objectives of e-Governance: Integrating various Business Functions Defined Processes across the Board Process Automation Workflow based approach Minimal Manual Intervention Quicker Response Time Improved Monitoring
Productivity Gain Secure Central Repository of Information Online & Real time Information Availability Consolidated MIS reports Extending Services to the outside world over the WEBintegrating with website or Portal
ey Features of our e-governance Application:Web based (Run on LAN/ WAN/Mobiles/PDAs)Highly optimized and required low bandwidthWorkflow based/ task flow basedIntegrated modules (Shares common masters for bettertegration)Central Database with data coming from differentocationsApplication build with best/Latest technologiesIPR Ownership: Open for customization in Core of theroduct.Implementation by Core implementation team havingxperience in e-Governance applications and governmentomain.
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Reckoner e-Governance login interface logs in the userper the access rights given to him. Entry screen are userfriendly and provides online help to the user doing the e
Key Menus: Entry transaction pages Browser for each module or document types. Registers of each document. MIS reports User dashboards User mail boxes User task (pending for me)
omplaint management is a common process in
overnment organisations with direct public
elations and should be handled proactively with
mely closure and transparency. The System
rovides time bound acceptance of a complaint,
suing an acknowledgement, assigning unique
omplaints Token number, and subsequent
acking of complaint actions and resolution.
he System enables pro-active auto escalation
f pending complaints for either action orformation etc. Different reports are available
or tracking, actions taken and pendency on
omplaints. Complaints can be registered from
fferent Offices and are available to the
oncerned authorized staff for further action
nd monitoring.
omplaint Management System
omplaints can be entered in the central
atabase from different offices, site links, and e-
osks. The complaints are then allocated to the
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oncerned offices and subsequently to the field
fficer/Employee for action. Complaint status is
pdated as and when required and available all
cross the system for further reference.
omplaints will be marked New, Forward,
ssigned, Resolved, Closed, and Confirmed.
ocuments, files, video files, images can
e uploaded with the complaint details by
sing the document management server.
omplaint module has functionality for entering
he complaints by any office. It can be made
vailable to the external parties like individual
tizens, NGOs and other stakeholders through
eb browser based application.
rocess:
Complaint entry: Complaint entry documententered by the staff of any office who
eceived the complaint and all the details are
ut in the entry regarding complaint,
omplainant, industry details, subject matter,
omplaint description, Complaint category,
omplaint classification etc.
l the details are entered in the central
omplaint registry and a running serial number
allocated to each complaints. Duplicate
omplaints can also be grouped together for
ombined action report.
Allocation entry: These complaints are
located to the concerned office and unique
erial number is generated with prefix of office
ode from the complaint Browser. Moreover,
eld officer/employee processes the complaints
or further action.
Status updating: Field officer/employeeontinues to update the complaints until it is
esolved and confirmed by the complainant.
eld officer can attach soft copy of the action
aken reports and these documents can be
etrieved any time for reference.
Attachments: Complainant/User can attach
he documents to support the complaint or
esponsible officers or field staff can attach the
ction taken reports or status files or videos to
upport the closure of complaint.
Benefits:
Web browser based application. No need to install
deploy any application or setup.
Solution for Effective & Efficient Management of
Documents
Citizen/public Empowerment at All Levels.
Total elimination of All Duplication of Efforts
Tool for Improving Organizational Efficiency and fa
action on complaints.
Transparent Access to Information to Citizens/publ
Recording the flow of complaints in the organizatio Pendency Monitoring at all levels
MIS Reportschurning information out of data
Powerful search facility: Track/Search for any lette
file in the organization
Provide a tool for time bound service delivery in cr
areas like grievances handling
It has empowered the Administration to monitor th
status of the complaints and has also empowered th
citizen by building in the transparency.
It has assisted in evolving a mechanism for laying
down pragmatic citizens charter by incorporating
feedbacks from two vital stakeholders.
This will build a database, which can further be use
taking policy decision by doing qualitative analysis o
the data generated.
Well Defined Complaints Handling mechanism
Automated Systems
Assurance of Time Bound Delivery
Status Monitoring at all times
Updating the Citizen for Current Status
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eports:
pplication has number of reports available with
rill down option, where user can see the unit level
etails.
Nature wise region wise Complaint: A matrix
eport for nature and region wise details.
Category wise Complaint: Category wiseegregation of complaints.
Z-Category wise Complaint: Complaints marked to
ighest authorities.
Complaint Detail Report: Details of complaint
eceived
Complainant Details Report: Details of
omplainants who lodged complaints.
Complaint Responsibility: Region/Area wise
omplaints received.
Complaint Grouping: for same complaints received
om different complainants or sources.
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eckoner File
racking
ystem
verView
le Tracking
ystem
manages all the
ile movement
om One Desk/ne person to
ther and help
rganisation to
manage the
ow effectively
nd efficiently.
All the Files,
ocuments,
etters, memos,
eminders etc.an be
processed and
racked by the
ystem. FTS
elps in online
acking and
ast redressal or
cation
formation and
endency
monitoring more
ffectively by
roviding,
nline, a
plethora of
formation at a
lance.
ny organisation receives and despatch
tters, applications and other
ocuments. FTS solution caters to the
ntry and further processing of that
ocument across the organisation. The
ystem has comprehensive facilities for
managing all Inward-Outward related
unctions & single point classification of
l letters. The System would follow a
tandard procedure of file numbering &
nable file tracking, file movements
acking, pendency monitoring, etc.
All the Records will be
maintained in the system
about flow of documents in the
department, also all the
remarks and action taken by
the employees on a particular
document will be stored in the
system. When work on
particular document will be
over it will be outward from a
department. File Tracking
System will also provide very
Benefits:
Solution for Effective &
Efficient Management of
Documents
Staff Empowerment at All
Levels.
Total elimination of All
Duplication of Efforts
Tool for Improving
Organizational Efficiency.
Transparent Access to
Information to Citizens
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ased on Docket sheet. It would have
ery powerful search facility to locate a
e. File tracking system will allow users
o access the file location and monitor the
me. There will be a registry with each
epartment, all the letters will be marked
s inward and outward with departments
oncerned registry. System will allow
rganisation to create desks for different
epartments, each department can havemultiple desks, and these desks will be
rectly linked to the designations, which
ill be unique for every employee or
ead of the Departments. Once
ocument is assigned to the Designation,
can be assigned to various other
mployees in that department or to
nother desk in that department.
powerful technique / reports to
search any document at any
point of time. File Management
Manages Files/ Letters/
Memos, Circulars, Office
Orders, Applications, Bank
guarantee details and other
documents.
Marking to Desks/ Marking toEmployees.
Multiple marking to different
Desks or Departments at a
time.
Attach to Files or any other
documents.
Different status like pending,
in progress, action taken,
closed, attach to file with File
no. Dispatched and Closed etc.
Designed for Less Paper &
Paperless Office
Recording the flow of
document in the organizatio
Pendency Monitoring at a
levels
MIS Reportschurning
information out of data
Powerful search facility:
Track/Search for any letter file in the organization
Management of all Inward
Outward
Access Controls for softwa
modules mapped to
organization hierarchy
System Administration th
an independent module for
defining masters, process a
access settings.
ile Tracking System comprises of the following Process:
Registry Entry: all the details pertaining to the document/File are entered and system captures the
nd time details. System tracks new additions and also maintains historical data of earlier
ocuments/Files.
Marking to the Desk: The document/ Files can be marked to different Desks/ Departments/Designat
or further processing. The details of the process flow are captured and action/ Remarks and maintain
hroughout the process for each document/File.
Marking To Employee: The Desk head can mark the document to specific employee and system
aptures the action taken remarks and user login details.
Pendency monitoring: System allows user to work in time bound manner and escalate the documen
ansaction which are on hold for long time and provides information on the unfinished tasks with
easons.
File Tracking System Solution
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ashboard/Statistics
Window on multiple reports on one
creen
User can see details by expanding
Major transactions are shown in top
ecords
eports
Letter At Desk Report
FTS Report
Sender Category Report
Mode Of communication Report
Escalation Report
Pendency monitoring
Master
Desk master
Automatic Association of employees with
he Desk.
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Designation master/ Department linking
ith the Desk.
File type/ File master.
Sender category master, Letter type/
atter category
Mode of communication master