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思科解决方案支持服务 (SSPT)

2014 年 1 月

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解决方案组件经过测试、验证、记录在案的设计 (CVD)

整合式思科 + 第三方路线图

解决方案生命周期管理

服务实践技术培训与支持

思科和合作伙伴支持： 演示、 ROI 资产、工具、融资

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虚拟化数据中心 协作性工作空间 无边界网络应用软件 / 桌面操作系统

思科协作软件

HYPERVISOR

桌面虚拟化软件

安全网关

vWAAS

云计算

UC Mgr

存储

平板电脑 智能手机 笔记本电脑超级本DCN

ISE

路由(ISR)

WAAS

AnyConnect

交换

PoE

VXC 4000 软件装置

VXC 6215 瘦客户端

VXC 22xx & 21xx 零客户端ASA

WAAS UCS

Nexus 1000v

呼叫中心

智能卡

Jabber

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SPoC

解决方案级支持服务• 简化支持架构• 优先享受解决方案专家支持• 清晰的责任及分工• 为客户及合作伙伴流程带来优化可能

客户客户

&#$@!

• 多厂商架构技术支持非常复杂• 没有一个单一组织全权负责• SMARTnet 只能优化思科内部流程• 组织间相互独立

只有产品级技术支持服务

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思科产品支持

合作伙伴产品支持

产品级支持

产品级支持

客户或渠道合作伙伴

思科解决

方案技术

合作伙伴

解决方案支持 思科 SSPT 协调

协调

与两者合作解决两个方面的故障 联系思科解决方案专家团队，这些专家随时准备领导解决所支持解决方案中发现的任何问题

SSPT 解决方案支持团队将与您合作解决问题，而无论该问题涉及哪一方或需要谁参与解决

1 2 3

电源模块故障

存储硬盘故障

远程端点的桌面视频抖动

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• 追踪 13 个 HCS 客户 (6 SSPT, 7 SNTC)

• 共 6 个月 100 多个 case

• 以客户确认问题解决为标准

减少超过 50% 的用时

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Virtual Desktop Solutions (VDI/ VXI)

Hosted Collaboration Solution (HCS)

SAP HANA/ BWA solution

Cisco Health Connection (CHC)

NEW! Cisco Cloud / Unified Infrastructure

access

设备级问题：模块重启解决方案级的问题：远程端点的桌面视频抖动

今天可以支持的解决方案

FY14 中期推出必选

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单一接口技术支持，包括第三方设备 简化支持模式及流程，对复杂环境及问题，思科提供 24x7 解决方案级别的技术支持多厂商管理 思科 SSPT 团队领导协调各厂商资源共同处理故障分析，减少跨组织的沟通协调复杂度，显著提高客户满意度优先享受各厂商跨领域专家支持 在最需要的时候由正确的专家支持，可以有效提高问题处理过程快速问题定位 把复杂的问题交给思科 SSPT 团队，我们利用思科内部的知识资源及经验可以更快速准确的定位鼓掌点，减少故障解决所需时间的同时提高了业务持续性强力支持您的 IT 团队 IT 团队可以更专注于核心业务

SSPT 价值 业务价值

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若有与该服务有关的任何问题，请联系 ‘ ask-emerging-services@cisco.com’

更多链接•TSPM 网站： http://wwwin.cisco.com/CustAdv/ts/tso/servtech/tspm/emergingsolutions/

•手册 / 销售工具：•VXI ： http://wwwin.cisco.com/CustAdv/ts/tso/servtech/tspm/emergingsolutions/Cisco_SSPT_VXI_Sales_Kit.pdf

•HCS ： http://wwwin.cisco.com/CustAdv/ts/tso/servtech/tspm/emergingsolutions/Cisco_Solution_Support_Services_HCS_Sales_Kit.pdf

•SAP HANA: http://www.cisco.com/web/about/doing_business/legal/service_descriptions/docs/Cisco_Solution_Support_Services.pdf

•DCI: http://iwe.cisco.com/c/document_library/get_file?p_l_id=221711980&groupId=221711969&folderId=727608376&name=DLFE-422018537.pptx

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sspt_apjc@cisco.com

Lisa Li (hual2@cisco.com) +86-18611760431

Ivy Lin (ivylin@cisco.com) +86-18600852050

Yaoheng Zhang(yaohzhan@cisco.com) +86-18601112150

Anthony Jose (anjose@cisco.com) +91-9650787799

Tina Jung(hjung@cisco.com) +61 402 896 046

SSPT Website

http://wwwin.cisco.com/CustAdv/ts/tso/servtech/tspm/emergingsolutions/sspt.shtml

http://iwe.cisco.com/web/services-globalisation1

Thank you.

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Solution Support Service Description Virtual Product SKU Service SKU APJC List (USD)

Small SAP HANA Appliances USS1-SAPHSM CON-USS1-SAPHSM $2,200

Medium SAP HANA Appliances USS1-SAPHMED CON-USS1-SAPHMED $3,300

Large SAP HANA Appliances USS1-SAPHLG CON-USS1-SAPHLG $8,938

Extra Large SAP HANA Appliances USS1-SAPHXL CON-USS1-SAPHXL $19,250

Small BWA/B2H Appliances * USS1-SAPBSM CON-USS1-SAPBSM $9,350

Medium BWA/B2H Appliances* USS1-SAPBMED CON-USS1-SAPBMED $13,750

Large BWA/B2H Appliances USS1-SAPBLG CON-USS1-SAPBLG $24,750Rule Explanation

Ensure product level coverage before selling SSPT

Examples include: SMARTnet, SASU, Cisco Unified Compute Support, ISV1 for SUSE Linux Enterprise Server, and NetApp Support Edge etc

Use CSCC or SMS3 for quoting and ordering SSPT

• Not orderable via Ordering Tool (OT) or Cisco Commerce Workspace (CCW)• Standard theater uplifts and discounting may be applied to these services • Must enter appropriate Service SKU for this service

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Product Number (number of users)

Service Program Name Virtual Product List Price (US$)

Pilot (1-300) CON-SSVXI-300EP SSVXI-300EP US$ 12,375

Small (301-700) CON-SSVXI-700EP SSVXI-700EP US$ 27,500

Medium (701-1,500) CON-SSVXI-1500EP SSVXI-1500EP US$ 55,000

Large (1,501-3,000) CON-SSVXI-3000EP SSVXI-3000EP US$ 103,125

Huge (Over 3,000) CON-SSVXI-UNLEP SS1-VXIUNLEP US$ 137,500

Cisco Solution Support Service for VXI is available globally, is offered on an annual subscription basis, and can be quoted and ordered only through Cisco Service Contract Center (CSCC) or SCC for Indirect Resellers and Distributors (SMS3).

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Virtual PIDs are entered in CSCC to reference the service and are added to the order to satisfy systems requirements

Deal Size (Max End Users) Service SKU Virtual PID List Price (per year)

Tier 1 (1,000) CON-SSHCS-1K SSHCS-1K US$33,275

Tier 2 (5,000) CON-SSHCS-5K SSHCS-1K US$107,663

Tier 3 (10,000) CON-SSHCS-10K SSHCS-10K US$192,500

Tier 4 (25,000) CON-SSHCS-25K SSHCS-25K US$334,125

Tier 5 (50,000) CON-SSHCS-50K SSHCS-50K US$603,625

Tier 6 (100,000) CON-SSHCS-100K SSHCS-100K US$758,313

Tier 7 (250,000) CON-SSHCS-250K SSHCS-250K US$909,975

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Pricing based on number of 2 Socket UCS Servers Covered:-B2xx and C2xx are 1 server-B4xx and C4xx (4 Socket Servers) are 2 serversThere is also a maximum storage in each size before the minimum number at the next level must be purchased

The price per unit covered goes down as the size goes up