(20191220)Training Brochure 2020 German Chamber South China · 2020. 1. 16. · 21 Convincing and...

Training Services 2020

德国商会培训手册 2020

South & Southwest ChinaTraining Program

GIC SSW WeChat

@Photo by Robert Bye on Unsplash

IN-HOUSE TRAINING | 企业内训

NEED TO GET YOUR STAFF MOVING?

Group Discussions

小组讨论

Case Studies

案例分析

Skills Practices

技能实践

帮助员工提升提高团队凝聚力

Leadership & Management领导力与管理

Supervisory Management Skills新主管管理技巧

Leadership Skills for Advanced Managers

中高层主管的领导力提升

Leading Chinese Teams领导中国团队

Leadership Transition from Engineering to Management

管理转型-由工程技术向管理层过渡

Emotional Intelligence in Leadership情商领导力

Change Management变革管理

Project Management项目管理

Develop Employees' Potential- Leadership Coaching Skills

发展员工潜能⸺成为教练型管理者

Language Training 语言培训

Business German商务德语

Business English 商务英语

Communication, Negotiation & Presentation Skills沟通，谈判及演讲

Effective Interpersonal Communication 沟通及人际关系技巧

Effective Virtual Teaming有效加强虚拟团队合作

Convincing and Asserting Skills职场影响力及自信表达技巧

Cross Department Communication跨部门沟通

Win-Win Negotiation Skills 双赢谈判技巧

International Presentation and Reporting Skills

国际商务演示及工作报告技巧

Effective Email Writing高效英语电子邮件写作

Intercultural Training 跨文化培训

Effective Communication with Germans 如何与德国人有效沟通

Cross-cultural Training for International Team

国际化团队的跨文化培训

Global Leadership and Talent Development

跨文化领导力培育

Intercultural and Virtual Team Communication

跨文化虚拟团队管理

HR Management人力资源管理

HR Training for Non-HR Professionals 面向非人资专员的人力资源培训

Highly Effective Talent Recruitment and Selection

高效人才招聘与选拔技巧

Psychological Thinking and Application in Talent Management

人才管理在心理学思维与应用

Creating and Executing a Total Compensation Management System

建立和执行全面薪酬管理体系

Harmonious Labor Relationship Foundation and Management (Labor

Law Related) 企业和谐劳动关系的构建(劳动法方向）

Train the Trainer 培训师课程

Effective Retention of Talented Employees

高效人才留用技巧

Practical Training Topics实用的培训课题 UnderstandYour Values and Needs了解您的价值观和需求

Practical Training Topics实用的培训课题 UnderstandYour Values and Needs了解您的价值观和需求

For more custom trainings,please contact:

Ms. Milly ZHAO Tel.: + 86 20 8755 8209 Fax.: + 86 20 8755 1889

E-mail: [email protected]

Sales Skills & Customer Service 销售技巧和客户服务

Effective Selling Skills 高效销售技巧

Key Account Management Workshop关键客户拓展与维护工作坊

Developing Sales Strategy创建销售策略

Difficult Customers & Complaint Resolution

处理投诉及问题顾客

Excellence in Customer Services 优质的客户服务

Finance财务

Plan and Inspection on Tax Payment纳税筹划与稽查

Cost Analysis and Control for Manufacturing Enterprises

制造型企业成本分析与控制

Computer Application Skills 电脑应用技巧

Microsoft OfficeMicrosoft Office系列课程

Photoshop

Procurement & Supplier Management

采购和供应商管理Supply Chain Management

供应链管理实务

Procurement Process Management and Optimization

采购流程管理与优化

Procurement Cost Control and Supplier Negotiation Skills

采购成本控制与供应商谈判技巧

Personal Development个人发展

Creative Problem Solving & Decision Making

创造性问题解决及决策技巧

Professional Administration Assistant & Secretasy Training

行政秘书/助理的专业技能培训

Effective Time Management 有效时间管理

Enhance Your Personal Productivity 如何提升工作能效

Stress and Emotion Management压力与情绪管理

Conflict Management冲突管理

Lean Production/Management精益生产/管理

Lean Fundamentals精益基础

Lean Management Pratice Training 精益管理实战之现场改善

TWI and Lean Improvement in Production Field

TWI与生产现场精益改善

Plant Service – Safety Training工厂安全专业培训

Equipment & Facility Safety Audit如何组织工厂设备、设施安全排查

Operation EHS Risk Management营运EHS风险管理

Storage Rack Safety & Lifecycle Guarantee

仓储货架安全和生命周期安全保障

The Seven Habits of Efficient Safety高效能安全的七个习惯

Fire and Explosion Prevention Management and Emergency Plan

燃爆安全管理计划及应急预案

Effective Production Risk Management System

有效的风险管理体系

GIC SSW WeChat

RECRUITMENT SERVICE

COMPREHENSIVE PACKAGE TO FILL YOUR OPEN POSITIONS

FIND THE RIGHT FIT

OUR SERVICE:

WHY CHOOSE US:

Know-how about the Chinese labor market

We have the longstanding experience and net-work to help you find the most suitable person for the job. With profound search and screening of key talents and executives, we offer recruitment services to help you find talents with professional qualifications.

Individualized profiles

Online job advertisement

Sceen & preselection of best candidates

Organize interviews with selected candidates

Law expertise & updated information concerning personal management in China

HIGHLIGHTS:

IN-DEPTH RESEARCH

MULTILINGUAL TALENTS

ASSESSMENT GUIDELINES

+86-20 8755 8208

[email protected]

jobmarket.china.ahk.de

Ms. Ashley HEProject ManagerRecruitment & Training Service

CONTACT

尊敬的会员和朋友们：

德国商会诚意奉上��年度中国华南及西南区培训公开课手册。

针对目前在华企业的实际需求，我们与国内外培训师通力合作，开发了一系列有针对性的培训课程。课程内容涵盖面广，满足不同层次员工的培训需求。我们推出的培训涉及沟通及人际关系技巧、领导力发展及管理技巧、财务培训、人力资源管理、电脑应用、销售及客户管理、采购及供应链管理、安全及质量管理、生产管理和德语课程等多个倍受关注的课题。

今年，我们将在广州、深圳、东莞和成都开设公开课程，令更多会员及朋友受惠。

德国商会保证的小班教学、优质师资、热烈的气氛及仿真式的教学赢得了众多学员的积极反馈。

在举办培训公开课之外，我们能因应企业要求度身订制企业内训，并可根据需要采用中文、英语或德语在华南、西南地区授课。

感谢您与我们一路同行，我们期待为您提供最优质的培训服务和支持！

培训服务团队德中工商大中华区 | 华南及西南地区

IntroductionDear members & friends,

We, German Industry & Commerce South & Southwest China, the service provider of the German Chamber of Commerce, are pleased to present you our training program for 2020.

Our training team, together with our local and international trainers, has developed a comprehensive training series targeting the needs of your company. Our workshops cover a variety of topics for all levels. We have highly-interesting topics related to Communication & Interpersonal Skills, Leadership & Management Skills, Human Resource Manage-ment, Computer Application Skills, Sales & Customer Service, Procurement & Supply Chain Trainings, Safety & Quality Management, Production Management Training and German Language Training, etc.

We will provide public courses in Guangzhou, Shenzhen, Dongguan and Chengdu to benefit more members and friends.

Our guaranteed small classes, first-rate trainers and an intensive and stimulating teaching environment have gained very positive feedbacks from our participants.

In addition to public training, all the courses can be tailor-designed into in-house training. Our training can be delivered in Chinese, English and German in South & Southwest China upon your requirements.

We look forward to continually contributing to your business success here in China with our training courses and offering you our top-quality service!

Best regards,

Training Service TeamGerman Industry & Commerce Greater China | South & Southwest

German Chamber Training Calendar 2020 - South & Southwest China

德国商会2020年培训公开课日程表 - 华南及西南区Cale

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Schedule Topics Language Location Page时间课题语言地点页码

March 13 Cross Department Communication Skills CN Guangzhou 1 跨部门沟通技巧中文广州 19 Excel Advanced Applications Tour (NEW) CN Shenzhen 2 深层挖掘Excel里的高级应用中文深圳

20 PowerPoint Business Application Skills CN Shenzhen 3 Elevation (NEW) 中文深圳让PowerPoint成为你的职场利器 27 Conflict Management CN Guangzhou 4 冲突管理中文广州

April 10 Psychological Thinking and Application in Talent CN Shenzhen 5 Management 中文深圳人才管理的心理学思维与应用 18-19 Plan and Inspection on Tax Payment CN Shenzhen 6 纳税筹划与稽查中文深圳 18-19 Cost Analysis and Control for Manufacturing CN Guangzhou 7 Enterprises (NEW) 中文广州制造型企业成本分析与控制 23 Effective Time Management CN Guangzhou 8 高效时间管理中文广州

24 Creative Problem Solving & Decision Making CN Guangzhou 9 创造性解决问题和成功决策中文广州

May 7 How to Create a Powerful Visual Strategy for Your EN Shenzhen 10 Company & Brand (NEW) 英文深圳 8 Developing Sales Strategy CN Shenzhen 11 创建销售策略中文深圳

21 Convincing and Asserting Skills (NEW) EN / CN Guangzhou 12 职场影响力及自信表达技巧英文/中文广州 22 Intercultural and Virtual Team Communication (NEW) EN / CN Guangzhou 13 跨文化虚拟团队管理英文/中文广州 28-29 Communication, Influencing and Negotiation Skills CN Shenzhen 14 沟通、影响力及谈判技巧中文深圳

30-31 Supply Chain Management Training (NEW) CN Guangzhou 15 供应链管理实务中文广州

June4 International Presentation and Reporting Skills (NEW) EN / CN Shenzhen 16 国际商务演示及工作报告技巧英文/中文深圳

5 Global Leadership and Talent Development (NEW) EN / CN Shenzhen 17 跨文化领导力培育英文/中文深圳

Calendar

Schedule Topics Language Location Page时间课题语言地点页码 12 Effective Business Email Writing CN Guangzhou 18 高效商务英语邮件写作中文广州 18-19 Emotional Intelligence in Leadership (NEW) CN Guangzhou 19 情商领导力中文广州 July 3 Cross Department Communication Skills CN Shenzhen 1 跨部门沟通技巧中文深圳

9-10 Professional Administration Assistant & Secretary CN Guangzhou 20 Training 中文广州行政助理/秘书的专业技能提升

16-17 Key Account Management Workshop CN Guangzhou 21 关键客户拓展与维护工作坊中文广州

23-24 Excellence in Customer Service CN Shenzhen 22 优质客户服务中文深圳

31 The Seven Habits of Efficient Safety (NEW) CN Shenzhen 23 高效能安全的七个习惯中文深圳

August7 Highly Effective Talent Recruitment and Selection Skills CN Guangzhou 24 高效人才招聘与选拔技巧中文广州 12-13 Leadership Skills for Managers EN Guangzhou 25 中高层主管的领导力提升英文广州 19 Effective Time Management CN Shenzehn 8 高效时间管理中文深圳

20-21 Supervisory Management Skills CN Shenzhen 26 新主管管理技巧中文深圳

22-23 Human Resource Related Legal Management and CN Guangzhou 27 Risk Prevention (NEW) 中文广州人力资源法务管理能力与风险防控

28 Effective Production Risk Management System (NEW) CN Guangzhou 28 有效的风险管理体系中文广州

29-30 Procurement Cost Control and Supplier Negotiation CN Dongguan 29 Skills (NEW) 中文东莞采购成本控制与供应商谈判技巧

September 3-4 Effective Selling Skills CN Shenzhen 30 创造业绩销售技巧中文深圳 10 Excel Application in Human Resource and Admin CN Guangzhou 31 Management (NEW) 中文广州 Excel在人力资源与行政管理中的高效应用 11 PowerPoint Application in Business Reporting and CN Guangzhou 32 Presentation (NEW) 中文广州商务PowerPoint汇报与呈现

Training courses will take place in Guangzhou/Shenzhen/Dongguan/Chengdu, unless mentioned otherwise.培训地点在广州/深圳/东莞/成都，如有改动将另行通知。The above listed courses can be organized as in-house trainings in South and Southwest China.以上公开课程可以定制为企业内训课，上课地点可为华南或西南地区。

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Schedule Topics Language Location Page时间课题语言地点页码

18 Conflict Management CN Shenzhen 4 冲突管理中文深圳

24-25 How to be a Coaching Leader CN Shenzhen 33 如何成为教练型领导者中文深圳

October15 Convincing and Asserting Skills (NEW) EN / CN Shenzhen 12 职场影响力及自信表达技巧英文/中文深圳 16 Intercultural and Virtual Team Communication (NEW) EN / CN Shenzhen 13 跨文化虚拟团队管理英文/中文深圳

22-23 Communication, Influencing and Negotiation Skills CN Guangzhou 14 沟通、影响力及谈判技巧中文广州

30 Stress and Emotion Management CN Shenzhen 34 压力与情绪管理中文深圳

November19-20 Project Management Essentials CN Shenzhen 35 项目管理精要中文深圳

26 International Presentation and Reporting Skills (NEW) EN / CN Guangzhou 16 国际商务演示及工作报告技巧英文/中文广州

27 Global Leadership and Talent Development (NEW) EN / CN Guangzhou 17 跨文化领导力培育英文/中文广州

December4 Developing Sales Strategy CN Guangzhou 11 创建销售策略中文广州

5-6 Total Quality Management (NEW) CN Dongguan 36 全面质量管理中文东莞

10-11 Excellence in Customer Service CN Guangzhou 22 优质客户服务中文广州

German Courses 德语课程March - Business German A1 CN/DE GZ / CD 37-38August 商务德语A1 中文/德文广州 / 成都

March - Business German A2 CN/DE Chengdu 39August 商务德语A2 中文/德文成都

September - Business German A2 (NEW) CN/DE Guangzhou 40March 2021 商务德语A2 中文/德文广州

Calendar

Topics Language Location Page课题语言地点页码

Cross Department Communication Skills CN GZ/SZ 1 Conflict Management CN GZ/SZ 4Communication, Influencing and Negotiation Skills CN GZ/SZ 14Effective Business Email Writing CN GZ 18

Excel Advanced Applications Tour (NEW) CN SZ 2PowerPoint Business Application Skills Elevation (NEW) CN SZ 3Excel Application in Human Resource and Admin Management (NEW) CN GZ 31PowerPoint Application in Business Reporting and Presentation (NEW) CN GZ 32

Intercultural and Virtual Team Communication (NEW) CN/EN GZ/SZ 13 Global Leadership and Talent Development (NEW) CN/EN GZ/SZ 17

Plan and Inspection on Tax Payment CN SZ 6Cost Analysis and Control for Manufacturing Enterprises (NEW) CN GZ 7

Psychological Thinking and Application in Talent Management CN SZ 5Highly Effective Talent Recruitment and Selection Skills CN GZ 24Human Resource Related Legal Management and Risk Prevention (NEW) CN GZ 27

Business German A1 CN/DE GZ/CD 37-38Business German A2 CN/DE GZ/CD 39-40

Emotional Intelligence in Leadership (NEW) CN GZ 19Leadership Skills for Advanced Managers EN GZ 25 Supervisory Management Skills CN SZ 26 How to be a Coaching Leader CN SZ 33

Effective Time Management CN GZ/SZ 8Creative Problem Solving & Decision Making CN GZ 9

Communication & Interpersonal Skills

Computer Application Skills

Cross Cultural Training

Financial Training

Human Resource Management

Language Training

Leadership & Management Training

Personal Development Training

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Procurement and Supply Chain Management

Topics Language Location Page课题语言地点页码

Convincing and Asserting Skills (NEW) CN/EN GZ/SZ 12International Presentation and Reporting Skills (NEW) CN/EN GZ/SZ 16Professional Administration Assistant & Secretary Training CN GZ 20Stress and Emotion Management CN SZ 34

Supply Chain Management Training (NEW) CN GZ 15Procurement Cost Control and Supplier Negotiation Skills (NEW) CN DG 29

Total Quality Management (NEW) CN DG 36

Project Management Essentials CN SZ 35

The Seven Habits of Efficient Safety (NEW) CN SZ 23Effective Production Risk Management System (NEW) CN GZ 28

How to Create a Powerful Visual Strategy for Your EN SZ 10 Company & Brand (NEW)

Developing Sales Strategy CN GZ/SZ 11Key Account Management Workshop CN GZ 21Excellence in Customer Service CN GZ/SZ 22Effective Selling Skills CN SZ 30

Production Management

Project Management

Safety Training

Sales & Customer Service Training

For more information, please contact: 如需了解更详尽信息，请联系我们：

Ms. Milly ZHAOTel.: +86 - 20 8755 8209 Fax: +86 - 20 8755 1889 Email: [email protected]

浩富集团是德国最具创新的知识解决方案供应商之一，产品涵盖从软件、咨询到培训和发展解决方案等不同领域。集团总部位于德国的“环保之都”弗莱堡，坐落在著名的黑森林景区中心。目前，浩富集团在全球拥有超过��万的客户，每年创造超过�亿欧元的收入，正在为众多德国大型企业提供着服务，其业务领域在持续拓展中。The Haufe Group is considered one of the most innovative media and software vendors in Germany that

offers different products in the field of law, economics, taxes and corporate trainings. The group is based in

Freiburg and has more than one million customers worldwide; it also generated over 300 million Euros in

revenue. It is still growing in respective business areas.

浩富中国管理学院是德国浩富集团全资子公司，秉承向中国企业传播世界先进管理理念和实用管理知识的宗旨，把德国先进的管理培训课程、管理资讯解决方案、丰富的行业经验带入中国，为企业提供全方位的培训体验，包括：为人力资源部门和公司决策者提供有助于构建企业发展战略的服务。

浩富中国管理学院 Haufe Academy China

业务范围 Business Scope

2020年德国商会战略合作伙伴

Contact: [email protected] 8209

浩富中国管理学院：为企业提供全方位培训，包括：

公开课、企业内训、专题会议、标杆企业访学、混合学

习项目、在线学习等多种形式。

Haufe Academy China provides

a broad range of offline and online learning

courses, including of public seminar, in-house

training, conference, enterprise study trip,

online-school, etc.

通用管理General Management

领导力Leadership

个人技能 Personal skills

人力资源开发与管理Human Resources

销售与市场营销Sales & Marketing

财务与税务管理Tax & Finance

生产与供应链管理Production & Supply Chain Managment(Process Improvement)

项目管理Project Management

Cross Department Communication Skills跨部门沟通技巧 CN 中文

Learning Objective 学习目标

Course Content 课程内容

Managers and team leaders经理、主管及团队负责人

Target Group 参加对象

Have you ever had conflicts with colleagues due to a lack of effective cross department communication skills? This comprehensive course provides you a systematic and in-depth look into all aspects of cross department commu-nication. In this course, you will improve the understanding of cross department communication, enhance effective communication skills, deal with conflicts successfully and prepare productive meetings. It helps you elevate your relationships with colleagues from other departments and become a strong team player, a better listener and a more efficient problem solver.

你是否曾经由于缺少有效的沟通技巧而与其他部门的同事产生矛盾？本课程将帮助学员深入探究跨部门沟通过程中，产生障碍的原因；提高对跨部门沟通的认知，掌握高效沟通技巧，进行有效的跨部门冲突管理和会议管理。通过分析各种沟通方式，学员将尽可能清晰地表明目的，促使团队更高效地工作。同时，学员也将学会处理冲突的各种方式，轻松解决焦点问题，避免进一步冲突。

Cros

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1

• Cross Department Communication Understanding - Importance of cross department communication - Problems of cross department communication and its solutions• Effective Communication Skills - Positive communication characteristics - Learn a communication model to increase workplace productivities - How to listen, ask questions and give quality feedback in order to build understanding and acceptance• Conflict Management - Understand the causes of conflicts in the workplace - Conflict management style assessment: TKI Model - Cause of conflicts and assessment of conflict management style - 6 steps to resolve conflicts• Meeting Management - Preparation and communication of meetings - Common meeting problems and resolutions - Improve abilities to deal with difficult members

• 跨部门沟通的认知 - 跨部门沟通的重要性 - 跨部门沟通存在的问题和解决建议• 高效沟通的技巧 - 正面沟通的特点 - 学习提升生产力的沟通模型 - 如何聆听，发问及给予高质回应从而建立互谅及接纳• 冲突管理 - 工作场所发生冲突的各种原因 - 个人冲突管理风格评估：TKI模型 - 发生冲突的各种原因和评估冲突管理风格 - 冲突解决的�个步骤• 会议管理 - 会议的准备与沟通 - 一般跨部门会议的问题与解决方案 - 改善处理麻烦与会人员的能力

Trainer: Mr. Alan LEESchedule: 09:30-17:30, 13 March 2020 (Guangzhou) 09:30-17:30, 3 July 2020 (Shenzhen)Members: RMB 1,800; Non-members: RMB 2,000(Incl. lecture, course materials, refreshments and lunch)Language: Chinese

讲师：李兆麟先生时间: ��:��-��:��，��年�月��日 (广州） ��:��-��:��，��年�月�日（深圳）会员: �,��元；非会员: �,��元 (包括会务费、资料费、午餐费)语言：中文

2

Excel Advanced Applications Tour深层挖掘EXCEL里的高级应用 CN 中文



- Professionals who will apply Excel frequently in daily work with certain knowledge

工作中经常使用Excel，具有一定Excel功底的专业人士

- Participants want to improve Excel application skills and efficiencies

适合有需要系统提升Excel使用水平，提高数据处理效率的职业人士


Trainer: Mr. ZHAO BaohengSchedule: 09:30-17:30, 19 March 2020 Members: RMB 1,800; Non-members: RMB 2,000 (Incl. lecture, course materials, refreshments and lunch)Language: ChineseLocation: Shenzhen

讲师：赵保恒先生时间: ��:��-��:��，��年�月��日会员: �,��元；非会员: �,��元 (包括会务费、资料费、午餐费)语言：中文地点：深圳

• Application of Common Functions

− Fuzzy matching by VLOOKUP, SUMIFS and IF

− Usages of Substitute, COUNTIFS and DATEIF

• Advanced Application of Excel Formulas and Functions

− Multiple application of VLOOKUP and IF

− Complex application of INDEX and MATCH

− Application of OFFSET

• Hidden Functions

− The usage of advanced filter

− Data validation

• Complex Applications of Basic Functions to Achieve More

− Conditional formatting

− Pivot table

• 常用功能的深度运用

− VLOOKUP 、SUMIFS和IF函数的模糊匹配方式

− Substitute、COUNTIFS和DATEDIF的使用方法

• Excel 函数的高级应用

− VLOOKUP、IF函数的嵌套使用方法

− INDEX和MATCH 的结合运用

− OFFSET 函数的使用方法

• 隐藏功能

− 高级筛选的使用方法

− 数据有效性

• 基础功能的复合应用

− 条件格式

− 数据透视表

Excel Advanced Applications Tour

This course will give you a comprehensive and detailed explanation of the further and advanced applications of

Excel. With case studies, you will discover the full functions of searching and filtering, data processing, common

formulas and functions, data management and pivot table. After this one-day training, you will improve your work

efficiency with Excel and enhance your competitiveness in the workplace.

本课程将全面而细致地讲解Excel的高级应用技能，通过大量企业案例，帮助学员充分掌握Excel的筛选及搜索功能、

数据处理技巧、常用公式及函数、数据管理及透视表、高级图表美化等功能。通过一天的培训，学员将能熟练运用

Excel，实现工作效率的提升，助力个人的职业发展，提升永久职业竞争力。

NEW

• Keep Your Slides Concise − Slide template − Attractive headlines − Directory and splash pages• Design Your Slide Show − Slide master − Turn text into diagrams − Pictures• Layout Principles − Contrast − Alignment − Consistency − Relevance − White space − Highlight key elements• Perfect Presentation − Presentation skills − Tools

• 制作简明扼要的演示文稿 − 快速选对模板 − 引人入胜的标题 − 目录页与过渡页• 幻灯片呈现 − 母版使用 − 文本图示化 − 图片素材及应用• 六大排版原则 − 对比 − 对齐 − 一致 − 关联 − 留白 − 突出重点元素• 幻灯片完美演示 − 演示技巧 − 辅助工具

3

PowerPoint Business Application Skills Elevation让PowerPoint成为你的职场利器

CN 中文


Professionals with certain knowledge of Microsoft Office who would like to improve their PowerPoint application level有一定Office基础的，需要进一步提升PowerPoint设计专业水平和使用效率的专业人士



With various technics of PowerPoint, this training will help participants to understand the design principles of logical thinking, frame structure, layout, content expression and relevant tools to enhance the quality of the slides. This one-day training will also introduce the skills and key points of presentation, equip participants with practical skills to achieve better performance on PowerPoint design and presentation.

本课程通过PowerPoint提供的多种方式来创建高水准的演示文稿，帮助学员了解幻灯片设计的逻辑思想、框架结构、版面设计、内容表达的原则；进而帮助学员掌握增强视频及图片编辑技巧，利用SmartArt图形、文字特效对演示内容进行美化。培训还将介绍演示技巧和演示过程中需注意的要点等，助力学员在短期内成为PowerPoint设计高手，随心所欲制作精彩的演示报告。

Pow

erPo

int B

usin

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pplic

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ills E

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NEW

Trainer: Mr. ZHAO BaohengSchedule: 09:30-17:30, 20 March 2020 Members: RMB 1,600; Non-members: RMB 1,800 (Incl. lecture, course materials, refreshments and lunch)Language: ChineseLocation: Shenzhen

讲师：赵保恒先生时间: ��:��-��:��，��年�月��日会员: �,��元；非会员: �,��元 (包括会务费、资料费、午餐费)语言：中文地点：深圳

只要有人的地方就会有矛盾冲突存在，因此，每个人在日常工作中也得经常面对各种冲突。作为一个成功的管理人员，必须能敏锐地认知冲突，并以高效和公正的方法去处理冲突。冲突管理就是减少冲突造成的负面影响，提升其正面影响的过程。本课程目标是通过学习最新的冲突管理概念和工具，从而加强企业团队的合作和成效。

4

Conflict Management冲突管理 CN 中文



Supervisory management related personnel从事管理相关工作人员


Wherever there are people, there will always be conflicts. Everybody has to deal with conflicts in the workplace. Having the ability to identify and handle conflicts sensibly, fairly and efficiently is a crucial competence for management staff. Conflict management is the process of decreasing the negative effects of conflicts while increasing the positive effects. The aim of this program is to enhance cooperation and group outcomes of your organization through the latest conflict management concepts and tools.

Conflict Management

• What is con�ict?

• Understand causes of con�icts in the workplace

• Con�ict management style assessment: TKI Model

• Characteristics and applications of di�erent con�ict management styles

• Con�ict resolution process: 6 steps to resolve con�icts

• Cross department con�icts and its resolutions

• Applications of emotion management skills in di�erent con�ict situations

• 什么是冲突？

• 工作场所发生冲突的各种原因

• 个人冲突管理风格评估：TKI模型

• 认识不同冲突管理风格的特性和应用

• 冲突处理流程：冲突解决的六个步骤

• 认识跨部门冲突及其解决方案

• 应用情绪管理技巧于不同的冲突处境

Trainer: Mr. Alan LEESchedule: 09:30-17:30, 27 March 2020 (Guangzhou) 09:30-17:30, 18 September (Shenzhen)Members: RMB 1,800; Non-members: RMB 2,000 (Incl. lecture, course materials, refreshments and lunch)Language: Chinese

讲师：李兆麟先生时间: ��:��-��:��，��年�月��日（广州） ��:��-��:��，��年�月��日（深圳）会员: �,��元；非会员: �,��元 (包括会务费、资料费、午餐费)语言：中文

CN 中文


HR professionals and line managers 人力资源专业人士和管理人员



Mobile network, big data, AI etc., a series of changes bring the traditional economy and enterprises unprece-dented challenges. With all these changes, higher demands are being placed onto the managers: How to successfully understand yourself and others? How to make effective communications? How to deal with conflicts and collaborate with the team members? This course aims to inspire participants’ mindset by introduc-ing some psychological methodologies and tools, in order to better understand people and the relationship between team and team members.

移动互联网、大数据、人工智能……这一系列变化给传统经济与传统企业带来了前所未有的挑战。而所有的变化都对管理者提出了更高的要求：如何读懂他人，了解自己？如何能在理解自我与他人的基础上有效沟通，解决冲突，协同团队？本课程旨在使学员了解和掌握有关人才管理的心理学思维、工具和方法，学会更好地理解他人，解读个人与团队的关系，从而获得人才管理的新思路，提升管理效能。

Psychological Thinking and Application in Talent Management人才管理的心理学思维与应用

• Hot topics and difficulties in talent management

• Common sense of psychology and its application in the workplace

• How to be an effective executive with self-awareness?

• Understand yourself and others better to achieve effective team management?

• Motivate your subordinates by applying psychological technics

• Improve presonnel performance by team dynamics

• 新时代下的人才管理议题

• 心理学常识与职场应用

• 如何进行自我认知和觉察，做一个高效的自我管理者？

• 如何读懂他人和自己，从而有效管理团队？

• 如何应用心理学技巧激励员工？

• 如何有效利用团队动力学提升人员绩效？

5

Psyc

holo

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g an

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Tal

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anag

emen

t

Trainer: Ms. Lily ZHENGSchedule: 09:30-17:30, 10 April 2020 Members: RMB 1,800; Non-members: RMB 2,000 (Incl. lecture, course materials, refreshments and lunch)Language: ChineseLocation: Shenzhen

讲师：郑丽君女士时间: ��:��-��:��，��年�月��日会员: �,��元；非会员: �,��元 (包括会务费、资料费、午餐费)语言：中文地点：深圳

Plan and Inspection on Tax Payment

6

CN 中文



This course focuses on tax planning strategies and methodologies for upcoming tax audit. Through thorough

interpretations and analysis of actual cases, you will grasp the corporate tax planning standards and know-how,

understand the latest policies and regulations, standard tax inspection procedures, methods and key points to

reduce tax misery index and risks lawfully.

本课程紧紧围绕纳税筹划策略及方法以及��年税务稽查重点与应对展开。通过透彻解读和分析大量真实案例

，让学员掌握企业税负筹划的标准和诀窍；了解最新的政策法规动向，税务稽查的步骤、程序、方法及要点，

防漏堵缺，合规降低企业税负和风险。做到低成本，不犯法，能了事，突显财税岗位价值。

CFOs, finance directors, finance managers, tax managers, general managers, etc.

CFO、财务总监、财务经理、税务经理、总经理等


Plan and Inspection on Tax Payment纳税筹划与稽查

• 你应纳什么税？为什么要筹划？

• 纳税筹划的�大目的

• 纳税筹划的主要�大方法

• 采购与销售业务的税务筹划

• 企业�类特定业务的纳税筹划

• 知彼：税务稽查风险管控

• 金税三期系统下的税务稽查变化

• ��年税务稽查的�大方向

• ��年税务稽查的重点、技术与方法

• 企业应对税务稽查的�项举措

• Which kinds of taxes are you obliged to pay? Why do you need to plan the taxation payment?

• 4 objectives of payment planning

• 6 major methods of payment planning

• Tax planning for purchasing and sales operations

• Payment planning of 6 specific businesses

• Know well: tax auditing risk management and control

• Change of tax inspection under the “Golden Tax Three Period”

• 8 major directions for the 2020 tax audit

• Key points, techniques and methods of tax inspection in 2020

• 3 measures for enterprises to deal with tax audit

Trainer: Mr. YUSchedule: 09:00-17:00, 18-19 April 2020 Members: RMB 4,700; Non-members: RMB 5,200 (Incl. lecture, course materials, refreshments and lunch)Language: ChineseLocation: Shenzhen

讲师：俞老师时间: ��:��-��:��，��年�月��-��日会员: �,��元；非会员: �,��元 (包括会务费、资料费、午餐费)语言：中文地点：深圳

Cost Analysis and Control for Manufacturing Enterprises制造型企业成本分析与控制 CN 中文


With increasing market competition, cost pressure of enterprises is climbing as well. Cost analysis and control aim to achieve good performances on quality, cost and delivery by eliminating wastes and improving producing efficiencies, so that enterprises could enhance their production management patterns with controllable costs. This hands-on training includes actual practices of famous enterprises, participants will master the essence and methods of cost analysis and control, put what they have learned into practice by experience sharing, case studies and the guidance of the trainer.

• General managers, plant managers, operation managers and related mid/high-level management executives 企业总经理、工厂经理、运营经理等有关中、高层管理人员• Accountants, financial analysts, accounting managers, senior financial managers and related personnel involved in cost management 成本会计、财务分析人员、会计经理、高级财务经理等涉及工厂成本控制管理的相关人员

在市场竞争越来越激烈的环境下，企业面临的成本压力也越来越大。成本分析控制以消灭浪费、提升效率为核心，使企业以可控的成本改善生产管理方式，在质量、成本和交货期方面，取得良好表现。本课程取材于著名企业的一线实际，内容的落地性强。通过课堂训练、案例展演、问题辅导和指导，学员将理解和识别成本分析控制的核心要素，掌握方法，运用具体措施针对性地实施成本控制。



• 成本分析与控制要略 - 成本控制，企业改善与创新 - 避免误区：消减、截留、取消、降固• 制造型企业成本特性 - 从财务视角看成本 - 从管理视角看成本• 实效成本的构成与分析 - 成本分析方法，计算、比对、结论 - 标准对比、目标对比、数据对比、标杆对比• 成本控制方法 - 控制措施与全员参与 - 源头控制与过程管控• 成本控制特色实战 - 零浪费的生产成本控制 - 零不良的质量成本控制• 成本控制固化与持续改善 - 优化成本管控 - 技术分析与重点突破

• Essentials of Cost Analysis and Control - Enterprise improvement and innovation - Common mistakes• Cost Features of Manufacturing Enterprises - Financial perspective - Management perspective• Cost Structure and Analysis - Cost analysis methods - Comparative analysis of standard, target, data and benchmarking• Cost Control Methods - Control measures and total involvement - Sources and processes control• Specific Cost Control Practice - Zero-waste production cost - Zero-defect quality cost• Solidification and Sustainable Improvement of Cost Control - Cost control enhancement - Technological analysis and key breakthroughs

7

Cost

Ana

lysi

s and

Con

trol

for M

anuf

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Ent

erpr

ises

NEW

Trainer: Mr. LISchedule: 09:00-17:00, 18-19 April 2020 Members: RMB 3,850; Non-members: RMB 4,250 (Incl. lecture, course materials, refreshments and lunch)Language: ChineseLocation: Guangzhou

讲师：李老师时间: ��:��-��:��，��年�月��-��日会员: �,��元；非会员: �,��元 (包括会务费、资料费、午餐费)语言：中文地点：广州

本课程旨在帮助学员更聪明地工作，减轻工作负担，实现更多目标。课程将与学员分享优先安排工作及节省时

间的窍门，如何有效控制干扰工作和浪费时间的因素，以及制定计划的工具与技巧，使学员可以腾出时间来处

理更重要的任务，事半功倍。

8

Effective Time M

anagement

CN 中文


Professionals who want to improve work efficiencies by enhancing time management skills

想通过提升时间管理技巧而提高工作效率的专业人士



This workshop aims to help you work smarter, beat work overload and achieve more. It will show you toolkits to

set time-saving priorities, keys to effectively control interruptions as well as time-wasters and share insider

secrets of planning and scheduling with you. You will be able to free up hours for more important responsibili-

ties and accomplish more by holding fewer.

Effective Time Management有效时间管理

• Time management principles

• How to make time for real priorities

• How to deal with people who interrupt you

• Resolve priority differences among subordinates, peers and superiors

• Organize meetings productively

• Manage incoming and outgoing information effectively

• Skills of planning and scheduling

• Control fixed tasks and floating tasks

• 时间管理原理

• 为真正的需要优先安排时间

• 如何和打断您工作的人打交道

• 解决上司、同级、下属的工作优先权

• 组织高产的会议

• 有效控制流入和流出的信息

• 制定计划的工具与技巧

• 管理固定和浮动的工作任务

Trainer: Mr. Alan LEESchedule: 09:30-17:30, 23 April 2020 (Guangzhou) 09:30-17:30, 19 August 2020 (Shenzhen)Members: RMB 1,800; Non-members: RMB 2,000(Incl. lecture, course materials, refreshments and lunch)Language: Chinese

讲师：李兆麟先生时间: ��:��-��:��，��年�月��日 (广州） ��:��-��:��，��年�月��日（深圳）会员: �,��元；非会员: �,��元 (包括会务费、资料费、午餐费)语言：中文

Crea

tive

Prob

lem

Sol

ving

& D

ecis

ion

Mak

ing

9

Creative Problem Solving & Decision Making创造性解决问题和成功决策 CN 中文



Mid-level to senior level managers

中高层管理人员


Faced with complex, open-ended and ever-changing challenges, organizations realize that constant innovation is

critical to stay ahead of the competition. As a leader, how effective can you manage these business difficulties? Can

you break through intrinsic patterns and think out of the box? After this one-day training, you will know how to

utilize tools to inspire your creativity and be able to develop comprehensive approaches to solve problems with

fresh ideas and make high-quality decisions.

• Identify blockades to creative thinking

• Creative tools

• Problem solving model – KT Model

• Collect, analyze and present data

• Dissect root causes of problems

• Solution assessment for decision making

• Risk assessment and management

• Establish contingency plan

• Implement the solutions

• Evaluate effectiveness after implementation

面对复杂、开放、多变的挑战，企业意识到不断创新是在竞争中保持领先地位的关键。作为领导者，如何能有效地应对这些

商业难题与挑战？如何能打破思维定势，从不一样的角度思考问题？本课程将介绍如何运用工具擦出创意的火花，开拓解

决问题的广泛思路，用崭新的意念做出高质量的决策。

• 认识创造性思维的障碍

• 创意工具

• 问题解决模式 ‒ KT模型

• 搜集、分析和展示数据

• 剖析问题根源

• 决策的解决方案评估

• 风险评估与管理

• 建立应急计划

• 方案实施

• 评估方案实施效果

Trainer: Mr. Alan LEESchedule: 09:30-17:30, 24 April 2020 Members: RMB 1,800; Non-members: RMB 2,000(Incl. lecture, course materials, refreshments and lunch)Language: ChineseLocation: Guangzhou

讲师：李兆麟先生时间: ��:��-��:��，��年�月��日会员: �,��元；非会员: �,��元 (包括会务费、资料费、午餐费)语言：中文地点：广州

10

How

to Create a Powerful Visual Strategy for

Your Company and Brand

How to Create a Powerful Visual Strategy for Your Company & Brand CN 中文



Video has emerged as the most powerful way to promote your product, service or brand. Up to 95% of viewers

remember the key brand message after watching a video as compared to reading a text ad (Neilson). And

according to Forbes, up to 64% of consumers purchase a product after watching a video.

If you want to create great videos showcasing your company, but don't know where to start, join us to learn

about how to make effective videos directly connected to your brand strategy and message.

Through this workshop, companies will gain an insight into how companies around the world - both B2B and

B2C businesses - have used video to deliver their brand messages and how great videos can propel brands and

companies into future growth.


• Basics of visual storytelling - What can we learn from successful brand videos in terms of how they showcase the brand and the impact that they create for the audience? - How is a video strategy different from creating a one-off video? - Why do you need a visual strategy: how does it affect your plans and growth?• How different kinds of videos connect with different stages of the sales funnel for your business - Start thinking of using video to engage with your target audience on multiple social media platforms, both in China and globally - What kinds of videos have brought success for companies like yourselves: how different videos achieve different aims and reach different audiences? - How can you create different pieces of media throughout the year instead of relying on one video to communicate your entire brand message?• Planning for your next video - How to start planning right away for your next video concept and script - How to budget effectively for the video project: key watch-outs and tips - How to evaluate the success of your video• Summary and wrap on key takeaways

EN 英文 NEW

Marketing related personnel and/or those who want to build up visual marketing strategy for their companies

Trainer: Ms. Nausheen I. CHENSchedule: 09:30-17:30, 7 May 2020 Members: RMB 1,800; Non-members: RMB 2,000(Incl. lecture, course materials, refreshments and lunch)Language: EnglishLocation: Shenzhen

讲师：Ms. Nausheen I. CHEN时间: ��:��-��:��，��年�月�日会员: �,��元；非会员: �,��元 (包括会务费、资料费、午餐费)语言：英文地点：深圳

Dev

elop

ing

Sale

s St

rate

gy

11

Developing Sales Strategy创建销售策略 CN 中文



Frontline sales managers and sales representatives

前线销售主管及销售代表


• Understand buyer’s decision-making process

• Account entry strategy

• Competition analysis

• Confirm and handle buyer’s concerns

• Implement the planned strategies

• Real cases role play

• 顾客的购买心路历程

• 制定切入策略

• 竞争情況分析

• 确认及处理业务危机事宜

• 关注执行计划事宜

• 真实客户个案分析

To maximize the penetration of new and existing markets, your salespeople need much more than simple selling

skills. This training helps your sales staff manage accounts and learn advanced skills to gather information,

analyze accounts and sell to the needs of multiple influencers and key decision-makers.

在现今竞争如此激励的商业环境中，光依靠产品的独特性致胜是不可能的。全方位地强化销售人员的综合销售能

力，才能在竞争中获胜。本课程的目的是帮助销售人员在销售过程中（特别是大宗的业务）面对买方的不同购买

角色及应付竞争对手严峻的攻击时，掌握买方的购买心理，从而有效地制定以人为本的、更具针对性的、更具竞

争能力的销售策略，使销售过程逐步迈向成功。

Trainer: Mr. Bee LAMSchedule: 09:30-17:30, 8 May 2020 (Shenzhen) 09:30-17:30, 4 December 2020 (Guangzhou)Members: RMB 1,800; Non-members: RMB 2,000(Incl. lecture, course materials, refreshments and lunch)Language: Chinese

讲师：林鸿钊先生时间: ��:��-��:��，��年�月�日（深圳） ��:��-��:��，��年��月�日（广州）会员: �,��元；非会员: �,��元 (包括会务费、资料费、午餐费)语言：中文

12

Convincing and Asserting SkillsConvincing and Asserting Skills职场影响力与自信表达技巧 CN/EN 中文/英文


Those who want to improve their convincing and asserting skills, in order to achieve excellent performance in career path

希望通过提高自身影响力及自信表达能力，以获得出色表现的各级员工


Internal communication with low efficiency will have negative impact to the organization effectiveness.

Knowing oneself as well as having asserting skills could ease the stress level, improve the qualities of commu-

nication and life. This one-day course is tailored to better understand our interactions with others and to

enhance one's asserting and social skills.


• Definition, causes of miscommunication and its impact

• Problem solving skills: understand the roots of managing effectiveness

• Knowing myself and its relation to others

• Improve effectiveness and develop empathy

• Scenario thinking and develop action plan

• 歧见产生的原因、定义和影响

• 了解产生问题的根本和提升解决问题的技能

• 心灵拼贴：了解自我与沟通的本质

• 提升效率和增强同理心

• 创造愿景、凝聚力和具体实践的方案

NEW

组织内部沟通不畅会降低工作效能，如何异中求同，找到更圆融的沟通方式，从而提升团队管理更是重要课题

之一。这一天的课程，讲师与学员将共同探讨如何走出传统协商的模式，学会说不；在与团队工作伙伴共事时

，运用自信及魅力表达的艺术，增强自身的社交技巧。

Trainer: Dr. Jasmine Fast-LinSchedule: 09:30-17:30, 21 May 2020 (Guangzhou) 09:30-17:30, 15 October 2020 (Shenzhen)Members: RMB 2,250; Non-members: RMB 2,550(Incl. lecture, course materials, refreshments and lunch)Language: Chinese/English

讲师：林懿宏博士时间: ��:��-��:��，��年�月��日（广州） ��:��-��:��，��年��月��日（深圳）会员: �,��元；非会员: �,��元 (包括会务费、资料费、午餐费)语言：中文/英文

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Intercultural and Virtual Team Communication跨文化虚拟团队管理



Professionals of all levels who want to achieve better results while working on multicultural and/or virtual teams or dealing with international clients, suppliers or partners希望提升跨文化沟通技巧，从而在跨文化及虚拟团队工作时，更好地与其他各国的同事、客户、供应商或合作伙伴沟通的各级专业人士


• Understand cultural differences and their impacts upon multi-cultural settings

• Nature of communication and win-win communication

• Definition of group, team and virtual team

• Types of teamwork and issues involved in a virtual team operation

• Develop global mindsets & EQ management

• 理解文化差异及其对沟通的影响

• 如何达到双赢的沟通

• 小组、团队和虚拟团队的定义

• 虚拟团队的协作

• 跨文化交流的全球观与情绪管理

⸺订定自我新方向

With the increasing development of globalization, multi-cultural working environments are common

nowadays. In a diverse cultural background, it’s key to share the understanding on how to reach consensus for

organizational effectiveness. This course is tailored to focus on issues involved in cross-cultural and virtual

team communication. After the training, participants would be able to apply effective intercultural communi-

cation to influence positively on virtual team performance and global management.

全球化的布局带领企业将部份技术、人力转移至国外，以扩大市场的竞争力，因此，多元文化的团队合作已是

许多人的工作常态。若因文化差异造成误解，可能会导致彼此关系紧张，进而影响工作进度。这一培训课程从

跨文化的思维切入，深入剖析和探讨如何走出传统沟通和团队共事的模式，让在跨文化和虚拟团队工作的伙

伴，与他人共事时更得心应手。

CN/EN 中文/英文 NEW

Trainer: Dr. Jasmine Fast-LinSchedule: 09:30-17:30, 22 May 2020 (Guangzhou) 09:30-17:30, 16 October 2020 (Shenzhen)Members: RMB 2,250; Non-members: RMB 2,550(Incl. lecture, course materials, refreshments and lunch)Language: Chinese/English

讲师：林懿宏博士时间: ��:��-��:��，��年�月��日（广州） ��:��-��:��，��年��月��日（深圳）会员: �,��元；非会员: �,��元 (包括会务费、资料费、午餐费)语言：中文/英文

Communication, Influencing and Negotiation Skills沟通、影响力和谈判技巧 CN 中文

14

Comm

unication, Influencing and Negotiation Skills


Those who want to improve their communication and negotiation skills in order to achieve excellent career performance

有志改善人际沟通技巧，并希望通过提升谈判能力从而改进工作表现的人士


Communication and negotiation skills are vital and the key success factors to all kinds of business today. The

program trainer will lead the participants understand their own and others’ interpersonal styles by applying the

most updated tools. Participants will learn how to improve the relationships with co-workers, customers, friends

and family members, so as to achieve success from various kinds of negotiation situation. The trainer will make

use of actual business cases sharing and role plays to get participants involved and experienced the latest

communication skills and negotiation process from different angles.

在现今商业社会，无论从事哪一种职业，沟通能力和谈判技巧可以说是成功必须具备的基本要素。本课程将引导

学员认识自身及别人的人际沟通风格，让学员学习如何改善与工作伙伴、客户、家人和朋友之间的关系，进而在

谈判桌上获得成功。课程导师会透过真实案例的分享、角色扮演，引导学员参与讨论，启发学员从多角度去认识

最新的人际沟通技巧及谈判流程。


• Positive attitudes and relationship-building strategies

• Assess individual interpersonal communication styles

• Characteristics of positive communication and how to communicate assertively

• How to listen, ask questions and give quality feedback to build understanding and acceptance

• Causes of conflicts, strategies and processes for resolving conflicts

• Negotiation definition and the negotiation process

• Effective preparation for negotiations

• Concession strategies during negotiations

• Break negotiation deadlocks

• 建立正面态度及人际关系的策略

• 评估个人的人际风格及与不同风格的人沟通

• 正面沟通的特点及何谓决断的沟通

• 如何通过聆听、发问及回馈技巧去建立谅解和接纳

• 冲突的成因、化解冲突的策略和流程

• 认识什么是谈判和谈判流程

• 有效地计划及准备你的谈判

• 在谈判过程中让步的决策

• 如何解除谈判的各种障碍

CN 中文

Trainer: Mr. Alan LEESchedule: 09:30-17:30, 28-29 May 2020 (Shenzhen) 09:30-17:30, 22-23 October 2020 (Guangzhou) Members: RMB 3,600; Non-members: RMB 4,000(Incl. lecture, course materials, refreshments and lunch)Language: Chinese

讲师：李兆麟先生时间: ��:��-��:��，��年�月��-��日（深圳） ��:��-��:��，��年��月��-��日（广州）会员: �,��元；非会员: �,��元 (包括会务费、资料费、午餐费)语言：中文

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Supply Chain Management Training供应链管理实务 CN 中文


Managers, supervisors and related personnel who would like to enhance procurement and supply chain management skills供应链管理目标制定、策略优化的决策者，希望提升采购与供应管理价值，制定或改进供应链绩效管理的管理者和实施者



Efficient supply chain management plays an essential role in enterprise management, which will make great differences to the cost and efficiency management, innovation and market adaptabilities of the enterprise. This course will cover the skills of supply chain management, including target and strategy establishment, market and demand analysis, strategic procurement, logistics management and partnership maintenance, etc. With actual cases of distinguished enterprises, the training will provide a complete system of methods and practical skills in both strategy set-up and practice processes, in order to help relevant personnel develop an overall thinking of supply chain management.

高效供应链管理和治理，将对企业的成本和效率、创新能力、紧跟市场的能力以及吸引和保持客户的能力产生至关重要的影响。本课程将从制定企业供应链管理目标和战略着手，与学员分享如何进行市场和需求分析，如何进行战略采购、物流管理，从而支持供应链管理；如何管理供应链伙伴关系以及如何做好供应链中的绩效管理。结合行业标杆企业实际案例，在思维、策略、实操三个层面给出完整、系统的方法与实战技能，让企业的采购、物流、生产、计划等人员建立供应链整体思维和格局，从本岗位走向供应链管理新角色。

• Objectives and Strategies of Supply Chain Management - Objectives of supply chain management - Core strategies of supply chain management• Market Analysis - Product market segmentation and life circle - Reflect on customers’ needs • Operation Management - Production and service pattern - Operation planning and control• Procurement and Supply Management - Supply market analysis - Effective purchasing, supply strategies and plans• Supply Chain Partnership Management - Negotiate with customers and suppliers - Supplier relationship management• Logistics Management - Inventory management - Warehouse management• Supply Chain Performance Management

• 供应链管理的目标与战略 - 供应链管理的目标 - 核心供应链战略• 理解市场 - 产品市场细分和生命周期 - 对客户需求做出响应• 运营管理 - 生产与服务方式 - 运营计划与控制• 采购与供应管理 - 供应市场分析 - 制定有效的采购与供应策略和计划• 供应链伙伴关系管理 - 与客户和供应商进行谈判 - 供应商关系管理• 物流管理 - 物流中的库存管理 - 仓储管理• 供应链绩效管理

NEW

Trainer: Mr. WUSchedule: 09:00-17:00, 30-31 May 2020 Members: RMB 4,700; Non-members: RMB 5,200 (Incl. lecture, course materials, refreshments and lunch)Language: ChineseLocation: Guangzhou

讲师：武老师时间: ��:��-��:��，��年�月��-��日会员: �,��元；非会员: �,��元 (包括会务费、资料费、午餐费)语言：中文地点：广州

16

International Presentation and Reporting SkillsInternational Presentation and Reporting Skills国际商务演示及工作报告技巧


- Personnel who are required to give presentations and reports in daily work

需要进行商务演示或报告的人员

- General participants who want to enhance their presentation skills and the ability of expression

希望提高个人演示技能和表达能力的各级员工


Working in international business environments, it’s key to get your ideas cross to both external customers,

partners and internal colleagues from all over the world. When it comes to cross cultural audiences, it would be

crucial to understand the nature of the audiences’ needs. This course is specifically designed for those who are

dealing with global teams and having difficulties in preparing presentations beyond domestic scope. After this

one-day training, participants would be able to present their ideas with confidence, prepare materials for

interactive presentations as well as listen, facilitate and provide feedback to audiences from multicultural

backgrounds.


• The nature of presentation

• Needs assessment - yourself & audience

• Presentation criteria & win-win fundamentals

• International presentation - eastern and western style of presentation

• Listening, probing questions and facilitation - international perspectives and how to be yourself confidently

• Managing transition and change

• 展示、表达技巧的特质

• 听众需求分析

• 如何达到双赢的交流互动

• 东西方展示、表达技巧的探讨

• 倾听、提问和控场的要领

• 如何做得更好⸺自我新方向与新计划

NEW

在国际化环境下工作，演示和报告是日常工作的重要组成部分。你的听众不只是外部往来的客户和合作伙伴，还

包括内部同事；尤其当听众来自不同国家时，表达技巧更为重要。学会不照本宣读、不反复交代报告中的内容，

与听众互动以实现双向交流是本课程的目标。这一天的培训将分享如何准备具逻辑思维的跨文化沟通架构，以及

如何做起承转合与结尾，自信、从容地进行演示及报告。

Trainer: Dr. Jasmine Fast-LinSchedule: 09:30-17:30, 4 June 2020 (Shenzhen) 09:30-17:30, 26 November 2020 (Guangzhou)Members: RMB 1,800; Non-members: RMB 2,000(Incl. lecture, course materials, refreshments and lunch)Language: Chinese/English

讲师：林懿宏博士时间: ��:��-��:��，��年�月�日（深圳） ��:��-��:��，��年��月��日（广州）会员: �,��元；非会员: �,��元 (包括会务费、资料费、午餐费)语言：中文/英文

CN/EN 中文/英文

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Global Leadership and Talent Development跨文化领导力培育


Managers or general participants who are interested in leadership skills and talent development

团队领导者、部门经理或一般想提升跨文化领导力的学员


Motivation, jobs satisfaction and work performance are inter-related. High labor turnover rate or a leader without

being able to provide shared vision would no longer sustain competitive advantage. How to retain and develop

current and potential talents would be important for being an effective leader. This one-day program will explore

how effective leadership can influence positive team performance and retain global talents.

成功的领导人在延续企业文化时，不应只模仿别人的管理或企业文化模式，应从广义的角度，体会多元化经营模式

的可行性，了解团队内部的共识，从而找到属于自身企业的文化特质，才能真正将经营的理念落实于策略执行。这

一天的课程中，学员将学习如何成为一位成功的跨文化经理人，落实领导力与团队因材施教的潜能培育。


• The difference between a manager and a leader

• Develop strategic thoughts to reach team consensus

• Definition of talent and how to motivate and retain global talents

• Human dimensions in global leadership - coaching, facilitation and EQ development

• Manage a global team - manage diversity, change and beyond

• 经理人和领导人的区别

• 执行力与策略逻辑思考的团队领导

• 因材施教，找出跨文化团队优秀人才，

激励团队潜能发挥

• 团队人性化的管理与情绪管理

• 跨文化团队领导力的要件

Trainer: Dr. Jasmine Fast-LinSchedule: 09:30-17:30, 5 June 2020 (Shenzhen) 09:30-17:30, 27 November 2020 (Guangzhou)Members: RMB 2,250; Non-members: RMB 2,550(Incl. lecture, course materials, refreshments and lunch)Language: Chinese/English

讲师：林懿宏博士时间: ��:��-��:��，��年�月�日（深圳） ��:��-��:��，��年��月��日（广州）会员: �,��元；非会员: �,��元 (包括会务费、资料费、午餐费)语言：中文/英文

NEWCN/EN 中文/英文

Effective Business Email Writing高效商务英语邮件写作 CN 中文


• 邮件的重要性

• 邮件的正确使用

• 邮件的组成

• 邮件内容的结构

• 邮件的有效沟通的原则

• 英文邮件的注意事项

• 典型商务邮件写作模板分享


Business email is the most common, convenient and low-cost way to communicate in the workplace.

Therefore, it’s essential to improve your business email writing skills to achieve better performance at work.

To help participants to communicate by email more efficiently, this course will introduce common email

content structures, effective email communication methods and how to handle emails of different scenarios.

You will be able to get key points across clearly and concisely, further make it easy for readers to take actions.

在日常工作中，商务邮件是最普遍、便捷且成本最低的沟通方式。所以，高效的英文邮件写作是一项必不可少的

基本技能。为了更好地帮助学员进行更高效的商务邮件沟通，本课程将从邮件的创建、邮件内容的结构、邮件的

有效沟通方式进行讲解。学员将掌握因应不同场景运用适当的语言、风格和语调，使邮件发挥最大的作用。


Professionals of all levels who want to improve their business writing capabilities

希望提高商务写作能力的各级专业人士

• The importance of email

• Make it right

• Email composition

• Content structure

• Effective email communication principles

• Notes for English email

• Common email templates

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Effective Business Email W

riting

Trainer: Mr. Allen LIUSchedule: 09:30-17:30, 12 June 2020 Members: RMB 1,600; Non-members: RMB 1,800(Incl. lecture, course materials, refreshments and lunch)Language: ChineseLocation: Guangzhou

讲师：刘思玥先生时间: ��:��-��:��，��年�月��日会员: �,��元；非会员: �,��元 (包括会务费、资料费、午餐费)语言：中文地点：广州

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Emotional Intelligence in Leadership情商领导力 CN 中文


Professionals who would like to improve emotional intelligence in leadership and achieve work-life balance

希望提升情商领导力，实现工作生活平衡及追求卓越的各界人士


It’s studied that IQ can help people achieve success in 20% of one’s life, while the other 80% depends on emotional intelligence. The good news is that emotional intelligence could be developed by training and pratices to become more adaptable. Emotional intelligence encourages leaders to apply the dominant abilities more effectively to perform better in one’s work and life. It also makes positive impacts to leaders on both relationship and career development. Meanwhile, it can improve the productivity, efficiency and morale within the team.

研究表示，智商可以帮助人们在人生��%的范围内取得成功，其余��%的成功则取决于人们的情商。好消息是，情商可以通过后天的训练来提升，只要不断去训练，就能具有更好应变的能力。情商是显性能力发挥的驱动力与催化剂，是先于“技能和程序”赢得人心的柔软力量；情商促使领导者更大效能地发挥显性能力，缔造工作和生活的成功。习得情商领导力可以培养积极的人际关系，并为职业发展提供竞争优势。同时，在团队中，更能够提升组织的生产力、效率和士气。


• Introduction of Emotional Intelligence - 3 reasons to develop EQ - Neural plasticity• Understand Empathy - The ways to develop empathy - Empathy development practices • DISC Personal Profile Analysis - Analyze behaviors of different styles in different EQ level - Apply DISC to achieve more effective communication• Emotional Intelligence in Leadership - Best timing to apply emotional intelligence in leadership - Impacts to the enterprise• 6 Seconds to Improve Emotional Intelligence - The Triune Brain - Emotional hijacking - 3 steps to develop EQ• Tools Introduction - Identify emotions by thoughts, feelings and actions - TFA (thoughts, feelings and actions) application: react vs. response

• 介绍情商 - 需要情商的三大理由 - 神经可塑性• 认识同理心 - 培养同理心的方法 - 培养同理心练习• DISC行为风格 - 了解不同风格高、低情商的表现 - 运用DISC更有效地沟通• 情商领导力 - 情商领导力的最佳运用时机 - 情商领导力对企业的影响 • �秒钟情商 - 三脑理论 - 情绪绑架 - 情商发展三步骤• 工具箱 - 识别情绪模式（TFA） - 介绍TFA应用转换流程：反应与回应

NEW

Trainer: Ms. Surina WANGSchedule: 09:30-17:30, 18-19 June 2020 Members: RMB 5,000; Non-members: RMB 5,500(Incl. lecture, course materials, refreshments and lunch)Language: ChineseLocation: Guangzhou

讲师：王女士时间: ��:��-��:��，��年�月��-��日会员: �,��元；非会员: �,��元 (包括会务费、资料费、午餐费)语言：中文地点：广州

20

Professional Administration Assistant &

Secretary Training

• Roles and Duties of Secretaries and Assistants − 14 duties of secretaries and assistants − Professional skills of secretaries and assistants − Self-positioning• How to Improve Work Efficiency − Document management − Time management − Meeting management − Business trip management• Communication and Interpersonal Skills − Tips for successful communication − Effective communication skills in the workplace − Assistant & secretary needed by the supervisor• Business Writing − Common types of official writing − Efficient email writing − Professional briefings (PPT)• Business Etiquette − Language etiquette − Social etiquette

• 专业秘书/助理的角色认知 − 秘书/助理的十四项职责 − 专业秘书/助理必备的技能与素质 − 准确自我定位• 如何提升工作效率 − 文档管理 − 时间管理 − 会议管理 − 出差行程管理• 人际沟通技巧 − 成功沟通的秘诀 − 有效职场沟通技巧 − 上司需要什么样的秘书/助理• 实用商务写作 − 常用公文的写作类型 − 高效的电子邮件写作 − 专业的工作简报（PPT）• 商务礼仪与应对技巧 − 商务用语礼仪 − 商务往来礼仪

Professional Administration Assistant & Secretary Training 行政助理及秘书专业技能提升 CN 中文


Secretaries and assistants with more than 1-year working experience or general participants who are interested in secretarial work至少�年工作经验的秘书助理及有志从事文秘工作的人士



Professional secretaries and assistants are keys to organization development. However, it requires a series of

trainings and practices for them to become outstanding. This two-day workshop aims at improving secretarial

skills, participants will have a deeper understanding on the roles and duties of secretaries and assistants to

master the professional skills to improve work efficiencies.

高水平的秘书及助理工作是组织发展的重要条件，但成为一个专业的、出色的秘书或助理却不是一件容易的事，

需要通过职业化的训练和实际工作的历练才能完成。本课程专门针对专业文秘技能提升，学员将深入了解秘书及

助理的职责与角色，掌握相关技巧，从而提高工作效率。

Trainer: Ms. WANG XiaolongSchedule: 09:30-17:30, 9-10 July 2020 Members: RMB 3,600; Non-members: RMB 4,000(Incl. lecture, course materials, refreshments and lunch)Language: ChineseLocation: Guangzhou

讲师：王晓珑女士时间: ��:��-��:��，��年�月�-��日会员: �,��元；非会员: �,��元 (包括会务费、资料费、午餐费)语言：中文地点：广州

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Key Account Management Workshop 关键客户拓展与维护工作坊 CN 中文


Frontline sales managers and sales representatives

前线销售主管及销售代表



• Key Account Definition• Role of Account Manager in Key Account Management• Key Account Identification and Selection - Pre-key account stage - Early key account stage - Strong key account stage - Partnership key account stage - Strategic alliance key account stage• The Key Account Management System and Application - Reach: background, competition, stakeholders, etc. - Analysis: positioning, power, priorities, SWOT, etc. - Strategy: business value, revenue forecast, resource decision, etc. - Tactics: tactical A/C plan, key activities, counter tactics, etc.

While you are aiming at the key accounts of your competitors, they are doing the same. To keep the major profit,

you have to gain and manage all the key accounts. This workshop is tailored to help participants to learn how to

manage the key accounts well by understanding the definition and the role of a key account, analyzing the

organization structure and political status of the key accounts and anticipating the activities of your competitors

and the effective way to influence the decision makers.

• 关键客户的定义• 客户经理在关键客户管理中的风格和角色• 如何确定您的关键客户 - 前期关键客户阶段 - 初期关键客户阶段 - 中段关键客户阶段 - 合作伙伴关键客户阶段 - 战略联盟关键客户阶段• 认识关键客户管理系统与应用 - 研究：背景、架构、市场、竞争等 - 分析：定位、人事、准则、SWOT等 - 战略：商业价值、资源预测、利润预测等 - 战术：关键事项计划、竞争手段与反制战术等

每家公司的关键客户往往也是其竞争对手的目标，反之亦然。公司的利润绝大程度上取决于能否获得，维护并发展公司

的关键客户。本课程旨在帮助学员针对每个客户（包括复杂的长期客户）的情况来策划和执行关键客户的管理理论、过

程与所需的技能，使他们懂得分析关键客户的企业组织结构和政治态势，学习如何面对竞争，激励对方机构内的影响

者和决策者。

Trainer: Mr. Bee LAMSchedule: 09:30-17:30, 16-17 July 2020Members: RMB 3,600; Non-members: RMB 4,000(Incl. lecture, course materials, refreshments and lunch)Language: ChineseLocation: Guangzhou

讲师：林鸿钊先生时间: ��:��-��:��，��年�月��-��日会员: �,��元；非会员: �,��元 (包括会务费、资料费、午餐费)语言：中文地点：广州

22

Excellence in Customer Service

• Positive service mindset development

• Effective communication principles and how to overcome communication barriers

• Vocabulary, telephone skills for customer service

• New definition of customer service and the role of customer service today

• How to manage customers’ expectations

• Handle customer complaints in different situations

• 建立正面的服务态度

• 有效沟通原则及如何克服沟通障碍

• 客服措辞及电话应对技巧

• 客户服务的新定义和扮演的新角色

• 如何管理客户的期望

• 处理不同处境的客户投诉

Excellence in Customer Service 优质客户服务 CN 中文

Sales and customer service-related personnel

销售及客户服务工作相关人员




This training program introduces the latest customer service concept and helps participants to develop

positive service mindset and attitude. You will better understand your customers’ expectations in order to

increase customer satisfaction. Through practice and interactive communication, you will be also equipped

with skills in handling different customer complaints and turn crisis into business opportunities.

本课程将介绍最新的客户服务理念，并协助学员建立正确的服务意识和态度。学员将更有效地了解客户的期望，

从而为客户提供更佳、更快的服务，继而提升客户满意度。通过课堂实践活动和互动交流，学员将能有效掌握各

种客户投诉处理技巧，把危机化为商机。

Trainer: Mr. Alan LEESchedule: 09:30-17:30, 23-24 July 2020 (Shenzhen) 09:30-17:30, 10-11 December 2020 (Guangzhou)Members: RMB 3,600; Non-members: RMB 4,000(Incl. lecture, course materials, refreshments and lunch)Language: Chinese

讲师：李兆麟先生时间: ��:��-��:��，��年�月��-��日（深圳） ��:��-��:��，��年��月��-��日（广州）会员: �,��元；非会员: �,��元 (包括会务费、资料费、午餐费)语言：中文

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The Seven Habits of Efficient Safety高效能安全的七个习惯 CN 中文

Enterprise managers, department managers and EHS management personnel

企业经理、部门经理、安全管理人员




At present, the production safety awareness should be stressed of great importance to enterprises in China.

However, safety management fully involves production process, from the risk identification and evaluation to the

risk control and monitoring, from emergency response to specific accident management and continuous improve-

ment. This course will discuss and share skills to achieve efficient safety management by emphasizing risk manage-

ment itself, which participants could accomplish personal growth while ensuring the sustainable development of

their organizations.

目前，中国企业的安全生产形势严峻，安全管理环节众多，从风险辨识与评估到风险控制与监测，从应急响应到事件

管理及持续改进，从满足政府和总部的需求到满足企业的实际风险管控需求，从大量的文件汇报工作到大量的现场工

作。本课程将与学员分享更高效地做好安全管理的技巧，回归风险管理本身，使学员在快速获取个人成长的同时，保

障工厂业务的可持续性发展。

• Skills and requirement of security leaders and EHS personnel

• Common issues analysis of security leaders and EHS personnel

• Take initiatives in safety management

• Goal and solution setting

• Seize the core factors

• Find the common ground

• Think in others’ shoes

• Develop systematic thinking

• 企业负责人及安全管理人员画像

• 企业负责人及安全管理人员痛点分析

• 安全管理中真正的积极主动

• 以终为始，找准目标与路径

• 要事第一，如何抓住核心要素

• 找对共同立场，给出赢的感觉

• 知彼解己，换位思考

• 统合综效，搭建关键系统思

NEW

Trainer: Mr. GUO MingweiSchedule: 09:30-17:30, 31 July 2020 Members: RMB 1,800; Non-members: RMB 2,000 (Incl. lecture, course materials, refreshments and lunch)Language: ChineseLocation: Shenzhen

讲师：郭明伟先生时间: ��:��-��:��，��年�月��日会员: �,��元；非会员: �,��元 (包括会务费、资料费、午餐费)语言：中文地点：深圳

24

Highly Effective Talent Recruitm

ent and Selection SkillsHighly Effective Talent Recruitment and Selection Skills高效人才招聘与选拔技巧 CN 中文



Nowadays, the core competition of enterprises is the competition of talents. This one-day training will help

you understand the reason why effective recruitment is so important to an enterprise, how to master the skills

to identify the right talent within limited time and obtain a competitive advantage in the war for talents.

现今的经济环境，人才的竞争就是企业的竞争。这一天的课程将帮助学员了解有效的人才招聘和选拔对企业如

此重要的原因，如何掌握在有限时间内解决甄别候选人，并在激烈的人才竞争中获取优势，从而为企业带来价

值。


HR professionals and line managers

人力资源专业人士和部门管理人员

• Bring competitive advantages to your company by effective recruitment

• The application of competency model in talent recruitment

• Effective interview skills – structured interview

• Body language tells you the truth

• Make the right decision with talent assessment

• 招聘如何给企业带来竞争优势

• 人才素质模型在招聘中的应用

• 高效识人技巧－结构化面试

• 肢体语言在面试识人中的运用

• 如何利用人才测评方法提高招聘的有效性

Trainer: Ms. Lily ZHENGSchedule: 09:30-17:30, 7 August 2020 Members: RMB 1,800; Non-members: RMB 2,000(Incl. lecture, course materials, refreshments and lunch)Language: ChineseLocation: Guangzhou

讲师：郑丽君女士时间: ��:��-��:��，��年�月�日会员: �,��元；非会员: �,��元 (包括会务费、资料费、午餐费)语言：中文地点：广州

Leadership Skills for Advanced Managers中高层主管的领导力提升

EN 英文


Team leaders, supervisors, managers and directors

各级主管、部门经理及总监



This training helps you to increase the awareness of personal effectiveness as a manager and execute advanced

leadership performance. You will learn how to build up a team with diversity, how to delegate effectively and

how to solve the conflicts that may happen in your team. After the training, you will be able to ensure high

performance by motivating and monitoring your subordinates.

此培训中的管理技巧通俗易懂，学员能够轻松地运用于日常管理工作中，使自己从繁琐的事务堆中解脱出来，真

正进入管理者的角色；正确把握对待员工的态度，更好地管理员工，更加自信地面对即将到来的无穷挑战和机遇

，更有创造性地工作，并更多地思考组织的未来发展。

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• Roles and responsibilities of a manager

• Key elements of being a successful manager

• Manager’s interpersonal skills and attitude

• Know your leadership and communication style

• Maximize team and high performance

• Build trust and open culture in the workplace

• Resolve conflicts effectively

• Effective delegation

• 优秀管理者的角色和职责• 成功经理人的要素• 经理的人际技巧和基本态度• 经理的沟通能力和领导风格• 员工激励和管理高效团队• 建立开放信任合作的管理文化• 冲突管理• 有效授权

Trainer: Ms. ZHANG JunSchedule: 09:30-17:30, 12-13 August 2020 Members: RMB 3,800; Non-members: RMB 4,250(Incl. lecture, course materials, refreshments and lunch)Language: EnglishLocation: Guangzhou

讲师：张珺女士时间: ��:��-��:��，��年�月��-��日会员: �,��元；非会员: �,��元 (包括会务费、资料费、午餐费)语言：英文地点：广州

• Role and responsibilities of supervisory staff nowadays

• Performance management and coaching skills – developing your team members

• Leadership and motivation from theories to practical skills

• Effective team building to team-based problem solving

• Elementary communication and interpersonal skills in the workplace

• 现今管理人员的角色和责任

• 绩效管理和教练技巧⸺培育你的团队成员

• 由领导统御和人员激励的理论和实践

• 从建立团队到团队问题决技

• 职场的沟通和人际技巧

Supervisory Management Skills 新主管管理技巧 CN 中文


Newly or ready to be promoted team leaders and supervisory personnel

新近晋升或将会晋升到管理层的人员



The core objective of management is to achieve results by managing people. As a supervisory staff, do you

understand the role, responsibilities and skills needed for being a successful manager? Do you know how to get

things done through others effectively? This training program will not only provide you the answer to above

questions, but also lead you to walk through the latest management topics/tools which are tailored for newly

or ready to be promoted team leaders and supervisors.

管理的要义就是通过管理他人达成目标。作为一个管理者，担任什么角色，承担什么责任，需要具备什么

技能？如何有效地推动下完成委派的任务？本课程不单解答以上问题，更会带领学员认识专门为新晋升或

即将晋升的管理人员而设计的多种最新管理主题和工具。

26

Supervisory Managem

ent Skills

Trainer: Mr. Alan LEESchedule: 09:30-17:30, 20-21 August 2020 Members: RMB 3,600; Non-members: RMB 4,000(Incl. lecture, course materials, refreshments and lunch)Language: ChineseLocation: Shenzhen

讲师：李兆麟先生时间: ��:��-��:��，��年�月��-��日会员: �,��元；非会员: �,��元 (包括会务费、资料费、午餐费)语言：中文地点：深圳

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Human Resource Related Legal Management and Risk Prevention人力资源法务管理能力与风险防控 CN 中文


Vice presidents, directors, mangers, supervisors and practioners of human resource mangement and/or legal and finance personnel人力资源部分管副总、人力资源总监、人力资源经理、主管及人力资源管理从业人员、法务、财务管理人员



It’s of great importance for sustainable development of enterprises to maintain employee relations, prevent legal risks in personnel management, correctly understand latest laws and regulations, avoid labor conflicts and establish harmonious labor relations. Through this course, you will be able to choose the appropriate form of employment and achieve better in cost planning. With a set of personnel management tools introduced in the training, you could standardize the employment system, directly and effectively reduce the waste of labor cost and retain the key talents.

做好员工关系维护与人力资源法律风险防范，正确理解各种新颁布的法律法规，提升中高层管理人员员工关系管理水平，避免劳资冲突，建立和谐的劳动关系，是企业持续经营发展中不可忽视的内容。通过本课程，学员将可以选择适合的用工形式，做好成本筹划，避免负担过重；掌握一套正规完善、可行的用人管理工具，规范用人制度，直接有效地减少用工成本浪费；善用并留住企业核心人才，加强商业机密保护；了解企业合理的社保缴费基数和技巧，降低用工成本。

• How to deal with social insurance reformation in 2019 • Enterprise accountability under the social insurance practice• Changes of social insurance fund in 2019• The comprehension of “The Advice for Implementation of The Combination of Maternity Insurance and Workers' Basic Medical Insurance” • Latest labor laws and regulations comprehension• Related laws interpretation on labor conflicts• Employment and probation management • Execution, change, renewal, suspension and termination of labor contract• Risk prevention and labor cost control of staff dismission• Legal operations of economic dismissal• Performance management and position adjustment• Compliance management of labor remuneration, leaves, compensation and benefit• Handle employees who violate the disciplines• Understanding and application of economic compensation• Company regulations and employee handbook

• 企业如何应对��年社保入税• 社会保险能否秋后算账 • ��年社保基金的大变化• 国务院《关于全面推进生育保险和职工基本医疗保险合并实施的意见》解读• 最新劳动用工相关政策法规解读• 《关于审理劳动争议案件适用法律若干问题的司法解释：（一）（二）（三）（四）》法律条款理解• 如何做好招聘录用与试用期管理• 劳动合同的履行、变更、续签、中止、终止• 员工离职的法律风险防范与用工成本控制• 企业经济性裁员合法性操作• 绩效管理与岗位调整• 劳动报酬、休假、薪酬福利合规管理• 违纪违规问题员工处理• 经济补偿的理解与应用• 规章制度、员工手册

NEW

Trainer: Mr. SUSchedule: 09:00-17:00, 22-23 August 2020 Members: RMB 3,800; Non-members: RMB 4,200(Incl. lecture, course materials, refreshments and lunch)Language: ChineseLocation: Guangzhou

讲师：苏老师时间: ��:��-��:��，��年�月��-��日会员: �,��元；非会员: �,��元 (包括会务费、资料费、午餐费)语言：中文地点：广州

28

Effective Production Risk Managem

ent System


Recently, frequent production safety accidents is attributed to the lack of effective risk management systems in

plants. This course will discuss and share skills to establish an comprehensive and effective risk management

system. With actual cases, participants will learn how to apply the methods to practical implementation.

近年，安全生产事故频发。究其原因，是企业负责人及安全管理人员的困惑与焦虑，是大部分企业并未建立起有

效的风险管理体系所致。本课程将与学员探讨及分享建立有效的风险管理体系的技巧；结合实际案列，展示让体

系有效落地的实践方法。

Effective Production Risk Management System有效的风险管理体系 CN 中文


Enterprise managers, department managers and EHS management personnel

企业经理、部门经理、安全管理人员


• Current domestic production safety situation

• Logics and elements of effective risk management

• How to establish risk identification and assessment system

• Risk control measures and self-diagnosis system

• Emergency response system

• Learn from past accidents

• How to implement the system

• 国内外安全生产现状

• 有效的风险管理基本逻辑及构成要素

• 如何建立风险辨识与评估体系

• 风险控制措施与自我诊断体系

• 应急响应体系

• 从事件中学习

• 如何让体系有效实施

NEW

Trainer: Mr. GUO MingweiSchedule: 09:30-17:30, 28 August 2020 Members: RMB 1,800; Non-members: RMB 2,000 (Incl. lecture, course materials, refreshments and lunch)Language: ChineseLocation: Guangzhou

讲师：郭明伟先生时间: ��:��-��:��，��年�月��日会员: �,��元；非会员: �,��元 (包括会务费、资料费、午餐费)语言：中文地点：广州

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• New Function of Procurement in Supply Chain Management - Standard establishment of procurement - Procurement function in supply chain integration - Benefits of procurement and supply chain management• Procurement Cost Analysis - Factors affect procurement cost - Analyze supplier’s cost by the learning curve - Purchasing cost analysis - Methods to analyze supplier’s cost• Technics to Reduce Procurement Cost - Ways to reduce direct materials cost - Approaches to reduce costs - Organizational supports and project management• Supplier Negotiation Skills - The essence of procurement negotiations - Basic principles of procurement negotiations - Negotiation implementation rules

• 供应链视角下的采购新职能 - 采购的规范性和专业性建设 - 供应链整合阶段的采购新职能 - 采购与供应链管理的收益• 采购成本分析方法 - 影响采购成本的因素 - 关于学习曲线对分析供应商成本的作用 - 采购成本分析 - 供应商成本分析的方法• 采购成本降低技巧 - 直接物料的成本降低方法 - 关于规格降本、标准化降本、流程降本、库存降本、谈判降本、生命周期降本等 - 成本降低的组织系统支持及项目管理方法• 供应商谈判技巧 - 采购谈判的实质 - 采购谈判的基本原则 - 谈判实施规程

Procurement Cost Control and Supplier Negotiation Skills采购战略制定与供应商谈判技巧 CN 中文


Managers, supervisors and related personnel who involve in procurement and/or supply chain management 采购经理、采购主管、供应链管理人员、外协管理人员，计划部、质量管理部的经理和员工



It is of strategic importance for any company to maintain a supply market with cost advantages and high competitiveness. It has become a key factor for enterprises to cooperate with suitable suppliers and provide products and services of superior quality and competitive pricing. With the actual cases of procurement cost reduction of distinguished enterprises, contents of effective methods to reduce procurement cost, procurement quotation analysis and the cost composition of suppliers will be discussed. This training will help participants to realize the factors that affect procurement negotiations and master different styles and skills for procurement negotiations.

对任何一个公司来说，拥有并保持一个具成本领先优势及高度竞争力的供应市场，是富有关键战略意义的。企业能否寻找合适的供应商，能否提供价廉物美的产品和服务，已成为影响企业未来市场竞争力的关键因素。本课程结合行业标杆企业降低采购成本实际案例，与学员共同讨论掌握采购总成本降低的有效方法、采购报价分析和供应商的成本构成，帮助学员认识影响采购谈判的因素并掌握不同采购谈判的风格、采购谈判策略和技巧，将有助于开阔眼界、开拓思路、优化决策。

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Trainer: Mr. WUSchedule: 09:00-17:00, 29-30 August 2020 Members: RMB 3,800; Non-members: RMB 4,200 (Incl. lecture, course materials, refreshments and lunch)Language: ChineseLocation: Dongguan

讲师：武老师时间: ��:��-��:��，��年�月��-��日会员: �,��元；非会员: �,��元 (包括会务费、资料费、午餐费)语言：中文地点：东莞

Effective Selling Skills

30

Effective Selling Skills创造业绩销售技巧 CN 中文


All sales functions and sales-oriented people

以销售为导向的人士


This program will teach you how to increase your self-confidence and develop a positive attitude towards

selling, improve your selling and communication techniques, convert objections into sales opportunities and

enhance your sales planning and pre-sales preparation. You will be able to achieve win-win sales and customer

relationships, increase call & presentation effectiveness and improve company image.

该课程将让学员学会增强自信，树立积极乐观的态度，提高销售技巧与沟通水平，将客户的反对意见转化为销售

机会，改进销售计划以及售前准备。通过该课程学习，学员将实现销售与良好客户关系的双赢，增强电话沟通及

销售报告效果，提升公司形象。


• Customer-satisfaction selling and value-added selling

• Improve customer relationships and sales interaction skills

• Enhance persuasiveness and reduce buying resistance

• Probe and confirm customers' needs and decision criteria

• Sell benefits to satisfy identified requirements

• Overcome objections and buying resistance

• The negotiation atmosphere, strategies and tactics

• Resolve customers’ problems

• Pre-call and account planning

• Sales presentation and negotiation planning

• 合顾客口味的销售以及增值销售

• 改善与客户的关系及互动销售技巧

• 提高说服力，降低购买的抵触性

• 摸索并确认顾客的购买需求以及做决定的标准

• 推销产品优势，满足确定的需要

• 战胜障碍与购买抵触性

• 谈判气氛、策略和技巧

• 解决客户问题

• 客户拜访或电话拜访前期计划

• 销售演讲与谈判技巧

Trainer: Mr. Bee LAMSchedule: 09:30-17:30, 3-4 September 2020 Members: RMB 3,600; Non-members: RMB 4,000 (Incl. lecture, course materials, refreshments and lunch)Language: ChineseLocation: Shenzhen

讲师：林鸿钊先生时间: ��:��-��:��，��年�月�-�日会员: �,��元；非会员: �,��元 (包括会务费、资料费、午餐费)语言：中文地点：深圳

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Excel Applications in Human Resource and Admin ManagementExcel技能在人力资源及行政管理的应用 CN 中文


- HR professionals who will apply Excel frequently in daily work with certain knowledge 工作中经常使用Excel，具有一定Excel功底的人力资源从业人员- Participants want to improve Excel application skills and efficiency 适合有需要系统提升Excel使用水平，提高数据处理效率的职业人士


Microsoft Excel is vital for human resource management. To improve work efficiency, mastering Excel operation skills is beneficial to support decision making. However, it’s still difficult for most of the people to apply software functions, process and filter tedious data. This training will help the participants to master the skills to cope with non-standard data, flexibly make good use of functions & formulas for data and statistics, filter and process with effective tools and technics of human resource and admin management practice.

人力资源管理离不开Excel办公软件，掌握好Excel操作技能，可以快速提高工作效率，辅助管理决策。可是，有很多人还面临数据处理、函数运用和筛选的操作问题。本次培训将通过实战案例，结合Excel工具、技术和人力资源管理实际，帮助学员掌握处理不规范数据的技巧，灵活运用函数进行数据查询和统计，利用数据透视表和动态按钮的技能。


• Data Specification Tools − Text to columns − Flash fill − Data validation• Basic Data Analysis in Human Resource Management − Due date calculation − Due days alert − Length of service − Pivot table application in personnel information• Salary and Other Benefit Related Data Analysis − Automatically match salary level − IIT calculation template − Calculation of bonus tax − Extrapolate pre-tax salary based on after-tax salary• Training and Performance Data Analysis − Training questionnaire − Obtain results under multiple conditions − Performance evaluation

• 数据规范工具 − 数据分列 − 快速填充 − 数据验证• 人力资源管理基础数据分析 − 到期日期计算（生日、合同） − 到期天数颜色提醒 − 根据入职日期计算企业工龄 − 员工信息透视汇总• 薪酬与福利数据分析 − 薪酬等级自动套档匹配 − 最新个税计算模板 − 年终奖缴税的计算方法 − 根据税后工资倒推税前工资• 培训和绩效数据分析 − 设计调研问卷 − 多条件结果判断 − 绩效星级评价

Trainer: Mr. WANG ZhongchaoSchedule: 09:30-17:30, 10 September 2020 Members: RMB 1,800; Non-members: RMB 2,000 (Incl. lecture, course materials, refreshments and lunch)Language: ChineseLocation: Guangzhou

讲师：王忠超先生时间: ��:��-��:��，��年�月��日会员: �,��元；非会员: �,��元 (包括会务费、资料费、午餐费)语言：中文地点：广州

NEW

PowerPoint Application in Business Reporting and Presentation

32

• PowerPoint Essential Skills − Design and making process − Identify target audience – 5W1H − Essential skills application• Effective Information Presentation − Stress key point from texts − Shape optimization − Picture optimization − Table and sheet beautification• Logical Structure Optimization − Logic optimization models − Logical ways to present − 4 points to note in business slideshow• Unify Your PowerPoint − Slide master − Format − Theme color• Impressive Presentation − Slide show − Link and insert

• PowerPoint必备技能 − 报告制作流程 − 确定汇报目标 ‒ �W�H模型 − 必备技能操作• 信息有效呈现 − 文字性文稿如何突出重点 − 形状优化 − 图片优化 − 表格优化• 逻辑结构优化 − 逻辑优化模型 − 理顺演示逻辑方法 − 商务演示文稿的�个要点• 报告风格统一 − 母版 − 版式 − 主题• 魅力演示呈现 − 报告播放 − 链接与嵌入

PowerPoint Application in Business Reporting and Presentation商务PowerPoint汇报与呈现 CN 中文


Professionals who will apply PowerPoint frequently in daily work with certain knowledge of PowerPoint and those who want to improve PowerPoint design and presenting skills工作中经常使用PowerPoint，具有一定PowerPoint功底的专业人士，以及希望提升PowerPoint制作、演示技巧的职场人士



Microsoft PowerPoint application is common and fundamental in daily work. To improve work efficiency and enhance mutual communication in report or presentation meetings, this training will help you to clear the logical structure of your PowerPoint and turn tedious texts into an impressive slideshow.

现今的商务往来离不开PowerPoint的应用，掌握制作及展示演示文稿的技能，既可以快速提高工作效率，又可以增进双方的沟通效果。本次培训将通过实战案例，结合PowerPoint工具和技术的应用，帮助学员理清设计思路，有技巧地提炼冗长的文字，并逻辑清晰地进行汇报或展示。

Trainer: Mr. WANG ZhongchaoSchedule: 09:30-17:30, 11 September 2020 Members: RMB 1,600; Non-members: RMB 1,800 (Incl. lecture, course materials, refreshments and lunch)Language: ChineseLocation: Guangzhou

讲师：王忠超先生时间: ��:��-��:��，��年�月��日会员: �,��元；非会员: �,��元 (包括会务费、资料费、午餐费)语言：中文地点：广州

NEW

How

to b

e a

Coac

hing

Lea

der

33

• Leadership - Leadership development in the VUCA world - Types of leadership development• Coach - ICF coaching definition and core theory - Coaching leadership style - Core principles of coaching - Three elements of high-quality coaching - ICF coaching definition and core theory• Tools - Introduction of GROW model - Coaching competencies - Self-challenging• Coaching Practice - Group demo - Action plan

• 领导力 - VUCA时代的领导力需要进化 - 领导力发展的类型• 教练 - ICF教练定义与教练核心原理 - 教练型领导力定义 - 教练核心原理 - 高质量教练对话的三要素• 工具 - GROW模型 - 教练技术四能力 - 领导力自我挑战• 教练实践 - 团体演练 - 教练辅导计划

How to be a Coaching Leader如何成为教练型领导者 CN 中文


Managers and team leaders 经理、主管及团队负责人



In the VUCA world, the challenge ahead of business leaders is no longer just about “what good leadership looks like”, but also about “how to grow broader leadership mindsets”. Coaching is a set of specific skills, a mindset and a facilitative process that helps others think forward. Business leaders who acquire coaching skills can unlock new thinkings and potential behaviors to develop their own leadership styles, meanwhile, support employees to do inward learning, self-reflection, limitation clarifications and blind spot explorations. Leaders appropriately reinforce the skills and mindsets of coaching leadership, further form an outstanding team and build a winning “coaching organization” through the solid “learning by doing” methods.

身处变幻莫测的时代，领导者面临的不只是领导力的挑战，更要关注领导力发展的挑战，因此，培养领导者的方式也需要升级。教练是促进思维方式转化的特殊技能，企业领导者习得教练技术，能够解开新思维和调适行为的潜能，进行自身领导力的发展。领导者善用教练辅导技术，可支持员工向内学习，自我察觉，厘清局限和发掘盲点，帮助对方打破固有的处理模式和习惯，以崭新的方式来解决问题并激发员工的最大潜能。通过学习与实践结合的路径，领导者适当地巩固了教练型领导力的技能和心态，更进一步打造出卓越非凡的教练型组织和领导团队。

Trainer: Ms. Surina WANGSchedule: 09:30-17:30, 24-25 September 2020 Members: RMB 5,000; Non-members: RMB 5,500(Incl. lecture, course materials, refreshments and lunch)Language: ChineseLocation: Shenzhen

讲师：王女士时间: ��:��-��:��，��年�月��-��日会员: �,��元；非会员: �,��元 (包括会务费、资料费、午餐费)语言：中文地点：深圳

Stress and Emotion M

anagement

34

• Stress Management - What is stress and why we feel stressed - Relationship between performance and stress - Diagnose different stress signals and identify the source of stress - Stressors - Assess your stress level - Stress management ABC• Emotion Management - The five dimensions of EQ - Understand emotions: examples of positive and negative emotions - Deal with our own fear, stress and frustration - Practice positive self-talk in stressful and emotional situations - Definition of AQ: application of AQ in adversities

• 压力管理

- 什么是压力和我们为什么会感到有压力

- 工作绩效表现与压力的关系

- 诊断不同的压力讯号和判定产生压力的成因

- 压力源

- 如何判断个人的压力水平

- 压力管理ABC

• 情绪管理

- 情绪商数的五维度

- 情绪认知: 正负面情绪的例子

- 如何面对个人的恐惧、压力与挫败

- 练习以正面自我对话去面对不同的处境

- 逆境商数的定义：在困难处境中应用逆境商数


People who want to enhance stress and emotion management skills in order to improve work performance or interpersonal relationship适合任何希望透过提升压力和情绪管理技巧从而改善工作表现或人际关系的在职人士



Stressful situations are all too common in the workplace today, it has become harder and harder for us to manage our emotions under these circumstances. Only those who can handle their emotions and work well under pressures can achieve excellence in their career path. In addition, being able to control your emotions is key to your happiness. After attending this training program, you will be able to recognize the emotions of you and the others, as well as master some tools to manage your emotions and apply them in making decisions under different stressful situations.

在今天的工作环境中，压力可以说是无处不在。但在面对这些困境时，有效管理我们的情绪却越来越困难。只有那些在压力下，仍能处理好他们情绪并有优异工作表现的人，才能踏上成功之路。与此同时，能够控制好个人情绪也是快乐生活的泉源。通过本课程，学员将学会如何辨别个人和他人的情绪，掌握管理情绪的方法和工具，从而在各种压力中作出最佳决策。

Trainer: Mr. Alan LEESchedule: 09:30-17:30, 30 October 2020 Members: RMB 1,800; Non-members: RMB 2,000 (Incl. lecture, course materials, refreshments and lunch)Language: ChineseLocation: Shenzhen

讲师：李兆麟先生时间: ��:��-��:��，��年��月��日会员: �,��元；非会员: �,��元 (包括会务费、资料费、午餐费)语言：中文地点：深圳

Stress and Emotion Management压力与情绪管理 CN 中文

• Project kick-off and project targets

• Set up an efficient project structure

• The role of project manager

• How to establish the statement of a project

• Project planning stages

• Apply the work breakdown structure (WBS)

• Divide project phases and make project schedules

• Foresee risks and resolve problems

• Analyze project budgets and control costs

• Project human resource planning and management

• Communicate with the team and report to the management

• 定义项目启动和项目目标

• 建立有效的项目架构

• 项目经理的角色

• 如何建立项目描述

• 项目管理的各个阶段

• 工作分解结构的应用

• 划分项目阶段，制作项目进度时间表

• 预测风险并解决问题

• 分析项目预算与控制成本

• 项目人力资源计划及管理

• 与团队的有效沟通，并向管理层报告

Project Management Essentials项目管理精要


Project managers, project engineers and other stakeholders 项目经理、项目工程师与相关人士



Managing projects requires a great deal of skills, which makes it so interesting and challenging. This two-day workshop will help you to deal with the challenges of cost pressure, limited time and high quality. It shows you how to plan and start a new project effectively, seize the key facets to implement and manage an entire project successfully. Simulations and group activities enable you to better master the new project management techniques and templates.

项目管理工作有趣且富于挑战性，对技能、技巧要求很高。本课程将带领学员迎难而上，直面成本压力、时间限制和高品质要求的考验，教会学员如何有效地计划和启动新项目，使学员领会成功开展和管理整个项目的要点。通过情景模拟和小组活动，学员能更好地掌握项目管理新技巧及工具，提高信息流程、项目监管和项目报告的效率。

Proj

ect M

anag

emen

t Ess

entia

ls

35

CN 中文

Trainer: Mr. Alan LEESchedule: 09:30-17:30, 19-20 November 2020 Members: RMB 3,600; Non-members: RMB 4,000 (Incl. lecture, course materials, refreshments and lunch)Language: ChineseLocation: Shenzhen

讲师：李兆麟先生时间: ��:��-��:��，��年��月��-��日会员: �,��元；非会员: �,��元 (包括会务费、资料费、午餐费)语言：中文地点：深圳

Total Quality M

anagement

36

• The Lifeline of Business – Quality - Reflection of quality sense - 7 principles of quality management - Requirements of total quality management• On-Site Quality Supervision - 3 paths to achieve real standardization - Thoughts and methods of on-site quality supervision - Mistake-proofing• Quality Issues Analysis and Its Solving Tools - Source control - Methods and steps to analyze the problems and make decisions - Control and improvement of quality issues• Quality Control Circle - Approaches to launch statistical quality control - Requirements, types and tools for goal setting - Conditions and principles for quality control circle implementation• Quality Culture Establishment - Basic framework of quality culture establishment - Quality culture establishment construction - Development and enhancement of quality culture

• 质量是企业的生命 - 质量意识的体现 - 七项质量管理原则 - 全面质量管理的要求• 现场质量管理 - 实现真正标准化的三大路径 - 现场品质管理的思路和方法 - 防错技术• 质量问题分析与解决的工具 - 源头管理 - 问题分析与决策的方法与步骤 - 问题的把握与改善• 品质圈活动的开展步骤 - 现状分析的几种统计手法 - 目标建立的要求、分类及工具 - 组织实施的要求和原则• 质量文化建设⸺巩固质量的根本 - 质量文化建设的基本框架 - 质量文化的构建 - 质量文化的发展与优化

Total Quality Management全面质量管理 CN 中文


General managers, plant managers, production managers, supply chain managers, quality managers, quality supervisors and front-line management personnel in manufacturing industry制造型企业的总经理、厂长、生产经理、供应链管理者、质量经理、质量主管、车间主任、一线管理人员等设计生产管理的在职人士



It is said that total quality management is to manage the quality from the root, however, we didn’t know the root well. This two-day training will help you to understand total quality management in a deep and clear way, in order to improve the awareness and abilities of preventing and solving quality problems. With skills introduced in the training, you could resolve the quality issues from the roots by standardizing production procedures and prevent repeated quality issues.

有人说全面管理的目的只有一个：从根源控制质量。那根源是什么呢？本课程将帮助学员深入、透彻理解全面质量管理，提升全员预防质量问题和解决质量问题的意识和能力，掌握标准化作业和从源头解决质量问题的方法，防止质量问题发生和不断重复发生，向质量改进要利润。

Trainer: Mr. LIUSchedule: 09:00-17:00, 5-6 December 2020 Members: RMB 3,800; Non-members: RMB 4,200 (Incl. lecture, course materials, refreshments and lunch)Language: ChineseLocation: Dongguan

讲师：刘老师时间: ��:��-��:��，��年��月�-�日会员: �,��元；非会员: �,��元 (包括会务费、资料费、午餐费)语言：中文地点：东莞

NEW

PowerPoint Application in Business Reporting

and Presentation

• Interactive learning approach• Strengthen oral German• Oral German practices • Focus on business German• Convenient schedule (Saturdays)• Small class: 7-18 students / class• Original German Textbook: Schritte International A2.1-2.2 with CD

• 轻松的互动式学习• 强化口语能力• 口语实战练习• 商业背景下的德语运用• 便利的时间安排（周六）• 小班教学：每班�-��人• 原版德语教材：Schritte International A2.1-2.2共2册，带CD

Business German A1商务德语A1


• Beginners who are interested in German language 对德语有兴趣的入门或零基础学员• Professionals who require German language skills 有德语需求的专业人士



The course will elevate participants’ German proficiency to a level at which you can understand and use familiar expressions and basic phrases aiming at satisfying concrete needs in daily life and the workplace. You will be able to handle simple conversations including introduction of yourself and others as well as asking or answering common questions with details. During the language learning, you will get a better understanding of Germany and German culture.

通过本课程，学员将掌握日常生活和工作的基本习惯用语，学会表达具体的需要。当对方讲话慢且清楚时，能够进行简单的交流，如介绍个人信息，包括居住地、人际关系、所有物等，并在交流中以简单的方式做出提问和回答。在语言学习的同时，学员将更好地了解德国以及德国文化。

Busi

ness

Ger

man

A1

37

CN/DE 中文/德文

Remark: Dates may be adjusted according to public holidays.备注：日期可根据公众假期做调整。

Units / 课时120 units45 minutes/unit

��课时��分钟/课时

Duration /日期 14 March 2020 - 15 August 2020 ��年�月��日 - ��年�月��日

Time / 时间 Saturdays: 10:00-12:30 & 14:00-16:00 周六:��:��-��:�� 及 ��:��-��:��

Language /语言 Chinese and German 中文和德文

Price / 价格GCC member: RMB 6,900/seatNonmember: RMB 7,600/seatIncluding lecture and course materials RMB 300

会员：�,��人民币非会员：�,��人民币含教材和资料费��元

Venue / 地点 Unit 1903 Leatop Plaza, No. 32 Zhujiang East Road, Tianhe District, Guangzhou

广州市天河区珠江东路��号利通广场��B室

Business German A1

Business German A1商务德语A1 CN/DE 中文/德文

38

• Interactive learning approach• Strengthen oral German• Oral German practices• Focus on business German• Convenient schedule (weekday nights)• Small class: 6-20 students / class• Original German Textbook: Aussichten A1 with workbook and CD

• 轻松的互动式学习• 强化口语能力• 口语实战练习• 商业背景下的德语运用• 便利的时间安排（工作日晚上）• 小班教学：每班�-��人• 原版德语教材：《走进德国》A1学生用书及练习手册，共�册，带CD


• Beginners who are interested in German language 对德语有兴趣的入门或零基础学员• Professionals who require German language skills 有德语需求的专业人士



The course will elevate participants’ German proficiency to a level at which you can understand and use familiar expressions and basic phrases aiming at satisfying concrete needs in daily life and the workplace. You will be able to handle simple conversations including introduction of yourself and others as well as asking or answering common questions with details. During the language learning, you will get a better understanding of Germany and German culture.

通过本课程，学员将掌握日常生活和工作的基本习惯用语，学会表达具体的需要。当对方讲话慢且清楚时，能够进行简单的交流，如介绍个人信息，包括居住地、人际关系、所有物等，并在交流中以简单的方式做出提问和回答。在语言学习的同时，学员将更好地了解德国以及德国文化。


Units / 课时About 133 units45 minutes/unit

约��课时��分钟/课时


Time / 时间 Tuesdays & Thursdays: 19:00-21:00 每周二、周四晚��:��-��:��




Venue / 地点 Unit 1715, Western Tower, 4th Renmin Nan Road, Chengdu, Sichuan

成都人民南路四段威斯顿联邦大厦��室

PowerPoint Application in Business Reporting

and Presentation

• Interactive learning approach• Strengthen oral German• Oral German practices • Focus on business German• Convenient schedule (weekday nights)• Small class: 6 - 20 students / class• Original German Textbook: Aussichten A2 with workbook and CD

• 轻松的互动式学习• 强化口语能力• 口语实战练习• 商业背景下的德语运用• 便利的时间安排（工作日晚上）• 小班教学：每班�-��人• 原版德语教材：《走进德国》A2学生用书及练习手册，共2册，带CD

Business German A2商务德语A2


• Beginners interested in German language, who have finished A1 course 对德语有兴趣的，已接受A1培训的学员• Professionals who require German language skills 有德语需求的专业人士



Participants will understand sentences and commonly used expressions associated with topics for different circumstances (e.g. personal information or information about shopping, work and surroundings). Also, participants can make themselves understood in simple and routine situations when dealing with the exchange of information on familiar and common topics. In the conversation, participant can describe their backgrounds, educations, surroundings and other basic things in a simple way.

通过此课程，学员将能够理解直接关及身边事物的句子和常用语（例如，关于个人、家庭、购物、工作或周围环境等信息）。同时，学员还能够在简单的日常情景中，就大家熟悉的事物进行交流；能够使用简单的话描述自己的背景、学历、身边的环境以及与基本需要相关的事物。

Busi

ness

Ger

man

A2

39

CN/DE 中文/德文


Units / 课时About 133 units45 minutes/unit

约��课时��分钟/课时


Time / 时间 Wednesdays & Fridays: 19:00-21:00 每周三、周五晚��:��-��:��




Venue / 地点 Unit 1715, Western Tower, 4th Renmin Nan Road, Chengdu, Sichuan

成都人民南路四段威斯顿联邦大厦��室

NEW

Business German A2

Business German A2商务德语A2 CN/DE 中文/德文

40

• Interactive learning approach• Strengthen oral German• Oral German practices• Focus on business German• Convenient schedule (Saturdays)• Small class: 7-18 students / class• Original German Textbook: Schritte International A2.1-2.2 with CD

• 轻松的互动式学习• 强化口语能力• 口语实战练习• 商业背景下的德语运用• 便利的时间安排（周六）• 小班教学：每班�-��人• 原版德语教材：Schritte International A2.1-2.2 共2册，带CD


• Beginners interested in German language, who have finished A1 course 对德语有兴趣的，已接受A1培训的学员• Professionals who require German language skills 有德语需求的专业人士



Participants will understand sentences and commonly used expressions associated with topics for different circumstances (e.g. personal information or information about shopping, work and surroundings). Also, participants can make themselves understood in simple and routine situations when dealing with the exchange of information on familiar and common topics. In the conversation, participant can describe their backgrounds, educations, surroundings and other basic things in a simple way.

通过此课程，学员将能够理解直接关及身边事物的句子和常用语（例如，关于个人、家庭、购物、工作或周围环境等信息）。同时，学员还能够在简单的日常情景中，就大家熟悉的事物进行交流；能够使用简单的话描述自己的背景、学历、身边的环境以及与基本需要相关的事物。


Units / 课时120 units45 minutes/unit

��课时��分钟/课时

Duration /日期 5 September 2020 - 21 March 2021 ��年�月�日 - ��年�月��日

Time / 时间 Saturdays: 10:00 - 12:30 & 14:00 - 16:30 周六：��:�� - ��:�� 及 ��:�� - ��:��




Venue / 地点 Unit 1903 Leatop Plaza, No. 32 Zhujiang East Road, Tianhe District, Guangzhou

广州市珠江东路��号利通广场��B室

Trainer Introduction培训师简介

Alan LEEMr. Alan Lee is a corporate training and management consultant who assists many corporations on topics such as Advanced Leadership, Assertive Communication, Negotiation Skills, Change Management, Employee Development and Coaching, Supervisory and Management Skills, Team Building, and Sales and Customer Service. Alan had worked for a multinational manufacturer as Head of Engineering Department for over 15 years. He was the Chairman of the Hong Kong Leadership Training Association from 1994 - 1997.

Bee LAMMr. Bee Lam has been engaged in sales and sales management, business, quality and customer services improvement for more than 15 years. He is a certified facilitator of Huthwaite SPIN, Wilson Learning and NLP Certified Practitioner. He graduated in Sociology from Baptists University Hong Kong.

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Jasmine FAST-LINOver years of working and living in 12 international cities of Asia, the USA and Europe, particularly in Germany for over a decade, Dr. Fast-Lin has been delivering training/coaching programs and consultancy projects within Greater China, Singapore, Vietnam, South Korea, Japan, Germany and the United Kingdom. With her expertise in training delivery, she analyzes training needs, design and select training courses for multinational corporations. Also, she conducts intercultural groups facilitation and training/coaching for top and senior/middle managers or executives for clients from more than 25 nationalities, many of which are from Fortune 500 multinationals at all levels. Apart from her training and consultancy work, Dr. Fast-Lin likes writing and has published more than 500 articles related to global management practices, particularly in the field of cross-cultural management.

Baoheng ZHAOMr. Zhao has 10 years' experience in IT Department and more than 8 years' teaching experience, awarded Microsoft's Most Valuable Expert and Microsoft Training Certified Lecturer. He receives high evaluations from clients including numerous corporations, government offices and universities.

Allen LIUAllen has rich experience as a trainer and coach on presentation and public speaking. He conducted trainings about business speech and presentation, work report and communication, etc., which are with good comments from participants. His clients include JLL (Jones Lang LaSalle), Maersk, Allianz and so on. He holds training with lots of cases study and stimulation to keep interactions with participants.

Jun ZHANGMs. Zhang Jun has more than 10-year management training experience for international blue chip companies. She is an accredited trainer of consulting companies from Europe and the USA. She specializes in leadership management training and soft skills trainings. She has rich experience of training international groups from European, US and Asia Pacific with cultural insights and has been delivering trainings in many cities across Greater China region. She has gained solid industrial knowledge from world leading companies in manufacturing, service, IT etc. Her training is interactive, reflective among the most sought-after trainers by Fortune 500 companies in Greater China. She delivers training in fluent English and/or Chinese.

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Mr. LIUMr. Liu has been engaged in production mangement for over a decade with rich experience in production quality management. He was Quality Supervisor of Samsung Electro-Mechanics, Vice General Manager of Xieyu Plastics Co, Ltd. and Auditor of Shanghai NQA Certification Co., Ltd., accumulated actul practices in both international and domestic manufacturing enterprises.

Mr. LIMr. Li has been engaged in production risk control and management with rich experience in large state-owned enterprises and companies from Japan, South Korea and America. With his career development, he has studied the thoughts, concepts and methods of multinational corporation management. Mr. Li formed his unique and practical management system by putting his experience into practice while accumulating more from what he learned from daily work. To share his insights, he has published more than 20 books on various aspects of business management.

Lily ZHENGMs. Lily Zheng has been engaged in human resource management for more than 10 years. She has profound theoretical background and work experience as senior HR executives in multi-national companies. Her training is vivid and embedded with practical case studies. She is proficient in strategic human resource planning, recruitment process optimization, interview techniques, career planning and training management system construction, benefits and compensation system design and implementation, performance management and employee relations management.

Mingwei GUO With over 15-year experience in security operations in famous multinational companies such as Budweiser and 3M, Mr. Guo is proficient in safety management, full system establishment of new plants construction and operation, safety pre-examination and system integration of M&A plants. Engaged in safety audit and consulting for years, he has completed more than 50 domestic and foreign audits and consulting projects for Apple and Huawei. Besides, Mr. Guo provided safety improvement and consulting projects for over 100 companies, including DuPont, GE Group, SAIC Motor, Guangzhou Automobile Group and so on.

Nausheen I. CHENNausheen Ishtiaq-Chen is a filmmaker, public speaker and corporate trainer from Pakistan and New York City, currently based in Shenzhen, China. She is an alumna Fulbright Scholar, and graduated with master’s degree in Media Studies from The New School in New York City. She has experience as Marketing Manager, Corporate Trainer and External Relations Manager at Procter & Gamble. Under her management, P&G received a top 5 nomination for the International Community Service Awards by the US Chamber of Commerce in 2009 and 2010. Nausheen has led several trainings and workshops in communications related fields over the past 10 years and is now focused on workshops on Creating Powerful Visual Strategies for companies. She is interested in helping companies build on their traditional marketing strategies to emerge as impactful and memorable visual brands for their customers, networks and a wider audience.

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Surina WANGMs. Surina Wang is an ICF Associate Certified Coach (ACC) and an accredited Evidence-Based Coach by Fielding Graduate University. Surina has been certified to administer assessment tools such as Hogan, DISC and Facet5. She supports SISU’s MBA students on Mentor-Mentee Program since 2011, assumes the role of ICF Shanghai Chapter Ambassador to promote quality coaching and is a global coach for Coach A (the largest coaching organization in Japan). Surina has accumulated over 20 years of human resources and consulting management related work experience in Greater China region. She participates in the projects with JP Morgan Fleming Taiwan Group, ING Baring Securities, Canadian Imperial Bank of Commerce, UBS, Bank of America and Coca-Cola Taiwan Ltd.

Mr. SUMr. Su is a Master of Law of East China University of Political Science and Law. With his hard work and related practical experience, he passed the First Level of National Certificated Human Resources Professional. As the Director of Legal Affairs and General Counsel of SAIC Motor Group, he keeps studying on updated laws and was certificated as Senior Trainer of City & Guilds of London Institute. Mr. Su is also a guest professor of Lecture of Laws produced by CCTV-12.

Xiaolong WANGMs. Wang has many years of secretarial and assistant related working experience. She worked as Administration Supervisor, Trainer and Secretary to General Manager in Kodak (China) and Linde (China). Ms. Wang is proficient in planning large-scale meetings and events, familiar with administrative management system and procedures, good at handling security, canteen, transportation and other company administrative routines. Ms. Wang combines her senior administrative experience with high-end business practice, gives lectures on professional secretary & assistant skills, business etiquette, conference management and office management etc. Ms. Wang conducts trainings with interactions by role-plays, group discussions, case studies and so on.

Mr. WUMr. Wu is an expert of supply chain, purchasing, warehousing and inventory management, worked in famous companies as Supply Chain Director, Strategic Channel Director and General Manger. He is a National Certificated Corporate Trainer, Certified Professional in Supply Management (CPSM), Senior Trainer and Consultant of International Trade Center. Besides, he gives lectures as a guest professor of Tsinghua University, Peking University, Zhejiang University and Sun Yat-sen University.

Mr. YUMr. Yu is a professor and doctoral tutor in Beijing Jiaotong University and a visiting professor in Yangtze Delta Region Institute of Tsinghua University. He works as Executive Director in China Institute of Management Accounting with lots of related certifications, such as CPA of China, Senior Auditor, ACCA. Also, he is an Advisory Expert in Enterprise Accounting Standards Board, Central Ministry of Finance and a Researcher in China Academy of Management Sciences.

For more information, please contact: 如需了解更详尽信息，请联系我们：

Zhongchao WANGMr. Wang emphasizes the combination of practical tools and cases to improve the work efficiencies of participants. He always encourages participants to think and work out the effective solutions to actual problems in their daily work by applying what they learnt from the trainings. Mr. Wang will also demonstrate detail procedures to deepen impressions of participants and answer their questions patiently.

German Teaching TeamAs professional German language teachers, the team has more than 6 years of German teaching experience. They have gained rich living and working experience in Germany with a profound understanding of German Culture and Language and they are experienced interpreters as well. The atmosphere of German class is interactive and vivid, with emphasis on the oral practice of students in the process of teaching. Some of the treainer introductions are as following:

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Ms. Milly ZHAOTel.: +86 - 20 8755 8209 Fax: +86 - 20 8755 1889 Email: [email protected]

Fei LIUMr. Liu holds Master Degree of Arts in German and Literature with profound understanding of German Culture and Language, he live and worked in Germany for years. With more than 6 years of German teaching experience, over 5000 teaching hours, he is familiar with all kinds of German teaching materials. Over the past few years, hundreds of students from his classes have laid a solid foundation in German, passed German examinations such as DaF and DSH, and studied or worked in Germany.

Shuhong YEWith rich experience as interpreter for well-known international compaines and offical organizations, Ms. Ye is proficient in Business German applications. In 2012 -2014, she participated the teaching program by Confucius Institute Headquarters (HanBan: public institution affiliated with the Chinese Ministry of Education) as one of the national language teachers in Germany. She has a good understanding of the difficulties in various stages of German learning and is good at simplifying complexity to help participants understand better.

Maggie HORVATHMs. Horvath is a German teacher with more than 6 years of German teaching experience, certificated DaF (German as Second Language) teacher by Goethe Institut China. She passed the HSK (Chinese Proficiency Test) level V, is proficient in Chinese, German, English, Hungarian and Romanian, with rich experience in learning foreign languages.

German Chamber of Commerce in China -

South & Southwest China

中国德国商会 - 华南及大西南地区

The German Chamber of Commerce in China is the official member organization which represents

German companies doing business in China. The German Chamber helps its members succeed by

providing up-to- date market information and practical advice. It offers a platform for the Sino-

German business community and represents its members’ interests towards stakeholders including

government bodies and the public. The German Chamber of Commerce currently has around 2,400

members in mainland China.

The German Chamber informs, facilitates, supports and represents:

InformOur business seminars cover a wide range of topics and give up-to-date information on legal, finance, HR, marketing etc. issues presented by expert speakers.

Our events focus on current problems, give hand-on insights into the local business situation and offer a platform for exchange with peers to find solutions together.

connect the German, international and Chinese business community.

Represent With our contacts to local government bodies we advocate for our members’ business interests and help solve specific business needs. For this we have met with 50 government authorities in more than 12 cities across our region in 2018.

German Chamber of Commerce in China | South and Southwest

1903 Leatop Plaza 32 Zhu Jiang East Road, Tianhe District 510620 Guangzhou

Tel: +86 (0)20 8755 8203 | Email: [email protected] | www.china.ahk.de

SupportThe Chamber organizes a wide range of networking events to provide opportunities to

Facilitate

Connect

With our Chamber of Commerce network of 80 Chambers all over Germany and a China liaison o�ce, we cano�er you everything you need to enter, develop and invest successfully in the German market.

Inform

Our business seminars provide up-to-date information on legal, �nance, HR, marketing and further issues.The Chamber publications and surveys give insight to the latest economic data: strategies, trends and �gures.

Enable

The Chamber o�ers a wide range of networking opportunities to connect the German, Chinese and international business community. Matchmaking events introduce members and friends.

Support

Our events focus on current topics, give hands-on insights into the business situation in China and Germanyand o�er a platform for exchange to �nd solutions and new business together.

Become a Friend of the German Chamber in China • South and Southwest

The German Chamber of Commerce in China is the o�cial member organization representing German

business in China. The German Chamber helps its members and friends succeed by providing up-to-date market information and practical advise. It o�ers a network for the Sino-German business community andsupports with know-how, services, events and business contacts. The German Chamber has more than2,300 members in Mainland China.Every Chinese company interested in connecting with and increasing business cooperation with Germancompanies can join us as “Friend of the Chamber” .

www.china.ahk.de

Guangzhou O�ce:

Contact Person: Ms. Eliza Wu

Tel: +86-20-8755 2353*225

Email: [email protected]

Shenzhen O�ce:

Contact Person: Ms. Suzanne Su

Tel: +86-755-8635 0485


Chengdu O�ce:

Contact Person: Mr. Wen Xiaofei

Tel: +86-28-8533 6840


我们的网站是最大的中德商务网站之一，平均每月拥有超过��,��次的网页浏览率。其网站信息包含来自中国大陆、香港、台湾和德国卡尔斯鲁厄共��个分支机构提供的活动、市场、展览、服务等信息。

广告机会⸺德国工商大会网站Advertising on AHK Greater China Website

http://china.ahk.de/

Our Website with over 100,000 page impressions, is the largest Sino-German business platform. It offers information on events, markets, trade fairs, jobs and services of 12 offices in Greater China and Germany.

Banner Advertising横幅广告

Company Listing公司在线名录

Investment Promotion开发区推荐专栏

Contact:

Phone: +86 - 20 - 8755 8208Fax: +86 - 20 - 8755 1889Email: [email protected]

Ms. Ashley HE | 何雪莹

招聘信息、职业发展建议、人力资源行业趋势 - 欢迎关注我们的微信平台！

DE Job Marketis NOW also live on our official WeChat account!

Contact | 联系人

Ms. Ashley HE | 何雪莹女士Tel.: +86 (0)20 - 8755 8208E-mail: [email protected]

Team of Recruitment & Training Services

Ms. Milly ZHAO | 赵嘉欣Project Manager, Training | Human Resource, Recruitment & Training Services 项目经理（培训业务） | 人力资源与招聘培训部项目经理 Phone: +86 - 20 - 8755 8209Email: [email protected]

Ms. Ashley HE | 何雪莹Project Manager, Recruitment | Human Resource, Recruitment & Training Services项目经理（招聘业务） | 人力资源与招聘培训部项目经理 Phone: +86 - 20 - 8755 8208Email: [email protected]

The German Chambers abroad keep you well connected to the local business communities worldwide

YOUR PARTNER IN GREATER CHINA

(20191220)Training Brochure 2020 German Chamber South China · 2020. 1. 16. · 21 Convincing and...

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