About Asking and Answering Questions

在论坛提问和回答问题的一些小技巧

About me• Name: 朱兴亮• Forum ID: Shiny Zhu• Twitter: @shinyzhu• 新浪微博 : http://t.sina.com.cn/shinyzhu• Blog: http://shinyzhu.cnblogs.com• Email: zxlxueying@msn.com

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In this session• Why you are here• How to ask questions• How to answer questions

Now Next• Why you are here• How to ask questions• How to answer questions

Why you are here• 我喜欢明星• 我们都喜欢明星

Why you are here• 我想知道明星的动态 – 提出问题• 我告诉你我知道的明星动态 – 解答问题

Why you are here• 我想知道 XXX• 囧，你到底想知道什么？

Now Next• Why you are here• How to ask questions• How to answer questions

网友 1提问

网友 2提问

网友 3提问

网友 3提问（续 1）

网友 3提问（续 2）

鸭梨很大

How to ask questions smarter• Use a meaningful, specific subject• Make it easy to reply• Describe the problem's symptoms, not your

guesses• Don't ask people to reply privately• …

Eric Steven Raymond told us• Use project mailing lists• Use meaningful, specific subject headers• Make it easy to reply• Write in clear, grammatical, correctly-spelled language• Send questions in accessible, standard formats• Be precise and informative about your problem• Volume is not precision• Don't rush to claim that you have found a bug• Groveling is not a substitute for doing your homework• Describe the problem's symptoms, not your guesses• Describe your problem's symptoms in chronological order• Describe the goal, not the step• Don't ask people to reply by private e-mail• Be explicit about your question• When asking about code• Don't post homework questions• Prune pointless queries• Don't flag your question as “Urgent”, even if it is for you• Courtesy never hurts, and sometimes helps• Follow up with a brief note on the solution

Via: http://www.catb.org/~esr/faqs/smart-questions.html

How to ask questions smarter• 别指望得到正确完整的解决方案• 你的问题不是别人的问题• Think first• Then Search• Finally ask for HELP

雨天汽车启动不了怎么办？

发动机声音？

听起来像是……

Now Next• Why you are here• How to ask questions• How to answer questions

How to answer questions smarter• RTFM and STFW: How To Tell You've Seriously

Screwed Up• If you don't understand...

How to answer questions smarter• 解铃还需系铃人• 没有义务帮别人擦屁股• 没有义务帮别人纠正歧途• 别把自己搞得很累

How to answer questions smarter• 针对问题回答问题• 点拨式回复• 你不可能知道所有问题的答案• 轻松点，让提问者自己找答案去

How to answer questions smarter

Bad

• 我在哪里能找到 XXX ？Good

• 我搜索过 XXX ，但是没找到什么有用的，有谁知道在哪能找到 XXX 的某个参数的设置信息？

How to answer questions smarter

Bad

• 这个代码不能编译，它为什么这么烂？

Good

• 这个代码不能编译，我查了文档，没有写到与我的环境 XXX 类似的说明，下面是编译输出，我哪里需要改正？

Goals• 更快更好地找到答案• 更快更好地解决问题• 和谐

Thank you!