ASHLEY BLANKENSHIP501 W 189th St Apt 4D New York, NY 10040 • (614) 507-5018 • ANBLANKENSHIP@GMAIL.COM

PROFESSIONAL EXPERIENCE:Oliver Staffing; Newsela, Inc.; New York, NY Oct-Dec 2014Billing Department, AR/AP Assistant

● Created and sent all company invoices using Workbooks and Quickbooks● Placed calls to customers to obtain payment for outstanding invoices ● Entered expenses for payment into Quickbooks ● Helped with other aspects of billing and customer service on an as needed basis

Dawson Resources, The Garden City Group; Columbus, OH May 2012 - May 2014 Project Administrator, Bankruptcy Department

● Handled incoming calls and call backs with exceptional customer service and empathy● Compiled calls and emails into daily inquiry logs to be sent to clients and lawyers● Continuously updated master call logs with incoming information● Performed creditor call backs to resolve outstanding escalated inquiries● Transcribed phone messages and performed related call backs● Compiled calls and emails into daily inquiry logs for over 15 bankruptcy cases● Maintained over 20 inboxes for Bankruptcy cases and executing a 24 hour response time● Entered personal billing time case by case into company billing system daily

JP Morgan Chase Bank; Columbus, OH May 2010 - Sept 2011 Risk Operations Analyst, Loss Prevention

● Analyzed customer deposits that were made via ATM, teller, mobile devices for fraudulent items● Called banks and/or makers of checks to verify deposited items● Was part of a team that recorded and acted on department improvements and team building

The Buckeye Corner, Corporate Headquarters; Columbus, OH Oct 2009 - March 2010 Administrative Assistant, Office of CEO/COO

● Answered multiple phone lines, maintained file organization, composed memos, distributed daily mail, data entry● Ordered products for sale in retail stores as well as cleaning and office supplies● Ran daily sales reports ● Updated product descriptions on the company website● Set up conference rooms for client meetings and recorded minutes for corporate meetings● Acted as the liaison between maintenance contractors, retail stores and the corporate office● Performed various administrative functions for 15-20 employees and 4 retail stores● Assisted with inventory and the counting, organizing, and putting away of shipments

Baker Lumber, Incorporated; Columbus, OH June 2002 - Aug 2009 Administrative Assistant, Office of the CFO

● Processed accounts payable; overall knowledge of administrative, and accounting functions● Maintained file organization, processed all mail, copied and assembled manuals ● Organized supply and storage areas● Operated blueprint/office copiers, fax machines, and mail machines● Was the face of the company by greeting all customers ● Answered multiple phone lines

EDUCATION:The Ohio State University, Columbus OHBachelor of Science, Human Ecology, 2008

ADDITIONAL INFORMATION:● Proficient in; Excel, Word, Outlook, Power Point, Share Point, Google Drive● Experience with Workbooks, Quickbooks, and Timberline● Professional internship at the Walt Disney World Resort, Orlando FL, 2005● Four years inbound call center customer service experience with three retail brands; Delia’s, Alloy, and CCS● Previous work experience at; Forever 21, Aeropostale, Dole Brand Ambassador, Simply Delicious catering