Aneo & experientielle
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Transcript of Aneo & experientielle
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Les entreprises ont orienté tous leurs efforts surl'expérience CLIENT ....
Emotion
Ecoute
Digital
DATAOmnicanal
Parcours client
Story User
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ET SI
ON PORTAIT LE
MEME Intérêt
à l’ expérience COLLABORATEUR
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NB: Accordons nous…. une expérience client réussie c’est quoi
TRANSPARENCE
COHERENCE
SIMPLICITE
IDENTITE
CONFIANCE
IMPLICATION
EFFICACITE
VALEUR
?
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Adresser
1.Pourquoi2.Comment3.Quoi ?
son expérience globale BY ANEO
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Ne pas subir mais appréhender et accompagner le cataclysme
numérique
DIGITALISATION
RAPPORT AU MONDE
AGILITE ET INNOVATION
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REPONDRE AUX ENJEUX SOCIETAUX
GUERRE DES SAVOIR
S
Sens & Identité
CONFIANCE Quête du plaisir
Choc des générations
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REPONDRE AUX ENJEUX BUSINESS
INNOVER EFFICACITE EXPERIENCE CLIENT
OPTIMALE
SE DIFFERENCIER
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Idéation
Implantation
Inspiration
Aneo DESIGNS
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INSPIRATION : définir la valeur
Comprendre
Mobiliser
Collecter
Identifier
EN SITUATION
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IDEATION : créer la valeur
PROTOTYPERSolutions –
Organisation
GENERER DES IDEES
Faire des connections
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IMPLANTATION : augmenter la valeur
OUT
IN
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USER
Christophe Maury +33 6 75 00 84 70