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JB INSTITUTE OF

TECHNOLOGY DEHRADUN

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Outline

� Background� About� Case Studies

� Success of e-governance in India� E-governance best practices� E-governance scalability

� Conclusion

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Background: What is

Governance?

Governance

Way govt. worksSharing of

informationService delivery

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Background: How e-

governance helpsGovernance

Bad governanceGood governance E-governance

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About: E-Governance Definition

� ICT

� Efficiency

� Productivity

� Reach

� Sharing of information

� Service delivery

� Welfare

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About: E-Governance target

agents

citizensGovt.

business

Governmentservice delivery

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About: Information Access andService Delivery models of e-

governance

� Broadcasting Model

� Critical Flow Model

� Comparative Analysis Model

� Interactive Service Model

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Case Study : CIC

� Administrative blocks wise implementedin whole North East region.

� Objectives

± Bridge the digital divide± Providing information regarding local resources,local

demographic parameters, Internet connectivity andservices delivery to citizen.

± Enabling a platform for interaction.

± Distance learning programme.± Generation of employment opportunities

� Falls under GTG and GTC categories

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Case Study : CIC

A citizen's concerns± Unaware of the schemes being implemented for

economically backward people.

± Low level of literacy.± Feel uncomfortable while using the facilities.

± Not aware of source of information.

± Concern related to market.

± No information on Educational opportunities.

± No information on Job.

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Case Study : CIC

� Solution in the form of CIC:± Government to Citizen(G2C) services

delivered from the CICs such as� Birth and Death Registration

� Prices and other market information of Agriculturalproduce

� Information on Educational opportunities

� Job portals etc.

± Effective and cheap medium for reaching themasses.

± Know Your CIC helped to reduce corruption.

± Motivation and awareness camps for different

purposes.

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Other CIC features

� Providing PAN Status and On-Line PAN card Applicationby CIC- Dimoria.

� Excursion to the 3rd Buddha Mahutsav at Tawang.

� CIC Students Form PRIYA SELF HELP Group.� An Exposer of online Election result.

� Video recording of Interview of local prominent person.

� Computer-Aided Paper less Examination System(CAPES) Test.

� Online access of common entrance exam result of engand medical.

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Why CIC succeeded

� Able to develop business model for futuresustainability.

� Better public awareness.

� Community participation� Forward and backward linkage.� Creation of knowledge based society.� Penetration among youth.

� Diversification of services.

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Case Study: Suwidha

� A citizen's concerns± Different branches for different services

± Not familiar with the procedures

± Unaware of the schemes being implemented± Not aware of source of information

± Has to frequently visit the branch to ensure movement of thecase and to enquire the status

± Services are not delivered as scheduled

± Has to visit many offices for a single service± Small payments require visiting banks for services

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Case Study: Suwidha

� Solution in the form of Suwidha± The citizen approaches SUWIDHA Queue Counter and gets the

Queue Token number.

± On his turn at SUWIDHA Service Counter, he files his application.

± She/he is issued a receipt cum token number, which specifies thedate of delivery of services. Each type of service has a pre-defineddelivery time and system automatically calculates the servicedelivery date.

± All kind of payments for the fees etc can be made at theSUWIDHA counter.

± The application/case is then sent to the branch for action.

± In between the citizen can track the case with the help of SUWIDHA Token number through DialCITI (which is IVR basedsystem) or website.

± The delivery of documents/processed case is made on the

specified date. The delivery of the documents is also fromSUWIDHA Delivery Counter.

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Case Study: Suwidha

� Other Suwidha features± On the spot photograph capture wherever

required

± Informations on schemes and procedures± Application forms available

± Provision of on the spot delivery of services incases where verification can be ensured based

on the data available in the databases± Implemented in all 17 DC offices and 54 SDM

offices of Punjab

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Case Study: Suwidha

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Case Study: Suwidha

� Why Suwidha succeeded? (Take aways)± Government process re-engineering

± Increased accountability

± Power through information± Ease of access

± Localization

� http://suwidha.nic.in

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E-governance Best Practices

� Increased accountability

� Increased transparency

� Higher availability of public domain

information� Reduced corruption

� Higher penetration due to automation

� Increased efficiency due to connectivity� PROCESS RE-ENGINEERING ±technology only a tool not panacea

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E-governance Scalability

� Most projects till now have been pilotprojects

� A few things to keep in mind

± Sustainability± Evaluation and impact assessment

± Accountability

± Training for civil servants

± Private partnership� Pilot, Plan, Replicate, Revise and Scale

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Conclusion

� 35% of e-governance projects in developingregions are complete failure; 5 % arepartial failures; only 15% are completelysuccessful

� It is still worth the effort if the successfulprojects can be scaled.

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1. Skoch e-governance report card: http://skoch.in/new/e-Governance_Report_Card2 5.pdf

2. ³Public Service Delivery: Does e-government help?´ -Subhash Bhatnagar, Annual Bank Conference onDevelopment Economics 2 3.

3. Impact assessment study of e-government projects:Findings from eight Indian projects ± Subhash Bhatnagar 4. E-government: Lessons from implementation in

developing countries ± Subhash Bhatnagar, RegionalDevelopment Dialogue, Vol 24, UNCRD, Autumn 2 2

5. SUWIDHA portal: http://suwidha.nic.in

. Suwidha project details:www.doitpunjab.gov.in/pdfs/projects/suwidha.pdf 7. CIC portal: http://www.cic.nic.in/welcome.html. CIC project details:http://beep.jepponet.dk/egovIndia/ShowCase.asp?CaseID=14 2

References

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Documents

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