ACCAN's Teresa Corbin
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CommsDay Summit 2013 8 th October Teresa Corbin Chief Executive Officer, ACCAN
Transcript of ACCAN's Teresa Corbin
CommsDay Summit 2013
8th October
Teresa Corbin Chief Executive Officer, ACCAN
2011/12 2012/13
Q1 51,196 37,777
Q2 48,100 38,287
Q3 52,231 40,021
Q4 42,353 ?
Total 193,702 ?
New Complaints to the Telecommunications Industry Ombudsman
Source: TIO Talks, TIO Annual Report 2011-2012
Optus Telstra Vodafone All Financial Service providers
0
2000
4000
6000
8000
10000
12000
14000
16000
6135
14579
10368
7720
Customer Complaints to Ombudsman January-March 2013
Source: TIO Quarterly Statistics January-March 2013, FOS Circular Autumn 2013 Statistics report january-March 2013
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