104.03.18 .e q情緒管理與溝通沒有距離-詹翔霖教授-上
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E Q 情情情情 情情情情情情 情情情情情情 情情情情情情 [email protected] 0955-268997 [email protected] 0955-268997 情情情情情 情情情情情 http://mypaper.pchome.com.tw/chanrs http://mypaper.pchome.com.tw/chanrs
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Transcript of 104.03.18 .e q情緒管理與溝通沒有距離-詹翔霖教授-上
- 1. E Q [email protected] [email protected] 0955-268997 http://mypaper.pchome.com.tw/chanrshttp://mypaper.pchome.com.tw/chanrs
- 2. MTP / /
- 3. 2001.07- 2001.08- 2002.08- 2003.02- 2007.11- 2008.06- EAPs 2008.11- 2009.09-MBA 2010.01- 2010.07- TTQS 2011.10- 2011.12-EMBA / EMBA 2012.06- - 2015.01- -
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- 5. 1 2 3 4 5 6 7 8 9 10 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11.
- 6. PAD P A D (duty) (interest) (conflict) (faith) (deactivation) (guilt) (pride) (activation) (helplessness) (affection) (surprise) (sadness) (innocence) (involvement) (fear) (gratitude) (distraction) (shame) (serenity) (surgency) (anger) (joy) (contempt) (hyperactivation) (competence) (disgust) (skepticism)
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- 11. (reality)
- 12. (assimilation) (contrast)
- 13. ?
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- 15. Chapter 1 19 Selective Perception Halo Effect Stereotyping Contrast EffectContrast Effect Projection Shortcuts
- 16. . . . . . .
- 17. . , . , . , . , ., ., ., ., ., .,
- 18. An Eskimo? or an Indian head?
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- 26. , , , , , ,
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- 29. Upward Communication 10
- 30. ( ) ( )
- 31. Downward Communication
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- 33. Cross Communication
- 34. -- ( ) ( ) ( ) ( ) ( ) ( ) ( )
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- 36. e-mail
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- 42. Eagen(1998) SOLER : S(Squarely): O(Open): L(Lean): E(Eyes): R(Releax):
- 43. 14% 4%
- 44. emotional intelligence EQ emotional style mood contagion
- 45. 5Q IQ EQ SQ AQ AQ(Adversity Quotient) BQ
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