131114 vsae volunteer victories recruit, retain, maintain volunteer leadership
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Fall Educational Symposium Virginia Society of Association Executives
November 14, 2013
What you visualize, you will actualize.
What do you see today?
@hd
uckw
orth
Holly Duckworth, CAE, CMP Speaker, Trainer & Volunteer: • Travel Portland -‐ US Figure Skating
Championships • Inaugural Lance Armstrong Livestrong
Ride • Meeting Professionals International • President National Speakers Association • Chair, Component Relations American
Society for Association Executives • Leadership Trainer, Green Meetings
Industry Council
@hduckworth
Mission of ISA
Through research, technology, and education, the International Society of Arboriculture promotes the professional practice of arboriculture and fosters a greater worldwide awareness of the benefits of trees.
Collective Expertise
Fear
Doubt
Lack
What Does It Take To Keep Your Associa8on Alive?
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Intentions for the Session
* Evaluate what it means to be an effective volunteer and board member for any association. * Demonstrate how to ASK recruit a volunteer in a
personalized manner that increases your odds of hearing “Yes”. * Identify how to retain your volunteers by delegating tasks
and holding ACCOUNTABLE committees who know the work contributes to the association vision and mission. * Create customized ongoing APPRECIATION plan that will
grow your volunteer bases for years to come.
Technology Zone:
Twitter @hduckworth Text 503 887 4112
www.Facebook/leadershipsolutionsinternational
www.leadershipsolutionsintl.com
Use this as a place to learn and grow.
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What you visualize, you will actualize
What do you see today?
@hd
uckw
orth
The Dating Game:
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What Traits Do You Want in a Volunteer?
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What Are The Benefits of Volunteering?
What Skills Should go on my Volunteer Job Description?
Personal Skills
* Leadership * Strategic Thinking * Communication * Influence * Loyalty * Business Acumen * Financial Skills
Shared Board Skills
* Association Experience * Diversity – reflects
membership * Global Mindset (if applicable) * Financial Expertise * Governance * Strategic Planning
ASK: Indirect
Volunteer: Hi Sarah, I have this project coming up for GMN it’s kinda big and I could use some help do you think you could help me? Potential Volunteer: Well, up no you see I’m kinda busy with work and family so I don’t have time to give right now.
Ask: Direct
Volunteer: I am working to produce the October GMN education program we are planning the event for October 10th from 9am – Noon. I know you have a talent for creating marketing flyers do you think you would be able to help us create this one flyer? Potential Volunteer: I am really busy and I think I could fit in this small project for you the week of September 1st. Could that work for you?
Ask: Do NOT
* Send ONLY an email * Ask in a Newsletter * Beg * Force or Coerce
100%
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* Greater impact to your vision mission * Save organization time * Increase organizations revenues
Why use Volunteers?
* It’s more than the difference between simply a pay check and no pay check. * Are you teaching your volunteers this when they work with other
volunteers?
Volunteer vs. Employee
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Technology
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* Learn a Skill * Share a Skill
Understand Motivations of the Volunteer
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* Remember with volunteers they have a choice and 100’s of other organizations would love to have the same people
* With volunteers it is all
personal and passion
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* Volunteer Fair * Virtual Volunteerism * Job board * Volunteer Manager * Use of President Elect, to recruit to their team * Track skills of your members
* Offer Leadership Training * Tell your own Testimonials about why and how you
volunteer (web, newsletter, in person)
Recruitment Ideas:
Volunteers need to know they are part of something bigger
Accountable
* Give them ownership * Give them something meaningful to do * Write it down * Demonstrate for them how what they do makes a difference to the organization * Make it easy to volunteer * Keep task sizes manageable * Have regular committee meetings
Secrets To Hold Volunteers Accountable?
We Have More In Common
Volunteers need to know they are part of something bigger
Next Generation Volunteers
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Listen: Know your members
* Work on a cause that means something to you * Consider sills you have to offer * Do you want to learn something new * Combine goals * Don’t over commit * Think family * I never thought of that vs. that will never work
7 Tips on Successful Volunteerism
Secret Millionaire
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Appreciation
Intentions for the Session
* Evaluate what it means to be an effective volunteer and board member for any association. * Demonstrate how to ASK recruit a volunteer in a
personalized manner that increases your odds of hearing “yes”. * Identify how to retain your volunteers by delegating tasks
and holding ACCOUNTABLE committees who know the work contributes to the association vision and mission. * Create customized ongoing APPRECIATION plan that will
grow your volunteer bases for years to come.
Thank You!
CTRL+ALT+Delete: How to Reboot
your Associa8on for Success
Releasing control in your associa8on, Looking at alternate strategies & Dele8ng all that no longer serves your vision to become more efficient and
effec8ve
Holly Duckworth, CAE, CMP
Available Early 2014
Holly Duckworth, CAE, CMP Leadership Solutions International
@hduckworth
Thank you!