8. Sap Supplier Relationship Srm Introduction26125075[1]
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Transcript of 8. Sap Supplier Relationship Srm Introduction26125075[1]
© 2008 Wellesley Information Services. All rights reserved.
SAP Supplier Relationship Management (SAP SRM): Features, Functions, Best Practices, and Infrastructure
Dan HarmonCIBER
1
Introductions
2
What We’ll Cover …
• What is Supplier Relationship Management (SRM)?• What is a typical SRM landscape or architecture?• What functions and processes does SAP SRM support?• What are the SAP SRM data sets?• What are the SAP SRM implementation scenarios?• Why consider SAP SRM if you are already using SAP
ERP MM-Purchasing?• Wrap-up
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What Is Supplier Relationship Management (SRM)?
Closes the loopbetween sourcing and procurement to realize negotiated benefits
Provides repeatable savingsthrough ongoing unit cost reductions
instead of one-time wins
Increases supplier participationto reduce effort, increase visibility, and manage risk of supply
Supports business changewith end-to-end processes thatensure purchasing compliance
SAP Supplier Relationship Management is a purchasing platform for
sustainable savings and value generation through enterprise-wide supply
management.
Source: SAP
4
SAP SRM — What Does It Really Mean?
• A suite of software from SAP fully integrated with other SAP application suites (SAP PLM, ERP, SCM, CRM)
• An Internet and intranet purchasing application for users
• Supports all tactical and operational purchasing activities and functions
• Role-based users — buyer, requisitioner, receiver, etc. • Flexible
Integration to single or multiple SAP ERP systemsIntegration to single or multiple non-SAP ERP systemsStandalone — no integration
5
SAP SRM High-Level Features
• Supports all types of purchases (direct, indirect, and services)
• An enabler of sharing purchasing data between your organization and your supply base
• Centralizes the procurement processes but allows for decentralizing the purchasing activities
• Direct material — an item used to manufacture a product or service (e.g., screws, bolts, steel, etc.)
• Indirect material — an item needed by a company but not used in the manufacturing process (e.g., office supplies)
• Services — legal, marketing, temporary, consulting, etc.
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SAP SRM Server 5.5 Software Components
• SAP SRM 5.0The backbone of the SRM applicationContains the Enterprise Buyer Professional (EBP) moduleEnd-user access via Internet browserMain data sets include shopping carts (requisitions), POs, receipts, contracts, and invoicesMain functions include data processing, master data management, approvals, and notifications (workflow)
• SAP Supplier Self-Service (SUS)Essentially a supplier portalIntegrates the supply base into the purchasing processes and data set exchangesImportant for Advanced Shipping Notification (ASN) and Purchase Order Response (POR) processing
7
SAP SRM Server 5.5 Software Components (cont.)
• Bidding engineProvides invitations for bidding and bid processingLive auctions via the InternetLive auction cockpit for auction monitoring
8
SAP SRM Catalog Software
• SAP Catalog and Content Management Version 2.0 (CCM)
Create and maintain internal catalogs and contentSAP-supported until 2013
• SRM MDM Catalogs SP 2Integrates with SAP NetWeaver® MDM for a complete solution for all master data requirementsAvailable for use with SAP SRM 5.0Must be used with SAP SRM 6.0
• The Requisite catalog solution is no longer supported by SAP
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Other SAP Software to Support SAP SRM
• SAP NetWeaver Business Intelligence (BI) Version 7.0Absolutely mandatory for SAP SRM reporting and analyticsSAP SRM provides no reporting capabilityHundreds of existing procurement-oriented reports
• SAP NetWeaver Process Integration (PI) Version 7.0Previously known as Exchange Infrastructure (XI)SAP middleware toolRequired for use with SAP SUS and catalog components
• TREX Version 7.0SAP search engineImproves catalog searching performance
• SAPGUI — needed by developers, configurators, administrators, and support team
10
Additional SAP Software to Consider
• SAP NetWeaver Portal 7.0Provides single sign-on capability for all systems (SAP and non-SAP)Internet and intranet capableUniversal Worklist (UWL) for all workflow tasks
• SAP Solution Manager Version 4.0Necessary for SAP Notes supportProject document repositoryProvides many other functions including service desk, change management, and system monitoring
11
Confused About Components and Versions?
Tip
Use a knowledgeable SAP SRM consultant and a good Basis person to determine what components and component versions are needed based on your requirements and existing systems.
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What We’ll Cover …
• What is Supplier Relationship Management (SRM)?• What is a typical SRM landscape or architecture?• What functions and processes does SAP SRM support?• What are the SAP SRM data sets?• What are the SAP SRM implementation scenarios?• Why consider SAP SRM if you are already using SAP
ERP MM-Purchasing?• Wrap-up
13
SRM Landscape — It Can Be Complicated!
SAP ERP or
SAP R/3PI SAP
SRM BIPortalMDM
orCCM
TREX
Note: Applications and servers are dependent on the functional scope and may not be required
PI (XI) — required for Supplier Self-Service (SUS)
TREX — required for catalog searching
BI — required for all SAP SRM reporting
SolMan
Don’t forgetSolutionManager!
14
Three-Tiered Landscape Is Always Preferred
SAPERP or
SAP R/3SRM BIPortal MDM
SAPERP or
SAP R/3SRM BIPortal MDM
SAP ERP or
SAP R/3PI SAP
SRM BIPortalMDM
orCCM
DEV, TEST (QA), PROD
Solution Manager and TREX typically do not require the three-tier strategy
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SAP SRM Architecture
LAC WPS = Live Auction Cockpit Web Presentation Server, JVM = Java Virtual Machine, Jco = Java Connector, IPC = Internet Pricing and Configurator
Source: SAP
SAP NetWeaver Portal 7.0
SAP NetWeaver AS Java 7.0
SAP NetWeaver AS Java 7.0SAP NetWeaver AS ABAP 7.0 (Incl ITS 7.0)
SAP NetWeaver AS ABAP 7.0 SAP NetWeaver AS Java 7.0
SAP NetWeaver Process Integration 7.0
SAP NetWeaver
BI 7.0TREX 7.0
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SAP SRM Embedded Architecture with SAP ECC
• Example SAP SRM and SAP ERP 6.0 deploymentLow total cost of ownershipMaster data for organization management, business partners, and products is synchronizedSelf-service procurement implementation is simplifiedSAP SRM is self-contained within SAP ECCSingle point of administration and configuration
Source: SAP
17
Restrictions of Embedded SAP SRM Architecture
• SAP ERP 6.0 with SAP SRM as an add-on does not support any multiple back-end ERP functions or hub deployment for procurement
• Upgrade or migration from SAP SRM (with a release lower than Version 4.0) to SAP ERP 6.0 with SAP SRM as an add-on is not supported
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18
What We’ll Cover …
• What is Supplier Relationship Management (SRM)?• What is a typical SRM landscape or architecture?• What functions and processes does SAP SRM support?• What are the SAP SRM data sets?• What are the SAP SRM implementation scenarios?• Why consider SAP SRM if you are already using SAP
ERP MM-Purchasing?• Wrap-up
19
High-Level SAP SRM Functions
Supply
base
ratio
naliz
ation
Efficient purchasing execution and
higher contract compliance
Increase supplier participation and responsiveness
20
Key SAP SRM Processes
Supply
base
ratio
naliz
ation
Efficient purchasing execution and
higher contract compliance
Operational SourcingSourcing analytics
Supplier evaluation
RFx and auctions
Contract management
Operational SourcingSourcing analytics
Supplier evaluation
RFx and auctions
Contract management
Increase supplier participation and responsiveness
Supplier EnablementSupplier portal
Supplier connectivity
Supplier EnablementSupplier portal
Supplier connectivity
ContentContent consolidation
Catalog content management
ContentContent consolidation
Catalog content management
Operational ProcurementSelf-service procurement
Plan-driven procurement
Services procurement
Operational ProcurementSelf-service procurement
Plan-driven procurement
Services procurement
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SAP SRM Operational SourcingSup
ply ba
se ra
tiona
lizati
on
Efficient purchasing execution and
higher contract compliance
Increase supplier participation and responsiveness
Supplier EnablementSupplier portal
Supplier connectivity
Supplier EnablementSupplier portal
Supplier connectivity
ContentContent consolidation
Catalog content management
ContentContent consolidation
Catalog content management
Operational ProcurementSelf-service procurement
Plan-driven procurement
Services procurement
Operational ProcurementSelf-service procurement
Plan-driven procurement
Services procurement
Operational SourcingSourcing analytics
Supplier evaluation
RFx and auctions
Contract management
Operational SourcingSourcing analytics
Supplier evaluation
RFx and auctions
Contract management
22
SAP SRM Strategic Sourcing Features and Functions
• Integration with Live Auctions• Integration with Contract Management including
contract distribution out of SAP SRM• Integration with Vendor List in EBP• Integration with BI for vendor evaluations• Template management• Dynamic attributes• Approval workflow
23
Sourcing and Supplier Negotiation
• Supplier negotiation is the process of assessing the capability levels of suppliers, collaborating effectively, and selecting the best suppliers for supply needs
• Supplier negotiation consists of the following activities:Event preparationRequest for Quotation (RFQ)Reverse auctionBid evaluation and awarding
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A Sourcing Process Is Necessary for Success
• Standardize the evaluations• No short cuts, increase objectivity• Data needs to be collected, cleansed, and analyzed• No missed opportunities• Document the process and follow it• Perform regular reviews or audits against the process
SAP SRM
Strategic Sourcing
Sourcing Cockpit
RFICreation
RFQCreation
Sourcing Cockpit
ResponseHandling
(bids)
Winner Determination
(BI)(Request) Create PO/contract
Source: SAP
25
Strategic Sourcing Process and Tools
Bidder
Sourcing Cockpit
SAP SRM
Bidding Engine
Live Auction
Contract Manage-ment
Open requirements
Purchase Orders, Contracts
Firewall
Materials Management Systems
Enterprise Buyer Systems
Maintenance and Project Systems
Planning Systems
RFx
Spend Analysis, Vendor Scorecard, Vendor Portfolio
with BI
Demand from SAP R/3 back end or EBP is transferred to Sourcing
Create RFQ, Live Auction
Award Winner
Create PO in system where requirement was created (SAP SRM or SAP R/3 back end), or contract in EBP or SAP R/3 contract serverSource: SAP
26
Types of Auctions
• EnglishBasic reverse auction where lowest bid is considered best
• Rank OnlyBidder can submit a bid as long as it is lower than his/her own last bidWill not be ranked as first unless it is the lowest overall bid
• Blind BiddingSame as Rank Only except the bidder’s rank is only displayed when he/she is ranked first
• Company Best BidMore than one bidder from a companyBids are evaluated against the other bids from the company
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Auction Parameters
• Predetermined views and attributes based on the type of auction
• You can control what the bidders see and don’t see• Documents can be exchanged as part of the process• Factored cost bidding
Uses more than just the price to determine the winnerYou identify and configure weighted parameters
• You can also submit a bid on behalf of a supplier —surrogate bidding
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Live Auction Cockpit
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What Is a Contract in SAP SRM?
• An agreement with the supplier that contains:Prices, rebates, and discountsShipping informationTerms and conditionsExpected volume
• Types of contractsBy product or serviceBy product categoryBy supplier
• Can be hierarchical• Can be shared with back-end systems• Can be used across the organization — global
outline agreement
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SAP SRM Contract Features
• Hierarchies in contracts• End of contract notice• Versions• Authorizing• Approval and change requests• Quota arrangements• Replication to other systems• Electronic upload and download• Integration with the supplier• Analytics via BI
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Why Are Contracts Important?
• Require purchasers to buy from approved vendors, reducing maverick buying
• Organization gets approved prices and rebates, reducing costs
• Helps with regulatory (legal) requirements — build the terms into the contract
• BI reports on what contracts are being used, improving spend analysis
• Central repository — better control of contract data
32
Contracts Improve Your Purchasing Process
• The right supplier at the best price• Operational procurement is not needed to make the
purchase • Reduce the procure-to-pay cycle time
ContractContractPurchaser(owner)
Purchaser(owner)
Supplier1
Supplier1
Supplier …
Supplier …
SupplierN
SupplierN
Req.1
Req.1
Req. …
Req. …
Req.N
Req.N
Contract????
Supplier1
Supplier1
Supplier …
Supplier …
SupplierN
SupplierN
Req.1
Req.1
Req. …
Req. …
Req.N
Req.N
OperationalPurchasing
OperationalPurchasing
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Consider a Contract Management Process
• It is more than just managing a document • Develop a contract management process and lifecycle
Delete cancelled contractsLock contracts in an update process
• Use SAP SRM tools to automate the processSet up alerts to know when contracts are about to expireWorkflow for contract approvalVersion management
• Become proactive, not reactive
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Contract Management Lifecycle Using SAP SRM
Contract Renewal
Contract LifecycleFind New or Additional Suppliers
Sourcing
Multiple Suppliers, in
the Supply Market
RFI RFQ Auction
Contract ManagementDocumentsWorkflow Fulfillment, DistributionContract Monitoring and Compliance Control
Contract Management
Contract Preparation and Negotiation Contract
Source: SAP
35
Spend Analysis — The Really Big Problem
If you can’t report on it, how can you manage it?
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• To discover saving potentials and plan upon them, companies need to have access to high quality spend data from internal and external sources
• Lack of visibility and transparency inhibit companies to answer even simple questions
How much do I spend, on which products, with which suppliers, and authorized by whom?
• To overcome this, companies are looking for ways to:
Why Is Spend Analysis Important?
Collaborate with suppliers
Measure actual compliance
Evaluate supplier performance
Visualize global spend
Compare vendor prices
Identify duplicate contracts
37
Using BI to Report on SRM Processing
Shopping Shopping CartCart
PurchasePurchaseOrderOrder
Goods Goods ReceiptReceipt
InvoiceInvoice
Back end 1 EBP
Goods Goods ReceiptReceipt
InvoiceInvoice
PurchasePurchaseOrderOrder
Bidding engine
Bidding Bidding EngineEngine
CatalogCatalog
2
SUS/PISUS/PI
BI
Suppliers
Supplier Supplier PortalPortal
38
BI Processing
Extract
Extract, transform, and load data from any number of heterogeneous systems
Map
Map master data to determine duplicates, similarities, and assign standard classifications
Enhance
ODSCube
Info-Source
Enhance master data with the mappings and enrich operational data lacking master data information
Analyze
Analyze your spend across heterogeneous systems and organizational boundaries
Source: SAP
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Sample BI Reports
Who are my top five vendors? How much maverick buying do I have for a specific product?
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Sample BI Reports (cont.)
From which suppliers did I buy a specific product?
For which product categoriesdid I spend most?
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BI Supports Consolidating Purchasing Volume Across Different Systems• Business benefits include …
Better prices and reduced costs through consolidated purchasing volumeAbility to identify different prices and conditions with the same suppliers and products
• … Which lead to additional purchasing activities to:Renegotiate with suppliers for better prices based on higher volumeNegotiate lower total cost contracts
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Use BI to Rationalize the Supply Base
• Business benefits include …Identify duplicate vendors in the organization or systemIdentify multiple suppliers for the same product or product categoryEvaluate number of agreements contracts with suppliersImprove the supplier performance based on predefined Key Performance Indicators (KPIs)
• … Which lead to additional purchasing activities to:Shift volume onto preferred suppliersNegotiate lower total cost contractsWork proactively with suppliers to improve performance
43
Why Is Supplier Evaluation Important?
• In today’s purchasing world, it is more than just the lowest price per unit
Quality of product and servicePerformance of supplierShipping costs and methodsTaxes, tariffs, and regulatory fees
• Objectively pick the best supplier
44
Make Supplier Evaluation a Standard Process!
Define EvaluationProcess
Define evaluation criteria
CaptureEvaluationData
Capture data automatically during the process and/or manually via Web surveys
Analyze Vendor Performance
Evaluation via BI reports
Source: SAP
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BI Supplier Evaluation Features
SAP SRM
CaptureEvaluationData
Define EvaluationProcess
Analyze Vendor Performance
Decision support for operational sourcing Monitoring of vendor performancePerformance feedback to vendor Strategic sourcing analysis (e.g., portfolio analysis)
Source: SAP
46
Supplier Evaluation — Web Survey Questionnaire
• Develop parametersand conditions to analyze
• Assign rank and scale
• Be objective!
• Surveys can be implemented via SAP’s portal or SAP SUS• Use BI to gather and analyze the data
47
Develop Weighted Parameters for Improved Evaluations
• Quality is more important (3 weight) than on-time (1 weight) delivery
• The grouping of delivery is more important (2 weight) than prices and costs(1 weight)
• The total evaluation comes from many activities in the process
Goods Receipt
Goods Receipt InvoiceInvoice Vendor
ListVendor List
On-time Quality PriceTransparency
CostTransparency
Delivery Prices and Costs
Total Score
2 1
1 3 2 1
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Supply
base
ratio
naliz
ation
SAP SRM Operational Procurement
Operational SourcingSourcing analytics
Supplier evaluation
RFx & auctions
Contract management
Operational SourcingSourcing analytics
Supplier evaluation
RFx & auctions
Contract management
Efficient purchasing execution and
higher contract compliance
Increase supplier participation and responsiveness
Supplier EnablementSupplier portal
Supplier connectivity
Supplier EnablementSupplier portal
Supplier connectivity
ContentContent consolidation
Catalog content management
ContentContent consolidation
Catalog content management
Operational ProcurementSelf-service procurement
Plan-driven procurement
Services procurement
Operational ProcurementSelf-service procurement
Plan-driven procurement
Services procurement
49
Operational Procurement Definitions
• Operational procurement covers the purchase of goods and services for indirect and direct materials (even though they have very distinct requirements and processes)
Indirect materials: maintenance, repair, and operationsDirect materials: production
• With SAP SRM, the process is decentralized, but the purchasing organization centrally creates the controls that manage the process, roles, and sourcing objectives
• Assign roles to the activities that internal employees or external business partners perform in the process
• Use contracts to control spend and enforce compliance at individual plant locations
50
Types of Operational Procurement
• Self-service procurementReduce cost and increase speed of procurementIntegrated purchasing processesProcess and spend control
• Service procurementConnecting with suppliersIncrease speed and visibility for services procurementSpend control
• Plan-driven procurementSupplier selection efficiency and complianceCentralized purchasing and integration to external planning systems
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Self-Service Procurement in SAP SRM
• A purchasing platform that complements a typical ERP-based procure-to-pay process and adds integrated, catalog-based requisitioning to the process
Also referred to as operational procurement or E-ProcurementThe solution can also help you increase spend control for other categories
• An easy-to-use procurement environment that empowers every employee to search for and buy items
Also ensures that transactions comply with corporate purchasing policies and internal controls
52
Self-Service Procurement in SAP SRM (cont.)
• Decentralization of the process enables you to reduce overhead and allows purchasing professionals to focus on managing relationships instead of transactions
• Role-based tasks and workflows free up purchasing professionals to spend more time on high-value sourcing and procurement tasks
• Allows you to gain control of access to approved vendors and materials
53
Content broker or marketplaceExternal supplier owns catalog
CC
C
• Multi-supplier catalog• Maintained and hosted by
external catalog broker
C
C
C
C CC
Catalog hosted by company (intranet)• Purchasing department maintains catalog• Content is provided by suppliers
CC
C
Access via Internet
Access via Internet
2
3
1
Company boundary
• Supplier updates catalogs
Internal catalog• Purchasing from own stock
(within company boundary)
4DB
C CC
Cross-catalog search
Self-Service Procurement — Using Catalogs
Source: SAP
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One-screen shopping cart for speed
Wizard design for training
Self-Service Procurement — Creation of a Shopping Cart
Source: SAP
55
Shopping Cart Features
• Direct and indirect scenarios • Generate a requisition,
reservation, or purchase order
• Availability check• Assign sources of supply
ContractsApproved sources of supply
• Budget check and display• Purchasing budget for users• Procurement cards• Specify a preferred vendor• Changeable ship-to address
(on items)
• Spending and approval limits• Buy on behalf of other users• Saved shopping carts• Public templates• Attachments• Mobile access• Assign to assets, orders, and
projects• Automatic lead time
adjustment of delivery date• Customer fields• Distribute account assignment
56
Manage complex and custom approval processes
For the approver it’s easy:Line-item approvalChange shopping cart during approvalMobile access Add reviewer and approver
Ad hoc approvalsNotificationsWorkflow for purchasers to complete shopping cart before manager approval
Self-Service Procurement — Shopping Cart Approval
Source: SAP
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57
Your Approval Process Can Be Implemented
• No approval necessary (automatic approval)• Simple management approval by total cost of
shopping cart• Approval by product and/or product category• Regulatory and legal requirements• Complex and custom requirements• Ad hoc capability• Integration with SAP HCM for management structure
and authorization levels
58
Key Points About Your Approval Process
• Approval process is only as good as the data in the organizational structure
Bad data = bad process = delayed purchasesYou must keep the organizational structure up to date
• Increase accessibility with offline, email, and mobile approval
• Use delegation for out-of-office occurrences• The more approvals, the longer the process time• Consider re-engineering the process — keep it simple!• Custom approval strategies will take time to develop
and test
59
Self-Service Procurement — Order Management
• By using an approved source (catalog, contract, or vendor list), the PO can be automatically created
• If no source of supply is detected (free text entry), the requirement is sent to the sourcing cockpit to determine a source of supply
• Use your sourcing process to determine the best supplier
• Buyer sets up the supplier and creates the PO
Source: SAP
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Self-Service Procurement — Confirmation and Invoicing
Source: SAP
61
SAP SRM Invoicing Features
• Partial returns and credit memos
• Invoice exception processing• Invoice entry without
PO reference• Tolerances• Settings to process
erroneous and incomplete documents
• Delivery complete indicator• Invoice sampling• Collective invoices
• Evaluated Receipt Settlement (ERS)
• Catalog integration• Tax calculation• Texts and attachments• Central or desktop receiving
and invoice verification• Approval for
inbound documents• Express confirmation
and invoice
62
Self-Service Procurement — Check Status
Source: SAP
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Self-Service Procurement — Check Status Features
• Approval statusWho has approved and who is currently approving
• Change or edit shopping carts• Link to follow-on documents• View follow-on document information, such as PO
details, confirmations, and invoices• Track purchase order confirmations• Track shipping notifications• View shipping information for process visibility• Extensive search capability by numerous fields
Shopping cart status, product category, shopping cart name, shopping cart number, item description, role, and buy-on-behalf
64
Plan-Driven Procurement
Integrates operational procurement with existing supply chain management, plant maintenance, and project solutions for compliance enforcement, process efficiency, and supplier selection efficiency.
Materials Management Systems
Purchasing Systems
Maintenance and Project Systems
Planning Systems
SAP and Non-SAP systems
Requisition
Assign
OrderAssign Source of Supply
Spend, Scorecard,
and Supplier
Information
Winning Bids
ContractsContracts
SAPR/3
Consolidate Demands
Source: SAP
65
SAP SRM Capabilities• Automated order generation• Access to strategic sourcing results
• Contracts• Spend analysis• Vendor evaluation and scoring• Price comparison
• Integration to sourcing (RFx and auction)• Sourcing cockpit
• Configure the requirements that need purchasing intervention
• Workload reassignment• Open Partner Interface (OPI)
Provides purchasers with the controls and information, such as relevant sources of supply, vendor evaluations, and pricing comparisons, to make the best sourcing decision as fast as possible.
Business Drivers• Contract compliance
• Automated controls• Contract visibility• Manual comparisons
• Reduce procurement cycle time• Process efficiency• Workload balance
• Reduce offline processes• Information accessible online
• Source of supply accessibility• Third-party supplier directories
Supplier Selection Efficiency and Compliance
RFx = Request for a type of document
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Centralized Purchasing and Integration to External Planning Systems
A central hub provides purchasers with the capabilities to consolidate all demands, including demands from external planning systems, and to configure purchasing controls for compliance and efficiency.
SAP SRM Capabilities• External demand interface
• SAP and non-SAP systems• Plant maintenance integration• Project systems integration• Demand consolidation• Central contracts and contract distribution
• Scheduling agreements• Third-party processing
Business Drivers• Reduce manual processes
• For external demands • To consolidate demands
• Reduce the number of POs • Minimize order processing costs
• Ensure logistics cost optimization and timely delivery
• Customer response time• Central purchasing controls and
administration
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Plan-Driven Procurement Features in SAP SRM
• Direct materials• Automated order generation• External demand interface• Central contracts• Sourcing cockpit• Demand consolidation• Access to strategic sourcing results• Scheduling agreements
68
Plan-Driven Procurement Functions
• Centralized purchasing and integration to external planning systems
• Scheduling agreementsIncrease managed spendAdaptive supply management
• Purchase order responseProcess visibility and better status checkingMore time for purchasers to make contingent arrangementsImprove supplier collaboration
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Plan-Driven Procurement Functions (cont.)
• Partial returns and credit memoReduce offline processesReturns process efficiency
• Invoice exception processingReduce offline processesImprove supplier collaboration
• Workload reassignmentProcess efficiencyReduce purchasing document processing delays
70
Service Procurement
Services processes are more complex and less standardized compared to products. Services procurement requires increased flexibility, greater collaboration, and judicious cost management.
InvoiceInvoice
ConfirmationConfirmation
OrderOrder
Request for ServiceRequest for Service
Supplier
Buyer
Invoice
Order
Monitor
Assign
Approve
Requisition
Confirm
Source: SAP
71
Service Procurement — Increase Speed and Visibility
Quickly and completely define the service requirement and track service performance for all service spend.
SAP SRM Capabilities• Shopping cart functions to create planned
and unplanned items in the shopping cart• Overtime and expense items
• Lump sum services• Two- and three-way match scenarios
(by vendor)• Invoice only• Confirmation and invoice
• Time sheet entry• Line-item approval
Business Drivers• Complete and accurate requisitions
• User determines the level of specificity• Visibility into more service spend areas
• Usability — all users can access• More complex service scenarios
• Right price determination • Contracted suppliers
• Improved service cost monitoring• Detail on overtime and expenses items• Configure the level of information
required• Reduce offline processes
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Service Procurement Shopping Cart Features
• Request for external staff• Availability check• Quick entry screen • Planned and unplanned items in the shopping cart
(item limits)• Approved sources of supply• Time and expense entry• Name service agent on item level• Lump sum services• Create skills profile in the request• Partial limits on contracts
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Service Procurement: PO, Confirmation, & Invoice Features
• Vendor-initiated service entry• Time and expense entry• Collective invoices• Vendor evaluation• Two- and three-way match• Purchase order response• Item limit checks• Catalog access• Approval for all purchasing documents
74
Supply
base
ratio
naliz
ation
SAP SRM Supplier Enablement
Operational SourcingSourcing analytics
Supplier evaluation
RFx & auctions
Contract management
Operational SourcingSourcing analytics
Supplier evaluation
RFx & auctions
Contract management
Efficient purchasing execution and
higher contract compliance
Increase supplier participation and responsiveness
ContentContent consolidation
Catalog content management
ContentContent consolidation
Catalog content management
Operational ProcurementSelf-service procurement
Plan-driven procurement
Services procurement
Operational ProcurementSelf-service procurement
Plan-driven procurement
Services procurement
Supplier EnablementSupplier portal
Supplier connectivity
Supplier EnablementSupplier portal
Supplier connectivity
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Are You Faced with These Challenges?
• Many small suppliers with a low level of integration• Little transparency in supply base and master data• Insufficient coordination of purchasing methods• Competitive commodity supply markets
Supplier A
Headquarters
OperatingUnit 2
OperatingUnit 1
Supplier B
Marketplace
SME suppliers
SME suppliers
Supplier ?
Supplier ?Contract
Contract
Contract
AuctioningCatalog
Source: SAP
76
This Could Be Your Solution
SRM Hub
SRM Hub
Supplier A
Order ManagementCommunication Services
Non-SAPLegacy
Supplier B SME Suppliers Marketplace
OperatingUnit 1
OperatingUnit 2
Head-quarters
OperatingUnit n
Source: SAP
Most Enterprises Focus on Their Top Suppliers …• Top suppliers
Automated, optimized communication (such as EDI) with:
Expansive connectivity effortsPoor visibility of inventory and future requirementsUnsynchronized design and sourcing cycles Limited accuracy of supplier information
• Non-strategic suppliersUnstructured, un-optimized communication (such as phone or fax) with:
Non-structured communicationLong order cycle timesDisruptions from last-minute changesImmense data maintenance effortsHigh supply risk and costs
20% top high-volume
suppliers
80% smalllow-volumesuppliers
Source: SAP
77
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… Enabling Collaboration with All Suppliers Is Key
Expand your value proposition by linking any kind of supplierswith three appropriate and cost-effective channels.
Web browser
Web browser
SAP NetWeaver
SCMCollab. Replen.
PLMCollab. Design
ERPFulfillmentS
RM
Ord
er C
olla
b.
Low
-vol
ume BUYER
SUPPLIERS SAPPI
Hig
h-vo
lum
e
CRM systemCRM
systemSAP Supplier
Network
Supplierconnectivity
Supplierportal
BrowserXML
Source: SAP
79
Many Ways to Do Supplier Enablement
• Supplier enablement — incorporating your supply base into your procurement processes via automated and electronic data exchange
SAP SRM Supplier Self-Service (SUS)Third-party integration providers — B2B networks
SAP Supplier NetworkAriba Networkscc-hubwooPerfect Commerce
Direct connections with each supplier (EDI)Any combination of the above
Warning: Combined solutions require more development and support effort
Tip
There are many providers available. Take the time to perform the necessary due diligence to choose the right one.
80
Benefits of Supplier Enablement Solutions
• SAP SRM Supplier Self-Service (SUS)Probably the easiest to set up, use, and train onCan support suppliers that will not participate in an automated processCan support the entire process with a simple tool set (PI)
• Third-party integration providers (B2B)Allows you to focus on your business — let them deal with the supply base and do the developmentMany, many to choose fromVarious cost structures available
• Direct connections with each supplier (EDI)Proven, solid technologySupported and used by a majority of suppliersNo additional licensing costs
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81
Disadvantages of Supplier Enablement Solutions
• SAP SRM Supplier Self-Service (SUS)Additional hardware requirements for portal, SAP SUS, and PIAdditional licensing costs
• Third-party integration providers (B2B)Additional costsLack of control — SLAs, help desk, and additional overhead
• Direct connections with each supplier (EDI)Lots of development effort to support point-to-point interfacesNot as much validation possible as with other solutionsWill take additional effort to automate the entire process
82
Positioning Supplier Enablement Options
EDI/XML
Supplier Portal
cFoldercProject
SUS
Mail, Email, Fax
Num
ber o
f tra
nsac
tions
/qua
lity
of d
ata
Vendors
83
Goals of Supplier Enablement
• Efficient processesEnabling small suppliers to use an Internet-enabled package to perform common tasks
Order fulfillmentShippingInvoicingProduct and vendor data management
• Self-service registrationRegistration of new potential suppliersLinked with available categoriesQuestionnaire depending on categories
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SAP SRM Supplier Enablement Features
• Order management• Supplier-maintained content• Document exchange• Integration with Service Procurement (service entry
screen for temporary labor)• Integration with multiple buying systems• Integration of supplier evaluation scenario
85
Win-Win Situation for Both Buyers and Suppliers
Fewer phone and fax inquiries
Less mismatch of orders and invoices
Accurate information on supplier ability
Reduced risk of supply and delays
Improved order fill rates
Reduced inventory levels
Reduced downtime and overtime
Faster order-to-cash cycle
Fewer phone and fax inquiries
Insight into own performance
Better capacity utilization
Increased inventory turns
Increased order fill rates
Buyer Suppliers
Lowered inventory costs
Lowered procurement costs
Improved asset utilization
Increased revenue
Lowered costs
Improved asset utilization
86
Supplier Enablement Lessons Learned
• You will not get 100% supplier participationBe prepared to support a small percentage of suppliers manually and/or be ready to look for new suppliers
• Your supplier integration solution will require significant time and resources from your networking and security team
• Test every connection and every data set with every supplier
• Get a signed Trading Partner Agreement (TPA) in order to agree on terms and conditions
• Supplier integration and enablement can really be a whole project by itself
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Supply
base
ratio
naliz
ation
SAP SRM Content and Content Management
Operational SourcingSourcing analytics
Supplier evaluation
RFx & auctions
Contract management
Operational SourcingSourcing analytics
Supplier evaluation
RFx & auctions
Contract management
Efficient purchasing execution and
higher contract compliance
Increase supplier participation and responsiveness
Operational ProcurementSelf-service procurement
Plan-driven procurement
Services procurement
Operational ProcurementSelf-service procurement
Plan-driven procurement
Services procurement
Supplier EnablementSupplier portal
Supplier connectivity
Supplier EnablementSupplier portal
Supplier connectivity
ContentContent consolidation
Catalog content management
ContentContent consolidation
Catalog content management
88
SAP SRM Catalog Strategy
• SRM-MDM Catalog is positioned as the catalog application successor of:
Requisite Technology (SAP SRM 3.0 and SAP SRM 4.0)SAP CCM (SAP SRM 5.0)
• SRM-MDM Catalog can be run with any version of SAP SRM
V4.0 upward• And any version of SAP ERP
V4.6c upward• License included with SAP SRM and SAP ERP• No need to license SAP NetWeaver MDM
89
SRM MDM Catalog Functionality
• What can I do with it?Load catalog files from suppliersImport content from SAP ERP (purchase info records, contracts, and related material masters)Interface with SRM contractsManage imagesConsolidate contentApprove contentPublish on the WebBest-in-class performance and search experience
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SRM MDM Catalog Functionality (cont.)
• Which problems does it solve?Simple to complex product content management issuesConsolidation of catalog master data across suppliers and procurement systemsIntegration of master data with business processes (platform approach instead of application-specific approach)
91
Recommendations for Migration to SRM-MDM Catalog
Requisite technology SRM-MDM catalog
SAP Catalog Content Management 1.0 SRM-MDM catalog
SAP Catalog Content Management 2.0 * Keep SAP Catalog Content Management 2.0 *, then migrate to SRM-MDM Catalog
* SAP Catalog Content Management 2.0 is supported until 2013
Migration to SRM-MDM catalog does not require an upgrade of SAP SRM
… but when SAP SRM customers upgrade to SAP SRM 5.0
mySAP SRM 4.0, Requisite, or SAP Catalog Content Management
SAP SRM 5.0; SRM-MDM catalog
mySAP SRM 3.0, Requisite, or SAP Catalog Content Management
SAP SRM 5.0; SRM-MDM catalog
… and SAP SRM 6.0 ramp-up customers must run SRM-MDM catalog
SAP SRM support strategy
Current catalog solution Suggested solution
Current mySAP SRM version Suggested solution
Source: SAP
92
SAP SRM Catalog Solutions
C C
C
Multi-vendor catalogMulti-vendor catalog
Purchasing department’s catalog content is maintained by supplier
C
CC
22
Content broker/marketplaceContent broker/marketplaceMulti-supplier catalogmaintenance and hosting by external catalog broker
C
C
C
Access via
Internet
33
C CC
Company boundary
Procurementworldwide
C
C
CAccess via Internet
11
Supplier maintains catalog
Punch-out catalogPunch-out catalog
Internal catalogInternal catalog44DB
Purchasing maintainscontent and catalog
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93
Catalog Scenario Characteristics
YesNoBusiness logic (configurator)
HighLowNeed for an SLA
Approach
Frequency of changes
Size of catalog
Catalog- or supplier-based
Item-based
HighLow
BigSmall or medium
Punch-outInternal catalog
94
Catalog Scenario Pros and Cons
DiverseUniformUser interface
LowHighControl of data and process
Search scope
Investments (license, hardware, infrastructure, knowledge)
Labor-intensive (data check, loading, cleansing)
Response and continuity
Single-vendorMulti-vendor
LowHigh
LowHigh
LowHigh
Punch-outInternal catalog
95
Catalog and Content Management Process
Source: SAP
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General Catalog Best Practices
• Create a catalog Web site — search tool, catalog content, catalogs by country, catalog change requests, catalog issues
• Recommend one catalog coordinator per region to perform loading and mapping functions — schemas get locked
• Be ready to add custom fields from the catalog to the shopping cart, BI, bidding engine, and LAC
97
Round-Trip Catalog Lessons Learned and Best Practices
• Maintain UNSPSC conversion table at six-byte level where applicable
• Greater than two decimal places for unit price will need to be configured
• Request UOM and UNSPSC list from the supplier• Identify your biggest volume vendors to be first in line
for roundtrip implementation More than 1,000 line items
98
Round-Trip Catalog Lessons Learned and Best Practices (cont.)• Ensure that you have a test system set up and test as
many combinations of ordering as you can (e.g., currencies, UOM, quantity, UNSPSC, etc.)
• Vendor contact information is a must-have• Ask your integrators and distributors for quote
request functionality• Create audit reports and use first purchase price
as baseline
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SAP E-Sourcing
• SAP E-Sourcing is a Web-based application that fully integrates the RFx to contract management sourcing process
• Quick and easy installation, but also very scalableLive auctions implemented in as little as three weeks
• Partial integration with SAP ERPMust be on SAP R/3 4.6C or laterVendor master dataSome FI data
• Complete integration to SAP ERP available in 2008
100
SAP E-Sourcing Sourcing Modules
• ProjectsUsed to enforce a standard sourcing processDocument repositoryReport on work in progress, savings to date, etc.Enable collaboration with project team members
• RFxInformation, quote, proposal, etc.Inherit data from a projectTemplates and libraries for process standardizationResponse evaluation
• AuctionsInherit data from an RFxSupports many types of auctions
101
Additional SAP E-Sourcing Features and Functions
• Enterprise Contracts moduleData inherited from an auction or an RFxContract document libraryAgreements and master agreements Contract generation — templates, clauses, and metadataContract lifecycle management
• Vendor management• Reporting
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SAP E-Sourcing Implementation Options
• SAP E-Sourcing on-demand applicationDepartment-centricMinimal configurationBasic featuresTactical commoditiesFast savings
103
SAP E-Sourcing Implementation Options (cont.)
• HostedDepartment- and enterprise-centricConfigurableAdvanced featuresAll commoditiesLight integration
• On premisesAdvanced configurationHighly scalableExtensive integration
104
SAP Strategy for SAP E-Sourcing — SAP SRM Integration*
• Q1/2008Automated on-demand to on-premises data transferExtensive sourcing process functionalitySophisticated migration toolsConfiguration and integration services
• Q4/2008Unified architecture solution
*Disclaimer: Information gathered as of November 2007 and may be outdated.
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SAP E-Sourcing — Rapid Sustainable Savings
Source to Contract
ProjectManagement
BidOptimization
Contract Management
Advanced Supplier
Qualification
Extended Spend
Analysis
Advanced RFx/Auctions
Extend procurement’s reach to more spend management
Rapid and flexible deployment for fast adoption
Maximize savings through standard strategic sourcing
Improve compliance through effective contract management
Streamline supplier collaboration for increased efficiencies
740
Source: SAP
106
New Software Relative to SAP SRM: SAP xApp Spend Analytics (xSA)• New reporting and analysis tool• Bundled software and services, such as ETL and spend
cleansing and classification• Integration of master and transactional data from any
and all systems• Simple and easy-to-use user interface
107
New Software Relative to SAP SRM: SAP xApp Spend Analytics (xSA) (cont.)• End users can develop their own reports• Quickly deployable and easily customizable to meet the
ever-changing requirements of the business• Faster access to data for better decision making• Generally available in late 2007• Much more information at
www.sap.com/solutions/xapps/xsa/index.epx
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108
SAP xSA — Rapidly Identify Savings Opportunities
Deliver on Spend VisibilityDeliver a consolidated view of all spend
Best practice spend analysis through dashboards and reports
Extensive spend categories analysis via sophisticated enrichment
Accelerated savings and compliance via increased spend visibility
Improved decision making through actionable analytics
740
Spend Data Aggregation
User Reports & Dashboard
Spend Analytics
Briefing Book
Spend Data Enrichment
End User Analytics
Spend Data Aggregation
User Reports & Dashboard
Spend Analytics
Briefing Book
Spend Data Enrichment
End User Analytics
Source: SAP
109
New Software Relative to SAP SRM: SAP xCLM
• SAP xApp Contract Lifecycle Management (SAP xCLM)Integration of legal and purchasing contract creationImproved workflow for contract approvalCentral contract repository for all contractsAbility to monitor contract performanceEnsure legal and regulatory requirements are satisfied
110
SAP xCLM — Optimize Contract Value
Creation, Visibility, and Management Accelerate time to value via
reduction in cycle times
Enforce correct contract types and increased stakeholder ownership
Reduce risk and improve regulatory compliance
Standardize best practices and increase visibility
Automate contract compliance and realize increased savings740
Dashboards & Reporting
Performance Management
Process & Project
Management
Compliance Management
Contract Repository
Contract Creation
Dashboards & Reporting
Performance Management
Process & Project
Management
Compliance Management
Contract Repository
Contract Creation
Source: SAP
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111
SAP SRM Application Portfolio
Optimize Contract Value
Dashboards & Reporting
Performance Management
Process & Project
Management
Operational Procure to Pay
Standard Spend
Analysis
Standard Requisition
Spot Sourcing
Supplier Enablement
& Collaboration
Supplier Qualification
Operational Contracts
Deliver on Spend Visibility
Spend Data Aggregation
User Reports & Dashboard
Spend Analytics
Briefing Book
Spend Data Enrichment
End User Analytics
SAP xSA
SAP xCLMSAP SRM
SAP E-SourcingRapid Sustainable Savings
ProjectManagement
BidOptimization
Contract Management
Advanced Supplier
Qualification
Extended Spend
Analysis
Advanced RFx/Auctions
Compliance Management
Contract Repository
Contract Creation
Source: SAP
112
What We’ll Cover …
• What is Supplier Relationship Management (SRM)?• What is a typical SRM landscape or architecture?• What functions and processes does SAP SRM support?• What are the SAP SRM data sets?• What are the SAP SRM implementation scenarios?• Why consider SAP SRM if you are already using SAP
ERP MM-Purchasing?• Wrap-up
113
SAP SRM Master Data
MaintainedUsedStorage locations
MaintainedUsedG/L accountsUsedMaintainedContracts
MaintainedUsedMaterials
MaintainedUsedFunds or grants
MaintainedUsedProduct categoriesMaintainedUsedLocations (plants)MaintainedUsedPurchasing groupsMaintainedUsedPurchasing organization
MaintainedMaintainedDelivery information
MaintainedMaintainedVendor listsMaintainedUsedPayment terms
MaintainedUsedVendor masterSAP ERPSAP SRMMaster Data
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SAP SRM Master Data Key Points
• Required master data is dependent on the SAP SRM implementation scenario chosen
• Most of the master data synchronization between SAP ERP and SAP SRM can be accomplished through configuration and the creation of background jobs
• Multiple sources of master data to be synchronized with SAP SRM will require custom development
Consider the use of SAP NetWeaver MDM to help with this solutionSAP NetWeaver PI may also be required
• PI can be used to source master data from non-SAP systems to SAP SRM — custom development
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SAP SRM Master Data Lessons Learned
• Add custom fields to the source systemDon’t try to perform two-way synchronization between source and slave systems
• SAP SRM material master has very few fields• Be cautious about adding custom fields
Each custom field may be needed on every data setCan quickly lead to significant development efforts
• Establish a master data overview organization
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What Is the SAP SRM Organizational Structure?
• A hierarchy of the organization that defines approval strategies and responsibilities
• A relationship of master data such as company codes, plants, cost centers, users, etc.
• A key feature that provides the necessary levels of control, authorization, and compliance
Role-based securitySpending limitsApproval limits
• Combines two types of structuresHierarchical user and department relationshipsFinancial accounts (charter of accounts)
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SAP SRM Organizational Structure
ItalyFranceGreat Britain
Plant 1
Plant 2
Plant 3
Plant 4 Plant 5
Asia – PacificEMEAAmericas
Company ABC
Purchasing Group 1Purchasing Group 2
Purchasing Group 3
Vendor 1Vendor 2
Vendor 3
Financial and Purchasing Aspect
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Position
OrganizationalUnit
Business Partner
User ID
Position
Business Partner
Business Partner
User ID
User ID
SAP SRM Organizational Structure: HR Aspect
Department or cost center
Manager position
Employees
Can roll up to other departments
SRM requirement
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Standalone SAP SRM Organizational Structure
Pros• No dependencies outside of
the implementation project team
• Provides flexibility for a custom solution
• Better control for the project team and subsequent support team
• Less complicated setup
Cons• Dual maintenance of HR and
SRM org. structure• Difficult to automate changes
based on personnel updates• Ongoing manual maintenance• Cost of future integration with
HR org. structure
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Integrated HR and SRM Organizational Structure
Pros• No duplication of data• Less effort required to
maintain the data in SRM• Automated synchronization —
near real time• Facilitates position-based
security authorization and rollout
Cons• Will still require some manual
effort to maintain• Requires extra effort to work
with HR team• Sensitivity of HR data• Extremely strong project
dependency on HR team
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Recommended SAP SRM Organizational Structure Approach
• Use an integrated approach if it is availableEnsures accurate and timely updates to the SAP SRM org. structurePrevents breakdowns in approval processesReduces data redundancy
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What We’ll Cover …
• What is Supplier Relationship Management (SRM)?• What is a typical SRM landscape or architecture?• What functions and processes does SAP SRM support?• What are the SAP SRM data sets?• What are the SAP SRM implementation scenarios?• Why consider SAP SRM if you are already using SAP
ERP MM-Purchasing?• Wrap-up
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Classic Integration Scenario
• Supports end users in retrieving desired goods and services from predefined catalogs
The back-end system is the leading system for the purchase order document and subsequent documentsA copy is maintained in SAP SRMGoods receipt or invoice creation can take place in SAP SRM
Accounting (FI/CO)
MaterialsManagement
SAP SRM
SRM Server
Back-End System
Create Purchase
Requisition
Create Goods Receipt
COInformation
Accounts Payable
Create Shopping Cart Item
CreateGoods Receipt
CreateInvoice
Create Purchase
Order
Create Purchase
Order
CreateInvoice
Source: SAP
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Classic Scenario Restrictions
• Plan-driven procurement requires significant development to make it work
• Service procurement shopping carts with limits are not possible
• You cannot use procurement cards with this scenario
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Extended Classic Integration Scenario
• Supports the end-to-end procurement cycle in SAP SRM; a copy of the follow-on documents is stored in the back end
SAP SRM is the leading system for the purchase order document and subsequent documentsUsers in the back end have full visibility, without even touching SAP SRMGoods receipt or invoice creation can take place in SAP SRM
Accounting (FI/CO)
MaterialsManagement
SAP SRM
SRM Server
Back-End System
Create Purchase
Requisition
Create Goods Receipt
COInformation
Accounts Payable
Create Shopping Cart Item
CreateGoods Receipt
Create Purchase
Order
CreateInvoice
Create Purchase
Order
CreateInvoice
Replication of purchase
order
Follow-ondocuments
can be createdin back end orin SAP SRM
Source: SAP
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Extended Classic Scenario Restrictions
• A purchase requisition cannot be created without significant development efforts
• You cannot use procurement cards with this scenario• Material reservations will require development effort, but
there is a BAdI for this
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Standalone Scenario
• Supports back-end integration that is required only to keep the underlying financial systems synchronized
SAP SRM is the leading system for the purchase order document and subsequent documentsAll tasks and activities take place within SAP SRMPurchasing invoices are posted into the underlying accounts payable system
Accounting (FI/CO)
MaterialsManagement
SAP SRM
SRM Server
Back-End System
Create Purchase
Requisition
Create Goods Receipt
COInformation
Accounts Payable
Create Shopping Cart Item
CreateGoods Receipt
Create Purchase
Order
CreateInvoice
Create Purchase
Order
CreateInvoice
Source: SAP
128
Standalone Scenario Restrictions
• No integration with a back-end materials management or ERP system
• Plan-driven procurement processes are not supported
GOTCHA!
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SAP SRM Scenario Data Set Comparison
N/AN/AOptional ERPCreate Stock Reservation
SRM or ERPSRM or ERPSRM or ERPConfirmation/Goods Receipt
SRM or ERP
ERP
Optional ERP
SRM or ERP
SRMClassic
SRM or ERPSRM or ERPInvoice Entry
SRMSRM with copy in ERP
Purchase Order Creation
Purchase Requisition
Approval Workflow
Shopping Cart Creation
N/AN/A
SRMSRM
SRMSRMStandalone
Extended Classic
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Key Points About the Implementation Scenarios
• The Classic scenario relies on established procurement processes and data sets in the back end
Consider this scenario if you have a significant investment in the SAP ERP MM-PUR module
• Consider the Extended Classic scenario if you:Do not have well-established procurement processes and data sets in the back endWant your purchasing organization to access both SAP SRM and ERP for processing
• Consider the Standalone scenario if you:Want all your procurement processing done in the SAP SRM systemDo not have a back-end ERP system
• The Standalone scenario supports the use of procurement cards
131
What We’ll Cover …
• What is Supplier Relationship Management (SRM)?• What is a typical SRM landscape or architecture?• What functions and processes does SAP SRM support?• What are the SAP SRM data sets?• What are the SAP SRM implementation scenarios?• Why consider SAP SRM if you are already using SAP
ERP MM-Purchasing?• Wrap-up
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SAP SRM vs. SAP ERP MM-Purchasing
• SRM is Web-based with an easy-to-use, browser-based UI
• SRM supports the casual user with minimal training
• SRM supports three deployment scenarios to best meet business requirements
• SRM — shopping cart process
• SRM users are role-based
• MM-PUR — SAPGUI
• MM-PUR requires significant training
• MM-PUR has only one deployment scenario
• MM-PUR purchase requisition process
• MM-PUR users are authorization-based
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SAP SRM vs. SAP ERP MM-Purchasing (cont.)
• SRM provides an integrated sourcing process
• SRM — complete contract lifecycle management process
• SRM — complete catalog and content management solution
• SRM is process-oriented• SRM supports multiple options
for supplier enablement
• SRM needs BI for reporting• SRM material master is limited• SRM vendor master is limited
• MM-PUR — very limited sourcing capability
• MM-PUR — limited contract capability
• MM-PUR — catalog solution requires SRM EBP plug-in
• MM-PUR is transaction-based• MM-PUR — only direct
interfaces for supplier enablement
• MM-PUR has built-in reports• MM-PUR — total MM definition• MM-PUR — total VM definition
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SAP SRM and MM — You Really Need Both
• Use SAP SRM for your procurement processing• Use MM for all material-related processing
Costing, inventory, storage, etc.MM supports other functionality such as sales, planning, and accounting
• They complement each otherSAP ERP for master data and master data processesSAP SRM needs this master data to operate efficiently and effectively
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135
What We’ll Cover …
• What is Supplier Relationship Management (SRM)?• What is a typical SRM landscape or architecture?• What functions and processes does SAP SRM support?• What are the SAP SRM data sets?• What are the SAP SRM implementation scenarios?• Why consider SAP SRM if you are already using SAP
ERP MM-Purchasing?• Wrap-up
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Resources
• New SAP SRM book — good, thorough presentation of SAP SRM
Sachin Sethi, Enhancing Supplier Relationship Management Using SAP SRM (SAP PRESS, 2007) ISBN 978-1-59229-068-0.
• SAP Insider SAP SRM articles (April/June 2007 edition)www.sapinsideronline.com/archive_index.cfm?session=&volume=volume_08_(2007)&issue=issue_02_(april-june)
• SAP Workflow Users’ Group List Server — SAP SRM is workflow driven (research workflow issues, post questions, get answers from experts)
http://mailman.mit.edu/mailman/listinfo/sap-wug• SAP SRM 2007 release strategy letter on conference CD
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Resources (cont.)
• SDN SRM Wiki — requires SDN loginwww.sdn.sap.com/irj/sdn/wiki and click Supplier Relationship ManagementTons of good information to help you understand what SAP SRM can do
• SAP SRM forums — research issues, post questions, get answers from experts on SAP SRM topics
www.sap.com/community/pub/forums/ShowForumGroup.epx?ForumGroupID=17
• SDN SRM forums — more technical than other forumswww.sdn.sap.com/irj/sdn/forums Expert Forums > SAP Solutions > Supplier Relationship Management (SRM)
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Resources (cont.)
• SAP xApps informationwww.sap.com/xapps
• What’s coming in the next SAP SRM release (6.0)https://websmp108.sap-ag.de/~sapidb/011000358700006330942006D *
• Procurement organizations and Web sitesProcurement Strategy Council —www.psc.executiveboard.com/Public/Default.aspxInstitute for Supply Management — www.ism.ws Aberdeen procurement research —www.aberdeen.com/channel/procs.asp
*Requires login credentials to the SAP Service Marketplace
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7 Key Points to Take Home
• Do not “pre-determine” the best SAP SRM scenario for your organization
Let the project team analyze the requirements and recommend the best solution
• SAP SRM is not a finance systemIt can do invoice processing, but there is not much there that can be customized
• Consider supplier enablement as part of your SAP SRM processing
Significant ROI as part of process automationLess manual data entry — more automation supports reduced process times and fewer data errors
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7 Key Points to Take Home (cont.)
• Consider using SAP SRM for your direct material purchasing
Significant ROI as part of process automationLess manual data entry — more automation supports reduced process times and fewer data errorsLet your purchasing professionals concentrate on strategic activities and not transactions
• When doing supplier enablement, get your suppliers involved early
You need their input on the process and dataGive them time to do development on their own systems
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7 Key Points to Take Home (cont.)
• An SAP SRM project has significant master data requirements
Plan to analyze and clean up your master dataDo this before the project starts if you can
• Do you really want to connect SAP SRM to a non-SAP back-end system if you have future plans to go to SAP ERP?
You will throw away development and customizationThe development and customization will cost extra to support
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Your Turn!
How to contact me:Dan Harmon
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