如何凸顯醫學圖書館在母機構的重要性

如何突顯醫學圖書館在母機構的重要性：我們能做什麼？

Hongjie Wang, MA, MLS, AHIP

[email protected] UCONN



康州，康大，图书馆及其他

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Who We are – Institution

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FAST FACTS

1,000 Number of nurses who work at the John Dempsey Hospital and other facilities within UConn Medical Group

Who We are – Library Users

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Who We are -- Library

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Neighborhood

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•我們不能做什麼？ (终极目标与方向正确）•母機構自己要做什麼？（申请基金项目成功第一要素）•母機構要我們做什麼？（牛，马）•我們能做什麼？•我們要怎麼做？

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我們不能做什麼？•不能向母機構多要钱•母機構永远缺钱•母機構永远不缺它想花的钱（更名，广告牌，顾问）

•不能向母機構多要人•不能向母機構多要资源装备•不能向母機構多要时间

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母機構自己要做什麼？•母機構要一流的教学成果•母機構要高品质的医疗服务•母機構要上乘的科研成就

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母機構自己要做什麼？•母機構要一流的教学成果

• 雄厚的教师力量（选拔，雇佣，培训，服务）• 优秀的学生（学习能力，科研能力，动手能力）•录取率• ’升学率毕业率• Residency match• High ranking

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母機構自己要做什麼？•母機構要一流的教学成果•母機構要高品质的医疗服务

•行医安全•个性化医疗服务• Electronic health records• Cost effective treatment• Readily available resources

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母機構自己要做什麼？•母機構要一流的教学成果•母機構要高品质的医疗服务•母機構要上乘的科研成就

• Grant awards• Scholarly publications• Commercialized scientific discoveries

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母機構想要我們做什麼？

•母機構想要我們帮他做她想做的一切•一流的教学成果•高品质的医疗服务•上乘的科研成就

•母機構不想要我們做什麼？• 少花钱，多办事；不花钱，也办事•办事时，不占用他的时间•高效率，低消耗

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我們如何做才能突顯醫學圖書館在母機構的重要性？

•母機構要一流的教学成果• 雄厚的教师力量（选拔，雇佣，培训，服务， CME classes ， Blackboard support ）

• 优秀的学生（学习能力，科研能力，动手能力，EBM involvement， Personal Librarian）

• ’ 录取率；升学率毕业率（ time management, info. management)

•Residency match (Green Book, FREIDA Online®)

•High ranking (Nursing Outreach, Orientation)

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We are delighted to announce that the UConn HealthCenter is being recognized by The Joint Commission as a Top Performer on Key Quality Measures. The Health Center’s honor reflects outstanding work in the treatment of patients with heart attack, heart failure and pneumonia, as well as excellence in surgical care.The ratings are based on data reported to The Joint Commission in 2012.

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•母機構要高品质的医疗服务• 行医安全 (Clinical resources at the point of care;

Comprehensive and accurate search)•个性化医疗服务 (HealthNet)• Electronic health records (LexiComp link)• Cost effective treatment (Power Search)• Readily available resources (Med Apps, CardiosourcePlus,

DynaMed, EEPlus)

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•母機構要上乘的科研成就• Grant awards (LibGuide, eAlerts)• Scholarly publications (copyright seminars, author fee

support, Faculty Pub DB)• Commercialized scientific discoveries (Training site)

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我們如何做才能突顯醫學圖書館在母機構的重要性？•了解我們自己的用户需要什麼•满足我們自己用户的需要

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如何了解自己的用户需要什麼？

•？？？

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Assess Users Needs？

• Survey• Interview• Focus group• Observations• Other

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ARL and LibQual+• The Association of Research Libraries (ARL), professional

organization of the leading research libraries in the US and Canada.

• 126 libraries at comprehensive, research-intensive institutions

• ARL member libraries make up a large portion of the academic and research library marketplace, spending more than $1.4 billion every year on library materials.

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What is LibQual+ ?• A model for measurement and evaluation that address

issues of service quality, electronic resource usage and value, and outcomes assessment

• A service libraries use to solicit, track, understand, and act upon users' opinions of service quality

• A web-based survey that’s implemented in more than 1000 libraries across the world

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Stats from ARL 2009• 1 176 libraries• 23 countries• 17 languages• 1 050 432 人 users

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LibQual Survey Structure

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What Does LibQual+ Tell us?• Results have been used to develop a better

understanding of perceptions of library service quality, interpret user feedback systematically over time, and identify best practices across institutions

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What are the trends of current user needs and expectations in research libraries?

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Users Needs: in Research“Changing User Needs and Expectations of Library Users”10th Northumbria International Library Performance

Measurement ConferenceRoyal York Hotel, UKMonday, July 22nd 2013Martha KyrillidouAssociation of Research Libraries

What do users want most now?

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Trend Findings in Research Libraries• Affect of Service

• Giving users individual attention• Library as Place

• Library space that inspires study and learning• Community space for group learning and group study

• Information Control• Making electronic resources accessible• A library website enabling me to locate information on my own

• Print and/or electronic resources I need for my work

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User Needs Findings: Web site • Faculty members are all business• Graduate students are heavy users of the library catalog

search box, interlibrary loan, and databases• Undergraduates use the library homepage in a completely

different way -- a web site that reflects that total integration of work and play

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Faculty Needs• Make faculty work easily accessible to others on the web

through web searches • Preserve digital items far into the future, safe from loss or

damage • Give out links to their work so that they do not have to

spend time finding files and sending them out as email attachments

• Maintain ownership of their own work and control who sees it

• Not have to maintain a server • Not have to do anything complicated

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User Needs Findings• “Identifying Student and Faculty Needs through

LibQUAL+”• By Sherii Jones of Notre Dame. College Research

Libraries 493-509. Dec. 2008 • Analysis of written comments by users in 2006• 2737 participants (1850 under; 550 grad; 229 faculty) • 1000+ with written comments

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Rochester Univ. Research Project• “Techniques to Understand the Changing Needs of

Library Users” Susan Gibbons 2012• Using methods adapted from anthropologies and

ethnography, answers the question of "what does a student do between the time a research paper is assigned and the paper is complete?

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How was the Technique Used?• A group of volunteer students were identified• Remained in touch with the students throughout the semester

• When their papers were submitted to the professors for grading, the students were individually interviewed and asked to detail the activities involved in researching and writing their paper.

• In addition to a verbal narrative, each student was asked to draw the steps on a large poster board

• Why the drawing?

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Unexpected Findings?• Parents involvement

• Advice on paper writing• Editing

• "helicopter parents” in American culture

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How Do you Respond with the Findings?• Pull out of library participated in freshmen orientation, which was a brief, lecture-style orientation to the Libraries within the students’ first days on campus.

• Start hosting a breakfast for the parents. • Inform parents of library resources and services for students’ research and writing.

• asked the parents to convey this message to their sons and daughters at the point of need, recognizing that the parents would likely know when the students needed library assistance before we would.

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Photo Surveys

• What it was like to be an undergraduate student at the University of Rochester

• Disposable cameras • List of items to take picture of

– a place in the library where you feel lost– your favorite place to study– things you always carry with you, and– picture of your dorm room showing your computer

• Interview

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Findings• Students come to campus with a laptop• Laptop was not included in the photograph that showed

the items the students always carried with them. • Make the Libraries more laptop-friendly

• power outlets • Wireless Internet connection • wireless printing

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•我們不能做什麼？•母機構自己要做什麼？•母機構要我們做什麼？•我們能做什麼？•我們要怎麼做？

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Thank You..





如何凸顯醫學圖書館在母機構的重要性

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Transcript of 如何凸顯醫學圖書館在母機構的重要性