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IMT-N-I- BC1-2013

Business Communication I

Session 1

June 28th

2013

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Learning Objectives

Business Communication I

Course Alignment

Intrapersonal Communication What- Modes

Why- Utilities

Effective Listening & Interpersonal Communication

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Intrapersonal Communication

Communication within an individual

Analyzing situation

Clarifying ideas & concepts

Helps in evolution of

Belief

Mental Statements that may be concerned with any facet of life

Attitude

Learned predisposition favorable or unfavorable toward an object Values

Individuals convictions about way of living in a specific cultural

setting

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Modes of Communication

Internal Discourse

Analysis of inputs

Listening, reading, observation, creative inputs

Concentrating/ thinking- try sitting idle

Solo Vocal Communication

Speaking aloud to oneself App- Digital Voice Recorder

Solo Written Communication

Personal writing as in journal/ diary App- Checklist- To do list

Intrapersonal Communication

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Applications- Utilizing intrapersonal communication Inner directed- Self Concept

Self images- How a person sees him/herself

Effects individuals behavior & self esteem

Determines the external orientation of individual

Outer directed- Perception Formation

Perception of the outside world around us

Rooted in beliefs, attitudes & values

Figurative Patterning- Gestalt Psychology

Analytical- Expectations Management

Prepares an individuals expectations/ life scripts

Future oriented messages with LT/ST roles

Eg- prioritizing daily tasks

Intrapersonal Communication

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Self Concept- Different Self-Images

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How we see ourselvesActual Self-Image

How we would like to seeourselves

Ideal Self-Image

How we feel others see usSocial Self-Image

How we would like others to seeus

Ideal Social

Self-Image

How we expect to see ourselves inthe future

Expected

Self-Image

Traits that we must possessOught-toself

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Perception Formation

Perception a mental process in which we select, organize and

interpret the many stimuli we receive

Gestalt Psychology Assertion we process information

in the easiest form

for us to understand

based on our world view

Patterning Law of Proximity- Figure & Ground

Law of Similarity- Grouping

Principle of Closure- Closing/ compacting info

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Expectations Management

Managing our tasks from small to big

Ready analysis about things, people & ourselves

Self Fulfilling Prophecy

We are what we believe we are Our own expectations influence behavior/ outcome

Other persons expectations influence an individuals behavior

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Factors That Hinder Active Listening

Many factors hinder Active Listening

Here are a few noises from intrapersonal commn.

Daydreaming Thinking about other people, places or things

Paraphrasing excessively

Preparing our responses ahead of time

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