Art of Facilitation
-
Upload
alexey-krivitsky -
Category
Business
-
view
4.317 -
download
0
Transcript of Art of Facilitation
The Art of Facilitation
Alexey Krivitsky www.agiletrainings.eu
#Workjams
HANGOUT WORKSHOPS www.agiletrainings.eu/hangout-workshops
Alexey krivitsky
Cer5fiedScrumTrainer(CST)Cer5fiedScrumPrac55oner(CSP)Cer5fiedLargeScaleScrum(LeSS)Prac55oner
Developer(Java,.NET,RoR)ScrumMasterAgileCoachScrumTrainerwww.agiletrainings.eu/blog/
Three parts
1. Raising Engagement 2. Facilitator’s Stances 3. Designing #Workjams
PART 1.
RAISING ENGAGEMENT.
Find a pair Share - What brought you here
Pair exercise
OUR DEFINITION OF DONE 1. Nobody is bored.
2. You feel comfortable enough to facilitate a meeting within next 2 weeks.
3. In long run you would like to become a practicing facilitator in your company.
In theory there are 2 kinds of meetings
“WOAH!”
“meh.”
• Find a pair • One person remembers a meh-meeting story • The other – a woah-meeting story
• Tell your stories:
what exactly was happening on those MEETINGS?
• Write on post-its - visible signs of meh/woah meeting • Write one idea per a post-it, as many as you want
Pair exercise
• Please Stand-up
• Split into two groups at your table: meh story and woah story groups meet different sides of a table
• Quickly Share your post-its in your group
• Discard duplicates
• Everyone takes a marker
• Dot voting: 3 dots per person – which visible signs are most important?
• Count dots
• Share your top 3 post-its to the other group at your table
Table exercise
MEETING DYNAMICS IDEALIZED
DECISIONPOINT
NEWTOPIC
CONVERGENT THINKING DIVERGENT THINKING TIME
Let’s look into some data
Meeting ENGAGEMENT LEVEL NUMBEROFPEOPLEONAMEETING
PEOPLEWORKINGINAGIVENMOMENT
Meeting FORMATS USED OPENDISCUSSION
INDIVIDUALWRITING
SMALLGROUPS
DOTVOTING
ROLEPLAY
SCIENCEFAIR
BREAKOUTGROUPS
Meeting solution & QUALITY STANDARDSOLUTIONSCONSIDERED
NON-STANDARDSOLUTIONSCONSIDERED
WORKSHOP
MEETING versus
WORKSHOP TECHNIQUES applicable on meetings
APPLICABLEONMEETINGSNONAPPLICABLEONMEETINGS
#0: GOAL OF A FACILITATOR
Servethegroupwithwhateveritmightneedtoreachitsgoalsandfulfillitsexistence.
#1: GOAL OF A FACILITATOR
Raise engagement level withinthe group for the sake of highercreaOvity, beSer soluOons andstrongerdedicaOontoresults.
WORKING WITH ENGAGEMENT
FREQUENT INVOLVEMENT LONG MONOLOGUES
INDIVIDUAL WRITING ALL-IN BRAINSTORMS
SMALL GROUPS OPEN DISCUSSIONS
STANDING SITTING
trumps
trumps
trumps
trumps
CHANGING WORK MODES SAME FORMAT REPEATED trumps
ENGAGEMENT VITAMINS, DO MORE DISENGAGEMENT PRACTICES, do LESS
Individual exercise Find a page in your hand-out “working with engagement” Go through the list of 5 disengagement practices (right) and 5 engagement vitamins (left) Imagine yourself facilitating a meeting • Which vitaminS you feel OK to try with a group? • Which vitamins would feel the most weird to try?
WORKING WITH ENGAGEMENT
FREQUENT INVOLVEMENT LONG MONOLOGUES
INDIVIDUAL WRITING ALL-IN BRAINSTORMS
SMALL GROUPS OPEN DISCUSSIONS
STANDING SITTING
trumps
trumps
trumps
trumps
CHANGING WORK MODES SAME FORMAT REPEATED trumps
ENGAGEMENT VITAMINS, DO MORE DISENGAGEMENT PRACTICES, do LESS
Pair exercise Go back to your pairs Remember the story of a meh-meeting you discussed before NOW Discuss: 1. Which of the disengagement practices were there? 2. Which vitamins trumps these disengagements? 3. What would have changed if the vitamins are taken?
PART 2.
FACILITATOR’S STANCES.
Exercise: role play!
At your table: YOU ARE A TEAM You’re planning your next team buildING discuss • HOW DO YOU WANT TO RUN IT? WHERE? WHEN? Play your role as realistic as possible
SABOTEUR
You don’t know why, but you don’t like any of THE proposals.
SELFY
You have a proposal that you THINK IS THE BEST.
You don’t know why you need to care about DISCUSSION AT ALL.
You are interested in the meeting outcomes.
HOSTAGE SUPPORTER
SABOTEUR You don’t know why, but you don’t like any of THE proposals.
Also you don’t have any preference.
You don’t care if group agrees or not.
SELFY You have a proposal that you THINK IS THE BEST.
You want everyone to agree on it.
other solutions are less interesting unless proven otherwise.
You don’t know why you need to care about DISCUSSION AT ALL.
Stay silent and not involved.
You can get involved but this requires energy from the others to pull you in.
You are interested in the meeting outcomes.
Make group reach some consensus.
Balance the discussion between loud and silent parties.
HOSTAGE SUPPORTER
Debrief
at a table: Try to guess who played which role
Individually think or discuss in pairs:
which role is most common on your meetings? Which role is your ‘default’ one?
ON meetings: HOW MANY PEOPLE ARE LISTENING to each other?
NOT HEARING. BUT ACTIVELY LISTENING?
LISTENING LEVELS internal
YOU HEAR BUT THINK OF YOUR EXPERIENCES
focused YOU listen STAYING LASER FOCUSED
global YOU EXPAND CONSCIOUSNESS BEYOND WORDS
AH, I’ve had the same story... When I was a kid _______
Yes I SEE… When did it happen last time? HOW WAS IT?
When you said that, it felt LIKE IT STILL TROUBLES YOU. What’s behind this?
FACILITATOR’S STANCES
2: BALANCE INVOLVEMENT
3: ZOOM IN AND OUT
4: HELP GO BEYOND
1: HELP PEOPLE BE HEARD
BALANCING AND ENCOURAGING
REPEATING and summarizing
ASKING EXPLORATORY QUESTIONS
TAGGING AND STACKING
YOU’VE JUST SAID ____. DID I GET IT CORRECTLY? IF I SUM IT UP, IT BOILS DOWN TO ____. DID I GET IT RIGHT?
SO FAR WE’VE HEARD ONE POINT OF VIEW. LET’S HEAR SOME OTHERS.
WE’VE BEEN DISCUSSING A TOPIC-A. NOW WE’RE OPENING A TOPIC-B. HOW ARE THEY RELATED? WHICH ONE YOU’D LIKE TO FOCUS ON NOW?
WHAT ELSE DO WE KNOW ABOUT IT? WHAT ELSE IS POSSIBLE? LET’s ADD TWO MORE …
Exercise! Individually:
Refer to the “facilitator’s stances” hand-out And pick one stance 1,2,3 or 4 your goal is to apply it during next discussion
At a table
continue planning your team building everyone plays his/her normal role
Guerrilla facilitation
QUICK CHECK:
fist to five
PART 3.
#WORKJAM DESIGN.
MEETING DYNAMICS IDEALIZED
DECISIONPOINT
NEWTOPIC
CONVERGENT THINKING DIVERGENT THINKING TIME
MEETING DYNAMICS IN REAL
NEWTOPIC
We’re wasting time!
WE’RE STUCK!
DIVERGENT THINKING TIME
Less meetings! [more real work]
QUICKDECISIONPOINT
NEWTOPIC
TIME
BUSINESS AS USUAL
LOST POTENTIAL
NEWTOPIC
QUICKDECISIONPOINT
TIME
BETTERDECISION
BUSINESS AS USUAL
#2: GOAL OF A FACILITATOR
Guide the group to explorebeyondthe“businessasusual”zone for the sakeof increasedgrouplearningandwisdom.
MEETING DYNAMICS IN REAL
DECISIONPOINT
NEWTOPIC
CONVERGENT THINKING DIVERGENT THINKING
THREE PHASES
DECISIONPOINT
NEWTOPIC
CONVERGENT THINKING DIVERGENT THINKING
DESIGNING FOR DYNAMICS
DECISIONPOINT
NEWTOPIC
CONVERGENT THINKING DIVERGENT THINKING
Meeting design AS USUAL
OPEN DISCUSSION!
Activity STRINGS
Activity STRINGS START
FINISH
START
FINISH
START
FINISH
ACTIVITY1
ACTIVITY2
ACTIVITY3
TYPES OF MEETING BY GOALS
SHARE INFORMATION management sharing decisions
PROVIDE INPUT management seeking input
MAKE DECISIONS team needs to make a decision
BUILD CAPACITY learn new techniques
ADVANCE THINKING post-mortem, grooming
BUILD COMMUNITY Become a better team
GOAL: SHARE INFORMATION ”BUSINESS AS USUAL”
PRESENTATION!
PRESENTATION
PAIRS
QUESTIONS
ACTIVITY1
ACTIVITY2
ACTIVITY3
listen
write
talk
GOAL: SHARE INFORMATION #WORKJAM
GOAL: ADVANCE THINKING #WORKJAM
INDIVIDUALWRITING
COLLECTTOPICS
BREAKOUTGROUPS
ACTIVITY1
ACTIVITY2
ACTIVITY3
write
share&vote
talk&sketch
Dot voting
Pitching ideas
Science fair
Open space
World café
Lightning talks
Mind mapping
Q&A
Silent sorting
game
Role play
interviewing
Individual Writing
drawing
diverging converging Going beyond
ideas for exercises
Story telling
Individual exercise Remember a meeting you were recently IN as a participant or a facilitator.
refer to hand-out: “types of meetings by goals” • Pick one goal that suits the meeting using activity strings and other ideas from today: • Create a new meeting agenda with 3 activities • Make sure each activity has a different work mode:
writing, listening, talking… • Define planned duration for each activity
THANK YOU! This workshop is available remotely for
your team and colleagues.
Checkout “hangout workshops” ON www.agiletrainingS.eu