A Study of the Relationship Model among Supervisors Servant Leadership, Staffs Morale and Service-Oriented Organization Citizenship Behavior Supervisors Humor as a Moderator NA0W0036

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Robert K. Greenleaf2004Spears,1998Sendjaya and Sarros,2002

Nazareth1988Nazareth (2004)

Beattie (1987) (2007)

(Bettencourt, Gwinner & Meuter, 2001)

1.2.3.4.1.2.3.4.5.1. 2.3.4.5. 1.2.3.4.5.1.2.3.

1.2.3.4.5.6.1.2.3.4.1.2.3.4.5.

H1H1aH1bH2H2aH2bH3H3a H3 bH4H4a H4 bH5H6H7H8H9

16262.96%27.8%9.2%271773983875(149726)1195704948166.25

t

GFIAGFINFI0.9Baggozzi and Yi1988GFIAGFI0.90.82/df2252/df2000RMR0.05

22/dfGFIAGFICFIRMRCronbachs 950.6154.3210.8420.8020.9350.0370.89~0.951370.8964.0800.8610.7950.8690.0550.73~0.8536.8217.3640.9720.9170.9830.0290.923738.1473.4490.8810.8470.9340.0430.85~0.90464.8664.6030.8940.8570.920.0330.86~0.89

(n)()()3130.130.17269.9100.0()3635.035.0()5553.488.31211.7100.0109.79.72019.429.12019.448.5()1918.4671312.679.687.887.443.912.610043.921.911.021.93()1918.418.4463735.954.4792221.475.7102524.3100

(n)()()16534.334.331665.710030()14730.630.6314015732.663.2415012626.289.451()5110.610061.21.214830.83226154.386.35010.496.7()163.310023248.248.2367.555.721344.310020943.543.523849.592.9347.1100113728.528.51()310922.751.13()5459.460.55()19039.5100

(n)()()676565363510030()11.01.031402322.323.341506462.185.451()1514.61002322.322.35553.475.72524.31008481.681.665.887.41312.6100()76.86.8()9693.21001()2322.322.3133836.959.2352019.478.65()2221.4100

(n=481)sI3.83370.79941sII3.88620.81516sIII3.61820.98740sIV3.89600.72052sIV3.64600.79638hsI3.79060.60570hsII3.74390.47883hsIII2.01210.45627hsIV3.17720.63846hbI3.35050.87975wmI3.83650.68756wmII4.11400.53608wmIII3.99930.61294wmIV3.54550.73605ocbI3.94390.63817ocbII4.26200.46033ocbIII3.86440.57584

; 4~6 107~9 104~6 10

1-35 50 31-4050 30

405041-505041-5050405041-5050

Variables12345678910111213141516171.(0.866)2.0.857**(0.843)3.0.792**0.775**(0.879)4.0.805**0.773**0.801**(0.823)5.0.670**0.697**0.719**0.745**(0.829)6.0.605**0.593**0.598**0.621**0.578**(0.759)7.0.471**0.450**0.422**0.529**0.412**0.733**(0.735)8.0.485**0.487**0.467***0.546**0.474**0.674**0.688**(0.761)9.0.448**0.460**0.519**0.546**0.530**0.734**0.575**0.656**(0.773)10.0.522**0.513**0.496**0.567**0.494**0.739**0.746**0.664**0.676**(0.787)11.0.334**0.353**0.313**0.418**0.346**0.477**0.695**0.555**0.386**0.640**(0.746)12.0.249**0.252**0.225**0.303**0.308**0.441**0.532**0.545**0.527**0.565**0.551**(0.758)13.0.162**0.119**0.113*0.119**0.142**0.097*0.0880.134**0.175**0.114*0.0320.148**(0.658)14.0.0440.0540.0830.0540.111*0.0280.0320.0340.0750.0490.0590.0420.576**(0.633)15.-0.137**-0.101*-0.102*-0.082-0.084-0.020-0.034-0.026-0.006-0.049-0.0470.003-0.198**-0.292**(0.517)16.0.0720.0390.0850.0330.0800.105*0.0370.0320.0760.043-0.0200.090*0.592**0.511**0.062(0.683)17.0.683**0.655**0.667**0.668**0.629**0.530**0.394**0.506**0.490**0.454**0.284**332**0.233**0.0640.0330.126**(0.842)

SEM

4-7-2 SEM1.2= 22.111(p=0.001)2.df=63. 2/df=3.6854.GFI=0.9855.AGFI=0.9466.CFI=0.9957.RMR=0.581

H1b

H2b

H3b

4-7-5 H5

-0.640.6710.872=0.585

tR2F R2 FD-W0.0420.4710.24430.695***0.244 30.695*** 2.0930.1431.7120.0050.0700.1822.256*0.1742.718**0.0160.1840.24926.151***0.0042.837ns0.1361.623-0.011-0.1440.1692.089*0.1552.397*0.0991.684-0.004-0.0480.28817.213***0.0395.123***0.2402.721**0.0190.2460.0600.685***0.2223.3600.0911.576-0.056-0.4540.1271.0570.1401.443-0.251-2.363**0.2112.604**

tR2F R2 FD-W0.1211.4120.28938.555***0.28938.555***1.9200.0580.709-0.089-1.1980.4375.5980.0290.4680.1081.2450.29032.241***0.0010.767ns0.0540.661-0.098-1.2990.4315.487***0.0200.3120.0500.8760.0820.9220.32920.921***0.0395.501***0.1551.807*-0.056-0.7480.3273.869***0.0831.2970.0380.681-0.096-0.8100.1201.0320.2032.166*-0.241-2.344*0.1852.357*

tR2F R2 FD-W0.040 0.477 0.31443.581***0.31443.581***1.8140.111 1.396 -0.024 -0.333 0.358 4.663*** 0.120 1.972* -0.019 -0.233 0.34040.646***0.02518.119***0.094 1.192 -0.063 -0.875 0.327 4.318*** 0.076 1.255 0.234 4.257*** -0.036 -0.423 0.36824.813***0.0284.178***0.158 1.899 -0.026 -0.360 0.312 3.799*** 0.082 1.321 0.218 4.011*** -0.153 -1.325 0.134 1.185 0.235 2.581* -0.007 -0.067 -0.055 -0.718

H1H1aH1bH2H2aH2bH3H3a H3 bH4H4a H4 bH5H6H7H8H9

***