TONG CONG TY BUU DI$N VI$T NAM

S6:419/BDVN-TCBC

V/v thay doi dich vu Thu he Viettel

CONG HOA XA HO! CHU NGHIA VItT NAM DOc lOp - Tv do - Hpnh phtic

Ha NOi, ngay 34 thong nam 2015

Kinh Clic Buu dien tinh, thinh phO

Tren ca s6 yeu cAu thay doi dich vu thu he Viettel duqc thOng nhAt gifta Ngin hang Buu dien Lien Viet vi T6ng cung ty Buu dien Viet Nam; T6ng dog ty huang dan cac don vj thuc hien nhu sau:

1. Thtri diem trien khai: tu• ngay 01/9/2015. 2. Phpm vi trien khai: Toin be cac Buu cuc TICBD/PGDBD teen dja bin 63 buu

diem tinh, thanh ph6 hien Bang cung cap dich vu thu he Viettel. 3. NOi dung trien khai dich vy cung cap T* ngay 01/9/2015, dich vu thu he Viettel duqc thuc hien theo Quyet Binh so

STR.Q./2015/QD-LienVietPostBank ngay 01/9/2015 cua Ngran hang TMCP Btru dien Lien Viet ye viec ban hanh hu6ng dan nghiep vu vi s* dung phan mem thu he Viettel tren Phan main PGDBD (AIS: 17862) vai cac nOi dung thay d6i nhu sau:

a) Thay d6i s6 lucmg tai khoan thu he cua Viettel d6i vai cac khach hang là Cong tac vidn/Dai ly tren chucmg trinh phan mem PGDBD ter 11 Tai khoan chuyen thu cac (Lich vu cua Viettel thinh 03 TM khoin chuyen thu, gam:

- TM khoan chuyen thu den hang (ma dich vy V7'01): Topup, anypay, ban hang dien thoai di Ong dAu cad, the cio, the cio game, Bulk SMS, AMS, SMS, sim di deng, USB, Ban thiet bj Vtracking, Smart motor, ChC igr s6 CA, bit) hinh san pham, Dien thoai ban, DAy thug bao, Modem cac loci, Route, May, sim homephone (khOng bao gdm cdc san pheim lien quan din dich vy thu h6 va chuyin tien (BankPlus...), tien thu dich vy COD, tiin thui.. ).

- Tai khoan chuyen thu tien mac van thong (ma dich vy VT02): Dinh cho cac khach hang c6 hop dOng dich vu cuac don le, g6m: Cu6c di gong tra sau, dich vu 3G, cuac dich vu Vtracking, Cuac Chtt ky so CA, PSTN, Trung ke, ADSL, FTTH, SMAS, FTTx, Cu6c Homephone (khang bao gom cac san pham lien quan din dich vy thu ha va chuyin tien (BankPlus...), tien thu dich vy COD, tien ).

- Tii khoan chuyen thu da dich vu (ma dich vy VT03): Dinh cho cac khach hang sir dung nhieu dich vu cua Viettel tren cung 1 hop citing va chi gOm tien cuac vien thong vi tan hang cda cac san pham, dich vu dtrqc thu he tren 02 TM khoan neu tren.

b) Cac PGDBD Wen khai cung cap dich vu thu he d6i vai cac sin phAm, dich vu oda Viettel tren he thOng tai khan mai nhung khOng bao g6m cac san phAm do Viettel thu he cho cac d6i tac khac cua Viettel, nhu: flan dien, tien nu6c, chuyen tien (BankPlus ...), tian thu dich vu COD, tien thug

c) Phan mem PGDBD duqc NgAn hang Buu dien Lien Viet dieu chinh theo nei dung thay d6i tai khoan chuyen thu cua Viettel. Chi tiet huang dan s* dung phan mem PGDBD ducc thuc hien theo Quyet djnh s6 S-7 9 0 /2015/QD-LienVietPostBank ngay 01N/2015 Nein hang TMCP Buu dien Lien Viet (AIS: 17862)

1

4. TO chth thip hien: T6ng cong ty yeu cau Gam d6c cac Buu dien tinh, thanh ph6 to chirc trien khai

cung cap djch vu tai cac Buu cvc TKBD/PGDBD ter ngay 01/9/2015, nhu sau:

a) Hoan thanh cong tac dao to cho cac Giao djch vien va Kiem soat vien tai cac Buu cpc TKBD/PGDBD theo van ban s6 2747/BDVN-TCBC ngay 24/8/2015 cila Tang cong ty ye viec ph6i hqp Wen khai dao t4o djch vv thu h8 Viettel va mOt s6 djch vu thu h0 (AIS: 17259);

b) De dam bao chu dOng trong cung cap djch vi va dam bao an tan kho quy, cac Buu dien fink thanh ph6 quy djnh pham vi, thtri gian cung cap djch Iry tai cac Buu cvc TKBD/PGDBD nham phong ngth cac rui ro co the xay ra va dap Ong yeu cau cung cap djch vu chAt luqng cho Ichach hang.

5. Diu m6i lien he, ho try trong qui trinh trien khai dich vy:

a) Nglin hing Butt dien Lien Viet : Ha try' nghiep vy:

• Chi nhanh quan ly, Chi nhanh TKBD/PGD Sai Gen. Kh6i Quan1S, PGDBD: + DT: (04) 62.668.668 (may 16: 256, 248)

+ Diu m6i: Ba Nguyen Thj Van N'Oi DD: 0902.347.678

Le Thj Mai Phucmg DD: 0903. 475. 896

H3 try ky thu#t: Kh6i CEng ngh6 thong tin: + DT: (08) 62 668 668 (may 16167, 186)

+ Diu m6i: Ong D8 Tien Ming DD :0122.791.9196

Ong NguyIn Thanh Timg DD: 0909.664.084

b) T6ng Cling ty Btru dien Viet Nam : Ban Djch vu TM chfnh Buu chfnh: DT: (04).37958250

+ Ba Le Dirc Honh: DD: 01684156080

+ Ba Ducmg Thj Thanh Huang: DD: 0904218218

Trong qua trinh th%rc hiOn nett phat sinh khb khan, vuang mac, don vi phin anh ve Vag Cong ty (Ban Dich Ai TM chfnh Buu chfnh. DT: 04.37958250, Fax: 04.37689374) de duqc ho trq thvc hi'6n ./.

Noi nh2n:

- Nhtr tren; - T6ng Guam dtSc b/c); - Ban TCBC,TCKT, KTCN (di t/h); - NgAn hang Btru Dien Lien Viet; - Ltru: VT, TCBC.

AIS: 4 I g6 2,

KT. TONG GIAM DOC PHO TONG GIAM DOC

Chu Thj Lan Hwang

2

NGAN HANG BUli DINVitT COG ROA xA HQI CHU NGHIA 'MT NAM Dec lap - Ty. do - Ranh phtic

S65/2015/QD-LienVietPostBank TP Ho Chi Minh, ngetye f thdng 9 nom 2015

QUYET DINH V/v: Ban hinh !Wing din nghlOp vg NI sfr dyng phin mem djch vy Thu hO Viettel teen

PMPGDBD

TONG GIAM DOC

Can cir Giay ph6p thanh lap vi hoyt dOng s6 91/GP-NHNN ngay 28/03/2008 ctla Thong dOc NHNN Viet Nam cep cho Nein hang TMCP Lien Viet (chrqc (16i ten thanh Ngan hang TMCP Buu dien Lien Viet theo Quyet djnh s6 1633/QD-NHNN ngay 22/7/2011);

Can cir Dieu le Ngan hang TMCP Buu dien Lien Viet da chrqc NHNN 'Viet Nam xac nhan clang kSt theo COng van s6 1318/TTGSNH6 ngay 03/5/2013:

Can cir Quy chi T6 chire va hog dOng cila BO may dieu hanh s6 725/2013/QC-HDQT ngay 31/12/2013 caa HDQT;

Can cir Hqp d6ng so 05-2013/HDSPDVNH/VNPOST-LPB ngay 12/03/2013 1,4 cung cap sari ph/am, djch vy Ngan hang tai he th6ng cite Phong Giao djch Buy dien gift Ngan hang TMCP Btru dien Lien Viet va T6ng Cong ty Buu dien Viet Nam;

CAn cir Quy djnh ye cung cap va quart 1y djch vy Ngan hang htm the tai Phang Giao djch Buu dien so 5038/2014/QD-LienVietPostBank ngay 08/9/2014 cita HOi d6ng kinh doanh.

Can dr van ban s6 767/2015/CV-CTHDQT ngay 21/8/2015, van ban so 771/2015/CV-HDQT ngay 26/8/2015 cia Ngan hing Buu dien Lien Viet ve viec trien khai thu hO cho Tap down Vinthong quan dOi (Viettel).

Can dr van bin s6 2788/BDVN-TCBC ngay 27/8/2015 eita T6ng cung ty Buu dien Viet Nam ve viec dich vy Thu hi) Viettel hop tae v6i Ngan hang Buy dien Lien Viet.

Theo de nghi eita Giam d6c Kh6i Quin 15, Phong Giao djch Buu dien;

QUYET DINH:

Mtn 1. Ban hanh theo Quyet djnh nay Hung din nghib va ve sir dyng phin mem djch vy Thu Viettel tren PMPGDBD.

Dieu 2. Quy6t djnh nay c6 hien lire thi hanh ke tir ngay14.

Dieu 3. Cae Ph6 T6ng Giam d6c, Giitm d6c Kh6i, Giam d6c cac Chi nhanh quan ly PGDBD, cac Don vi, ca nhan lien quan chiu trach nhiem thi hanh Quyet djnh nay va phOi hqp Tting COng ty Buu dien Viet Nam hang dAn trien khai tai GAG Phong Giao djch Buu dien.

Not nhOnvP;:::-- - Chu tjch HDQT; - Cite TV HDQT; (Di Mao) - Throng BKS; - Ban TGD; - VNPost (de p/hqp) - C.4c Kh6i/PhongrfT HS; - Cac CNQL PGDBD (de t/hien) - Luu Kh6i QLPGDBD, Kh6i VP.

HUANG DAN NGHIEP VV VA DVNG PHAN MEM DJCH VV THU HQ VIE rrEL

TREN PMPGDBD

A. QUY DINH CHUNG VE DICE \r

I. Loyi hinh djch vy cung c.4p

1. Dich vy Thu h0 Viettel: la djch vu trong do s6 tin thu hO khang &sac xac dinh truck Uri

Dan vj nha thu. PGDBD thu hO theo dung se tien vi thong tin nip tien duce khach hang

you cau !chi thvc hien giao djch va PGDBD khong chju trach nhiem dei vdri Dan vi nha thu

ye so tier) va thong tin giao djch eta khach hang.

Cac PGDBD trien khai cung cap dich vu thu hO dei vai cac san phim, djch vu cua Viettel

ten he thong tai Ichoin mai nhtmg kitting bao gem cac san phim do Viettel thu hO cho cac

d6i tac kink cita Viettel, nhu: tien dien, tien ntrac, chuyin tien (BankPlus ...), den thu djch

vu COD, tien thue 2. Dan vj nha thu: Vag ding ty Vil n thong quan dOi (Viettel), la don vj sir dung djch vu Thu

h0 cua Ngan hang Thvang mai Ce ph.n Buu dien Lien Viet duce cung cap tai cite PGDBD.

3. Dei twang Khach hang stir dung djch Khach hang la C8ng tae vien/Dai ljr/CUa hang hoec

Doanh nghiep c6 nghTa vy thanh town tien cho Viettel thirc hien giao dich tai PGDBD

nip tien vao Tai khoan chuyen thu cua Viettel ma tai Nem hang Btru dien Lien Viet.

4. Khi thue hien giao djch, Khach hang co the lira chon 1 trong 2 hlnh thlic nip tien sau:

a. Bang Tien met;

b. Bang trich chuyen t r tai khan TKCN cua nguai nip tien.

5. Tai khoan chuyen thu:

a. Tii khoan chuyen thu tien hang (ma djch Ai VT01): Topup, anypay, ban hang dien thoai di

Ong dau cuOi, the cao, the cito game, Bulk SMS, AMS, SMS, sim di Ong, USB, Ban thiet

bj Vtracking, Smart motor, Cha. ky s6 CA, bao hanh san phim, Dien thoai Nut, Day thue

bao, Modem cac loai, Route, May, sim homephone

b. Tai khoan chuyen thu tien cu lc vin thong (ma djch vu VT02): Dinh cho cac khach hang

co hap deng djch vu mac dem le, gem: Cute di Ong tra sau, djch vu 3G, cute djch vy

Vtracking, Cuac ChO ky s6 CA, PSTN, Trung ke, ADSL, MB, SMAS, FTTx, Cuac

Homephone

c. Tii khoan chuyen thu da dich vy (ma djch vu VT03): Dinh cho cac khach hang stl dung

nhieu djch vu cua Viettel tren cung 01 hap &mg.

d. Tai 'chain chuyen thu cho Trung tam Giai phap CNTT&Vign th8ng Viettel.

II. MAu An phim giao djch

1. An phArn sfr dyng tai PGDBD

- TK1 — Phieu you eau giao djch: theo matt in san hien hanh (01 lien).

•

•

J

NOAH HANG WU QIQN uEN v4T rift- KIM BttLJ steN

PGDOID.

TX1 PHICU YEU CAU GIAO INICH Nor -thang flan,

Np vi ten:.

CITE LeeL. 364 1491Y cap: NW cap:_

Sing he cat WO din

Loss tan 56 Itieng Thanh tien

5004200 s6 tit Ithairsis6 s6 the 1 200.0012 NO dung Vans slidr

56 Win CIsleg s61:

Bing 510'

Hirsh thik GO: 0 TiEnatOt

Trd-cuec tramp ❑ Tien met 0 To' may sa:

0 TaTICNs6:-

100.000 50.000 20.000 10.000 5.000

2:000 1.000

T6ng

10■6ch hem/ giti id hi) 14")

DANH CHO ?HONG GIAO [Hai 111UV men 56 till 'choirs Glee drch elan Kiien seat:elan 56 Chang 0cA ghTe6 ho ttnl (KY; 9h1 re ho tin)

LutiP - V(61 dung giao dfch: pa Ohs/ Mt 64rafditriftn WW1& 104in MI kited's/ "At thu/ nhalr6/... • Khdde hang Op c ale guy,* of dich by ve klinv tre UPI nOi dung Maw kis; k)) tin

2. Hird.ng din cach Min thong tin tren an phim

Khi khich hang den nOp tan bang tien mat hoc chuyin 'chain ta. TKCN, GDV huerng can

kWh hang diem diy dd thong tin vac) TKI — PhiCu you giao djch theo cac nOi dung nhtr

sau:

- 119 vit ten: ghi ho ten ngtrtri nOp den

- GTT1': ghi Loai/S6/Ngiy cip (au nOp tiara biing tech tar tai Ichoin TKCN)

- SA tai khoin: phi s6 tai lchoan TKCN (throng hop n(jp ban tech tar tai khoin TKCN)

- NO dung giao djch tren TK1: IChtich hang ghi cu phap can hi& thj tren sao Ice tai lchoan chuyCn

thu caa Viettel theo 1 trong 2 each sau:,

+ (1): Ma CTV/Dai 14/Cfra hang_Ten CTV/Dai Vcira hing_NOp tiara hing/hoac titn

cuadhofto tiln da djch v9 cho Cho Viettel Tinh A (hoac cho Viettel telecom).

+ (2): Mit CTV/Dai LKixa hang_Ten CTV/Dai IS4Ct1ra hing_NOp tiara cho TK chuyCn thu

S6: B.

- S6 tan (bang s6): dien s6 tam nOp biing s6

- S6 titn bang chit: dien s6 flan nOp bing cher

- Ilinh that giao dich:

+ Neu khach hang nOp den mat thl tich chon "Bang tiJn mot".

+ NAu Ichich hang trich tat Tat khan TKCN de nOp tiara thl tich chon "Tit TKCN so" va dish s6

TKCN ctla Mich hing.

- Bing kg cic lo3i tan: k8 nCu nob bing tiara mat.

p1

- Ky ten tai danh cho ichich hang tren chimg

B. THAO TAC NGHTEP v VA St' DUNG PHAN MEM PGDBD

1. Lim dick vg Thn Viettel tai PGDBD

2. Dan giai quy trinh djch vg Thu h¢ Viettel tai PGDBD.

2.1 Man hinh Ong tie vien nOp tan.

a. NOp bing tin nip

Btriv 01: Htrong din Khach hang vi6t TK I — Phieu yeu cku giao dich,

Btrov 02: ODV nhCut va kikm tra tinh hop 18 eft TK1 - Phieu y8u cIu giao djch

Blare 03: Nhan vi lam dem tan.

Burk 04: GDV nh4p ten chtrang trinh PMPGDBD.

Dtrtmg cam vio man hthh: Danh mic/Giao dich Ithich hang/Giao (Lich thu Quin IY nho.

thu Viettel, mobifone/Cu)ng tac vien nOp tien.

• 54

NI

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•

Ith*oh bins

Ohio ditch vita

Ciao dich vien

Ohm dick vien

Ditto dich van

Mien sort vital

Ship treat chuang trinh PMPODBID

Knit TK I ?hitt' xec nhen siso djch cho kttech hang

kikm Ira vi I/9 ten

Kiim tra vi kj, ttal, dons clAu van TIC - Phibu mit shin

mike click

KH yen ciu thank torn. Viet TK1 Phu yiu ciu giao djch

Men vi kikm tra tints hop le aAa TK I vi OTTT (nen c6)

Shin vi kilm dim tan

Trutm. hpp dual Min bins chuyin khoin. ODV trinh

tan tit tel khoin TKCN aka KM

ODV ithpn tank tiole Bing tiro met hoic trinh tis Ji

khoin TKCN

NOP TUN VAO 10/07/0015 TAI KHOAN CHUYEN THU HMO NOP TIEN VAC 07/10/0015 TAI KHOAN CHUVEN THU CUOC

NOP TIEN VAO 10/07/0015 TAX KHOAN CHUYEN THU DA OICH VU

P h.

Thong tin Ben chuvin:

41444, at at ,,,,,011”,c

14.1.1. LIP* a.* vw

- Can c(r thong tin khach hang tren phieu TK1, GDV tien hanh nhep 116u tai man hinh

COng tic vien tiin tai PMPGDBD nhu sau:

+ Tich vao 8 !‘Ttto WA" de chuang With cho ph6p thin hi6n nh4p lieu giao djch.

+ GDV nap lieu vac) cic throng bit buOc (Co k$1 tv *)

Lieu 1): Truong hop giao djch bing den mist, truong Loa' GI I khOng bit buOc nh4p.

• Tnrong "Binh filth GD": Chon hinh thirc GD Bing tin met

• Tnreng "MA giao dick": GDV tim kiem ma giao djch nep tin Hang/Ctrc5r./Da djch vy.

Chon ma giao dich: nep tiin hang (VT01); nOp tien cuct (VT02); nep tiin da djch vy

(VT03).

Di thIrc hien tim kiim, GDV thge hien chon biiu tugng kinh lip, chuong With hiin thj

man hinh "Tim kiim th6ng tin". Chuang trinh buong MA giao dick GDV nhen nut

"Chop". Chuang truth se hiin thj ma giao djch tai truong nay 6 ben ngoai.

:DV° 1,0t),11 4'41000 PO:41M ...10 141'11,:w

.1046 1.446 41n Theme eb. 4.44.

.0.60 640 K. 004641014 ow. so pans gin gv4i

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• Trubng "HQ ten urged nOp tan": NhAp th8ng tin ten Idtach hang theo TK1.

• Tnrbrng "Lo9i GTTT/S6 GTTT/Ngity cip/Noi nip"; Nhap th8ng tin theo TK 1 (khOng

bit buOc)

• Trutmg "Dia chi": Khong bat buOc nhAp.

• Trtrbng "MA CTV/D91 Iffika hang": NhAp thong tin mg CTV/Dai 11/Ctla hang khich

hang ghi ten TK1.

• Trutmg Ten CTV/Dai ly/Ctla. hang: Chuang trinh s8 sao chip th8ng tin ging vai trtrbng

"H9 ten ngutei tien"; trubng hip can cu vAo thong tin tren TK1, GDV kiem tra thiy thong tin "H9 ten ngtrbi nOp tien" khan vat "Ten CTV/Dai If/Cult Wing", GDV nhAp

Lai thong tin dung ctla "Ten CT'V/D9i If/C6a hang".

• Tnrbng "stS titn giao GDV nhAp qua BKMG s6 tan giao djch Mach hang nOp ghi

tren TK 1.

• Tnrang "Dan giii": Chuang trinh ti,r dOng copy thong tin tai cac trubng tuang ang di hien thj theo cu phap: MA CTV/Dai 19/Cbn hing_Ten CTV/Dai Iji/Ctla hang_NOp tien

hang/hotic tien cuerc/ hoAc tien da djch vy. GDV ltru Sr: "kiem tra th8ng tin tren TK1-

Phi& yen oltu giao djch vi nhflp them can nOi dung an thiet 'chic (neu cb)

Thong tin Ben &An:

• Tnrong "Ten (Ian vj thn itubite: GDV can dr thong tin ten TK1 — Phieu You citu giao

djch chin Ten Dan vi thy huong pha hap. VI dy: Chi nhanh Viettel An Giang/1-la

NOi/Viettel Binh Duang man hinh hien thj tai khoan chuyen thu twang ang va

thong tin h9 ten ngutri nhAn.

• D6i vai cite trubng nOi dung con lai: GDV nhan tab de hien thj idiOng din phai nhAp

•

5

San khi nhitp lieu man bt, thong tin tai man hlnh CTV nOp tan, GDV chon <Ltru> dir Itru

thong tin giao dich vio ca str drr lieu vit. chuyin TK1 — Phitu yeu eau giao djch cho KSV

kiem tra, phe duYa.

Lyn f: 96i vai twang hop Khich hang cung cAp s6 tai khan chuyen thu khi giao djch (then

nei dung di phip true ng hap 2 — PhAn Wang dart vitt phieu you c n giao djch), GDV nhap

lieu nhtr sau:

• Truong S6 TK chuyen thu: GDV nhep s6 TK ehuyen thu (can dr thong tin do Khitch hang

vi8t tren TK1-Phitu yeu c,Au giao djch).

• TrtrOng Ten Dan vj thu huang: Tv dOng hien thj sau khi GDV nhcy s6 TK ehuyen thu va

nhAn Tab (GDV xac nhen thong tin mla don vi that hueng vai khich hang nep tiAn khap

d6ng).

Butt 05: KSV kitm sok chttng

- Cieh thtle ki m sok nhtr sau:

+ D61 chitu tang tin Ho ten khitch hang va do thong tin lien gum (arTT, dja chi...) Au

e6 tren TK1- Phieu yeu cAu giao djch vai cac tnrong nhap lieu thong frng tren min hinh giao

dich.

+ D6i chi& de thong tin khich hang ghi tag mac Nei dung giao djch tren TK1— PhiAu yeu

cAu giao djch vai cdctruttng tuang Ang tren man hinh giao djch. Co tilt;

• Loai dich v1t ttrong tins viii ma giao djch tren man hinh (vi dv: tren TK1 ghi nep tian hang

thi thong Cmg vai ma VT01)

• Ma CTV/Dai V/Ctla hang va ten CTV/Dai 1Sr/Cda hang v6i cac truang Mang t`rng ten

man hlnh.

• Ten Dan vj thv hieing yeti truang Don vj thu Wong.

• S6 TK chuyen thu del chitu voi Tnrong S6 tai khoim ehuyen thu Ben nhAn (ntu co)

• C.4e throng tin khite tren TK1— PhiAu yeu cAu giao djch vtSri trusting Dian giii (nau c6).

+ D61 chi& thong tin ve S6 tien khach hang ghi ten TK1 Phitu yeu eau giao djch WA'

toting S6 tan giao dich tren man hlnh nhap lieu.

• Ntu elte thong tin kitbag khdp d6ng KSV ttlr chi de nghi GDV xOa va nhttp 1 i giao

• NAu khap d1mg, dive hien thao tic phe duyet tren Phan mam PGDBD. KSV thong bao

cho GDV da phe duyet giao djch.

Biz6.e 6: GDV in 03 lien TK1 — Phi& xic nhen giao djch ten' min Mirth GDV, chuytn cho

KWh hang kitm tra va 10 ten.

But* 07: GDV nhen lai be chirng th ttr Khich hang, GDV kiem tra va .14 ten. ChuyAn cho

(1. ,r1r, tic VW. n.q: (a)V It 'it

KSV kiem soft, lcSt ten vu dOng du ten cac chimg tar.

GDV giao 01 lien Phieu xac then giao djch cho Khach hang. Luu tra chang tar can Iii theo

quy djnh. Han thinh giao djch.

b. Trich chayin tar tai khoan TKCN CAR khach hang

Bulk 01: Huang din Khach hang vitt TK1— Phi&i yen c u giao djch, de nghj khach hang

xukt trinh GM.

Buck 02: GDV nh4n TK1 — Phieu yeu ceu giao djch va GTTT mia Khach hang, kiem tra

tinh hop le ctia TK1 vu dei chieu thong tin tren GTTT lchap thing.

Btrac 03: GDV nhap lieu tren chuong trinh PMPGDBD.

Duang din vim man hinh: Danh myc/Giao djch Khfich hang/Giao djch thu hi)/ Quin ly nha

thu Viettel, mobifone/COng tic vien nip tien

Can dr thong tin ten phi& TK1 — Phi& yeu c&u giao djch, GDV ten hanh nh(tp lieu vito

man hinh °Ong tic vien nep tien nhu sau:

• Truang "Hinh thfrc GD": Cho hinh tittle GD bang trich chuyen tai !chain TKCN cola

khach hang.

• Tnrang "MA giao djch": GDV tim mem mg giao djch nOp tan Hang/Cuoc/Da djch vu.

Chip ml giao nOp tan hang (VT11); Op tien cuac (VT12); nOp tien da djch 'vy

(VT13)

De thyc hien tim kiern, GDV thyc hien chon biCu Wang kinh hip, chucmg trinh hien thj

min hinh "Tim kiem thong tin". Chuang trinh buemg MA giao djch, GDV nh&n nut

7

•

•

"Chon". Chuang trinh se hien thj mA giao dich tai truting nay a ben ngoii.

VT11 CHUVEN TIEN TU TKCN VAC TK CHUVEN THU NANO

10/07/0015 Ch9n

: VT12 CHTKCNUVEN TIEN 07/10/0015 Ch9n

TU VAO TIC CHUVEN THU CUM

VT15 CHUVEN TIEN TU TKCN VAO

10/07/0015 . .. Ch9n

TK CHUVEN THU OA RICH VU

• Thong tin Ben chuyin:

• Trtrong "MA khach hang": Nh4p thong tin mA kluich hang tai PGD1311

• Trutmg "S6 tai khoAn GDV nhap s6 tai khoan TKCN do Khich hang cung cep

hoc tim kiem s6 tai khoAn TKCN theo GTTT/Ma Khach hang.

• Tnrbmg "HQ ten ngtrei nOp tan": Chuang trinh hien thj t r dOng ten Mach hang - Chi, 3

tai khoAn TKCN.

• Truong "Logi GTTT": GDV ch9n tuong ting vdi logi GTTT do Khach hang xuAt trinh.

• Tnrong "S6 GTTT/Ngity cip/Noi cip": Hiin thj tkr dOng thong tin Wong frng.

• TnrOng "Chung thyt eh* k9": GDV chitu thong tin khfich hang tren GTTT, Ch&ng

to TK1 vA chUng thvc chit 14, Khach hang ten TK1 yeti chit k9 oda chtl tai khoAn TKCN

(bit bu0c).

• Trubng "Mii CTV/Dni lt/Cfra hang": Nh(ip thong tin mA CTV/Eg 19/Ctla hang khach

hang ghi tren TK1.

• Truting Ten CTV/Dai 19/Cila hang: Chuang trinh se sao cite') thong tin ging trutmg

"HQ ten raved nOp tan"; truong h9p can cir vao thong tin tren TK1, GDV kiern tra thiy

thong tin "HQ ten livid Op din" khAc vai "Ten CTV/Dai If/Cfra hang", GDV nh4p

lgi thong tin thing da "Ten CTV/Dtti Ming".

• Truong "S6 tan giao dich": GDV nluttp s6 tan giao djch khach hingnOp ghi tren TK1.

• Truong "Diln giAi": Chuang trinh tu dung copy thong tin tai die trutmg tucmg 6.ng de

hien thi thee cu phAp: MA CTV/Dtti 1St/Cfra hangTen CTV/Dai 19/0.11 hang_NOp tien

hang/ho(ie tien ctrOt/ holic tan da djch vp. GDV luu 9: "lam tra thong tin tren TK1-

Phi& yet, ciu giao djch vA nh$p them cac nOi dung can thiat Mt& (nau c(5)

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Thong tin Ben nhan:

• TruOng "Ten don vi thu huirng": GDV ein dr thong tin tren TK1 Phi& Yeu eiu giao

dich chon Ten Don vi thu huong phil hop. Vi du: Chi nhanh Viettel An Giang/HA

NOI.....--> man hinh hien MI tei khan ehuyen thu ttrong tng vi thong tin ho ten ngtroi

:then.

Dei yeti ofto trubng nei dung con GDV nhin tab di hien thi, ichOng can phiti nhep lieu.

- Sau khi nh(ip lieu Wan be thong tin tai men hinh Ong tác vien nep tie,n, GDV chon <Luu> d luu giao djch 'do co s& al lieu.

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- Clic Btrac tip then: GDV, KSV thuc hiGn twang ter tir Butte 5 den Butte 7 Mac 2.1.8

"Thanh town bang tier) m#t" ctia Huang din nay.

2.2 Man hlnh Doanh nghi6p nQp tien

Doanh nghtep nOp tien cho csic loyi djch vy sau:

Djch vy Mii djch vy

Thu den dich vy Vtracking Vtracking

Thu tien djch vy chit 14 s6 CA CA

Thu tan djch vy Smas Srnas

Thu tien thug kenh truyin Thue k8nh truyen

Thu phi duy trI h6 thong va djch vy IPCC IPCC

a. NOp Wing til n m#t

Bi*c 1: Huang dln Idnich hang viet TK1 —Phieu yeu c u giao djch

Butte 2: Nhtin va kiem tm tinh hap 16 caa TK1. Nhtin va kiem dem tien.

Bulk 3: GDV nh#p tren chuang trinh PMPGDBD.

Dtrang d&a vao man birth: Danh nwc/Giao djch Khach hAng/Giao dick thu chi hO/ Quin ly

nha thu Viettel, mobifone/Doanh nghiep nOp tien.

Can dr thong tin lchich hang ghi tren TK1, GDV tien hanh nh#p 1i6u tyi man hlnh Doanh

nghi6p n6P tien:

ft

10

I r•i:i v,.n ph.1“. HOP TEEN MAT YAO TIC CHUYEN -THU MOBIFONK

NOP TXEN MAT VAO TIC CHUTES THU VIETTIEL - MOM TINH,TP

- Tich vao 8 "Too mfri" dt chuang trinh cho phi') thuc hien nhep lieu giao djch.

- GDV nhep lieu vio cac trubng bit buOc nhep (co k f tu *)

+ Tnrang "rank thfrc giao chon With th(rc bang tier mat.

+ Trutt% "MA giao djch": GDV tim ki6m me giao djch TV01/TV02.

De thue hien tim kiem, GDV thuc hie,n chQn bleu nips klnh lOp, chucmg trinh hien thj

min hinh "Tim kiem thOng tin". Chuang trinh buong MA giao djch, GDV nhin not

"ChQn". Chuang trinh se hien thj ma giao djch tai irding nay ei bin ngoii. to,

Thane tin bin chuvan:

Truting "Hy ten ngirbi nip tien": Nhep thong tin theo TK1.

Truang "Ten Doanh nghiep/Doi Is": Chuang trinh se sao chip thong tin giting vai

trusting "Ho ten ngintri title; tut/rig hap can cu vac thong tin tren TK1, GDV kiem

tra thiy thong tin "Ho ten ngdri nOp ties" khac vqi "Ten Doanh nghiep/Doi if", GDV

nhep lei thong tin ding ctla "Ten Doanh nghiep/Doi lf".

Trusting "S6 tiers giao djch": Nhap s6 tien Wing so.

Tnrang "Dian gill": Can dr theo nOi dung giao djch tren TK I, GDV nhep "SO dien thooi

°ha nguoi nelp tiers", "Ma tinh" elk Doanh nghiep/Doi Vf, "MA ell Li* djch vy".

Thane tin ben nhan:

- Trubng "Loci djch vy": GDV chon tai khan nhan tier di duce chuang trinh mac djnh

sin.

Sau khi nhep lieu tan bO thong tin, GDV nhan "Ltrn" d6 luu giao djch.

Bulk 04: Chuyen TK1 — Phieu you eau giao djch cho KSV

%the 05: KSV kiem soit chimg Lir. Neu khdrp dung, thyc hien phi duyet tren PMPGDBD.

+ GDV in 03 lien TK1— Phieu xac nhan giao djch, chuyen 02 lien cho Khach hang kiem tra ql 11

•

• b

4.1,..ri • sOUVOi7

vi ky ten.

Butte 06: NhOn lai chi ng dr cd chtky mkt Khich hang, GDV kiem tra va k9 ten ctic chung

W. Chu* town chUng ta* ohs KSV.

+ KSV kiem tra, kiem soft, * ten vi deng dAu tren cic chirng

+ GDV giao 01 lien Phi& xAc nhan giao dich cho Khich hang. HoAn thAnh giao dich.

b. NOp bang filch chuyin tar TKCN

Butte 1: Huffing din khich hang vat TK1 — Phieu yEu eau giao dich

Butte 2: NhOn vi kiem tra tinh hcsp14 eft TKI vi GTTT.

/h&c 3: GDV nhOp ten chuong trinh PMPGDBE).

Dung din van min hinh: Danh muc/Giao dich Khich hAng/Giao dich thu chi hO/ Quin ly

nh6. thu Viettel, mobifone/Doanh nghiep tan.

an dr thong tin !clutch hang ghi tren TK1, GDV tien hAnh nbip lieu tai min hinh Doanh

nghiep tien:

Tich vio 8 "Tito m61" de chuang trinh cho phep thuc hien nhep lieu giao dich.

GDV nhOp lieu vio cac trutmg bit buOc (co* tu *)

+ Trutmg "Hinh thirc giao chon hinh thfrc tb tai khoin TKCN.

+ Trtrang "MA giao dich": GDV tim kiem mA giao dich TV11/TV12.

EA thuc hien tim kiem, GDV thuc hien chon bieu nrong kinh 16p, chtrong trinh hien thj

man hinh "Tim kiem thong tin". Chuang trinh buOng MA giao djch, GDV nhin flat

"Ch9n". Chuang trinh se hien thj ma giao dich tai butmg nay b ben ngoii.

12

Thong tin ben ehuvan:

Tnrang "MA khach hang": Nh#p ma Ichich hang cung cap hokic tim kiem ma Mulch hang

theo GTTT.

Trutmg "S6 di khan Mich hang": GDV nh#p s6 tai khan TKCN do kWh hang cung

cep hoc tim kiam s6 tai khoAn TKCN theo GTTT/MIKH.

Trutmg "Ho ten nguti nOp Nhap thong tin theo TK1.

Trueing "Ten Doanh nghiep/Dai if": Chucmg trinh se sao &Op thong tin gi6ng vdi

trutyng "H9 ten rival nOp tian"; tratmg hop can dr vao thOng tin tren TK1, GDV kiem

tra thAy thong tin "Ho ten ngtroi nap tiers" khAc veld "Ten Doanh nghi0p/Dai ii", GDV

nhap 10 thong tin ding via "Ten Doanh nghiep/Dai li".

Tnrong "S6 tan giao (Itch": Nhap s6 tian bing s6.

Throng "DiIn giii": Can cir theo nOi dung giao djch tan TK1, GDV nh#p "S6 dien thoai

cfra ngufri nep tiers", "Ma tinh" cfra Doanh nghiep/Dai ly, "Ma ctia Loai djch yr.

Trutmg "Chung thyc char kr: GDV d6i chieu thong tin khich hang tren GTTT, Ching

tfr TK1 va chtmg thyc chit Khich hang tren TK1 vii cila chfr tai khoAn TKCN

(bit buOc).

Thane tin ben nhen:

- Tryon "Loai djch vy": GDV chon tai khoAn nhan tiers dA ducrc chuang trinh mac djnh

Sau khi nhap lieu town bill thong tin, GDV nh&n "Lau" de ltru giao djch.

Duet 04: Chuyan TK1— Phieu yeu cau giao djch cho KSV

Bulk 05: KSV kiem so& chimg W. Neu klieg) thing, thirc hien phe duyet tren PMPGDBD.

+ GDV in 03 lien TK1 — Phiau xAc nhkin giao djch, chuyen 02 lien cho KhAch hang kiem tra

valcSt ten.

13

•

•

Bulk 06: Nigin lai chimg ti co chit 14 cita Khich hAng, GDV kiem tra vi k5, ten clic clang

til. Chu* Wan bt, chtmg tic ciao KSV.

+ KSV kart) tra, kiam soit, ten vi dong diu ten clic clang

+ GDV giao 01 lien Phial' xitic nhen giao djch cho Khich hing. Hoin thinh giao djch.

C. DIEU CHINH SAI SOT

1. Nguyen tile sari sai vi cite loai sai set

- Chi seta sai cing ngity bang phtrcrng phip huy giao djch tren PM PGDBD

- Cic lcsai sai set:

STT NOi dung sal set Phtrung thtte sfra sai th6i gian sfra sai

1. DtSi v61 giao djch nOp din bing trick chuyIn th• tai khoin TKCN.

1.1 Sai s6 tien filly giao djch. Sau hay giao

djch, thvc hien Jai giao djch

Ming Ali man hInh th8ng

thuting. .

Cimg ngiy 1.2 Sai s6 tai khoAn trick

Op tianinl* ban

1.3 Sai nGl dung nOp den

2. Dig Wri giao dick nep din bang tiara met.

2.1 Sal s6 din Hiy giao djch. Sau buy giao

djch, thvc hien lai giao djch

thing tai man hitt th6ng

thtr6ng.

Ciing ngly 2.2 Sai tai khoAn nh(in tiara

2.3 Sal nOi dung nep tiara

2. Quy trials sfra sai

2.1 Sira sal cling ugly

a. Tai PGDBD:

Birdie 1: GDV truy cap PM PGDBD, thvc hien thao tic Khai bio sai sot

Butre2: KSV phe duyet tren chuong trinh PM PGDBD

Bulk 3: GDV in Bien bin diet: chInh sai set, GDV vi KSV ky ten, dong dau tin Bien ban

diau chinh sai set.

Buire 4: PGDBD Fax chuyan Bien ban dial) chinh sai set vi Chi nhinh QLPGDBD da thirc

hien xt1 1 sai set vi phe duyet theo thtun quyan.

;1

14

Butte 5: Sau khi nhfut duvc thong bio cila Chi nhanh QLPGDBD, GDV truy cap PM

PGDBD thvc hien lai giao djch ditng tai man hlnh thong thutmg.

b. Tai CM nhinh Quin It PGDBD:

Butte 1: sai sot tai PMPGDBD

Buirc 2: Huy bat knit' tren Core Flexcube — Revert tkr dung tai trung tam.

Bulk 3: Thong bito cho PGDBD sau khi hob thanh viec sira sai giao djch.

2.2 St ht sai Witte ugly

a. PGDBD khOng thvc hien diIu chinh sai sot ten PMPGDBD.

b. PGDBD thong bio bang van ban cho chi nhanh QLPGDBD ve giao dich co sai set.

c. Sau khi nh#n duce van bin huong din xil ly sai sot cua Chi nhanh QLPGDBD, PGDBD

thvc hien stilt sai theo van bin Wong din cila Chi nhanh QLPGDBD.

3. Huang din thip hien khai bio sai set tren Phin mem PGDBD

+ Bulk 1: Khai bio sai set

• GDV truy c#p vio Chuang trinh phin mem PGDBD theo dating din: Danh mgc/Dieu

chinh sai std/Khai bio sai sot

• Man hlnh khai bio sai sat se ducyc hien thj: GDV nhin ad "Tao mar, sau de rth#p s6

chtrng tir cia giao djch sai sot vita trutmg "S6 chting tir

• GDV nhen phim "tab", man hlnh se hien thj th8ng tin cfut giao dich bj sai sat. GDV

den hank Ulm tra vOi TK1 — Phieu xac nhtm giao djch. Neu khop dung thi nhin nit

<Urn> di hru giao djch.

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bin dieu chinh sai sOt.

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+ Birk 4: GDV 1&y WY k ldiach hang (triton hop sai sOt do 18i khach hang), fax bien

bin diet' chinh sai sot va chin tfr. vi Chi nhanh QLPGDBD.

+ Bulfre 5: Chi nhanh QLPGDBD thve hien xtr 1 sai sOt tren PMPGDBD VA thong bAo lai

cho PGDBD bing din thoi sau khi xCr l sai sot thanh ang.

D. LUU TRtr vA. WIN CHUAN CHUNG III

1. Xfr I dc clung tfr cu6I ngAy

CAc chimg tfr lien quan den giao djch Thu hO Viettel: TK1 — Phieu yeu au giao djch;

TK1- Phieu xac nhn giao dick dmic luu trfr, xfr 1St nhu. sau:

TK1 — Phi& yeu giao djch (01 lien): gai ve Chi nhanh quirt 15,.

- TK1 Phitu xác alien giao djch (03 lien): 01 lien gfri va Chi nhanh pan 1; 01 lien luu ti

PGDBD; 01 lien giao cho Mach hang.

- Thfri hn gfri chimg tfr hang ngly: Thvc hien thee quy dinh hien Hit vi luu trU vA lain

chuyen cbthig tfr djch vu TKBB.

2. Bio eito t1 Phin mem PGDBD

a) Giao djch lien quan den djch vu Thu hO Viettel duce phan inh len cac bio cao nhtx sau:

CAc giao djch Mien tien thu hO biing tan met do CTV nOp tin diron phan enh vAo TK6a —

Bang ke giao djch bang tin met, nape Nha. thu.

Cac giao djch nhan den thu 110 bing tien mat do Doanh nghiep nOp thin dugs phial anh

vio TK6a — Bing ke giao dich bAng thin mat, two "Nhen Chuyin an".

ONG 146A XA HI CHO NOMA WV' NAtil

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- Cie giao djch thu he Welt 01 di khan TKCN duqc phan anh vao TK6b — Bang ke giao

djch khans bing ti&n mit.

- T6ng gia trj ctla talc giao djch thu he Wing tiln mat phat sinh trong ngay dtrqc phin anh

ten TK5.1 — Bing ke toin t6ng hqp khan meat "NW/ thu". — Chi tiet 7.2: Viettel.

- giao djch khai bao sal sot (au co) dirge phan anh v,lo "Bao calo sib sal".

b) Khi ket thac caingay can dr cite Phieu yeu citu giao djch, Phieu Lac nhan giao

djch phat sinh trong new, GDV/KSV titn Minh in talc bao cao va kiern tra. Viet girl bio

luu trQ bito ca o hang ngay/thing dive thkrc hi0 theo quy djnh tile Ngan hang Btru

dies Lien Viet trong trIng thtfi

18

3. Bio cao ttii Phan lam Bito cito ngIy

• Bit° cdo T6ng hqp giao djch Thu h6 theo dcm vj

Mut dick Li6t ke tan b0 cac giao djch Thu h6 Viettel phat sinh ten mpg hroti PGDBD

Cach thfrc lay bao Li't Ice theo ngky, tir ngay din ngrly

Cac cop xem bao otio: PGDBD/Buu diOn Huy6n/Buu din Tinh/Chi nhanh QLPGDBD.

Dithng bao cao: Phan tarn Beta cao ngay/Dich vu Thu h0/ Dim cao T6ng hqp giao

djch Thu h6 theo dcm vi

19