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MANAGEMENTGROUP 4: PRODUCTION MANAGEMENT- Nguyễn Thanh Thảo- Nguyễn Huỳnh Cẩm Sang- Lê Thị Ngọc Bích- Nguyễn Thị Hạnh Hảo

PRODUCTION MANAGEMENT OVERVIEW

1. REENGINERRING2. MANAGEMENT BY OBJECTIVES3. PROJECT MANAGEMENT4. QUALITY MANAGEMENT

PRODUCTION MANAGEMENTPROCESS REENGINERRING

1. DEFINITION: “Reengineering is the fundamental rethinking and

radical redesign of business processes to achieve dramatic improvements in critical, contemporary measures of performance such as cost, quality, service and speed”

Hammer and Champy, 1993 Reengineering the Corporation

PRODUCTION MANAGEMENT

PROCESS REENGINERRING

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The Process Reengineering Cycle

PRODUCTION MANAGEMENT3. PROCESS ENGINERRING METHODS:

1. Downsizing: to streamline, tighten and shrink an organization’s structure to reduce the cost.

2. Delayering removing a level of management to reduce the size of a business hierarchy. This creates a flatter organizational structure.

PRODUCTION MANAGEMENT3. PROCESS ENGINERRING METHODS:

3. Creating more flexible labour: empowerment for staff, create the most working environment for workers

4. Agile manufacturing: rapid and timely producting to creat a range of new product with outstanding about pattern, design, feature…. to can be ready to meet the customer needs on time.

PRODUCTION MANAGEMENT4. PROCESS ENGINERRING OBJECTIVES:• Processing engineering aims to:

Improve the products Improve the customer service cut the operational costs develop the firm’s revenue promote the firm’s working performance become world-class competitors avoid unexpected risks

PRODUCTION MANAGEMENT5. PROCESS ENGINERRING RESULTS:

a) Advantages: improved the firms’ revenue & the finance created the variety of products redesigned professional organization. created dynamic employees No defects

PRODUCTION MANAGEMENT5. PROCESS ENGINERRING RESULTS:

b) Limited: Lack of initial capital Inadequate infrastructure Lack of time Lack of recognition of the problem Lack of training Lack of motivation Undermine the loyalty of staff

PRODUCTION MANAGEMENT1. MANAGE BY OBJECTIVES DEFINITION:

-A personnel management technique.

-A process of agreeing upon objectives within an organization.

PRODUCTION MANAGEMENT2. MANAGE BY OBJECTIVES PROCESSES:

PRODUCTION MANAGEMENT3. MANAGE BY OBJECTIVES:

- Provides a way- Clarifies the job - Increased - Develop the leadership

- Lacking- Difficult- Do not allow - Involving - Creating- Self-defeating

PRODUCTION MANAGEMENTPROJECT MANAGEMENT

1. DEFINITION:

“The application of knowledge, skills, tools and techniques to a broad range of activities in order to meet the requirements of a particular project”

Project Management Institute, Inc. (PMI)

PRODUCTION MANAGEMENTPROJECT MANAGEMENT PROCESS

PRODUCTION MANAGEMENTPROJECT MANAGEMENT

STARTING

PRODUCTION MANAGEMENTPROJECT MANAGEMENT

EXECUTION

PRODUCTION MANAGEMENTPROJECT MANAGEMENT

MONITORING AND CONTROLLING

PRODUCTION MANAGEMENTPROJECT MANAGEMENT

- provide a greater likelihood of achieving the desired result;

- ensure efficient and best value use of resources;

- satisfy the differing needs of the project’s stakeholders.

PRODUCTION MANAGEMENTPROJECT MANAGEMENT

the complexity of the project;special requirements of customers;organizational restructuring;

risks in project; changes in technology;

fixed plans and prices.

PRODUCTION MANAGEMENT1. QUALITY DEFINITION:

Quality is "the totality of features and characteristics of a product or service that bears its ability to satisfy stated or implied needs."

ISO ( The International Organization for Standardization)

PRODUCTION MANAGEMENT2. QUALITY DEFINITION:

“The coordinated activities to direct and control an organization of quality”

ISO ( The International Organization for Standardization)

PRODUCTION MANAGEMENTQUALITY MANAGEMENT

Researching factors:

2. QUALITY MANAGEMENT METHODS:- Inspection.- Quality Control.- Quality Assurance.- Total Quality Control.- Total Quality Management.

PRODUCTION MANAGEMENT

QUALITY MANAGEMENT METHODS INSPECTION:Is measuring, reviewing, testing, analyzing one or more characteristics of objects and comparing the results with the require to determine the suitability of each characteristic.

PRODUCTION MANAGEMENT

QUALITY MANAGEMENT METHODS QUALITY CONTROL:

- Is all activities and techniques are applied to meet quality requirements.

- - Elements: labour control, processes and methods control, input control, equipment control, environment control.

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QUALITY MANAGEMENT METHODS QUALITY ASSURANCE:Is action which has plans and system to strengthen beliefs that the product satisfy all quality requirements.

TOTAL QUALITY CONTROL:An effective system, efforts mobilizing of every unit in the company in the process which relate to maintain and improve the quality.

PRODUCTION MANAGEMENT

QUALITY MANAGEMENT METHODS:

TOTAL QUALITY MANAGEMENT:A method of management of an organization, focus on quality and based on participation of all members to achieve the long-term targets of customer’s satisfaction.

QUALITY MANAGEMENT

3. QUALITY MANAGEMENT PROCESS:

Deming Cycle (PDCA Cycle)

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4. ADVANTAGES OF QUALITY MANAGEMENT- Strengthen competitive position- Adapt to changing or emerging- Higher productivity and higher profitability- Enhance market image, stakeholder values

and attract shareholders- Eliminate defects and waste- Reduce costs- Improve customer focus, customer satisfaction

and employees morale- Increase customer loyalty, customer retention

and job security.

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4. DISADVANTAGES OF QUALITY MANAGEMENT:- Expensive- The results may not similar to expectation- Hard to change.

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RESULTS: 1. Advantages:- Make higher morale- Decrease production costs- Increased customer loyalty and trust- Better market penetration- Increased productivity- Decreases mistakes and inferior products- Increases the fame of company- Save resources to use for better projects

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RESULTS: 2. Disadvantages:- It is a complex process- Decrease worker output - Need many years to receive results

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