AMIT ARORAEmail: amitarora1984@gmail.com

PERSONAL DATA

Mobile:09610547052

DOB : 23rd May 1984

Sex : Male

Marital Status: Married

Languages Known :English, Hindi, Punjabi Address :#A204,

Rosewood Apartment

Sirsi Road,

Jaipur(302012)

Passport No: G3987758

SUMMARY

Software testing experience spanning 10 years in CRM (Siebel/Sales-

force) applications including Overseas(6 Months - UK) along with defining a vision & implementation road map for testing practice / QA CoE / QAG.

Expertise in understanding requirements, test plan, test scenarios, test cases, test data and carrying out test execution, test reporting, defect man-agement, test closure report.

Hands on of various test methodologies like ‘Waterfall’, ’V model’, ’Ag-ile’ etc.

Extensive experience in contributing to pre-sales team, company level initiatives for quality goals through education, training, coaching & col-laboration.

Having exposure to various functional and technical domains like Telecommunication, Banking, Public Sector, Sales/Service Cloud.

Expertise in Telecom domain (OSS/BSS) with knowledge of E2E provi-sioning and billing.

Experience in End to End implementation of complex Siebel / Salesforce projects and managing delivery by leading team of 12 resources.

Issue resolution within team and motivation to achieve common long term company strategic goals and building capability.

TECHNICAL SKILL

Technical:

CRM(Siebel/Salesforce),Siebel EIM,MDM basics, Unix basic commands,

Functional Knowledge of ERP(Finance),Database Testing, Data Migration

Testing, Cloud Computing, IBM Blue mix, AIX, NGOC, ServiceMax.

Basic training on QTP.

Testing Tools:

Mercury Quality Centre, Clear Quest, Rational Quality Manager, XML Spy, SQL Developer, TOAD, Clear Case, FileZilla, WinSCP, Putty, CMVC,

SecureCRT, SSH, SSIS.

ACADEMIC DETAIL

Qualification : B.Tech, Computer Science & Engineering

Institute/University : GTBKIET, Chhapianwali, Malout, Punjab.

Year of Passing : 2006

B.TECH : 73.3%

HSC (2000-2002) : 70.2%

SSC (1999-2000) : 90.2%

INDUSTRY WORK EXPERIENCE:

Organization Designation Duration

Appirio India Cloud Pvt. Ltd.(Jaipur)

Associate Manager - CRM Feb,2015 - Working

IBM India Pvt. Ltd. (Noida) Senior Consultant - CRM October 2011 – February 2015Cognizant Technology Solutions (Pune)

Consultant - CRM January 2010 to September 2011

Accenture (Mumbai) Software Engineer April 2007 to January 2010

ACHIEVEMENTS:

Lead Presentation in different CoEs for new roles, offerings along with active participation in regular business review meetings.

Conducted presentation on cloud computing in IBM Account level sharenet as well as in Appirio.

Won 2nd prize in Paper Presentation (SCM) competition held at national level as tech scenario reloaded, 2004 at GTBKIET, Malout.

Won 2nd Prize in Poem Writing competition held at district level and participated at state level for the same.

State level participation in Cricket as well as Table Tennis tournament at school.

CERTIFICATIONS:

The Accenture Solutions Delivery Academy (ASDA) certified in application testing (As Application Tester and Test Designer).It is a unique certification program developed with the Massachusetts Insti-tute of Technology Professional Education Programs Office which brings additional focus and recogni-tion to critical delivery skills across the first three career levels of the Solutions Workforce.

ISTQB Foundation Level

ADM 201 (Salesforce)

Sales Cloud Consultant

PROJECTS SUPPORTED:

PROJECT – EMEA GITC (IBM)

DESCRIPTION: It is IBM’s internal account project which deals with sales application of IBM. We are responsible for the production support as well as maintenance of this application by running batch jobs in IBM AIX OS.

ROLE & RESPONSIBILITIES: Worked as senior testing team member /test lead for Opty pipeline cleanup process, TSRM assignments and IDES along with taking assignments for FIVT, IVT and Prod sup-port for various GEOs

PROJECT – ETISALAT – MISR (IBM)

DESCRIPTION: Etisalat is one of the providers of telecommunication services in Egypt. Etisalat has out-sourced the management of application development for its operations in Egypt to IBM which later has as-signed work to IBM India. This project deals with Data Migration as well as Siebel Development.Etisalat is a leading telecommunications corporation catering to consumers, businesses, international telecommunication companies, ISPs, content providers and mobile operators. IBM is responsible for migrat-ing their applications and work to Siebel 8.1 based CRM application with the support of client.This PA covers the Data Migration Testing Phase of the project where the objective is to verify the data passed from the Legacy systems to Staging Database through the ETL jobs and then Staging Database to EIM database through ETL jobs and then EIM tables to Base tables through EIM jobs. Also to check values displayed in siebel application after data gets populated in siebel base tables

ROLE & RESPONSIBILITIES: I had lead a team of 5 resources as data migration testing team lead. I had my involvement in every phase of STLC during my tenure in the project.

PROJECT – PTP (VODAFONE – SPAIN) (IBM)

DESCRIPTION: Vodafone is one of the largest providers of telecommunication services worldwide with operations in 27 countries, 303 million customers, and over GBP 41 Billion in revenue. Vodafone has out-sourced the management of application development and maintenance services for its operations in Spain to IBM which later has assigned work to IBM India. The key objective of Provisioning Transformation Pro-gramme (PTP) is to migrate from Clarify CRM platform to Siebel CRM platform. The main objective of Siebel CRM system is to act for provisioning, service assurance & service fulfillment which typically con-tains GSM line activation till all the life cycle of its usage under customer. So this project carries huge im-portance in terms of Functional & Technical perspective.

ROLE & RESPONSIBILITIES: I was involved in System Integration Testing (SIT) for the front end of the Siebel application. I was working as senior testing team member. I had worked on End to End flow of processes (Functional Expertise).

PROJECT – SALESFORCE AUTOMATION (SFA) / BI (Cognizant)

DESCRIPTION: The key objective of Global Strategic Sales (GSS) is to provide comprehensive tools and resources that empower employees to deliver the whole company to our clients, in order to expand client re-lationships and drive revenue growth. And one way to accomplish this, is through SFA/BI. Global SFA (SFA) is a powerful Oracle-based sales tracking system for institutional clients. SFA provides a 360-degree view of a client relationship, including access to client contacts, Bank employees who speak with the client, upcoming meetings, opportunities, Business at Risk, call reports and more. Business Intelligence (BI) is software that acts as an analytical overlay to SFA and offers both pre-formatted and customizable dash-boards of real-time information derived from SFA and other Bank revenue systems

ROLE & RESPONSIBILITIES: Lead a testing team of six resources by involvement in System Integra-tion Testing (SIT) for the front end of the Siebel application.

PROJECT- CDI (GPU & DAKOTA) (Cognizant)

DESCRIPTION: The GPU program has been established to design and implement the Global Payment Utility for Bank and provide the group with best in class payments capability that can support the group’s ambition. A centralized data repository – the CDI hub for GPU – is required to manage customer and ac-count provisioning for the GPU. The key objective of the CDI hub is to maintain and provide a single con-sistent view of customers and product holdings centrally

ROLE & RESPONSIBILITIES: I was acting as Testing Team lead by involvement in Component Inte-gration Testing (CIT) for the front end as well as back end testing of the MDM application.

PROJECT – DWP (PTP & ESA) (Accenture)

DESCRIPTION: The Department for Work and Pensions is a department of the Government of the United Kingdom. The Department has initiated Pensions Transformation Programme (PTP) for Work and Pen-sions (DWP), UK to improve the Pensioner services, Pensioner satisfaction, and entitlements take-up and staff efficiency. Employment Support Allowances (ESA) is UK government initiation of providing all the residents of UK who are older than 15 years 9 months with some monetary benefits

ROLE & RESPONSIBILITIES: I was involved in Assembly Testing & BPT for the front end Siebel ap-plication. I had worked with client during BPT(UAT) at Newcastle (UK) for 6 months.

(AMIT ARORA)