June  2013  Office  of  Assessment  and  

Professional  Development,  Student  Affairs  Duke  University  Profess  

Assess  &  By:  Tim  Bounds  

It’s  Time  for  Action:  Implementing  the  Strategic  Plan    

In This Edition

 Its  Time  for  Action….……..1  Poster  Fair…………………….2  Duke  Dining  Survey  Comparative  Analysis  ……3  Assessment  Alliance  Update………………………….4  Contact  Us…………………….5  

 

 All  assessment  is  a  perpetual  work  in  progress.    

 -­‐  Linda  Suske  

As  I’m  sure  you  are  aware,  the  division  recently  released  a  new  strategic  plan  document  titled  Renewal  and  Reinvention.1  When  we  started  working  on  this  new  strategic  plan  last  May,  we  put  a  lot  of  effort  into  making  this  process  different  from  the  typical  strategic  planning  process  that  many  of  us  have  seen  in  the  past.  We  clearly  did  not  want  to  create  a  plan  document  that  gathered  dust  until  the  next  planning  cycle.  With  input  from  the  entire  division,  we  created  a  plan  that  is  easy  to  understand,  yet  powerful  enough  to  result  in  real  change.    Now  we  are  at  a  major  transition  point  of  the  strategic  planning  process.  The  document  has  been  reviewed,  approved  and  published  and  we  now  face  the  challenge  of  implementing  our  shared  goals  and  objectives.  Again,  gathering  your  input  is  the  first  step  in  drafting  the  implementation  plans  for  each  objective.  We  started  with  discussion  sessions  on  three  of  the  objectives.  Sessions  were  held  on  May  28  and  June  3  to  discuss  the  remaining  objectives.  With  your  assistance,  the  functional  owner  of  each  objective  will  be  able  to  identify  the  resources  required  for  implementation,  the  actions  needed  to  monitor  progress  and,  most  importantly,  to  establish  measurements  that  will  validate  success.    These  measurements  of  success,  the  actual  assessment  of  each  objective,  are  what  set  this  strategic  plan  apart  from  previous  plans.  By  including  an  assessment  plan  in  the  implementation  of  each  objective,  this  strategic  plan  won’t  just  sit  on  a  dusty  shelf;  it  will  become  a  living  document,  providing  direction  for  the  entire  division  for  years  to  come.  

1  Download  the  strategic  plan  document  from  http://sites.duke.edu/reinvention/files/2013/04/Strategic-­‐Plan-­‐Summary-­‐

Renewal-­‐and-­‐Reinvention.pdf    

 Have  something  you  would  like  to  share  in  the  next  edition  of  Assess  &  Profess?  Contact  the  Office  of  Assessment  and  Professional  

Development  at    919-­‐684-­‐4582  

 

3rd  Annual  Assessment  And  Evaluation    

On  June  6th  the  Office  of  Assessment  and  Professional  Development  proudly  hosted  the  3rd  Annual  Assessment  and  Evaluation  Poster  Fair.  Presenters  from  a  diverse  group  of  institutions  were  at  the  event  including  staff  from  UNC-­‐Chapel  Hill,  UNC-­‐Greensboro,  High  Point  University,  Pfeiffer  University  and  Duke  University.      During  the  event,  the  office  also  showcased  one  of  its  new  tools  for  data  visualization,  Tableau,  and  gave  participants  the  opportunity  to  see  ways  in  which  they  might  be  able  to  explore  their  data  through  interactive  dashboards.      For  more  information  about  the  Assessment  and  Evaluation  Poster  Fair,  please  feel  free  to  contact  the  Office  of  Assessment  and  Professional  Development.    Presentations    A  Phenomenological  Approach  to  Uncovering  the  Essence  of  Grieving  Experiences  of  Undergraduates     Lisa  Beth  Bergene     Duke  University    Arts  Annex:  Year  1     Caitlin  Shaw     Duke  University    Arts  &  Activism     Carla  Rodriquez,  Caitlin  Shaw     Duke  University      Using  Blackboard  Modules  to  Improve  Information  Literacy  in  General  Education     Matthew  Schneider     High  Point  University    Data  Driven  Change:  Resident  Feedback  Survey     Philip  Duhart,  Andrea  Becker       Duke  University  

 

 

Poster  Fair    

Global  Tar  Heels:  International  Student  Focus  Group  

Kristy  Barngrover,  Amanda  Mills,  Ciji  Heiser  

  UNC-­‐Chapel  Hill    Senior  Mid-­‐Year  Pulse  Survey:  Insight  into  Post  graduate  Employment  Plans     Anne  Lyford,  Jordan  Hale,  Cameo  Hartz     Duke  University    Duke  Greek  Community  Standards     Sarah  Loge     Duke  University    Effectiveness  of  a  4-­‐Week  Mindfulness  Mediation  Class  Developed  for  College  Students  

Michael  K.  Juberg,  Holly  Rogers,  Maralis  Mercado  

  Duke  University    Wellness  Advocates:  The  Remix     Maralis  Mercado     Duke  University    Event  Attendance  and  Service  Utilization  as  a  Metric  for  Student  Learning  and  Involvement     Jeff  Lail     UNC-­‐  Greensboro    Project  Union:  Building  Co-­‐Curricular  Experiences  for  Student  Employees     Kimberly  Faith     UNC  –  Chapel  Hill    Doing  it  Well?  Assessing  Duke  Student  Well-­‐being  and  DUWELL  Iniatitives     Brittany  O’  Mally,  Maralis  Mercado     Duke  University    Assessment  of  Resident  Assistant  Training  2012     Tyrone  Jean,  Jo  Supernaw,  Philip  Duhart     Duke  University  

By:  Kristen  Marinko  

 

Duke  Dining-­‐Survey    Comparative  Analysis      For  the  second  consecutive  year  Duke  Dining  has  participated  in  the  National  Association  of  College  and  University  Food  Service  (NACUFS)  Customer  Satisfaction  Benchmarking  Survey  for  Dining’s  main  two  dining  halls-­‐Great  Hall  and  Marketplace.  The  survey  report  is  designed  to  provide  a  detailed  look  at  the  satisfaction  ratings  of  the  aforementioned  dining  halls  and  to  assist  in  making  decisions  that  will  provide  the  best  possible  service  to  our  customers.  We  have  taken  the  survey  a  step  further  this  past  year  and  asked  Student  Affairs  Assessment  to  provide  a  supplemental  analysis  and  visualization  of  the  data  collected  by  the  NACUFS  survey.  The  SA  Assessment  analysis  provided  qualitative  responses  incorporated  into  the  quantitative  data  and  analyzes  the  NACUFS  survey  tool  itself.    SA    Assessment    examined  the  NACUFS  survey  tool  by  providing  both  exploratory  and  factor  analyses.  They  completed  a  reliability  analysis  of  the  proposed  scales,  and  coded  the  open-­‐ended  responses  and  then  incorporated  them  into  the  quantitative  analysis.  The  NACUFS  survey  provided  findings  of  ways  in  which  items  correlated  with  a  single  question  asking  respondents  about  their  overall  satisfaction.  SA  Assessment  utilized  the  raw  data  and  created  a  composite  score  of  overall  satisfaction  based  on  the  participants’  combined  satisfaction  of  all  of  the  variables  to  include  food,  menu,  service,  cleanliness,  dining  environment,  and  sustainability.    While  the  NACUFS  Survey  performed  a  linear  regression  analysis  to  view  predictors  of  the  single  question,  “how  satisfied  overall  are  students    with  the  dining  halls,”  SA  Assessment  created  a  new  variable  of  overall  mean  satisfaction  and  then  performed  a  linear  regression  analysis  to  find  out  which  items  actually  contributed  the  most  to  each  person’s  overall  satisfaction.  Service  Satisfaction  and  Food  Satisfaction  were  the  most  important  predictors  of  Total  Satisfaction  according  to  the  linear  regression  analysis.  While  Total  Importance  correlated  significantly  with  Total  Satisfaction  it  was  not  found  to  be  a  strong  predictor  of  Total  Satisfaction.  It  accounted  for  only  4.5%  of  the  variance  in  Satisfaction.    The  NACUFS  Survey  did  not  provide  data  regarding  ways  in  which  priorities  and  satisfaction  vary  by  population.  SA  Assessment  created  an  interactive  version  so  that  we  are  able  to  analyze  differences  in  satisfaction  and  importance  based  on  demographics.  SA  Assessment  also  added  the  diet  type  demographic  which  was  not  considered  by  the  NACUFS  Survey.    A  significant  observation  in  comparing  the  NACUFS  Survey  results  to  the  supplemental  analysis    is  that  based  on  the  importance  to  satisfaction  ratio  what    students  say  is  most  important  to  them  is  not  significantly  connected  with  their  overall  dining  experience.  In  analyzing  the  NACUFS  Survey  alone  one  could  interpret  the  results  to  be  less  than  positive.  However,  using  the  interactive  priority  matrix  allows  us  to  factor  in  other  variables  that  affect  the  initial  results.  This  new  data  will  enable  us  to  determine  what  will  optimize  students’  overall  dining  experience.      

CampusLabs  will  be  hosting  several  webinars  in  the  coming  weeks.  Please  see  below  for  a  list  of  dates  and  times.  To  register,  visit  

www.campuslabs.com    

June  25th  –  Introduction  to  Collegiate  Link  (1:00  to  2:00pm)  August  7th  –  Introduction  to  Course  Evaluations  (1:00  to  2:00pm)  

Save  The  Date!  Upcoming  Professional  Development  Events  

Advising  Student  Organizations  July  23,  2013  2:00  to  3:00pm  201  Flowers  

 Registration  information  will  be  available  online  in  the  pdPortfolio  

within  the  coming  weeks.    

 

 Attention  Assessment  Alliance  Members:  The  Assessment  Alliance  will  have  its  final  meeting  for  the  2012-­‐2013  academic  year  on  Thursday,  June  14th  at  11:00am  in  the  Taylor  Cole  

Room.    

We  would  like  to  say  a  special  thank  you  to  all  of  our  2012-­‐2013  Assessment  Alliance  Members:  

 Deb  Hackney,  Campus  Life  David  Pittman,  Campus  Life  Sarah  Loge,  Campus  Life  

Kelly  Crace,  Counseling  and  Psychological  Services  Robin  Buhrke,  Counseling  and  Psychological  Services  

Maralis  Mercado,  Dean  of  Students  Clay  Adams,  Dean  of  Students  

Barbara  Stokes,  Housing,  Dining  and  Residence  Life  Terry  Lynch,  Housing,  Dining  and  Residence  Life  Jenni  Davidson,  Housing,  Dining  and  Residence  Life  Kristen  Marinko,  Housing,  Dining  and  Residence  Life  

Tim  Bounds,  Resource  Administration    

Office  of  Assessment  and  Professional  Development  Student  Affairs  Division  

Duke  University      

Stephanie  Helms-­‐Pickett,  Director  Email:  Stephanie.helms.pickett@duke.edu  

Phone:  (919)  684  -­‐  4582    

Cole  Taylor,  Assistant  Director  Email:  cole.taylor@duke.edu    

Phone:  (919)  684  -­‐  4286        

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