AHS 101Chapter 13

ProfessionalismCompetency IV

Review Questions

1. What should you do if you have questions about employee policies or procedures ?

2. Why should healthcare personnel exhibit each of these components of a professional appearance ?

Practice personal hygiene

Practice personal safety

Avoid use of perfumes and strong smelling personal products

Avoid extremes in dressing styles

Wear simple jewelry

3. What is the best way to handle problems in the workplace ?

4. What does “professional distance” in patient relationships indicate ?

5. What conclusion do patient’s usually come to when they hear healthcare workers complain about their job and/or working conditions ?

6. How does “caring competence” relate to professionalism in healthcare ?

7. How should healthcare workers respond to rude behavior /responses on the part of patients ?

8. List some behaviors that are examples of positive professional conduct.

9. Describe what is included in continuing education for healthcare workers.

10. What are the benefits of participating in a professional organization for yourhealthcare field?

11. What are some characteristics of a leader in healthcare.

12. How should a healthcare worker receive constructive criticism ?