2014 report - Viving de SLK Sarkis Lagunketa...LEPAZAR XXI Euspen S.A.U. Sarkis S. A. Club Deba Rent...
Transcript of 2014 report - Viving de SLK Sarkis Lagunketa...LEPAZAR XXI Euspen S.A.U. Sarkis S. A. Club Deba Rent...
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2014 report
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Deba Building: SLK's headquarters in Vitoria-GasteizPortal de Gamarra nº 1. Oficina 112.01013 Vitoria-Gasteiz ˝• Tel. 945 128 887 • Fax. 945 121 044E-mail: [email protected] [email protected]
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PRESENTATION
PRESIDENT'S LETTER OF PRESENTATION
INFORMATION ABOUT THE GROUP AND ITS RESOURCES
MISSION, VISION, VALUES
HISTORICAL BACKGROUND, BUSINESS GROUP AND ORGANISATION CHART
PEOPLE
CLIENTS, COMPANIES AND PARTNERSHIPS
MAP OF MAIN PROCESSES, KEY PROCESSES AND COMMUNICATION CHANNELS
ACTIVITY
ACTIVITY INDICATORS
BUILDING WORKS AND PROJECTS FROM 2013
RESULTS
MAIN ECONOMIC FIGURES
RESULTS IN SOCIETY
RESULTS IN CLIENTS
RESULTS IN PEOPLE
CERTIFICATIONS, BUSINESS CLASSIFICATIONS AND IMPROVEMENT PROCESSES
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index 2014 report
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In 2014, production value in the Construction Sector continued to fall both in the Spanish market as a whole (2%) and in the area of the Basque Autonomous Community (3%), compared to the previous year.
This led to a cumulative decline of 30.9% in the production value for construc-tion in the Basque Autonomous Community since 2007.
However, at the time of writing, in mid 2015, we can state that the decline has been less pronounced each year, until a clear turnaround was seen in the last phase of 2014, observing a clear recovery for 2015.
This general trend in the sector has also been reflected in our group, whereby the turnover figure of the building works portfolio turned around at the end of last year, particularly in the subsector of non-residential building and in renovation and maintenance.
Nevertheless, Housing Demand remains very weak, as a result of such a long economic crisis, which has particularly affected young people who once entered the subsidised housing market and now, due either to unstable employment or difficulties in obtaining financing, do not, progressively preferring renting.
This means that our traditional activity to promote this type of housing has not recovered, which continues to influence our total production figure and the mat-uration period of our projects. Which are now shorter and for lower amounts.
Therefore, we keep promotion projects "in the pipeline" in Vitoria, Zuia and Sego-via, for when the stock is gradually reduced and demand recovers.
However, we are continuing to develop projects for financial institutions, who turn to us not only as builders but also as general consultants on Promotion and other times as experts, in establishing quality modifications or installations of projects to develop.
2014 was characterised by progress, meeting the deadlines set in the project for the offices of Vitoria-Gasteiz City Council through our investee LEPAZAR XXI.
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A company that has promoted a 18,000 m2 building and car park with 555 spaces and is responsible for the project, construction and maintenance and operating as rental for 30 years, to the City Council.
This company's total investment was 36 million Euros, and our group owns a 30% stake in the capital and develops the integrated management during the phases of the project, execution, sale of spaces and delivery of the building, which was successfully completed in June 2015.
Thus we continue our traditional activity in property, or the operation of as-sets, whether these are car parks, industrial buildings, offices or homes, seeking recurrent income to complement the construction line.
This property activity, as well as that of the provision of professional services to our investees or third parties have given us an economic foundation that has helped us to alleviate the crisis and the fall in production in construction, especially in promotion.
Thus, combining all the lines of activity, we have ensured that our net worth has increased year after year because losses have not appeared in our income statements throughout this very difficult period from 2008-2014 and which fortunately appears to be coming to an end.
In addition, during the year, up to 9 different renovation and reform works have been completed, amounting to 4.98 million Euros, highlighting the reform of the south wing of the Diocesan Seminary of Vitoria-Gasteiz.
We have been awarded tenders in different U.T.E.S. or individually to a value 8 million Euros
In addition, our internationalisation strategy started to reap its rewards, and the Basque Group, formed by Altuna and Uria, and Cicasa was awarded at the end of the year the first works in Peru, a nursery school. Project and construction in the area of Cuzco for 1.7 million Euros
We have continued to develop the Innovation project "0 Basquetxea" support-ed by SPRI and with the participation of ULMA, ARELLANO, GIROA, BEISSIER, GUARDIAN, and SUKIA, which aims to establish a replicable model of energy efficient renovation.
Regarding management issues, in addition to maintaining and consolidating our integrated system based on the ISO 14001 and ISO 9001 standards, we have continued to work with the improvement teams and to develop the new strategic plan 2015-2016 which seeks to consolidate the Renovation and Inter-nationalisation activity.
We have consolidated our presence in organisations and institutions (Elkargi, Chamber of Commerce, SEA, Planning Community of the Association of Econo-mists, etc.) without forgetting our Corporate Social Responsibility policy.
We are also founding members of the Basque Association of collaborative law, a new method of conflict resolution.
Therefore, we are confident that the change in trend observed will be consoli-dated for 2015 and the following years and that, firstly, we will be able to re-cover the activity lost to later tackle the momentum once again with great hope for the future.
Lauren Arrizabalaga SaenzPresident of SLK
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New headquarters of municipal offices in Vitoria-Gasteiz Promoter: Lepazar Developer: UTE Lepazar (Lagunketa, Zikotz, Pérez de San Román, Giroa)
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In 2012 SLK was awarded the Silver Q for management quality, through a participatory
process that involved all process owners and was the subject of external comparison and
evaluation by reviewers from Euskalit (Basque Foundation for Excellence), reaffirming
the validity of our Corporate Policy and maintaining our Mission, Vision and Values.
In 2014 a strategic reflection led to the Strategic Plan 2015-2016 without changing our
Mission, Vision and Values:
SARKIS-LAGUNKETA's mission is to meet the public and private needs in each of our
areas of activity:
• Consultancy of real estate projects
• Construction, building, renovation and reforms
• Promotion and operation of properties
• Operation of car parks
• Services to third parties and own companies
These services will be provided with quality and at reasonable prices, with respect for
the Environment, taking into account at all times People's Safety and with an efficient
after-sales service through an honest, friendly, well-trained team that is keen and
always available.
SLK 's Vision is the consolidation of a business group with strong roots in the Basque
Country and State markets, an outstanding reference in the sector through its lines
of activity (Consulting, Construction, Operation, Promotion and Services); either
independently or in collaboration with Sector Companies through business groups and/
or new Companies.
Among the fundamental Values that SLK promotes to achieve its Mission and Vision,
in line with Corporate Social Responsibility, are the respect and protection of Human
Rights, preventing discrimination of people, respect for the Environment, and respect
for and compliance with the legislation in force.
As regards the professional Values taken on and recognised by SLK, we have the quality
of Product and Service provided, based on our experience, on technical capacity,
human and material resources, profitability and solvency, resulting in the trust of our
Stakeholders, and assuring the importance of the Organisation in the future.
MISSION VISION AND VALUES
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Reconversion of the Lakua-Arriaga Health Centre (Vitoria-Gasteiz) at the Social Cultural Centre for the ElderlyPROMOTER: Vitoria-Gasteiz City CouncilDEVELOPER: Lagunketa, S.A.U.
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1979 Founding of Lagunketa
1988 Founding of Sarkis Car Park Projects in Bilbao (Kirikiño, La Casilla, San Pedro and Santiago Apóstol)
1991 Entry of the Sarkis Group among the Lagunketa shareholders Juan de Ayala Car Park (first joint project)
1995 Creation of the Sarkis-Lagunketa Group Reorganisation and unification of management teamsFirst subsidised housing projects
2000 Move to the Deba buildingDevelopment of the Group's strategic lines
2003 Founding of Euspen Subsidised housing, Free Market housing and Services Sector projects. Establishing the Group's first strategic alliances with third parties
2005 Corporate restructuring aimed at strategic alliances Car park projects in Getxo, Vitoria (Cathedral) and Technical Management Services
2009 New Strategic Plan 2010-2014 Bibat Museum (Vitoria-Gasteiz)Consolidating our presence in the subsidised housing market in Vitoria
2010Start of the national geographic diversification process and development of the International Strategic Plan
ERP implementation projects to improve the Group's information systems at computer and process level.Promotion of 220 subsidised apartments in SegoviaPPI Award Municipal Offices of Vitoria-Gasteiz
2011Adaptation to the organic data protection act (LOPD) and at the service of anti-money laundering (SPBC)
Award of 88 subsidised apartments for the Autonomous Regime (Cordoba)ERP implementationDecision for external evaluation of EFQM
2012Obtaining the silver Q for Management Quality (Euskalit)Joining the Green Pact (Vitoria-Gasteiz Green Capital)
Start of work on Municipal Offices and car parkCompletion and delivery of 188 subsidised apartmentsCompletion and delivery of 56 sheltered apartments in Bilbao
2013
Consolidation EFQMParticipation in improvement groups: Construction Cluster (Eraikune)Club 400 Euskalit (with Q Silver, Q Gold companies, European AwardsDeployment of integrated management model to new businesses in the Group
Completion and delivery of 132 subsidised homes in SegoviaCreation of the new company BIRKETA Rehabilitaciones S.A. for the implementation of refurbishments and renovations.Start of works to refurbish the nursing wing of the Vitoria-Gasteiz SeminaryAward of EORGAY grant for ZERO BASKETXEA project Creation of the new company BASQUE GROUP, for internationalisation
2014Maintenance and consolidation of the integrated system, based on ISO 14001 and ISO 9001, OHSAS 18001 and the EFQM modelThe improvement groups continue
Start of the ZERO BASKETXEA pilot worksStart of the C. Abaitua hostel refurbishment in Vitoria-Gasteiz
2015New Strategic Plan 2015-2016Consolidation of Renovation and Internationalisation activity
Birketa stabilises its production First international contracts of the Basque Group obtained
BackgroundCORPORATE MILESTONES MAIN PROJECTS
LINES OF ACTIVITY
Business Group and Organisation Chart
Execution of renovation works (isolated and integrated)R&D&I and energy efficiency
Landinosar S.L.
Logística 2004 S.L.
Sarkis S.A.
Esturnor S.L.
Las Mercedes S.L.
Sarkis Aparcamientos S.L.
Lagunketa S.A.
UTE’S’
LEPAZAR XXI
Euspen S.A.U.
Sarkis S. A.
Club Deba Rent S.L.
Sarkis S.A.COMPANIES
ACTIVITIES
BIRKETA S.L.
Planning, management and handing over
of own promotions and for third parties
Car park management and operation
Execution of residential building works and public
and private facilities
Administration of own and third-party resources
Administrative services for Group companies
and third parties
Financing of Group companies
Study of own projects or for third parties
Official private tenders and projects for
Public Administrations
CONSTRUCTIONPROJECT CONSULTANCY PROMOTION AND OPERATION
OF OWN PROPERTY CAR PARK OPERATION SERVICES
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Renovation works on the Carlos Abaitua hostel in Vitoria-Gasteiz to be used for services of the Provincial Social Welfare InstitutePROMOTER: Álava Provincial CouncilDEVELOPER: Lagunketa, S.A.U
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Business Group and Organisation Chart
Álavaheadquarters
Management BoardVizcaya delegation
Segovia delegation
Córdoba delegation
Presidency
Vice Presidency Management Construction
and Building line General Management
People management Depart.
Internal and External Communication Dept.
Management of Quality, Safety
and Environment area
Sub-management Construction and Building
line
Management Consultancy, Projects
and Technical Management line
Management Property Promotion and Operation line
ManagementCar Park line
ManagementServices line
ManagementAdministration and
Finance Area
After-Sales And Property Maintenance Area
Renovation Area
R+D+I Area
Tenders and Offers Area
Technical Management and Project Control
Area
Internationalisation Area
Finance and Taxes Accounting Dept.
ICTs Dept.
Controller
Insurance Dept.
General Systems Dept.
Legal and Economic/Financial Dept.
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Energy renovation works in two buildings in Ondarroa (Bizkaia)Pilot project for the “ZeBe” programme (Zero Energy Basquetxea) PROMOTER: Housing association 50-52 Iñaki Deuna StreetDEVELOPER: UTE ONDARROA (Lagunketa – Sukia)
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PROFILE OF THE HUMAN RESOURCES OF THE SARKIS-LAGUNKETA GROUP (FIGURES AS OF 31/12/2014)
By type of contract (%) By sex (%) By seniority in the company (%)
By age (no. of people)By professional category and sex (no. of people)
Evolution no. employees/year % of people in the organisation involved in improvement processes
Throughout 2014, the people in the organisation have continued to maintain their
involvement in the improvement and efficiency of the organisation's activity.
People
permanent: 91% women: 49%men: 51%temporary: 9%
from 2 to 5 years: 19%
from 5 to 10 years. 23% over 10 years: 58%
executives technicians administrative production
Men
Women20
15
10
5
18-25 26-35 36-50 51-65
30
25
20
15
10
5
2011 2012 2013 2014
80
75
70
65
60
55
2011 2012 2013 2014
100
75
50
25
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Energy renovation and accessibility works in residential building at Cuadrilla Laguardia - Rioja Alavesa Street No. 2, 4, 6 of Zaramaga in Vitoria-Gasteiz.PROMOTER: Housing association Cuadrilla Laguardia - Rioja Alavesa Street No. 2, 4 and 6DEVELOPER: UTE Renovation Companies Laguardia Street (Lagunketa - Reyco)
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SOME OF OUR MAIN CLIENTS
ÁLAVA DEVELOPMENT AGENCY
AMVISA
MICHELIN PORTUGAL ESPAÑA, S.A.
BILBAO CITY COUNCIL
MURGUÍA TOWN COUNCIL
VITORIA-GASTEIZ CITY COUNCIL
SEGOVIA CITY COUNCIL - EVISEGO (MUNICIPAL COMPANY FOR LAND AND HOUSING IN SEGOVIA)
BASKONIA KIROL HIRIA, S.L.U.
ÁLAVA PROVINCIAL COUNCIL
ENVAC IBERIA, S.A.
EDAR CRISPIJANA
EUVE
SANTA MARIA CATHEDRAL FOUNDATION
BASQUE GOVERNMENT-EUSKO JAULARITZA
GRUPO EMPRESARIAL ALCOR, S.L.
GRUPO TRINOSA PROMOCIÓN, S.L.
KUTXABANK
REGIONAL INSTITUTE FOR SOCIAL WELFARE
LEPAZAR XXI
NEINOR HOMES
CLARIM ÁLAVA S.L.U. (LABORAL KUTXA)
SOPRA GROUP EUSKADI S.L.
BASQUE TRIBUNAL OF PUBLIC ACCOUNTS
TUBOPLAST HISPANIA
UNIVERSITY OF THE BASQUE COUNTRY - EUSKAL HERRIKO UNIBERTSITATEA
ISGA INMUEBLES (LABORAL KUTXA)
ALOKABIDE
BILBAO MUNICIPAL HOMES
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Operation and maintenance service for the waste water treatment plant in Crispijana (Álava) and other peripheral facilities of the sani-tation system of Vitoria-GasteizPROMOTER: Aguas Municipales de Vitoria – Gasteiz, S.A. (AMVISA)DEVELOPER: UTE GS Inima, S.A.V., D.A.M. y Lagunketa
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Alliances
Main alliances of the Sarkis-Lagunketa Group
Development of real estate projects
Promotion and operation of car parks
Promotion of sheltered apartments
Land purchase and development of residential estates and promotions
Subsidised housing cooperatives
Promotion and operation of industrial buildings
Construction of the Artium Museum in Vitoria Gasteiz
Urbanisation of the square of the Artium Museum in Vitoria Gasteiz
Construction of the Juan Crisóstomo de Arriaga Conservatory (Bilbao)
Construction of the Zurbaran School (Bilbao)
Construction of the BIBAT Museum in Vitoria Gasteiz
Construction of an Education Centre in Lakuabizkarra (Vitoria-Gasteiz)
Construction of the Municipal Offices building in Vitoria-Gasteiz
Expansion works for the Fernando Buesa Arena Building in Vitoria-Gasteiz
Construction of the EUVE headquarters building (Vitoria-Gasteiz)
Construction of the Municipal Offices building in Vitoria-Gasteiz
Energy and environmental management services
Construction of the Municipal Offices building in Vitoria-Gasteiz
Expansion works for the Fernando Buesa Arena Building in Vitoria-Gasteiz
Project for replicable model of renovation of buildings with zero energy consumption.
International project for construction, civil works and services.
Collaborative projects related to the aim of allies
Energy efficient renovation project (Etorgai): Communication, legal services and ser-
vices related to construction and property development.
Project for energy renovation and accessibility of housing in the Zaramaga Neighbour-
hood in Vitoria.
KUTXABANK
GRUPO ABERTIS (SABA)
GRUPO TRINOSA PROMOCIÓN
GRUPO AISER (ALJAMIL)
GRUPO ACS (DRAGADOS)
CONSTRUCCIONES ZIKOTZ
CONSTRUCCIONES PÉREZ DE SAN ROMÁN
GRUPO VEOLIA (GIROA)
TECNALIA
BASQUE GROUP (ALTUNA & URIA & CYCASA)
A&L - PRISMA GLOBAL
GIROA - BEISSIER - ULMA - AISLAMIENTOS ARELLANO - SUKIA - GUARDIAN
REYCO
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Refurbishment of the nursing wing of the Vitoria-Gasteiz SeminaryPromoter: Diocesan Seminary Developer: Lagunketa, S.A.U
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Alliances
Services
Consultancy and technical management
Construction and building
Promotion and operation of buildings
Operation of car parks
Financial resources
Quality, security and environment - Integrated Management System
People management
KEY PROCESSES
Map of processes
Communication channels
Internal communications
Risk information and PSS
PRL consultancy and participation
e-management
Telephone, e-mail
Websites in the different areas
Annual report
Navision
Advertisement board
Suggestions for improvement.
Correspondence/Fax
Promotion six-monthly communication
The ongoing review of the strategy is aimed at simplification and efficiency in the processes
People satisfaction surveys
Work environment surveys
Subcontractor surveys
Training needs surveys
Consultancy client satisfaction surveys
Client satisfaction survey for Property promotion and operation
Client satisfaction surveys for car park operation
Services client satisfaction surveys
Construction client satisfaction surveys
Risk assessment
Non-compliance reports (NCR)
Accident investigation.
Corrective and preventive measures.
48%
PREPARATION AND MONITORING OF
STRATEGIC PLAN
QUALITY, SAFETY AND ENVIRONMENT
R + D + I
ALLIANCES
INTERNAL AND EXTERNAL COMMUNICATION
CUSTOMER SERVICE
PEOPLE SATISFACTION
SELF
-ASS
ESSM
ENT A
UDITS
STRATEGIC PROCESSES PRODUCTIVE PROCESSES SUPPORT PROCESSES
LEADERSHIP
SERVICES
CONSTRUCTION AND BUILDING
PROPERTY PROMOTION
AND OPERATION
CONSULTANCY AND TECHNICAL MANAGEMENT
FINANCIAL RESOURCES
PURCHASES AND SUBCONTRACTING
ADMINISTRATIVE OFFICE MANAGEMENT
WAREHOUSE MANAGEMENT INFRASTRUCTURES
PEOPLE MANAGEMENT
ICT MANAGEMENT
CAR PARK OPERATION
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Construction 3 terraced houses (Lakua)PROMOTER: Isga Inmuebles, S.A. ( Laboral Kutxa)DEVELOPER: Lagunketa, S.A.U.
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25
20
15
10
5
0
25
20
15
10
5
0
2011 2012 2013 2014 2015*
Activity indicators: promotion and construction
Property management income (millions of Euros) Promotion income (millions of Euros)
Evolution Works portfolio (millions of Euros)Construction (millions of Euros)
0.5
0.4
0.3
0.2
0.1
0
2011 2012 2013 2014 2015*
0.2 0.3
0.4
24.9 25.2
13.4
70
60
50
40
30
20
10
0
53
31 37
27
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2011 2012 2013 2014 2015* 2011 2012 2013 2014 2015*
SLK, in line with economic activity in the sector, is focusing on the development
and operation of the completed assets and the profitability of its assets in property
management.
0.5 0.5
4.7 3.5
8
14
723 30
*Estimated figures
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56 sheltered apartments in Bilbao (calle Canarias)Promoter: Landinosar, S.L.Developer: Lagunketa, S.A
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Activity indicators: car parks and services
In 2014, the activity of these two lines has remained stable and has started to
recover compared to recent years.
Car park operation (thousands of Euros) Car park operation (No. users rotation)
Car park operation (total No. payers)
Services (thousands of Euros)
400,000
300,000
200,000
100,000
0
312,933 247,318
258,009
987 950
899
700
600
500
400
300
200
100
0
688 620
543
1,000
900
800
700
600
500
400
300
200
100
0
2011 2012 2013 2014 2015* 2011 2012 2013 2014 2015*
2011 2012 2013 2014 2015*
783 800
239,692 242,296
486 497
*Estimated figures
3,000
2,500
2,000
1,500
1,000
500
0
2,275
3,062
2,068
2011 2012 2013 2014 2015*
1,304
1,092
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Underground car park San MartínPromoter: LepazarDeveloper: UTE Lepazar (Lagunketa, Zikotz, Pérez de San Román, Giroa)
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Activity indicators: project consultancy
While the effort and commitment to achieve projects has been
constant in the years of reduced activity, 2015 is the year in which
the projects and amounts awarded are starting to display values
consistent with this.
Evolution No. offers Evolution amount offered
Amount awarded (millions of Euros)
No. of offers
Amount offered(millions of Euros)
Amount awarded(millions of Euros)
2011
39
149
29
2012
62
223
2
2013
46
52
6
2014
54
67
4
2015*
65
125
23
60
50
40
30
20
10
0
39 46
62
250
200
150
100
50
0
67 52
223
30
25
20
15
10
5
0
29
6 2
2011 2012 2013 2014 2015*
2011 2012 2013 2014 2015*
2011 2012 2013 2014 2015*
54
65
125
149
4
23
*Estimated figures
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Construction and operation of the overground San Martín rotation car parkPromoter: LepazarDeveloper: UTE Lepazar (Lagunketa, Zikotz, Pérez de San Román, Giroa)
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Building works and projects
MAIN WORKS COMPLETED IN 2014
MAIN WORKS COMPLETED IN 2014
MAIN BUILDING WORKS AND PROJECTS UNDERWAY
New headquarters of municipal offices in Vitoria-Gasteiz
• Expansion of Logistics Centre in the San Millán Asparrena Industrial Estate (Araia) for Michelin
• Work on Industrial buildings promoted by Álava Agencia de Desarrollo, S.A. in Subillabide (Álava)
• Operation and maintenance service for the waste water treatment plant in Crispijana and other peripheral facilities of the sanitation system of Vitoria-Gasteiz
• Works to eliminate structural barriers and expansion in the CEIP Kukullaga HLHI Etxebarri (Bizkaia)
• Works on the Public Terrace of Santa Barbara Market Square in Vitoria-Gasteiz
• Construction of 17 free-market homes in Zabalgana Vitoria-Gasteiz for Neinor.
• Construction of 8 terraced houses in Mendiola (Alava) for Laboral Kutxa
• Construction of three terraced houses in Lakua for Laboral Kutxa (Vitoria-Gasteiz)
• Works to adapt accesses and expand services of Mendizorrotza sports centre in Vitoria-Gasteiz
• Construction of a Nursery School in Cuzco (Peru)
• Waterproofing of Interior Patio on Anglovasco Street and No. 7 Sierras Alavesas (Vitoria-Gasteiz)
• Drainage network maintenance in Garage at 6,8 Navarra Street (Vitoria)
• Interior renovation of house at 74 Gasteiz Avenue (Vitoria-Gasteiz) and 2 Las Escuelas Street (Vitoria-Gasteiz)
• Adaption works of Bertiz bakery, Cid Campeador Avenue (Burgos)
• Construction of the new Municipal Offices building (Vitoria-Gasteiz)
• Renovation works on the Carlos Abaitua hostel to be used for services of the Provincial Social Welfare Institute
• Energy renovation and accessibility works of residential building in Cuadrilla Laguardia Street - Rioja Alavesa Nos. 2, 4, 6 in Zaramaga in Vitoria-Gasteiz (Álava)
• Alokabide
• Reform of Entrance Hall at No. 3 Pintor Mauro Ortiz Urbina Street, Vitoria-Gasteiz
• Construction of a detached house in Sector 39B Lasarte (Vitoria-Gasteiz)
• Refurbishment of the south wing of the Vitoria-Gasteiz Diocesan Seminary
• Phase 1 Reconversion of the Lakua-Arriaga Health Centre at the CSMC (Social Cultural Centre for the Elderly)
• Refurbishment of premises for the Central Services offices in Vitoria-Gasteiz (Casa del Guarda)
• Refurbishment of the Alava Territorial Delegation of Lanbide-Basque Employment Service
• Energy renovation works in buildings 50 and 52 on Iñaki Deuna street in Ondarroa (Bizkaia) based on the project of the "ZeBe" (Zero Energy Basquetxea) program
• Renovation and maintenance works of the Cathedral of Santa María (Vitoria-Gasteiz)
• Interior reform of home at 18 Manuel Iradier Street and 65 Nieves Cano Street
• Ramp reform in chapel of the Santa Joaquina residence (Vitoria-Gasteiz)
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Construction 8 terraced houses (Mendiola)PROMOTER: Clarim Alava, S.L.U. (Laboral Kutxa)DEVELOPER: Lagunketa, S.A.U.
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Main economic figures (Consolidated Data)
After years of reduced activity and Balance, the SLK group has maintained its net assets as collateral to undertake new projects with solvency.
Net Worth (thousands of Euros)
Net Amount of Turnover (thousands of Euros) Total Assets (thousands of Euros)
75
65
55
45
35
25
15
0
73,847
61,413
40,000
35,000
30,000
25,000
20,000
15,000
10,000
5,000
0
38,387
32,567
19,076
2011
16,296
38,387
73,847
2012
16,960
32,567
61,413
2013
17,153
19,076
48,118
2014
18,213
13,484
40,627
NET WORTH(thousands of Euros)
NET AMOUNT TURNOVER(thousands of Euros)
TOTAL ASSETS(thousands of Euros)
2011 2012 2013 2014 2011 2012 2013 2014
48,118
18,250
18,000
17,750
17,500
17,250
17,000
16,750
16,500
16,250
16,000
15,750
15,500
16,296
16,960
17,153
2011 2012 2013 2014
18,213
13,484
40,627
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INFRASTRUCTURES
BasqueGroup
Construction of Nursery School in Cuzco, Peru (Basque Group Project)
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Results in society
ALAVA CHAMBER OF COMMERCE AND INDUSTRY Lauren Arrizabalaga (President of Sarkis-Lagunketa), is a member of the Plenum of the Alava Chamber of Commerce and Industry, participating by attending the assemblies and meetings convened.
ELKARGIOur vice-president Josu Sanchez, is President of ELKARGI.
ELKARGI is a Mutual Guarantee Company which has 11,400 members, all of them small and medium-sized enterprises belonging to the Basque business fabric. In 2013 it granted guarantees for 200 million Euros, indicating ELKARGI's commitment to SMEs.
SEA-UNECALuis Alba is a member of the Executive Committee of the Board of UNECA (Alava Union of Business owners in Construction) and the Management Board of SEA Empresarios Alaveses.
BASQUE ASSOCIATION OF ECONOMISTS: ECONOMISTS, TERRITORY AND URBAN COMMUNITY Lauren Arrizabalaga (President) and Luis Alba (Managing Director ) actively participate in the workshops promoted by the community of economists, territory and urban development, with the aim of:• Integrating the vision of the economists in the discipline of Territorial Planning and Urban
Development, a field that is usually occupied by architects and lawyers. • Claiming the presence of economists in defining and shaping the territorial and urban model.• Identifying, analysing and proposing improvements from the perspective of the economy for
greater effectiveness and efficiency in urban and territorial policy from its origin to its execution and follow-up, by providing knowledge and techniques required for appraisals, economic-financial and urban-territorial studies, etc.
• Ensuring a growing interest among economists about the need to participate in this discipline. • Discovering the career opportunities in this field, as a new field of action for economists. • Detecting training needs around Territorial Planning and Urbanism.
In addition, Luis Alba is a member of the Alava Section of the Basque Association of Economists.
CONSTRUCTION CLUSTERSLK maintains its active participation in the Construction Cluster and in the committees in which its performs its activities. Eraikune has a representation of all activities of the Construction Sector (construction companies, developers, technical architecture services, engineering, renovation and maintenance companies, suppliers of materials, subcontractors, professional associations, universities and technology centres) and it has aimed to select organisations from the three provinces.
As targets for the coming year it has established various study Committees from the following areas:
New markets (internationalisation), innovation and sustainability, renovation of neighbourhoods and buildings.
APPRAISERS CLUBThe Director of Quality and Safety and the Environment and the Managing Director of SLK are members of the Euskalit Appraisers Club and actively participate in contrasts and assessments of Advanced Management and in Club 400 (formed by organisations that have achieved the Silver Q) .
In 2014, the Managing Director and the Director of Quality participated in two external comparisons, assessing organisations according to the advanced management system.
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Works on the Public Terrace of Santa Barbara Market Square in Vitoria-GasteizPROMOTER: Vitoria-Gasteiz City CouncilDEVELOPER: Lagunketa, S.A.U.
Expansion of Logistics Centre in the San Millán Asparrena Industrial Estate (Araia) for MichelinPROMOTER: Michelin España Portugal, S.A.DEVELOPER: UTE ARAIA (Lagunketa, Perez de San Roman, Zikotz y Giroa)
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33
Results in clients
Client satisfaction index by lines of activity
2008 2009 2010 2011 2012 2013 2014
100
90
80
70
60
50
40
30
20
10
0
Consultancy
Services
Promotion
Operation of Car Parks
Construction
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Renovation works of the Vault of the Cathedral of Santa María.PROMOTER: Santa Maria Cathedral FoundationDEVELOPER: UTE CATEDRAL (Lagunketa, S.A.U. – Artyko)
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35
Results in people
80
70
60
50
40
30
20
10
0
80
70
60
50
40
30
20
10
0
Appraisal of people's communi-cation SLK
Motivation
Training system
Satisfaction index
What is communication like with your colleagues?
In general, compared to other companies you know, do you think it is a good place to work?
Do you feel involved in the company's projects and do you believe your participation and contribution is appropriate for achieving the objectives set?
Do you think you have the necessary technical knowledge to efficiently perform tasks in your job?
friendly polite normal not very polite impolite
100
90
80
70
60
50
40
30
20
10
0
heads of line
heads of department
administration staff
technical staff
production staff
SLK
d/k-n/c one of the best slightly better than most
more or less like all of them
slightly worse than others
d/k-n/c very involved quite involved sufficiently not very motivated
d/k-n/c my knowledge exceeds the job requirements
I possess necessary and sufficient knowledge
I have 'gaps' that slightly complicate
my work
My knowledge is insufficient to perform my job
100
90
80
70
60
50
40
30
20
10
0
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Construction Industrial building for Tubos Reunidos in Subillabide (Álava)PROMOTER: Alava Development AgencyDEVELOPER: UTE SUBILLABIDE (Lagunketa, S.A.U., Zikotz y URSSA)
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37
SARKIS S. A.
ER-0369/2002 GA-2004/0413 SST-0215/2009
SARKIS APARCAMIENTOS S. A.
ER-1018/2009 GA-2009/0518 SST-0214/2009
LAGUNKETA S. A.
ER-0034/1998 GA-2004/0412 SST-0216/2009
In 1977 the Group began its journey through the various certified management
systems. In compliance with the Mission, Vision and Values and our Strategic
Plan, we continue to work on improving our management systems and the
implementation of EFQM Total Quality model.
ISO 9002:94 Lagunketa S.A.
ISO 9001:00 Sarkis S.A.
Systems integration
ISO 9001:00 Sarkis-LagunketaLagunet
ISO 14001:96 Sarkis-Lagunketa
ISO 14001:04 Sarkis-LagunketaFirst self-assessmentEFQM Diploma Sarkis-Lagunketa
Second self-assessmentThird self-assessment- external comparison Creation of the website
Presentation of the EFQM ReportProject 2nd phase Nobel in networkDiscordances Project
OHSAS Certification Energy Efficiency Certification ISO’s for Sarkis Aparcamientos S.L.
Works Access Control Project Project implementation of the system to everyone in the organisation through the review
Audit of LOPD and SPBC systems
Obtaining the silver Q for Management Quality (Euskalit)Joining the ‘Pacto Verde’ participating in the activities promoted by Vitoria-Gasteiz City Council, European Green Capital 2012Presentation of EFQM Report for external assessment.
Consolidation EFQMReview and Renovation Cycles for OSAHS and ISO 9001 and 14001
AENOR audit cycle for renovation of OSAHS and ISO9001 and 14001Continued participation in Club 400 and Euskalit Appraisers Club.
2001
2003
2000
1998
2004
2005
2007
2008
2009
2010
2011
2012
2013
2014
2002
Certifications, business classifications and improvement processes
PATH TO EXCELLENCE
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Portal de Gamarra nº 1. Oficina 112.01013 Vitoria-Gasteiz.
Tel. 945 128 887 Fax: 945 121 044
E-mail: [email protected] [email protected]
www.sarkislagunketa.com