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导游英语 第二版

高等教育出版社出版

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Unit Eight Handling the Accidents

• Travel in Shanghai事故处理—上海导游

教学内容

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• Part A Know-how for Tour Guides导游实务

• 1. The Lost Luggage 丢失行李• 2. Fire Accident 火灾• 3. Traffic Accident 交通事故• Part B Listening Comprehension

导游听力训练• Jinmao Tower 金茂大厦

教学内容• Part C Situational Dialogue 情景对话

• The Bund 外滩• Part D Methods of Introduction 景

点讲解方法 • Method of Explanatory

Introduction 解释法

教学内容• Part E Introduction to Tourist Sites 景点讲解

• Nanjing Road 南京路• Part F Tourism Culture 旅游文化• Twelve Animal Figures 十二生肖• Part G Translation 景点翻译• Tourist Sites in Shanghai 上海旅游

景点

导游实务

Part A : Know-how for Tour Guides

• disembark v.( 使 ) 起岸； ( 使 )登陆

• register v. 记录；登记• tag n. 标签；标记符• submit v. 提交 , 递交• reimbursement n. 付款• trap v. 设陷阱；使陷于困境

New words

• crawl v. 爬行；徐徐行进• placate v. 安慰• bandage v. 包扎• casualty n. 人员伤亡• ambulance n. 救护车• feedback n. 反馈；反应

Proper Nouns

• Shanghai Hongqiao International Airport 上海虹桥国际机场• lost-and-found office 失物招领处• Shanghai Peace Hotel 上海和平饭店

导游实务

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1. The Lost Luggage

• The Brown’s arrive at Shanghai Hongqiao International Airport. After they disembark the plane they claim their luggage, but in vain. Miss Guo Jinxing urges them to get aboard the coach, for other tourists have been waiting impatiently for half an hour.

1. Listen carefully, and fill in the words or phrases you have heard.

• (1) Though she is not held responsible for the lost luggage, Miss Guo should help the Brown’s to________________________. She shouldn’t urge the Brown’s to embark the coach before they register the lost property.

• (2) In case that they cannot find the luggage she should __________________________________to register the lost property.

• (3) With their tickets and luggage tags in hand, the Brown’s could specify the number of luggage and their exterior characteristics, and _____________________________for further contact.

look for the luggage

take them to the lost-and-found office

leave their mobile phone number

• (4) She should leave the phone number of the travel agency, as well write down the address and phone number of the airline office and those of the lost-and-found office at the airport so that they can __________________wherever they travel.

• (5) She should tell the Brown’s to buy some daily necessities, and submit receipts for______________________________

_______________.• (6) If the Brown’s leave Shanghai and the

luggage is still missing, she must inform the airline company of the address and phone number of________________________________.

• (7) She may help them to lodge a claim against____________________________.

keep in touch

reimbursement from the airline company later

the next stop of their travel

the airline company

导游实务

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2. Listen again and answer the following questions.

• 1. What does a tourist usually take with him when they register this lost luggage?

• He should take his tickets and luggage tags when he registers the lost luggage.

• 2. Why is it important to leave the telephone number of the travel agency with the lost-and-found office and the airline company?

• The travel agency can keep in touch with the lost-and-found office and the airline company. If the airline finds the lost property the tourists can get it back as soon as possible.

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2. Fire Accident

• Mr. Brown and his wife check in the Shanghai Peace Hotel. They are watching the TV when the hotel catches the fire. How can the guide take the Brown’s to escape the fire?

导游实务

1. cover their mouth and nose

2. Do not take the elevator

3. sprinkle the water on the door

4. send tourists to the hospital nearby

5. submit a written report

A. to keep it cool and wetB. to prevent from breathing

the smoke C. after the trip is over

D. through a safe emergency exit

E. if there is a power failure F. if they are injured in the

fire G. after the fire disaster

Column A Column B

1. Listen carefully, and match the information in column A with that in column B(There are two extra items in column B).

导游实务

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Suggestions:• (1) The guide should report the fire

immediately to the police.• (2) He should lead the Brown’s to a

safe place through a safe emergency exit. Tourists should cover their mouth and nose and crawl out of the room on hands and knees, with their body close to the ground;

• (3) He must warn them not to take the elevator, for they may get trapped in the elevator because of the power failure caused by the fire.

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• (4) If the doorway is already blocked by a big fire or the dense smoke, tourists should take following measures:

• a. Seal the doorframe with wet clothing and sprinkle the water on the door to keep it cool and wet while waiting for the rescue.

• b. Wave colorful clothing out the window to signal for help.

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• (5) If they are injured in the fire the guide should send them to the hospital nearby.

• (6) The guide should console tourists and encourage them to continue with their travel, if at all possible.

• (7) The guide should make a verbal report to the travel agency and submit a written report after the trip is over.

导游实务

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2. Listen again and answer the following questions.

• 1. Do you think tourists should run as fast as possible when the hotel catches the fire?

• No, tourists should cover their mouth and nose, and crawl out of the room and escape through a safe emergency exit. They should not to take the elevator, for they may get trapped in the elevator because of the power failure caused by the fire.

• 2. Why do you think tourists should seal the doorframe with wet clothing and sprinkle the water on the door when the doorway is blocked by the fire?

• It is dangerous to escape through the gate when the doorway is already blocked by a big fire or the dense smoke. Tourists should sprinkle the water on the door to keep it cool and wet while waiting for the rescue. They may wave colorful clothing out of the window to signal for help.

导游实务

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Additional Tips for Tour Guides

• Traffic Accident

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A guide should handle the traffic accident according to the following procedures:

• The guide should have a rescue for the injured immediately. He should keep calm and remove the tourists to a safe distance from the accident.

• The guide should help to stop the bleeding of the injured tourists, bandage up the wounded and send the badly wounded to the nearest hospital.

导游实务

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• The guide should report to the traffic police and the travel agency as soon as possible. In the case of heavy casualties, the guide should call for an ambulance and report immediately to the traffic police for help and rescue.

• The guide is supposed to protect the accident site for the police investigation.

• The guide should console the tourists and, if possible, continue the travel schedule as planned.

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• The guide should submit a written report to the travel agency which gives a detailed account of the accident, including: the cause of accident, the sequence of events, the process of handling the accident, the tourists’ feedback and the account of those responsible for the accident.

导游实务

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Exercise: Decide whether the statements are true or false

• If it is true, put “T” in the space provided and “F” if it is false.

• 1. ________ Tourists will register their lost luggage at the lost-and-found office at the airport when they fail to find their luggage.

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• 2. ________ A guide should take tourists to take elevator to evacuate as soon as possible if the fire occurs.

导游实务

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• 3. ________ A guide should stand by the road to signal for help immediately when an accident happens .

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• 4. ________ A guide should cancel the travel schedule if the traffic accident because the safety is always the first.

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• 5. ________ A guide should deliver a written report about the accident after the travel is over.

• reduce v. 减少；缩小• surveillance n. 监视；监督• multifunction n. 多功能• recreational adj. 休闲的；娱

乐的

Part B : Listening Comprehension

New words

导游听力Jinmao Tower

Proper Nouns

• Jinmao Tower 金茂大厦• Lujiazui Finance and Trade Districts 陆家嘴金融贸易区• Pudong 浦东• Adrian D. Smith 艾德里安 ·D·史密斯• Grand Hyatt Shanghai 上海君悦大酒店

Jinmao Tower

The tallest building in china and the third tallest building of the world.

It is located in the center of Lujiazui Finance and Trade Districts in Pudong.

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The 88-storey Jin Mao tower was completed in 1999.It is a ingenious skyscraper.

420.5 meters tall

covers an area of 2.3 hectares

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•This building includes modern offices

•a deluxe 5-star hotel –the Grand Hyatt Shanghai

•exhibition halls

•banquet halls

•an observation deck

•entertainment facilities

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a deluxe 5-star hotel

–the Grand Hyatt

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The tower has the best elevators operate .

The speed of 9.1 meters per second.

To the 88th floor for only 45 seconds.

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• Five to six elevators every 10 floors .

• 3 stories deep parking area for 800 cars and 2000 bicycles.

• This area is equipped with 360-degree surveillance cameras.

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顶部观景台

导游听力

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1. Listen carefully, and fill in the blanks with the words or phrases you’ve just heard.

• Miss Brown could hardly sleep. She turns on the light to read the guidebook about Jinmao Tower, the new tourist attraction in Shanghai.

导游听力 Being the tallest building in China and the (1)_________________ tallest building of the world, Jinmao Tower is located in the center of Lujiazui Finance and Trade Districts in Pudong. The (2)________________ -stories Jinmao Tower was completed in 1999. It is (3)_________________ meters tall and covers an area of 2.3 hectares. The architect, Adrian D. Smith, of this skyscraper ingeniously combined the elements of traditional Chinese culture with the (4)________________ architectural styles of the time, which makes Jinmao Tower one of the best-constructed buildings in China. This building includes modern (5)_______________, a deluxe 5-star hotel- the Grand Hyatt Shanghai, exhibition halls, banquet halls, an observation deck, and entertainment facilities.

third

88 420.5

newest

offices

Jinmao Tower

The tower has the best (6)_______________ available. Two direct elevators operate at the speed of (7)_______________ meters per second that can send visitors from the ground floor to the 88th floor for only (8)________________ seconds. There are also five to six elevators every 10 floors, which reduce waiting-time to 35 seconds even during rush hours. The basement of the tower is a parking area 3 stories deep, which can hold 800 cars and (9)______________ bicycles. The parking area is equipped with 360-degree surveillance cameras as a security feature of the building. The tower has an (10)_________________ building 6-stories high which houses the exhibition halls, conference rooms, multi-function halls, grand banquet halls and a recreational center.

elevators

9.1

45

2000

annex

导游听力

2. Listen again, and answer the following questions.

• 1. Which is the tallest building in China? What is its height? 　

• Jinmao Tower is the tallest building in China and the third tallest building of the world. It is 420.5 meters tall and covers an area of 2.3 hectares.

• 2. Who designed the skyscraper? What is the style?

• The architect of the Jinmao Tower is Adrian D. Smith, who ingeniously combined the elements of traditional Chinese culture with the newest architectural styles of the time.

• 3. How many storeys does Jinmao Tower have? How long does it take to reach the top of the building by the elevator?

• Jinmao Tower has 88 storeys. Two direct elevators operate at the speed of 9.1 meters per second that can send visitors from the ground floor to the 88th floor for only 45 seconds. 　

导游听力• 4. What are the buildings in the Jinmao Tower? Does it have any annex buildings?

• Jinmao Tower includes modern offices, a deluxe 5-star hotel-the Grand Hyatt Shanghai, exhibition halls, banquet halls, an observation deck, and entertainment facilities. The tower has an annex building 6-stories high which houses the exhibition halls, conference rooms, multi-function halls, grand banquet halls and a recreational center.

Part C: Situational Dialogue

New words

• opium n. 鸦片• destroy v. 破坏 , 毁坏• dome n. 圆屋顶• circular adj. 圆形的；循环的

情景对话The Bund

Proper Nouns

• Puxi 浦西• Opium War 鸦片战争• British Concession 英租界• International Settlement 国际租界（公共租界）• Zhongshan Road 中山路• Second World War 第二次世界大战• Dongfeng Hotel 东风饭店• Nanjing Road 南京路• Shanghai & Hong Kong Bank 上海汇丰银行• Shanghai Municipality 上海市政府• Shanghai Customs Building 上海海关大楼

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The Bund

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The history of the Bund

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British

Concession

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The old face of the Bund

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The new face of the Bund

day night

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The wide Zhongshan RoadLujiazui Finance Trade District

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The Night Of Pudong

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Dongfeng Hotel

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The night of Dongfeng Hotel

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Shanghai & Hong Kong Bank

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Shanghai

Customs

Building

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The Peace Hotel

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Sassoon House

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Useful Expressions for a dialogue

• 1 ）这就是外滩，这些房子可有些年头了。 • This is the Bund. These buildings have been around for

quite some time.

• 2) 看你这付心满意足的样子，没想到上海有这么大吧？

• Look how content you are! I never expected that Shanghai would be this big.

情景对话

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• 3 ）我们没买东西，只是到处转了转。 • We didn’t buy anything. We just walked

around here and there.

• 4) 还说自己是上海通呢，幸亏我们没跟着做。

• You’re boasting yourself of the Shanghai expert? Just as well we didn’t follow suit.

情景对话

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• Today the Brown’s will cruise on the Huangpu River to see the past and present of Shanghai. It is one of the most fascinating tourist items to travel on the Huangpu River, for they can enjoy the different views of both sides of the river-Pudong and Puxi.

The Bund

情景对话Listen to the dialogue, and decide whether the statements are true or false. If it is true, put “T” in the space provided and “F” if it is false.

• 1. ______ After the first Opium War in 1840, the Bund gradually became the British Concession and International Settlement.

• 2. ______ Most of the old buildings in Europe were destroyed in the Second World War, but the grand buildings that their forefathers built in Shanghai have survived.

• 3. ______ Dongfeng Hotel was built in classic American style with a six-storey structure topped with two pavilions in the east and west.

• 4. ______ The reception rooms of Shanghai & Hong Kong Bank were built with five architectural styles: the American, British, French, Russian and Greek styles.

• 5. ______Shanghai Customs Building was built in 1927. The clock on top of the building strikes every 50 minutes.

情景对话

2. Divide the class into groups, and do the dialogue. Pay attention to your body language.

景点讲解

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Part D Methods of Introduction

• Method of Explanatory Introduction• 解释法

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• This method is intended to help tourists understand some vague (模糊的 ) points of tourist sites with plain words. It is often applied when a guide introduces the religion, science, historical interests, or miracles (奇迹 ) that tourists may fail to understand. For example, when a guide takes tourists to tour the Nanjing Road he should explain why Nanjing Road is most popular in Shanghai, even in China though it is not the first road, nor the widest one in Shanghai.

景点讲解

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• Nanjing Road and the Bund are reputed as the “World Architecture Show”, but how they come out. The guide should convince tourists with some typical examples. Nanjing Road is the “Shopper’s Paradise”, and its fame needs your explanations; otherwise tourists may think you are boasting.

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• Nanjing Road is also a paradise for gourmets. Do you believe all tourists think so? Not exactly. The guide should explain the various foods available on the Nanjing Road. This method is more effectively when it is used with the method of question-and-answer introduction.

• treaty n.条约• colonialist n.殖民主义者• Gothic adj.哥特式的• baroque adj.巴洛克式的• Romanesque n.罗马式• array v.排列• gourmet n.美食家

Part E: Introduction to Tourist Sites

New words景点讲解

Nanjing Road

• genuine adj.真实的；诚恳的

• pedestrian n.步行者• arcade n拱廊；有拱廊的街道

• choice adj.精选的；上等的

• illuminate v.照亮 ,；以灯火装饰 ( 街道等 )

Proper Nouns

• “China’s No.1 Business Street”“中华商业第一街”

• Jing’an Temple 静安寺• Champs Elysees Avenue香榭丽舍大道

• McDonald’s 麦当劳• Pizza Hut 必胜客（比萨饼）

• Grand Vairocanna Buddha卢舍那大佛• Empress Wu Zetian 武则天女皇• Mona Lisa 蒙娜丽莎• “ Eastern Mona Lisa” “ 东方蒙娜丽莎”• Ananda 阿难• Kashyapa 迦叶• Bodhisattva菩萨• Heavenly King 天王• Vajra 金刚• Divine Pagoda神塔

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China's No.1Business Street Wall Street of the East

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Nanjing Road begins from the Bund in the east to the Jing’an Temple in the west.

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China’s No.1 Business Street

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Trackless sightseeing train

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Nanjing Road is well deserved as the “World Architecture Show”.

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The European Architectural Feture Of The Renaissance Period

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Word Arcticture Show

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Nanjing Road is known as the Paradise for shoppers.

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The good plece for shopping

The Century Plaza

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Oriental Department Store

Shanghai East Asia Hotel

First Food Store

景点讲解

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Nanjing Road

• Make a simulated introduction of Nanjing Road. Keep in your mind the following places of interest, events and their features when you make your introduction.

• The architectural styles of the buildings on the Nanjing Road are well recommended. You may focus on your introduction of the “World Architecture Show”.

• The shopping malls on the Nanjing Road are popular, where tourists can experience what is the shoppers’ paradise like.

• The varieties of foods available turn the Nanjing Road into a paradise for gourmets. You may mention some famous schools of food in China or in the world.

• The scenery of Nanjing Road at night is a spectacular view which certainly will inspire tourists’ imagination.

旅游文化

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Part F: Tourism Culture 旅游文化

Choose the best answer to complete the following statements.

• 1. The 12 animal figures of the Chinese calendar exclude

A. the goat. B. the rabbit.

C. the pig. D. the cat.

D

Twelve Animal Figures Chinese 

Zodiac

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• 2. Which is the first one of 12 animals according to the Chinese calendar?

A. Ox. B. Mouse.

C. Rooster. D. Dragon.

B

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• 3. Which of the followings is true according to the text? 12 animal figures come from

A. the running winners of all the animals.

B. the 28 constellations.

C. the totems of ethnic groups.

D. the totem of Han people.

C

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• 4. The cat failed to be chosen as one of the 12 animal figures because he was

A. lazy.

B. late.

C. slow

D. cheated by the rat.

D

景点翻译

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Translation

• 1. Huangpu River (黄浦江 )cruise is a traditional tourist item in Shanghai’s tours. It is significant not only because of Huangpu River being Shanghai’s mother river but also of the collection of the quintessence (精华 ) of Shanghai scenes.

• 黄浦江游览是上海旅游观光中的一个传统旅游项目，它的意义不仅在于黄浦江是上海的母亲河，还在于其融会了上海景观之精华。

Part G : Translation for Tourist Sites

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• 2. Guyi Garden (古猗园 ) was first constructed in the Ming Dynasty. Built in a unique style, the garden has exquisite (精致的 ) towers and pavilions, elegant (巧雅的 ) studies and long corridors, pebble paths and winding streams, old twisted Chinese scholar trees (sophura japonica) ( 槐树 ), and precious flowers of all seasons.

• 古猗园始建于明代。园内有精致的亭台楼阁，巧雅的小轩长廊，石径曲水、盘槐古树、四季名卉，别具风格。

景点翻译

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• 3. Situated in the southwest part of the city, Longhua Temple (龙华寺 ) is the biggest and oldest temple in the lower reaches of the Yangtze River Delta (长江三角洲 ). It is also one of the major scenic attractions of Shanghai.

• 龙华寺位于上海市西南，是长江三角洲下游地区最大、历史最悠久的古寺，上海著要旅游景点之一。

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• 4. 东方明珠塔 (Oriental Pearl Tower)位于上海黄浦江畔，塔高 468米，是亚洲第一，世界第三高塔。

• The Oriental Pearl Tower, 468 metes high, stands by the bank of the Huangpu River. It is the highest TV Tower in Asia and the third highest one in the world.

景点翻译

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• 5.豫园 (Yuyuan Garden or Garden of Leisurely Repose)位于市区豫园路的同名建筑“豫园”，是上海古典园林的典范(paragon) 。

• Yuyuan Garden (Garden of Leisurely Repose) on the road of the same name in downtown is the paragon of classical gardens of Shanghai.

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• 6. 玉佛寺 (Jade Buddha Temple) 是一座著名佛教禅寺 (Zen Buddhist temple) 。寺内供奉着玉雕释迦牟尼(Sakyamuni)坐像和卧像各一座。

• Jade Buddha Temple is a well-known Zen Buddhist temple. Two jade statues of Sakyamuni are enshrined. One is in a sitting position, and another is a reclining position.

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The end

Thank You!