A LAUNCHING PAD FOR DUBAI S PUBLIC SERVICE ... to be...Dubai Innovation strategy 2016 Dubai...
Transcript of A LAUNCHING PAD FOR DUBAI S PUBLIC SERVICE ... to be...Dubai Innovation strategy 2016 Dubai...
0 العنوان الرئيسي هنا www.websitename.com0June 2020الفصل 0
A LAUNCHING PAD FOR
DUBAI’S PUBLIC SERVICE
TRANSFORMATIONKuala Lumpur, Malaysia
Dr. Hazza Khalfan AlneaimiCoordinator General
DGEP
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The Journey starts here
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Presentation title here
Dubai Excellence Map
3
20051997 2000 20031994
Presentation title here 4
2007
Dubai plan 2015
2012 2013 2014
Dubai Innovation strategy
2016
Dubai Industrial strategy
2030
Dubai HR Law
2017
Dubai Excellence Map
2015
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5
of the first government excellence programs in the world established in 1997
Set standard and incentivize excellence in Government
Act as a global knowledge and Innovation hub
Advise Dubai leadershipon gov’t excellence
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DGEP in the leader’s vision
• “This program is the force behind improvements of the public sector. It propagated a spirit of competition not known by governmental departments before. All managers, officials, and employees seek to compete to provide the best and win one of the awards”
• HH Sheikh Mohammed Bin Rashid Al Maktoum Vice President and Prime Minister of the UAE and Ruler of Dubai quoted from his book ‘My Vision’
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A Role Model
Field visits
Smart Government Initiative
Completed the transformation
of All government entities
Chapter title here
May 22nd 2013
Launch of Smart Government
Initiative by His Highness
May 22nd 2015
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DGEP Role at a Glance
Awareness, Training
and SupportReward & Recognize
Measure and Assess
Set Aims, Develop
Criteria and Initiatives
Learn and Share
Knowledge
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“My People and I love the number one position”
“Dubai will never settle for anything less than first place.”
HH Sheikh Mohammed Bin Rashid Al Maktoum Vice President and Prime Minister of the UAE and Ruler of Dubai
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All r
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From DGEP
Predictable process, easy Dynamic assessment
Framework that focuses on processes Framework assesses what matters
Entities fatigued with “heavy” process Entities motivated and engaged
Improvement efforts are not recognized Entities on path to excellence are acknowledged
Large number of awards that dilute prestige Awarding few and truly outstanding performers
To DGEP 2.0
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7 principles form foundation
of DGEP 2.0
Leagues of competition
Results based assessment
Elite Model
New assessment pillar “Ahead of
the Curve” to measure use of
disruptive innovations to improve efficiency/services or policies
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Feedback
Entities clearly see their achievements
and progress towards their target
5
2
3
Treasure huntLimited number of awards to
elevate value of each award7
LeaderboardAn interactive dashboard that shows the results and the ranking for each categories
4
Pioneering Partnership
A mechanism for cooperation and
partnership between Entities to
improve their performance by transferring expertise and knowledge
6 Focusing on measuring impact and
achieving 100% results for entities
that have achieved maturity in their level of performance
RulesA guide for each assessment cycle that includes a set of principles and guidelines for participating
Capabilities
Network of assessor's transfers knowledge and expertise to entities
TechnologyProgram operated via aweb platform and uses dataanalytics for assessment
Enablers
DGEP 2.0
Spectrum of progression and three leagues of
competition to motivate gov’t entities to improve
14DGEP 2.0
Motivation for
improvement
600 +
450-599
>450
Scores based on last assessment cycle
Elite
Foundation
Excellence
Awards levels
4
15
13
Entities per League
One Category
7 Categories
No Categories
Awards Categories الجوائز
Elite Award
GEM Awards
Leagues of Competitions
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Unpredictable
Assessment
Agility
Partnership
Data science and AI
The Elite Entities are assessed based on an additional “model” that includes 3 Pillars
The assessment is based on the latest trends and Government Priorities
The Elite requirements are dynamic and will change from one cycle to another
Elite Model
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On-line “leaderboard” to increase transparency and motivate entities to improve
Enhance
Transparency
Leaderboard
Best Innovative Entity
Rank Name Score
DEWA
RTA
Dubai Airports
Dubai Police
Dubai Economic Department
…
…
…
….
….32
31
.
7
6
5
4
3
2
1 625
617
604
603
549
…
…
…
…
….
Leading Government
Entity
Best Innovative Entity
Best Achievement
of Dubai Plan 2021
Happiest Work
Environment
Best Entity in the Field of
Smart Government
Best Entity in
Service Provision
Changing theme
Best Entity in Fin.
Mgmt. and Governance
LEADERBOARDS
Points needed to become a leader: xx
Points needed to move in ranking: xx
Assessment results per
award category
Entity's performance
compared to other
entities
Points required to move
up in ranking
Next
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Knowledge-sharing events and pairing top performers with bottom performers would reinforce culture of “one government”
Pioneering Partnership
Self assessment
Knowledge-sharing
activities
knowledge-sharing
temporary secondment
Match-making
programs
Excellence level
(600 – 500)
(500 – 450)
Elite levelFoundation level
(600+ )( 4- 50 )
Collective
Responsibility
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DGEP Differentiation
TRUSTED UPDATED INTEGRATED IMPACTFUL GLOBAL
REPUTATION
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DGEP Differentiation
TRUSTED
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DGEP Differentiation
UPDATED
1
5
2
3
7
4
6
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DGEP Differentiation
INTEGRATED
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GLOBAL
REPUTATION
DGEP Differentiation
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IMPACTFU
L
DGEP Differentiation
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Gov’t efficiencyand effectiveness
Happiness andwelfare of citizens
InnovationInt’l
competitivenessDGEP
objectives
“… to acquire a competitive advantage and a leading position …”
“… to support government trends related to innovationfor Dubai …”
“… to reach the highest degree of efficiency and effectiveness in the provision of government services …”
“… to enable government entities to achieve welfare and happiness for citizens …”
DGEP was created with a mission to incentivize Dubai’s gov’t entities to achieve four objectives
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“It’s one of the most prestigious award”
“DGEP gave us a framework for improvement”
“It puts us under pressure to deliver”
“DGEP provided incentives to improve our services”
Dubai Government entities
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3.7 3.4 3.3 3.3 3.3 3.3 3.0
Encouraged
innovation
Motivation to
achieve
national vision
Learning about
best practices
Improved
leadership
and strategy
Improved
accountability
of employees
Improved
efficiency and
productivity
Long-term
financial
sustainability
Benefits achieved by entities from participating in DGEPPerception of benefits on scale from 0 (none) to 5 (beyond expectations)3
Notes: 1. Entities that ranked impact of DGEP 7+ on the scale from 0 (no impact) to 10 (beyond expectations) 2. Max. response was 10 and min. response was 3 3. Max. response was 5 and min. response was 0Source: Survey of 23 Dubai gov't entities conducted by DGEP and BCG teams in June 2019; BCG analysis
Gov’t efficiency and effectiveness
70%Gov’t entities say
that DGEP was impactful in improving
their effectiveness
Overall, gov’t entities see value in DGEP, particularly in motivating them to achieve Dubai’s KPIs and priorities
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DGEP associated with improvement in customer happiness of ~50% in 12 years
690
803829 830 841
867909 910909 910 915 922 893
850
2006 201420092004 20122005 20102007 2008 2011 2013 2015 2016 2017 2018
630
692
741
Customer Happiness Index (CHI)Average Dubai gov’t results, score, 2004-2018
Happiness and welfare of citizens
+46%
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Dubai ranks 18th
out of 32 cities
Dubai is among top-20 innovative citiesInnovation
Note: 1. DGEP initiative which encourage gov’t entities to propose innovative ideasSource: Chamber of Commerce of Dubai Innovation Index; Survey of 23 Dubai gov’t entities conducted by DGEP and BCG teams in June 2019; BCG analysis
DGEP taught us innovation for problem solving
DGEP program helped us focus on the future and community innovation
We benefitted from DGEP’s Dubai Innovates initiative
City Rank
New York City 1
Seoul 2
Hong Kong 3
Tokyo 4
Shanghai 5
London 6
Singapore 7
… …
… …
Dubai 18
Sydney 19
Moscow 20
Top-20 cities in Innovation Index 2018Ranking, 2018
According to entities, this can be attributed to DGEP innovation framework
Innovation
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1997 2004 2006 2008
Impact & Influence in UAE
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2004 2006 2008
Impact & Influence Regionally
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Success stories
RTA signed a Joint Venture (JV) withInitiative
1. Government Services
2. Innovation Management
3. Financial Resource Management
4. Partnership
Linkage with
1. 7.4% Increase in Overall Taxi Transactions (2018 -2019)
2. 4.8 Weekly trip rating (2018-2019)
3. Operational Efficiency from 47% Q3 2018 to 91% Q3 2019
4. 16% Above Target of Total Market Share (2019)
5. 13% Above Target of Total Cumulative Revenues (2019)
6. A Decrease from 11.3 to 3.3 minutes Wait Time (2018-2019) as the target is 5 minutes
Main Outcomes
Enhance Dubai Taxi Service
Artificial intelligence in monitoring the behavior of driversInitiative
1. Operation Management
2. Sustainability
3. Innovation Management
4. Artificial Intelligence
Linkage with
1. Decrease fuel consumption by 10%
2. 100% accident reduction
3. Decrease harsh breaking from 75 in 2017 to 26 in 2019 (per bus per day)
4. Decrease fatigue alerts from 100 in 2017 to 10 in 2019 (per bus per day)
5. Decrease lane departure from 601 in 2017 to 390 in 2019 (per bus per day)
Main Outcomes
Raqeeb System
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COVID-19 Pandemic
Presentation title herePresentation title here
Benchmarking initiative in managing and recovering from COVID_19
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Dubai We Learn
Chapter title here
International Benchmarking tool
6 weeks
5 teams and 28 members
200 best practices
50 Countries
Best Practices report
Presentation title here
TRADE Best Practice Benchmarking provides a systematic and effective approach for breakthrough improvements and sustainable change management
TRADE focuses on the exchange (or “trade”) of information and best practices to improve the performance of processes, goods and services.
Presentation title here
Knowledge Sharing Summit’s during the year where team’s share progress of their projects
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Words to the Malaysian Excellence Award
Build TrustShow
Relevance
Monitor and
Follow up
Measure your
Success
Improve
Continuously
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Words to the Malaysian Organizations
Customer First
Build on Local
Distinctive
Capabilities
Innovate or
Evaporate
Leverage on
Technology
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“We are more than willing to share our experience with the world”
Questions?
+971 4 123 [email protected] P.O.Box 12345 Dubai, UAE حدةدبي، اإلمارات العربية المت12345
@DubaiExcellence | www.dgep.gov.ae