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Transcript of 6 thinking hats
ERNI Service@Work 2014 - Q2
Retrospective Facilitation
The Six Thinking Hats
TERRIFIED
ERNI Service@Work 2014 - Q2
Retrospective Facilitation - The Six Thinking Hats
This workshop is about Scrum
Restrospectives
First we need some scrum iteration
Use the Six Thinking Hats
technique
ERNI Service@Work 2014 - Q2
Retrospective Facilitation - The Six Thinking Hats
Session Schedule
• PRESENTATION [5 min]• SCRUM SIMULATION: THE SCRUMLINER [5 min]• SCRUMLINER SPRINT 1 [20 min]• SCRUM RETROSPECTIVE THEORY
& SIX THINKING HATS THEORY [10 min]• SPRINT 1 RESTROSPECTIVE [40 min]• RESTROSPECTIVE PRESENTATIONS [5 min]• SCRUMLINER SPRINT 2 [15 min]• RESULTS & FOTOS
ERNI Service@Work 2014 - Q2
Retrospective Facilitation - The Six Thinking Hats
Scrum Simulation:The ScrumLiner
ERNI Service@Work 2014 - Q2
Retrospective Facilitation - The Six Thinking Hats
ScrumLiner
TargetBuild an airliner out of paper using Scrum
ERNI Service@Work 2014 - Q2
Retrospective Facilitation - The Six Thinking Hats
ScrumLiner
Game Preparation
2 Scrum Teams of 6 people each. Decide:
- 1 Product Owner- 1 Scrum Master- 3 Engineer- 1 QA
Use the materials available
ERNI Service@Work 2014 - Q2
Retrospective Facilitation - The Six Thinking Hats
ScrumLiner
Product Backlog
ERNI Service@Work 2014 - Q2
Retrospective Facilitation - The Six Thinking Hats
ScrumLiner
Product Backlog
ERNI Service@Work 2014 - Q2
Retrospective Facilitation - The Six Thinking Hats
ScrumLiner
Product Backlog
ERNI Service@Work 2014 - Q2
Retrospective Facilitation - The Six Thinking Hats
ScrumLiner
Product Backlog
ERNI Service@Work 2014 - Q2
Retrospective Facilitation - The Six Thinking Hats
ScrumLiner
Product Backlog
ERNI Service@Work 2014 - Q2
Retrospective Facilitation - The Six Thinking Hats
ScrumLiner
Expected result
ERNI Service@Work 2014 - Q2
Retrospective Facilitation - The Six Thinking Hats
ScrumLinerSprint 1
ERNI Service@Work 2014 - Q2
Retrospective Facilitation - The Six Thinking Hats
ScrumLiner
Sprint 1 Timing
- Sprint Planning: 5 min- Sprint Execution: 12-15 min- Sprint Review: 2-5 min
Total Sprint Time: 20 min
Scrum Master must manage the timing and arrange meetingsAssign tasks during the planningAcceptance Criteria must be tested and approved before the reviewPresent results to the PO at the review
DO A REGULAR SCRUM SPRINT: PLANNING, EXECUTION & REVIEW
ERNI Service@Work 2014 - Q2
Retrospective Facilitation - The Six Thinking Hats
Scrum Retrospective Theory
ERNI Service@Work 2014 - Q2
Retrospective Facilitation - The Six Thinking Hats
Scrum Retrospective Theory
“An opportinuty for the Scrum Team to inspect itself and create a plan for improvements”
- SCRUM GUIDE -
“A meeting to discuss what was successful , what could be improved, and how to incorporate the successes and
improvements”
- WIKIPEDIA -
“Retrospectives are widely regarded as the most indispensable of people-focused agile techniques”
- MSDN -
The Press
ERNI Service@Work 2014 - Q2
Retrospective Facilitation - The Six Thinking Hats
Scrum Retrospective Theory
“Regardless of what we discover, we understand and truly believe that everyone did the best job they could, given what they knew at the
time, their skills and abilities, the resources available, and the situation
at hand.”
Prime Directive
ERNI Service@Work 2014 - Q2
Retrospective Facilitation - The Six Thinking Hats
Scrum Retrospective Theory
The entire Scrum Team attends each Sprint Retrospective:• Product Owner • Development Team • QA Team• Scrum Master
In some cases, Scrum Teams invite other participants to the meeting. This can be especially helpful when working closely with customers or other stakeholders (IT, managers, etc.).
Participants
ERNI Service@Work 2014 - Q2
Retrospective Facilitation - The Six Thinking Hats
Scrum Retrospective Theory
“ Promoting Continuous Improvement of Agile Teams”
(principle of kaizen)
Target
ERNI Service@Work 2014 - Q2
Retrospective Facilitation - The Six Thinking Hats
Scrum Retrospective Theory
• Team agreements• Patterns of collaboration with product owner• Patterns of collaboration between Dev and QA• Patterns of collaboration with external teams
(IT…)
Executable Action Items
ERNI Service@Work 2014 - Q2
Retrospective Facilitation - The Six Thinking Hats
Scrum Retrospective Theory
• Continuously improvement
• Think creatively• Happier team
Emotional results
ERNI Service@Work 2014 - Q2
Retrospective Facilitation - The Six Thinking Hats
Scrum Retrospective Theory
Esther Derby and Diana Larsen
Reference
www.retrospectivewiki.org
ERNI Service@Work 2014 - Q2
Retrospective Facilitation - The Six Thinking Hats
Scrum Retrospective Theory
Basic Retrospective Technique• What went well during the Sprint? (green stickies)
• What didn’t go so well during the Sprint? (red stickies)• What could we do differently to improve? (yellow stickies)
ERNI Service@Work 2014 - Q2
Retrospective Facilitation - The Six Thinking Hats
Scrum Retrospective Theory
Derby & Larsen Extended Technique
(SUMMARY)
ERNI Service@Work 2014 - Q2
Retrospective Facilitation - The Six Thinking Hats
Scrum Retrospective Theory
• The facilitator:
• thanks all the participants for coming.
• empowers members to speak honestly.
• uses the Prime Directive.
1. Set the stage
ERNI Service@Work 2014 - Q2
Retrospective Facilitation - The Six Thinking Hats
Scrum Retrospective Theory
• Each member of the team should answer what went well, wrong, improved and new improvements.
• The most suggested way to gather data is by using silent brainstorming.
• Identical or closely related topics demonstrates how prevalent or important that topic is.
2. Gather data
ERNI Service@Work 2014 - Q2
Retrospective Facilitation - The Six Thinking Hats
Scrum Retrospective Theory
• Discuss or explain the themes represented by the generated data.
• No judgement is applied when ideas are expressed.
• Priorize the themed groups by vote and discover the top items where improvement is desired.
• Identify the top topics for discussion.
3. Generate insights
ERNI Service@Work 2014 - Q2
Retrospective Facilitation - The Six Thinking Hats
Scrum Retrospective Theory
• Generate ideas and discusse on how to improve a specific topic
• Each topic will have one or more Executable Action Items attached that address the described issue.
• Decide what / who / when to commit to execution each action item.
4. Decide what to do
ERNI Service@Work 2014 - Q2
Retrospective Facilitation - The Six Thinking Hats
Scrum Retrospective Theory
• Closing the retrospective helps the team leave the meeting with a positive feeling that something good will come from all their work.
• This helps to encourage them to participate more in future retrospectives.
5. Close the retrospective
ERNI Service@Work 2014 - Q2
Retrospective Facilitation - The Six Thinking Hats
Six Thinking Hats Theory
ERNI Service@Work 2014 - Q2
Retrospective Facilitation - The Six Thinking Hats
Six Thinking Hats Theory
Theory description
Parallel thinking is defined as a thinking process where focus is split in specific directions.
Parallel thinking is described as a constructive alternative to "adversarial thinking"
Edward de Bono
ERNI Service@Work 2014 - Q2
Retrospective Facilitation - The Six Thinking Hats
Six Thinking Hats Theory
Some behaviours & moods
Successful people think from a very positive viewpoint, but they may underestimate potential danger or risks
Pessimists can identify risks sooner, but may be excessively defensive
Emotional people can call for team trust, but may fail to look at decisions calmly and rationally
ERNI Service@Work 2014 - Q2
Retrospective Facilitation - The Six Thinking Hats
Six Thinking Hats Theory
Change your thinking style
Different thinking styles are associated with a different coloured hat each hat identifies a type of thinking a hat is a direction of thinkingThe participants group to adopt the particular thinking style represented by each coloured hat.
This forces each participant to move outside his/her habitual thinking style, and helps to get a more rounded view of a situation
ERNI Service@Work 2014 - Q2
Retrospective Facilitation - The Six Thinking Hats
Six Thinking Hats Theory
Advantages
Decisions and plans will mix ambition, skill in execution, public sensitivity, creativity or good contingency planning.
Enables each person's unique point of view to be included and considered.
Encourages, for instance, even the most pessimistic or negative people to think of the positive outcomes of a given situation. Provides a framework to help people think clearly and thoroughly by directing their thinking attention in one direction at a time.
ERNI Service@Work 2014 - Q2
Retrospective Facilitation - The Six Thinking Hats
Six Thinking Hats Theory
The 6 Hats
ERNI Service@Work 2014 - Q2
Retrospective Facilitation - The Six Thinking Hats
Six Thinking Hats Theory
The Blue Hat
The meta-hat
The Blue Hat is used to discuss the objectives of the session. In a Scrum Restrospective this hat is normally used at the beginning to define the restrospective objectives.
Sometimes people forget why do we have retros, or there are new goals or objectives people want to achieve. The blue hat is, in fact, some kind of meta-hat.
ERNI Service@Work 2014 - Q2
Retrospective Facilitation - The Six Thinking Hats
Six Thinking Hats Theory
The White Hat
Neutral Information
Calls for information known or needed. "The facts, just the facts." While wearing this hat, each team member will expose anything from the last iteration which can be said to be a fact or information. List down all main events of the past sprint in brief, key objectives of earlier sprints, defects list, feedback got etc. with a neutral view. No feelings, only facts that happened.
ERNI Service@Work 2014 - Q2
Retrospective Facilitation - The Six Thinking Hats
Six Thinking Hats Theory
The Yellow Hat
Positive Thinking
Symbolizes brightness and optimism. Under this hat you explore the positives and probe for value and benefit. Participants can only talk about the good things that happened in the last iteration.
The yellow hat helps you to think positively. It is the optimistic viewpoint that helps you to see all the benefits of the decision and the value in it. Yellow Hat thinking helps you to keep going when everything looks gloomy and difficult.
ERNI Service@Work 2014 - Q2
Retrospective Facilitation - The Six Thinking Hats
Six Thinking Hats Theory
The Black Hat
Caution and Critical Thinking
Judgment – Now you are the devil's advocate. Spot the difficulties and dangers; where things might go wrong. Probably the most powerful and useful of the Hats but a problem if overused.
Participants can only talk about the bad things that happened - this is the time to share any negative criticism, point out bottlenecks and bring up potential problems. Black hat is more about being cautious, identifying risks, identifying potential problems and obstacles.
ERNI Service@Work 2014 - Q2
Retrospective Facilitation - The Six Thinking Hats
Six Thinking Hats Theory
The Green Hat
Creative Thinking
Focuses on creativity; possibilities, alternatives, and new ideas. It's an opportunity to express new concepts and new perceptions, or discuss ideas for solving problems or things that may add more value to the business, or help in any way. Be creative.
A whole range of creativity tools can help you here, such as appreciative inquiry. Green hat usually provides solutions to black hat problems.
ERNI Service@Work 2014 - Q2
Retrospective Facilitation - The Six Thinking Hats
Six Thinking Hats Theory
The Red Hat
Emotions and feelings
Feelings, hunches and intuition. When using this hat you can express emotions and feelings and share fears, likes, dislikes, loves, and hates. No one needs to give any justification/logical basis to prove their feelings.
However though there is a freedom to express one’s emotions, people should be cautious in showing displeasure to a person or their displeasure to work in the project etc. This is not a platform to handle such emotions. It should be goal/objective oriented.
ERNI Service@Work 2014 - Q2
Retrospective Facilitation - The Six Thinking Hats
Six Thinking Hats Theory
Results
ERNI Service@Work 2014 - Q2
Retrospective Facilitation - The Six Thinking Hats
Six Thinking Hats Theory
Online Theory Sample
ERNI Service@Work 2014 - Q2
Retrospective Facilitation - The Six Thinking Hats
Six Thinking Hats Theory
ERNI Service@Work 2014 - Q2
Retrospective Facilitation - The Six Thinking Hats
Retrospective Presentations
ERNI Service@Work 2014 - Q2
Retrospective Facilitation - The Six Thinking Hats
ScrumLinerSprint 2
ERNI Service@Work 2014 - Q2
Retrospective Facilitation - The Six Thinking Hats
ScrumLiner
Sprint 2 Timing
- Sprint Planning: 2 min- Sprint Execution: 10-12 min- Sprint Review: 2-5 min
Total Sprint Time: 15 min
ERNI Service@Work 2014 - Q2
Retrospective Facilitation - The Six Thinking Hats
Results & Fotos
ERNI Service@Work 2014 - Q2
Retrospective Facilitation - The Six Thinking Hats
Feedback
ERNI Service@Work 2014 - Q2
Retrospective Facilitation - The Six Thinking Hats
Feedback