1 Asian Global Creation Phils., Inc. Copyright © 2012 Asian Global Creation Phils., Inc. All Rights...

1

Asian Global Creation Phils., Inc.

Copyright © 2012 Asian Global Creation Phils., Inc. All Rights Reserved.

Call Center Proposal

By Asian Global Creation Phils., Inc.


Agenda

1.Corporate Profile

2.Call Center Services

3.Strengths

4.Skills and Uniqueness

5.Important Areas of Training

6.Training


Corporate Profile


Asian Global Creation is a call center which offers a variety of BPO services. We support anything from back-office support, to Inbound technical customer support.

AGC is fully equipped with the needed equipments and infrastructure for the anticipated campaign/s, with its 30-seat floor capacity of all-new computers and the adequate room to expand to more seats as needed.

It has become our recruitment philosophy to only hire capable and experienced call center individuals, believing that the quality of work we produce must never settle for anything less. Our strongest asset is our workforce, a team of carefully-picked individuals of proven Filipino work ethics and an exceptional goal of excellence.

About Us


Corporate Profile


Company name Asian Global Creation Phils., Inc.

Established April 3 2012

Capital 175,000 USD

Address〒 6000　 7 Floor Cebu I.T. Tower Lot '7, Block 2, Corner Archbishop Reyes Street and Mindanao Street, Cebu Business Park, Cebu City

Tel+63325208324 (Philippines)+13393686777 （ US)

Description of business

Operating call centerWorldwide consumer market overseas researchConsultation services related to marketing

Representative President: Akira Horimatsu

Business partner

dot Co.Ltd

BanksTokyo Metro BankBank of the Philippine Islands

Call Center Services



Inbound Services

Asian Global Creation provides a wide variety of inbound call center services that cater to your business needs. This includes Customer Service, Technical Support, Help Desk, Reservations, Answering Services, Sales, Direct Mail Response, Inquiry Handling and Interactive Voice Response.



Outbound Services

Asian Global Creation specializes in doing outbound support that include

conducting Surveys, Sales, Follow-up Research, Announcements,

Telemarketing, Appointment Setting, Cross-Selling and Up selling,

Market Research and Survey, Product Service and Promotion, Customer

Acquisition Services, Toll Free Customer Support, Market Intelligence

Services and Mail Follow up Services.


E-mail & Web ChatYour customer has different preferences in terms of communication. Whenever a voice call is inconvenient, e-mail and web chat is another great option for your customer. Asian Global Creation's web-based system provides a stand-alone platform for e-mail and chat or we can link directly your own system.

Virtual AssistantsOur inbound call center agents respond to your customers' emails, phone calls and online chat transcripts. It is our goal to provide you services that suit your business needs.





Back Office Services

Asian Global Creation is consisted of highly-skilled workers with extensive experience in handling back-office processing related to administration, accounting, customer service, data processing, market research, and other services. AGC can even take this one step further and assist your company with tasks such as order taking, billing and product information, proofreading / copy editing of documents, transcription, and various types of online marketing.

Skills and Uniqueness


Skills and Uniqueness

➢ Skilled labor force

➢ Employees will be trained by our training center

➢ Best technologies to be used


Strengths


Strength/Benefits to Clients

➢ Quality service

➢ Comparable rates

➢ 100% security of data

➢ Dynamic strategy


Important Areas of Training


Important Areas of Training

➢ Accent Training

➢ Communication Skills

➢ Telephone Etiquette

➢ Call Center Terminology

➢ Customer Relationship

➢ Internet Skills


Training


Training

➢ Training on the products/services

➢ Training on basic skills

➢ Training in technical fields and

➢ Functional areas


Thank You


1 Asian Global Creation Phils., Inc. Copyright © 2012 Asian Global Creation Phils., Inc. All Rights...

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