Aircel Sparsh 01 06

7/27/2019 Aircel Sparsh 01 06

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SUMMER TRAINING

PROJECT REPORT

ON

COMPREHENSIVE STUDY ON

QUALITY COMPLIANCE IN AIRCEL

Submitted in Partial Fulfillment of the Requirements of Mahamaya

Technical University, Noida for the award of degree of Master of

Business Administration (M.B.A)

Session (2011-12)

Submitted To:

Mr. Jitendra Sirohi

Faculty MBA

Submitted by:

Sparsh Tyagi

1007270144

MBA III Semester

IIMT MANAGEMENT COLLEGE, MEERUT


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Student Declaration

I, hereby declare that the research work presented in the summer training based project report

entitled, COMPREHENSIVE STUDY ON QUALITY COMPLIANCE IN AIRCEL

for the partial fulfillment for the award of Masters Degree in Business Administration from

Maha Maya Technical University, Noida is based on my research work.

The project report embodies the result of original work and studies carried out by me and the

content of the project do not from the basis for the award of any other degree to me or to

anybody else.

(Signature)

Sparsh Tyagi

Roll No. 1007270144

Date


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ACKNOWLEDGEMENT

First of all I would like to thank the Management at Aircel for giving me the opportunity to

do my 45 days project training in their esteemed organization.

I am highly obliged to Mr. Saurabh Wadhawa (CSD Head) and Mr. Anil Kumar Sr.

Executive (Aircel, Meerut) for granting me to undertake my training at Meerut Office.

I express my thanks to all Sales Managers under whose able guidance and direction, I was

able to give shape to my training. Their constant review and excellent suggestions throughout

the project are highly commendable.

I express my thanks to Mr. Jitendra Sisodhia Faculty of IIMT Management college Meerut.

My heartfelt thanks go to all the executives who helped me gain knowledge about the actual

working and the processes involved in various departments.

Sparsh Tyagi

MBA IInd Year


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EXECUTIVE SUMMARY

Gone are the days when the customers had to rely only upon few software solution

providers to make their business digital. They have to accept theses solutions without

considering the quality factor. Today, the ever-growing software industry, increasing global

competition and expanding market has reversed the situation. Now the customers are the

kings and they have a lot of options to choose from. Considering this fact, today any software

company not considering the 'Quality' factor in it's product realization process would

definitely find it difficult to survive.

Not surprisingly, the 'Software Quality' buzzword is being ruling over the industry

since last two decades. Everyone in the industry is trying to make their profile heavy with

various quality certificates. Look for a software company, and you will find a small tag, 'An

XYZ certified Company'. And the stunt is not only to attract the costumers, but ensuring

quality products and services in the long run.

Any quality consideration should start from understanding the fundamentals. This

report presents a thorough study of Software Quality concepts in the ISO 9001:2000 context.

ISO 9001:2000 is the most acquired standard today. In fact, the quality movement in any

company starts with this certification.

The report starts with the company profile Aircel, which is implementing ISO

9001:2000 compliance practices, followed by the basics of quality in software context. Then

it explains the ISO standards and the ISO 9000 family. The quality management principles,

on which each of quality certification process is based on, are cited in the report. The report

focuses on ISO 9001:2000 standards, its structure and specially the fourth clause, Quality

Management System. The actual summer project work in Aircel Meerut is a practical case in

this context, including various ISO 9001:2000 QMS compliance assignments on their current

customer retail outlet. Report gives the details of the project and related work done during the


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period. Due to the organization's security issues, actual documents couldn't be revealed in the

report. But all the structures of the documentation are explained. The report ends with

findings and conclusion.


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TABLE OF CONTENTS

Company Certificate

College Certificate

Declaration

Acknowledgement

Executive Summary

01 History of Telecom Industry 01

02 Overview of Indian Telecom Industry 08

03 Telecom Industry in India 10

04 Company Profile 25

05 Products 36

06 Objective of the study 43

07 Scope of the Study 44

08 Literature Review 45

09 Importance of the Study 61

10 Consumer Behavior Theory 65

11 SWOT Analysis of Aircel 73

12 Research Methodology 79

13 Data Analysis 82

14 Findings 92

15 Conclusion 93

16 Suggestions 94

17 Limitation 95

18 Bibliography 96

19 Questionnaire 97


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TABLE OF CONTENTS

01 Executive summary 05

02 History of Telecom Industry 07

03 Overview of Indian Telecom Industry 14

04 Telecom Industry in India 16

05 Company Profile 31

06 Products 45

07 Literature Review 51

08 Importance of the Study 67

09 Consumer Behavior Theory 71

10 SWOT Analysis of Aircel 80

11 Research Methodology 86

12 Limitation 91

13 Data Analysis 92

14 Conclusion 103

15 Suggestions 104

16 Bibliography 105


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