AURA 2 0 Programming Installation

AURA 2.0

Emergency Response System

Programming & Installation Manual

REV. 1.0 - October 2010

2

MODULES

1. Ultimate Communicator Server 1.08…………………………………………..…..Page 3

2. Aura 2 Server…………………………………………………………………………Pages 4 to 33

3. Spark……………………………………………………………………………………Pages 34 to 37

4. IMAGE LINK\Setup Prg Alerts................................................Pages 38 to 44

5. A2 Wireless – Ultimate Communicator App Link 1.35……………..……Page 45

6. Pager – Ultimate Communicator App Link 1.35………………………….…Page 46

7. A2 PI-1 Ultimate Communicator App Link 1.35…………………………..…Page 47

8. LightControl - Ultimate Communicator App Link 1.36………………..…Page 48

9. CG Client 1 – Ultimate Communicator ImageLink 1.03…….…Pages 49 to 55

10. Ultimate Call Accounting…………………………………………………….Pages 56 to 64

3

Ultimate Communicator Server 1.08 Used to connect all modules

Also called Router

1. Enter Maintenance Mode

Select Security --> Maintenance Level and the Security window will pop-up

Enter Password (Default password is Aura) and select OK.

2. Check

Check all the little windows on the Ultimate Communicator Server 1.08 to make sure all

the modules are running. (See Figure 1)

If a module or modules are not running it will not show on the Ultimate Communicator

Server 1.08.

Figure 1

4

Aura 2 Server This is the main module that processes overall everything for the Aura 2.0 system Runs all the processes in the background with user input 1. Enter Maintenance Mode



2. Alert New

Used to register wired hardware/devices. (See Figure 8)

3. Registering wired hardware/device

Select Alrt New and a new window will pop-up. (See Figure 8)

In the new pop-up window, it will ask if you want to Automatically (A) or Manually (M)

register the hardware. (See Figure 8)

Figure 8

By default, Automatic (A) will be selected and select OK

A new window will pop-up asking you to Activate Device RESET. (See Figure 9)

Figure 9

For a wireless device, press the reset button on the device to activate it

5

For a hardwired device, you need to go to the IMAGE LINK\Setup Prg Alerts module and

select Prg

The Input window will pop-up asking Registration for Scope (S), PLC (P), Ext (E).

(See Figure 10)

By default, PLC (P) is selected. (See Figure 10)

Enter the Registration and select OK. (See Figure 10)

Figure 10

Another Input window will pop-up asking for the Starting port number. (See Figure 11)

Enter the Starting port number and select OK. (See Figure 11)

Figure 11

Another Input window will pop-up asking for the Ending port number. (See Figure 12)

Enter the Ending port number and select OK. (See Figure 12)

Figure 12

6

The Wired Alert Ports window will pop-up showing the port numbers. (See Figure 13)

By default, Exit is selected and select OK to close Wired Alert Ports window.

(See Figure 13)

*NOTE: Scope will have A, B, C, D and PLC will have 1, 2, 3, 4 with the port numbers.

(See Figure 13 and 14)

A=1 --> Fast flash

B=2--> Slow flash

C=3--> Stead flash

D=4--> Reset

Figure 13 - PLC

Figure 14 – Scope

7

Jump to the Aura 2 Server module and select Alrt New and a new window will pop-up.

In the new pop-up window, it will ask if you want to Automatically (A) or Manually (M)

register the hardware. (See Figure 8)

By default, Automatic (A) will be selected and select OK. (See Figure 8)

A new window will pop-up asking you to Activate Device RESET. (See Figure 9)

Jump back to the IMAGE LINK\Setup Prg Alerts module and select the line with the

same port number and correct flash of the hardwired device

After selecting the correct line, you will see the words Activation Has Been Sent and

your template you have selected will pop-up.

4. Alert Edit

Used to modify alert/device profiles

5. Modify Alert Profiles

Select Alrt Edit and the Input window will pop-up. (See Figure 15)

In the Input window, it will ask the Alerting Device Registration Number (000-999)

Enter in the Alerting Device Registration Number and select OK

Figure 15

8

The Alert Device Profile window will pop-up. (See Figure 16)

Figure 16

By default, Save Setting and Exit will be selected

All lines below Cancel Changes and Exit in the Alert Device Profile can be modified.

(See Figure 16)

To modify, select lines that needs to be modify and a pop-up window will allow you to

modify it

After modification is done, you have to select Save Settings and Exit to save, otherwise

select Cancel Changes and Exit to un-do modifications and exit without saving.

(See Figure 16)

9

6. Alert Delete

Used to delete alert/device profiles

7. Deleting Alert Profiles

Select Alrt Del and the Input window will pop-up. (See Figure 17)



Figure 17

10

The Alert Device Profile window will pop-up (See Figure 18)

Figure 18

By default, Exit will be selected. (See Figure 18)

11

Select DELETE This Alert Device and an Input window will pop-up for you to Enter

Password To Remove This Device. (See Figure 19)

Enter the password (default password Delete) and select OK.

Figure 19

Select Exit to close the Alert Device Profile window, otherwise repeat to delete more

profiles

12

8. Alert Template

Used to start new alert/device profiles

9. Starting Alert Template

Select Alrt Temp and the Alert Device Template Setup window will pop-up.

(See Figure 20)

You can modify the current template or load an alternative template

To modify the current template, All lines below Cancel Changes and Exit in the Alert

Device Template Setup can be modified.

To modify, select lines that needs to be modify and a pop-up window will allow you to

modify it



Figure 20

13

To load an alternative template, select Load Alternate File in the Alert Device Template

Setup window and the Template Selection window will pop-up. (See Figure 21)

In the Template Selection window, you can choose which template you want to load

simply by selecting the name of the template. (See Figure 21)

*NOTE: *2 CUSTOM TEMPLATE CAN BE USED IF YOU KNOW THE 3 DIGIT NUMBER OF

THE ALERT/DEVICE

Once you select the template, the template will automatically pop-up and you can

modify it

To modify, select lines that needs to be modify and a pop-up window will come up

allowing you to modify it



Figure 21

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10. Alert ID Button

Used to view all alert/device

11. View Alert Identifications

Select Alrt ID and the Sort By window will pop-up. (See Figure 22)

Alerts/devices can be sort by the following below:

Account number (A)

Identification number (I)

Name (N)

Room number (R)

Enter the sorting of your choice A, I, N, or R and select OK

Figure 22

15

The Alert Identification Report will pop-up displaying all the alert/device. (See Figure 23)

The Close Device Identification Repot will contain the following fields: (See Figure 23)

Account number

Identification number

Registration number

Room number

Type

Name

Display

Close Device Identification Report will be selected by default and select OK to close the

window.

Print Device Identification Report can be selected if you want to print a list of all the

alert/device. (See Figure 23)

Must have printer connected to Aura 2.0 computer to PRINT

Figure 23

16

12. Receiver New

Used to register Receivers

13. Registering New Receiver (See Figure 24)

Select Rcvr New and the Input window will pop-up asking you to Enter New Receiver ID

Enter new receiver ID (1-99) and select OK

Figure 24

The Receiver Profile window will pop-up for you to modify. (See Figure 25)

All lines below Cancel Changes and Exit in the Receiver Profile can be modified.

To modify, select lines that needs to be modify and a pop-up window will come up allowing

you to modify it



Figure 25

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14. Receiver Edit

Used to modify Receiver profiles

15. Modifying Receiver Profiles

Select Rcvr Edit and the Input window will pop-up. (See Figure 26)

In the Input window, it will ask the Receiver Registration Number (000-999)

Enter in the Receiver Registration Number and select OK

Figure 26

The Receive Profile window will pop-up. (See Figure 25)

All lines below Cancel Changes and Exit in the Receiver Profile can be modified.


you to modify it



18

16. Receiver Delete

Used to delete Receivers

17. Deleting Receiver

Select Rcvr Del and the Input window will pop-up. (See Figure 26)

In the Input window, it will ask the Receiver Registration Number (000-999)

Enter in the Receiver Registration Number and select OK

Figure 26

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Figure 27

The Receive Profile window will pop-up.

By default, Exit will be selected.

Select DELETE This Receiver and an Input window will pop-up for you to Enter Password To

Delete This Receiver. (See Figure 27)

Enter the password (default password Delete) and select OK. (See Figure 27)

Select Exit to close the Receiver Profile window, otherwise repeat to delete more receivers

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18. Receiver Template

Used to start new receiver profiles

19. Starting Receiver Template

Select Rcvr Temp and the Receiver Template Setup window will pop-up. (See Figure 28)

To modify the current template, All lines below Cancel Changes and Exit in the Receiver

Template Setup can be modified.


you to modify it



Figure 28

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20. Receiver ID

Used to view all receivers

21. Viewing Receivers

Select Rcvr ID and the Receiver Identification Report window will pop-up. (See Figure 29)

The Receiver Identification Report will show all the receivers

The Close Device Identification Repot will contain the following fields:

Registration number

Device ID number

Close Device Identification Report will be selected by default and select OK to close the

window.

Figure 29

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22. Alert Reset

Used to reset Alerts calls

23. Reset Alerts Calls

Select Alrt Reset and the Input window will pop-up. (See Figure 30)



Figure 30

The Alerting Device Profile window will pop-up. (See Figure 31)

By default, Exit Without Resetting Alarm will be selected. Select OK to exit and close the

Alert Device Profile

Select Reset Alarm and Exit and the Identification window will pop-up asking you to Enter

Personal ID. (See Figure 31)

Enter Personal ID and select OK

23

Figure 31

The Authorization window will pop-up asking you to Reset Alarm Y/N? (See Figure 32)

Enter Y for Yes and N for No and select OK. (See Figure 32)

Figure 32

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24. Alert Signal

Used to check the status of Alert Device Signals

25. Getting Alert Device Signal Reports

Select Alrt Signl and Alert Device Signal Strength Report will pop-up. (See Figure 33)

Figure 33

By default, Close Device Status Report will be selected. Select OK to exit and close the Alert

Device Signal Strength Report. (See Figure 33)

All Alert Device Signals will be displayed below Close Device Status Report. (See Figure 33)

You also have the options to Reset All Device Status Levels and Print All Device Status Levels.

(See Figure 33)


25

26. Alert Statistics

Used to get reports on Alert Statistics

27. Getting Alert Statistics Reports

Select Alrt Stats and the Sort By window will pop-up. (See Figure 34)

Alerts/devices can be sort by the following below:

Account number (A)

Identification number (I)

Name (N)

Room number (R)

Enter the sorting of your choice A, I, N, or R and select OK

Figure 34

26

The Response Time Report will pop-up displaying all the alerts/devices.

(See Figure 35)

The Close Response Repot will contain the following fields:

Identification number

Room number

Type

Name

Response Count

Low Time

High Time

Average Time

Close Response Report will be selected by default and select OK to close the window.

Print Response Report can be selected if you want to print a list of all the alerts/devices.


Reset ALL Response Statistics can be selected if you want to reset all the alerts/devices.

Figure 35

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28. Timer

Used to ignore template codes for testing

29. Turning the Timer on/off

Select <Timer> and it will switch from On to Off. (See Figure 36)

Figure 36

30. System Reset

Used to reset the whole Aura 2.0 system

31. Resetting the Aura 2.0 system

Select System Reset. (See Figure 37)

All profiles will still be in the system

Figure 37

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32. Alert Group

Used to edit a large amount of profiles to save time and limit human error

33. Editing a large amount of profiles

Select AlrtGrp Edit and the Alert Device Profile Setup window will pop-up. (See Figure 38)

By default, Exit will be selected. Select OK to exit and close the Alert Device Profile Setup

window. (See Figure 38)

Figure 38

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Select the Range of Alert Profiles To Modify? <000-999> line and the Input window will pop-

up asking you to enter Range of Alert Profiles To Modify? <000-999>. (See Figure 39)

Enter the range of alert profiles you want to modify and select OK. (See Figure 39)

Figure 39

In the Alert Device Profile Setup window, you can modify all the lines under the Range of

Alert Profiles To Modify? <000-999> line

Select the line or lines you want to modify

After completing all the modification, select the Modify Alert Profiles line

In selecting the Modify Alert Profiles line all the alert profiles you have put in the range will

have all the modification you’ve entered

You will see Completed! after the Modify Alert Profiles line to let you know that your

modifications have been processed

Select Exit to close the Alert Device Profile Setup window

*NOTE: MAKE SURE YOU REMOVE ALL MODIFICATIONS IN THE ALERT DEVICE PROFILE

SETUP BEFORE REPEATING THE ALERT GROUP EDIT OPTION; OTHERWISE THE OLD

MODIFICATIONS WILL CARRY OVER!!!

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34. Staff Reset

Used by staff/employee to reset their own hardware device after resetting a resident’s

alert/device

Used so residents can’t manually reset their own alert/device

35. Activate Staff Reset

Select Staff Reset to turn On or Off. (See Figure 40)

On will require staff to reset their own hardware device after resetting a resident’s

alert/device

Off will not require staff to reset their own hardware device after resetting a resident’s

alert/device

Figure 40

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36. Check-In

Used to turn On and Off check-in times for residents and done twice a day max

37. Using Check-In

Select Check-In and the Check-In Setup window will pop-up

By default, Exit will be selected. Select OK to exit and close the Check-In Setup window.

(See Figure 41)

Figure 41

Select Automatic Generation of Check-In Alarms <On/Off> line to turn check-in On or Off

Select Daily Check-In Time1 <HHMM> line to enter in the first check-in time

Select Margin Time1 <Minutes> line to enter the amount of time a resident has from the

first check-in time to check into with the employee. Time is entered in minutes.

Select Daily Check-In Time2 <HHMM> line to enter in the second check-in time

Select Margin Time2 <Minutes> line to enter the amount of time a resident has from the

second check-in time to check into with the employee. Time is entered in minutes.

Select Display Date and Time of Last Resident Check-In line to get a report on residents

Select Cap Code To Use When Testing Resident Check-In line is used for testing individual

resident check-in Alert/Device to see if it works. Instead of going around testing every

resident’s Alert/Device, you can enter in the cap code to test the resident’s Alert/Device

Select Manual Generation of Check-In Alarms For All Residents line is used to manually run

the check-in at this very moment for all residents

Select Generate Check-In Alarm for Individual Resident line is used to manually run a check-

in for one individual at this very moment

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38. Email

Used to set-up an email in Aura 2.0 system

Prefer using Outlook email

39. Setting up email with Outlook

**YOU WOULD NEED A FULL VERSION OF MICROSOFT OUTLOOK CLIENT SOFTWARE.

MICROSOFT EXPRESS WILL NOT WORK. A CONNECTION TO AN OUTLOOK EXCHANGE

SERVER OR POP3 EMAIL SERVER IS ALSO NEEDED.

Select Email Setup and the Email Setup window will pop-up

By default, Exit will be selected. Select OK to exit and close the Email Setup window.

(See Figure 42)

Figure 42

Select Outlook line to turn On Outlook email

Select Test Address line and the Input window will pop-up for you to enter your Test

Address

Enter your test email address and select OK

Select Test Email line and a test email will be sent to the email address you have entered

above

Check your Outlook email to see if you have received the test email

33

40. Setting up email without Outlook

Select Email Setup and the Email Setup window will pop-up

By default, Exit will be selected. Select OK to exit and close the Email Setup window.

(See Figure 42 )

Select Outlook line to turn Off Outlook email

Select Host Name line and the Input window will pop-up for you to enter your Host Name

Enter your host name and select OK

Select Login Name line and the Input window will pop-up for you to enter your Login Name

Enter your login name and select OK

Select Password line and the Input window will pop-up for you to enter your Password

Enter your password and select OK

Select Sender Address line and the Input window will pop-up for you to enter your Sender

Address

Enter your Sender Address and select OK

Select Test Email line and a test email will be sent to the email address you have entered

above

Check your email inbox to see if you have received the test email

34

SPARK Used to handle/communicate text messages to pagers and cell phones




2. Notify Button

Used to program text message to pagers, cell phones and group calls

3. Creating Individual/Group Contacts And Configuring Devices

Select Notify button and the Contact Select window will pop-up. (See Figure 2)

Everything under the line is individual or group contact names in the Contact Select

window. (See Figure 2)

By default, Exit is selected. Select OK to if you want close the Contact Select window.

Figure 2

35

Select *2 Add and a window will pop-up asking you to enter the New Contact Name.

(See Figure 3)

Enter the New Contact Name and select OK

Figure 3

A new window will pop-up asking you to enter Contact Number. (See Figure 4)

The Contact Number for a pager is the pager’s cap code number.

Enter the Contact Number and select OK

Figure 4

A new window will pop-up asking you to enter a Reminder for (New Contact Name?).

(See Figure 5)

You can leave this blank or put something in for Reminder and select OK

Figure 5

36

In the Contact Select window, you will now see the name of your individual or group

contact under the line. (See Figure 2)

Select the name of your contact and the Message Selection or Creation window will

pop-up. (See Figure 6)

Figure 6

By default,*1 Exit is selected. Select OK to if you want close the Message Selection or

Creation window

Select *2 Edit to modify the type of device. Contact Name and Number can also be

modified with this option

Select *3 Reminder only if you want to modify it

*4 Last Text line just shows the last text message that was sent out

*5 to*9 Personal lines 1 thru 5 shows the last 5 text messages that were sent out

*NOTE: System 01, 02, ...… ARE NOT USED!

37

4. Profile Button

Used to show Aura 2.0 system profile information. (See Figure 7)

*NOTE: NOTHING NEEDS TO BE DONE HERE!

Figure 7

5. Setup Button

*NOTE: NOT USED!

38

IMAGE LINK\Setup Prg Alerts Used to modify the Alert Notification Color Key, to program hard-wired devices and optional

Alerts


Select Security --> Enter Password and the Security window will pop-up


2. Setup Button

Used to modify the Alert Notification Color Key on CG Client 1 Ultimate Communicator

ImageLink 1.03 (See Figure 43)

Figure 43

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3. Modifying The Alert Notification Color Key

Select Setup button and the Image Link Setup window will pop up on screen.

(See Figure 44)

Figure 44

By default, Save will be selected. (See Figure 44)

All lines below Cancel in the Image Link Setup window can be modified.

*NOTE: THE 1ST, 2ND, 3RD, 4TH, PRIORITY COLORS. THIS CAN BE MODIFIED TO ANY

COLOR BY SELECTING THE LINE WITH THE PRIORITY COLOR AND THE INPUT WINDOW

WILL POP-UP ASKING YOU TO ENTER A COLOR NAME. (See Figure 44)

Enter in the color name and select OK

On the Image Link Setup window select Save and OK to process the color change or

select Cancel to not process the change and close the window.

40

There is a total of 6 Alert Notifications and each has 3 parts to modify as follow below:

(See Figure 45)

1st part is the label or name of the alert

2nd part is the color of the alert

3rd part is do you want the alert to flash or not.

Select the Key Label line you want to modify and the Input window will pop-up asking

you to enter a Label Name. (See Figure 45)

Enter label name and select OK. (See Figure 45)

On the Image Link Setup window select Save and OK to process the label name change

or select Cancel to not process the change and close the window.

Figure 45

41

Select the Key Color line you want to modify and the Input window will pop-up asking

you to enter a Key Color

Enter in the Key Color and select OK,

On the Image Link Setup window select Save and OK to process the key color change or


NOTE: The Key Color can be a color you enter into the input window or a combination of

Red(R), Green(G), Blue(B). The R, G, B can be found in Paint program. (See Figure 45)

To find the R, G, B in the Paint program, open your Paint program, Select Edit colors, and

you will see a text box with a number next to Red, Green, and Blue. Select different

types of colors and the number will change. Enter the number of the color you want

into the input window of the Key Color to get the color. (See Figure 45 and 46)

Figure 46

Select the Key Flash line you want to modify and it will change between Yes(Y) and

No(N)

On the Image Link Setup window select Save and OK to process the key flash change or


42

1. Prg Button

Used to program hard-wired devices

2. Programming Hard-Wired Interfaces

Select Prg button and the Input window will pop-up asking Registration for Scope (S),

PLC (P), Ext (E). (See Figure 47)

By default, PLC (P) is selected.

Enter the Registration and select OK.

Figure 47

Another Input window will pop-up asking for the Starting port number. (See Figure 48)

Enter the Starting port number and select OK.

Figure 48

Another Input window will pop-up asking for the Ending port number. (See Figure 49)

Enter the Ending port number and select OK.

Figure 49

43

The Wired Alert Ports window will pop-up showing the port numbers. (See Figure 50)

By default, Exit is selected and select OK to close Wired Alert Ports window.

*NOTE: Scope will have A, B, C and PLC will have 1, 2, 3 with the port numbers.


A=1 --> Fast flash

B=2--> Slow flash

C=3--> Stead flash

Figure 50 - PLC

Figure 51 – Scope

44

3. Alerts Button

*NOTE: ONLY USED IF DOOR ALARMS ARE INSTALLED. (See Figure 52)

Figure 52

45

A2 Wireless – Ultimate Communicator App Link 1.35 Used to display information to see that the wireless is working Wireless battery information is displayed every 3 minutes 1. Enter Maintenance Mode



2. Configure Wireless

Select Settings and the Settings window will pop-up

Figure 53

In the Function drop down box, Inovonics EN4x00 900MHz Receiver should be selected

by default, if not set it. (See Figure 53)

In the Serial Port drop down boxes, the Port # should be set to the Serial COM port

number that the Receiver (part number RC-100E) is connected to and everything should

stay at default. (See Figure 53)

Select Start Comm and two new buttons will pop up in the Serial Port box under

Terminal Mode

Select the button with Send EN4000 Config

Select OK.

Strings of numbers should now be displaying in the module. (See Figure 53)

46

Pager – Ultimate Communicator App Link 1.35

Used to display messages sent to pagers




2. Configure Pager


Figure 54

In the Function drop down box, select Generic Serial Interface. For the Demo kit, it

should be set at Gold Apollo GACOMP2 protocol. (See Figure 54)

In the Serial Port drop down boxes, the Port # should be set to your Serial COM port

number that the Paging transmitter (part number TR-9010-W2 or W5) is connected to

and everything should stay at default. (See Figure 54)

Select Start Comm and Select OK. (See Figure 54)

Paging messages will be displaying in the module if working correctly

47

A2 PI-1 Ultimate Communicator App Link 1.35 Used to display hard wired alert/device




2. Configure PI-1


Figure 55

Everything except the Serial Port number will stay at the default. (See Figure 55)


number that the Data Collector (part number DC-064E or 128E) is connected to and

everything should stay at default. (See Figure 55)


48

LightControl - Ultimate Communicator App Link 1.36 Used to display light flashes




2. Enter Serial Port


Figure 56

Everything except the Serial Port number will stay at the default. (See Figure 56)


number that the Light Controller (part number LC-064E) is connected to and everything

should stay at default. (See Figure 56)


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CG Client 1 – Ultimate Communicator ImageLink 1.03 Used for Aura 2.0 User Interface




2. Alert Notification

Used to show which alerts/devices that needs attention

Picture of antenna will flash and beep when help is needed

3. Accessing Alert Notification

Select the antenna (Alert Notification) picture and you will see the Alert Notification

screen. (See Figure 57)

Figure 57

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The white text boxes will contain the alerts/devices that needs attention.(See Figure 43)

Each alerts/devices will be color-coded and will be in order of emergency according to

the Alert Notification Color Key. (See Figure 43)

To return to the main user interface screen, simply just select Home.

4. Call Reporter

Used to get detailed response reports

Reports can be obtained by sorting by name, room, account and ID number

Print option is available

5. Getting Call Reports

Select the notepad with pencil (Call Reporter) picture and you will see the Call Reporter

screen. (See Figure 57 and 58)

Select which option you want to sort by. (See Figure 58)

Figure 58

51

Reports will be generated on the Response Time Report screen. (See Figure 59)

Response Time Report will display the following below: (See Figure 59)

Name

Room number

Account number

Type of alerts/devices

Count

Low time

High time

Average time

Figure 59

52

Select individual report you want to display and you will get the detailed report.


Detailed report will contain the following below: (See Figure 60)

Date

Day of the week (DOW)

Time (military)

Duration

Receiver number

After reviewing reports you have the option to PRINT, go BACK to previous screen, or

HOME (main user interface screen). (See Figure 60)


Figure 60

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6. Instant Messenger

Used to send out emails to individuals or groups

7. Sending out Message

Select the envelope with wings picture (Instant Messenger) and you will see the Instant

Messenger screen. (See Figure 57 and 61)

Figure 61

In the <Enter Message Here> text box is where you will enter in the message that needs

to be sent out. (See Figure 61)

In the next text box below, you will see the Alert Groups and Individuals names that you

can select to send the message. (See Figure 61)

Once you select the Alert Group or Individual, their name will be displayed in the

<Select From Above> text box. (See Figure 61)

Select the Send Message picture and the message will be sent out. (See Figure 61)

All the text boxes will return to normal after you selected the Send Message picture

You have the option to send out more messages or go back to Home (main user

interface screen. (See Figure 61)

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8. Administration

Used to get reports on last system updates, low battery, no signals, and no receiver

signals

9. Getting Hardware and Software Reports

Select computer desk with computer picture (Administration) ) and you will see the

Administration screen. (See Figure 57 and 62)

Figure 62

Select which options you want a report on. (See Figure 62)

Last system updates

Low battery

No signals

No receiver signals

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Each different report will contain the following below: (See Figure 63)

Name

Room

Account type

Count date

Day of the week (DOW).

After reviewing reports you have the option to PRINT, go BACK to previous screen, or

HOME (main user interface screen). (See Figure 63)


Figure 63

56

Ultimate Call Accounting

Used to generate detailed reports


Select Security - Enter Password and the Security window will pop-up. (See Figure 64)

Enter Password (Default password is Aura) and select OK. (See Figure 65)

Figure 64

Figure 65

2. Getting Reports

Select Reports -->Template Reports and the Template Reports window will pop-up.


Figure 66

57

Figure 67

3. Specification Reports (See Figure 67)

a. Detail

Individual reports

b. Comparison

Summary of reports

c. Chronological

Arrange of reports in order

58

4. Different Types of Reports (See Figure 67)

a. Resident Requests for Help

Individual resident request for help

b. Distribution of Help Requests

Employees sharing of help requests

c. Response Times Over 5 Minutes

Employees reply time to residents over 5 minutes

d. Response Times Over 10 Minutes


e. Response Times Over 20 Minutes


f. First Pager Alarms Generated

1st time pager alert message goes out to employees

g. Repeat Pager Alarms Generated

2nd time pager alert message goes out to employees

h. High Limit Pager Alarms Generated

3rd time pager alert message goes out to employees

i. Check-In Received

Resident check-in received

j. Wireless Endpoint – Low Battery

Wireless hardware devices battery is low

k. Wireless Endpoint – No Signal

Wireless hardware devices has no signal

l. Wireless Receiver – No Signal

Wireless hardware receiver has no signal

5. Getting reports (See Figure 67)

Select the type and specification report (Template line will be highlighted blue)

Select which option you want:

Display Report

Save to File

Print Report

Edit Report

Close


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6. Report Options

a. Display Report (See Figure 68)

In the Department drop down box, you can select all departments or specific

department

In the Date text box, you can select the day, week, or month

Select Continue to get report or Cancel to close window

Figure 68

b. Save to File (See Figure 67)

Select this option to save the reports to a location

c. Print Report (See Figure 67)

Select this option to print selected reports


d. Edit Report (See Figure 67)

Select this option to make change on the specification of the reports

e. Close (See Figure 67)

Select this option to close out of the Template Reports window

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7. Custom Reports

Each blank line under each grouped template can be made into a custom report

template. (See Figure 69)

Figure 69

Select Edit Report and the Report Template window will pop up. (See Figure 70)

On the Report Characteristics tab, you can enter the name of the template in the Title

textbox. (See Figure 70)

In the Report Format, you can select the specification report with the drop down box.

(See Figure 70)

Select OK to finish/close new template report or cancel to disregard/close.

(See Figure 70)

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Figure 70

8. Database Maintenance

Used to add departments and extensions (room, information, etc.)

9. Adding Departments

Select Maintenance --> Database and the Database Maintenance window will pop-up.

(See Figure 71)

Select the Departments/Ext. tab. (See Figure 72)

Figure 71

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In the Departments text box, select New and the New Department window will pop-up

asking you to enter in a Department. (See Figure 72)

Enter in a Department and select OK or select Cancel to close the window.

(See Figure 72)

You also have the options to select Import, Edit, and Delete a Department.

Figure 72

10. Adding Extensions (room, information, etc.)

Select Maintenance --> Database and the Database Maintenance window will pop-up.

(See Figure 71)

Select the Departments/Ext. tab. (See Figure 73)

In the Extensions text box, select New and the New Department window will pop-up

asking you to enter in an Extension and Name. (See Figure 73)

Enter in an Extension and Name and select OK or select Cancel to close the window

You also have the options to select Sort By, Edit, and Delete a Department

Figure 73

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11. Call Accounting.CSV File

Used to display account data and is created when you select Alrt Edit

Used when you are using the Import option in the Database Maintenance

12. Access the Call Accounting.CSV File

Select My Computer on your computer desktop and select your local C: drive where

Aura 2.0 is installed. (See Figure 74)

Select the A2 Server folder. (See Figure 74)

Figure 74

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Scroll down in the A2 Server folder and you will see the Call Accounting.CSV file.

(See Figure 75)

Right click the Call Accounting.CSV file and Select Open with Notepad. (See Figure 75)

Figure 75

In the Call Accounting.CSV file the field are displayed as followed below: (See Figure 76)

Account number

Name

Department

Figure 76

AURA 2 0 Programming Installation

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