思科解决方案支持服务 (SSPT)

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思科解决方案支持服务 (SSPT). 2014 年 1 月. 什么是思科解决方案?. 解决方案组件. 思科和合作伙伴支持: 演示、 ROI 资产、工具、融资. 服务实践. 技术培训与支持. 整合式思科 + 第三方路线图. 经过测试、验证、记录在案的设计 (CVD). 解决方案生命周期管理. 以您的方式工作. 解决方案愈加复杂 …. 无边界网络. 虚拟化数据中心. 协作性工作空间. 应用软件 / 桌面操作系统. AnyConnect. 思科协作软件. MS Office. VXC 6215 瘦客户端. ISE. 桌面虚拟化软件. - PowerPoint PPT Presentation

Transcript of 思科解决方案支持服务 (SSPT)

Installing Template Theme Files*
Cisco Confidential

2. Integrated Cisco + 3rd Party Roadmaps
3. Solution Lifecycle Management
 
Governed by the Enterprise Business Council
Smart Solutions by definition are cross architectural
Smart Solutions typically driven by third-party component/integration requirements from Cisco ecosystem partners
 
Sustainable solution for customers – reduce complexity today, provide continuity and investment protection as solution evolves (roadmap for solution)
Cisco absorbs complexity – Assuming responsibility for complex integration work for our customers, so they don’t have to integrate for themselves
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With Solution support, Cisco SSPT will coordinate with both sources to solve problems in both areas.
You also gain access to a team of Cisco solution experts who are ready to lead in resolution of any issues found within the supported solution.
When you call Cisco for solution support using your Cisco SSPT contract, the case will route to the SSPT Solution Support team who will work with you to resolve your issue, regardless of where that issue leads or who needs to be involved in resolution.
This helps to ensure ongoing solution performance, manageability and delivery of desktop services ‘at scale’ while reducing operating expenses in order to meet your business and technical objectives.
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Hosted Collaboration Solution (HCS)
SAP HANA/ BWA solution
Cisco Health Connection (CHC)
Solutions is an exciting new space and Cisco. They are architectures comprising Cisco and 3P Products, Software and services.
Some examples of Cisco solutions are –Hosted Collaboration (HCS), Remote Expert (RE), VDI/VXI, SAP HANA/BWA, Cloud…
Cisco Services strategy for these solutions is through Smart services- covering Plan, Build and Manage offers.
If you focus on Manage or the Day 2 space, we have Product support (SNTC), Solution Support (SSPT) and then several Optimize and Operate offers.
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In this Chart I will show how we can combine various AS and TS Day 2 offers to produce Operational Outcomes
Within that context I will bring out the relative position of Solution Support
This chart begins by showing the typical Operational Outcomes desired from Day 1 & Day 2 services
Take a Closer look at the Day 2 Services.
On the left are fairly routine “uptime” type of Operational requirements
Moving to the right you can see greater focus on Monitoring KPIs
To the extreme right you have a customer desiring performance guarantees and willing to try new Consumption models
Depending on Solution Criticality, Customer’s investment propensity and IT maturity. I will show you how by combining & stacking existing Day 2 offers from AS & TS we can produce Service Levels that match varying Operational requirements.
The Base tier gives customers Uptime. It is the baseline foundation for device and Solution coverage. At this level we offer solution-level incident escalation, triage support, and root cause analysis.
The Proactive tier gives customers the next level service. It includes Network Optimization, software strategy, Configuration management & Focused technical Support
The Preemptive tier gives customers the ability to Monitor Outcomes. The Operations team can view the customer network and identify issues before they become problems by using real-time information from the network.
The Operate tier, at the highest level of Cisco Services, gives customers the ability to Manage Outcomes. It enables Cisco to take on real-time customer network operational responsibilities and typically includes New Service Consumption models. Eg HCS
So for a Solution, SSPT (Solution Support) sits a layer above Product Support
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SSPT Website
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USS1-SAPHXL
CON-USS1-SAPHXL
$19,250
Ensure product level coverage before selling SSPT
Examples include: SMARTnet, SASU, Cisco Unified Compute Support, ISV1 for SUSE Linux Enterprise Server, and NetApp Support Edge etc
Use CSCC or SMS3 for quoting and ordering SSPT
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This slide outlines the pricing available for Solution Support Services for SAP Appliances depending upon the deal size with information on key bullets that sales needs to be aware of when placing an order for SSPT For SAP Appliances.
The Solution Support SKUs reflects the “Unified Solution Support” or USS1 Generic Service name rather than the market name of Cisco Solution Support Services
To meet internal system requirements, after the virtual product SKU is entered and the service ordered, the database will automatically create a zero dollar product entry, to which the Cisco Solution Support Service SKU is attached.
Standard discounting may be applied to this service, with exception discounting through DSA
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Cisco Solution Support Service for VXI is available globally, is offered on an annual subscription basis, and can be quoted and ordered only through Cisco Service Contract Center (CSCC) or SCC for Indirect Resellers and Distributors (SMS3).
Product Number (number of users)
Service Program Name
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Virtual PIDs are entered in CSCC to reference the service and are added to the order to satisfy systems requirements
Deal Size (Max End Users)
Service SKU
Virtual PID
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Pricing based on number of 2 Socket UCS Servers Covered:
B2xx and C2xx are 1 server
B4xx and C4xx (4 Socket Servers) are 2 servers
There is also a maximum storage in each size before the minimum number at the next level must be purchased
The price per unit covered goes down as the size goes up
Product ID
Service SKU